* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. [00:00:14] EVERYONE, [Technology and Innovation Committee on October 22, 2026.] THE TIME IS 2:03 PM AND I CALL THE SEPTEMBER MEETING OF THE TECHNOLOGY AND INNOVATION COMMITTEE TO ORDER. MY NAME IS MARIO CASTILLO, CITY COUNCIL MEMBER OF DISTRICT H. I HAVE THE PRIVILEGE OF SERVING AS CHAIR OF THIS COMMITTEE, AND I WANNA WELCOME COUNCIL MEMBERS, AMY PECK, COUNCIL MEMBER JULIAN RAMIREZ, STAFF FROM COUNCIL MEMBER PANZELLA'S OFFICE. COUNCIL MEMBER JACKSON'S OFFICE, COUNCIL MEMBER CARTER'S OFFICE COUNCIL MEMBER SALINAS'S OFFICE, COUNCIL MEMBER ALCORN'S OFFICE, AND, UM, COUNCIL MEMBER OR VICE CHAIR MARTINEZ'S OFFICE. THIS COMMITTEE, UH, AS WE CONTINUE TO DEVELOP, TO DEVELOP AND HAVE MEETINGS, UH, WE'VE HAD THE OPPORTUNITY TO EXPLORE TECHNOLOGY AND INNOVATION FROM SEVERAL DIFFERENT PERSPECTIVES FROM AI AND THE ENTREPRENEURIAL ECOSYSTEM TO WORKFORCE MODERNIZATION, DIGITAL ACCESSIBILITY, AND TECHNOLOGY PROCUREMENT. ONE OF THE GOALS OF THE COMMITTEE IS TO LOOK BEYOND JUST TECHNOLOGY ITSELF, BUT ALSO TO UNDERSTAND HOW IT IMPROVES THE WAY CITY GOVERNMENT OPERATES AND SERVES HOUSTONIANS. AND TODAY'S AGENDA WILL DO THAT IN TWO PARTS. SO WE'RE GONNA LOOK AT TECHNOLOGY SUPPORTING OUR PUBLIC SAFETY OPERATIONS AND THE SYSTEMS WE USE TO COMMUNICATE, AND ALSO HOW WE ENGAGE AND RESPOND TO OUR CONSTITUENTS. OUR FIRST AGENDA ITEM WILL BE THE DIGITAL MODERNIZATION OF PUBLIC SAFETY, COMMUNICATION AND SUPPORT. MOTOROLA WITH OUR CHIEF INFORMATION OFFICER, UH, DIRECTOR BARRY, AND ALSO DEPUTY CIO FOR PUBLIC SAFETY. NICHOLAS KORAN. Y'ALL WELCOME, JOIN US AND ALL THE FLOOR IS YOURS. GOOD AFTERNOON. THANK YOU, COMMITTEE, COMMITTEE CHAIR. UH, JUST WANTED TO TALK ON, UH, SOME MODERNIZATION EFFORTS THAT WE HAVE GOING ON WITH, UH, PUBLIC SAFETY, PRIMARILY PUBLIC SAFETY. I WILL SAY THAT THE COMMUNICATION SYSTEMS THAT WE USE FOR PUBLIC SAFETY ALSO PROVIDE SERVICES TO ORGANIZATIONS LIKE SOLID WASTE AND PUBLIC WORKS AMONG THE OTHERS. UH, BUT THIS IS A, A CRITICAL JUNCTURE WHERE WE HAVE, UH, SOME END OF LIFE SYSTEMS OUT THERE. UH, WE HAVE SOME REGULAR PLANNED MAINTENANCE AND UPGRADES, UH, TO GO ON AND IN LINE WITH THE EARNEST AND YOUNG, UH, TYPE OF ASSESSMENT. WE HAVE HAD MULTITUDE OF DISPARATE CONTRACTS AND PURCHASING VEHICLES OVER THE YEARS. UH, SO THIS IS AN OPPORTUNITY TO CONSOLIDATE THOSE INTO ONE VEHICLE TO IMPROVE OUR LOGISTICS AND, UH, PROVIDE SUBSTANTIAL SAVINGS FOR THE CITY. SO, UH, WITH THAT, I'M GONNA TURN TO OUR RADIO EXPERT HERE, WHO'S ALSO OUR DEPUTY CIO FOR PUBLIC SAFETY COMMUNICATIONS. DICK KERN, GO OVER. THANK YOU. UH, GOOD AFTERNOON, ALL. UH, BUT BEFORE I GET STARTED, I DID BRING SOME TOYS TO PASS AROUND. SO THIS, THESE ARE REP, THEY ARE ON ONE OF THE INTEROPERABILITY, SORRY, THEY'RE ON ONE OF THE INTEROPERABLE CHANNELS THAT WE USE FOR ALL SPECIAL EVENTS OR, UH, SPECIFIC INCIDENTS THAT MAY HAPPEN IN THE CITY OF HOUSTON. THANKS. WE APPRECIATE YOU BRINGING THAT INTERACTIVE COMPONENT TO THE COMMITTEE. IT'S ALWAYS FUN TO PLAY. UH, SO, UH, GOOD AFTERNOON ALL, UH, COUNCIL MEMBERS. MY NAME IS NICK KERN. I AM THE DEPUTY CIO FOR THE PUBLIC SAFETY, UH, THE HITS PUBLIC SAFETY COMMUNICATIONS DIVISION, MORE COMMONLY CALLED RADIO WHEN YOU HEAR, WHEN YOU HEAR ABOUT US. UH, NEXT SLIDE, PLEASE. SO, DURING THIS PRESENTATION, I WILL PROVIDE A BRIEF SUMMARY OF EACH OF THE LISTED AMOUNTS, UH, THAT YOU SEE HERE, AND THE BENEFITS THAT HITS HAS NEGOTIATED INTO THESE CONTRACTS. THE CONTRACT IS BUILT FOR A 10 YEAR PERIOD WITH FIVE ADDITIONAL ONE YEAR RENEWALS. THE ONE YEAR RENEWALS PROVIDE THE CITY THE OPPORTUNITY TO RENEGOTIATE EACH OF THE LISTED SERVICES. AT THAT TIME IN 10 YEARS, WE EXPECT THE COST AND TECHNOLOGY WILL HAVE EVOLVED SIGNIFICANTLY, AND WE WILL NEED TO ADDRESS TO ENSURE PROVIDING THE BEST POSSIBLE VALUE TO THE CITY. THE MOTOROLA IS OUR PRIMARY VENDOR FOR ALL THINGS PUBLIC SAFETY RADIO. THE, THE CITY'S RADIO SYSTEM IS 46 PHYSICAL RF SITES. UH, BUT IT, WE'VE ACTUALLY, UH, THERE'S SOME TOWER AND BUILDING TOP SHARING. SO THERE'S ACTUALLY 57 RF SITES THAT WE USE ARE 57 RF REPEATERS. UH, THERE ARE OVER 22,000 ACTIVE USERS ON THE CITY OF HOUSTON'S RADIO SYSTEM, AND WE ACTUALLY SEE OVER 50,000 RADIOS TOUCH THE RADIO SYSTEM AT ANY GIVEN TIME, UH, THROUGH INTEROPERABILITY. THE CITY'S RADIO SYSTEM IS ACTUALLY PART OF A 75 PLUS COUNTY RADIO SYSTEM THAT COVERS MOST OF SOUTHEASTERN AND EASTERN TEXAS. AND THIS CONTRACT WILL PROVIDE A VEHICLE FOR ALL CITY MOTOROLA PURCHASES MOVING FORWARD. UH, NEXT [00:05:01] SLIDE, PLEASE. ALL RIGHT, SO WHY ARE WE DOING THIS? RIGHT? UH, TWO TERMS, LEVERAGE AND HIGH AVAILABILITY. THIS CONTRACT WILL ALLOW US TO BETTER LEVERAGE THE CITY'S SCALE WHEN NEGOTIATING NEW SERVICES AND EQUIPMENT, WHILE CONTINUING TO PROVIDE HIGH AVAILABILITY TO THE RA TO THE RADIO SYSTEM FOR NOT JUST THE CITY'S FIRST RESPONDERS, BUT WE ACTUALLY PROVIDE THAT SAME SERVICE FOR ABOUT 40 OTHER AGENCIES ACROSS THE, THE METRO AREA, INCLUDING, UH, NASA, H-I-S-D-H-C-C, BEL AIR PARA LAND, UH, JUST TO NAME A FEW. UH, SO THE EASIEST WAY TO THINK ABOUT IT'S, WE'RE ACTUALLY LIKE THE AT AND T OF PUBLIC SAFETY RADIO, US IN HARRIS COUNTY. SO CURRENTLY, MANY COMPONENTS OF THE RADIO SYSTEM HAVE EITHER ENTERED THEIR END OF LIFE. SO IF YOU LOOK AT THE SECOND SECTION, YOU'LL SEE, UH, SIMULCAST CONTROLLERS AND DISPATCH CONSOLES. THOSE ARE BOTH THE, THE, THE, THE SECOND AND THIRD BULLET, AND THEN OR WILL SOON. AND THAT'S YOUR TOWER SITE RADIO REPEATERS. WE ACTUALLY ACTUALLY HAVE 608 LICENSED FREQUENCIES WITH THE FCC ACROSS THE RADIO SYSTEM ITSELF. SO, SORRY, Y'ALL, UH, SO THE RADIO SYSTEM IS ALSO GRADED AT A LEVEL FIVE INTEROPERABLE SCORE. THAT IS WHAT WE'VE REPORT BACK TO THE STATE, MEANING THAT IT WAS BUILT AND MAINTAINED TO PROVIDE THE HIGHEST LEVEL OF INTEROPERABILITY, UH, TO THE CITY AND THE HOUSTON METRO FOR SEAMLESS RADIO COMMUNICATIONS IN ANY TYPE OF EVENT. SO WHAT ARE THESE THINGS, RIGHT? A SIMULCAST CONTROLLER, THIS CONTROLS 10 TO 13 TOWERS THAT MAKE IT OPERATE LIKE ONE. SO WE ACTUALLY HAVE FIVE OF THESE ACROSS THE CITY, UH, DISPATCH CONSOLES. SO WHAT WE'LL GAIN THERE IS SOME ENHANCED DATA INTEROPERABILITY FOR LAW ENFORCEMENT AND FIRE, AND I'LL TOUCH MORE ON THAT ON THE NEXT SLIDE. AND THEN THE TOWER SITE RADIO REPEATERS, UH, WE'RE GOING TO GET SOME INCREASED OPERATIONAL EFFICIENCIES, UH, FOR QUICKER RECOVERY. UH, IT'S ACTUALLY GOING TO USE LESS ELECTRICITY. WE HAVE A, WE HAVE A SMALLER FOOTPRINT FOR THE NEW REPEATERS, AND THERE WILL BE SOME ENHANCED CYBERSECURITY TECH IN THEM. UH, UH, AS A NOTE, WE'RE MOVING FROM 10 CHANNELS TO 12 CHANNELS AND FOUR OF THE PUBLIC SAFETY SIMULCAST CELLS TO INCREASE CAPACITY. UH, WE NOTICED SOME CAPACITY, UH, CHALLENGES DURING SOME LARGE EVENTS. HARVEY IS NU THE NUMBER ONE, WHERE OBVIOUSLY THERE WAS A LOT OF RADIO CALLS HAPPENING DURING THEN. AND THEN THE, SO WHAT THAT WILL DO IS THAT'LL INCREASE OUR TALK PATH. SO EACH CHANNEL CAN ACTUALLY DO TWO RADIO CALLS SIMULTANEOUSLY. SO RIGHT NOW WE HAVE 18 TALK PATHS. WE'LL INCREASE THE 22 TALK PATHS. CHANNEL ONE IS ACTUALLY THE CONTROL CHANNEL. SO THAT'S THE CHANNEL THAT SAYS, WHEN YOU TURN A RADIO ON, IT SAYS, YEP, YOU CAN TALK HERE. WHAT DO YOU WANT TO, WHAT DO YOU, WHAT CHANNEL DO YOU WANT TO TALK ON? AND THAT CONTROL CHANNEL WILL ASSIGN THE VOICE CHANNEL. SO IT, IT'LL SAY YOU HAVE CHANNEL SEVEN A, FOR EXAMPLE. AND THEN THERE'S ALSO AN OPTIONAL SECTION IN HERE TO UPDATE, UH, HFD TO THE LATEST NFPA RATED PORTABLE RADIO. UH, THE GOAL HERE IS TO PROVIDE THE SAME FUNCTION AND SERVICE THAT HPD CURRENTLY HAS. UH, NEXT SLIDE PLEASE. OKAY, SO THIS IS THE, ONE OF THE, UH, THE ITEMS WE DECIDED TO HIGHLIGHT. THIS IS AN ENTERPRISE LICENSING FOR BROADBAND APPLICATIONS. ONE OF THE BENEFITS TO THAT RADIO, TO THOSE RADIOS OVER THERE IS THAT, UH, THEY HAVE A BROADBAND SIM CARD IN THEM. SO WHAT, AND I'LL GET INTO SOME OF THE DETAILS OF WHAT THOSE ARE, BUT WE ACTUALLY HAVE OVER 6,200 OF THOSE RADIOS ACTIVE IN THE CITY TODAY. PROJECTED GROWTH FOR THE CITY SHOWS US JUST UNDER 9,500 WITH HFDS REFRESH AND H HPDS PROJECTED GROWTH THROUGH 2031. SO WHILE WE'VE DONE A REALLY GOOD JOB OF PROVIDING RADIO SYSTEM COVERAGE IN THE METRO AREA, THINGS HAVE CHANGED DUE TO THE GROWTH OF HOUSTON THAT HOUSTON HAS EXPERIENCED. AND SINCE THE RADIO SYSTEM'S COMPLETION OVER 13 YEARS AGO, BROADBAND ACCESS PROVIDES SUPPLEMENTARY COVERAGE FOR FIRST RESPONDERS BY LETTING THE RADIO CONDUCT CALLS ACROSS THAT BROADBAND NETWORK, UH, AND BACK INTO THE RADIO SYSTEM, ENSURING THE CALL GETS TO THE PEOPLE THAT NEED TO HEAR IT. THIS WILL EXPAND THE RADIO SYSTEM COVERAGE ANYWHERE IN THE UNITED STATES WHERE THE BROADBAND NETWORK IS AVAILABLE. WE ACTUALLY HAVE A COUPLE OF STORIES. UH, WHEN WE FIRST, UH, WERE RECEIVED HPDS RADIOS, THE MAYOR'S DETAIL WAS THE FIRST ONE TO GET THOSE RADIOS, AND THEY TOOK THOSE RADIOS AND THEY WERE INCREDIBLY HAPPY THAT THEY COULD USE THEM IN AUSTIN, DENVER, WASHINGTON, DC AND THEY CAME RIGHT BACK INTO THE RADIO SYSTEM. THEY COMMUNICATED WITH THE FOLKS HERE OR WITH EACH OTHER, OF COURSE. UH, ONE OF THE OTHER KEY COMPONENTS, UH, THAT WE WERE, WERE CONSTANTLY, UH, THAT THERE'S A CONSTANT REQUEST FOR IS THE NEED FOR GPS LOCATION REPORTING. SO THESE RADIOS, SINCE THEY HAVE A SIM CARD IN THEM, WE CAN BREADCRUMB THAT GPS LOCATION FOR THAT RADIO THE SAME WAY YOU WOULD SEE, LIKE IF YOU ORDERED THE DOORDASH AND YOU'RE WONDERING WHERE YOU'RE, WHERE YOU'RE SANDWICHES ARE OR WHAT HAVE YOU. SO THAT RADIO NETWORK, UH, THE RADIO NETWORK JUST, IT JUST DOESN'T HAVE THE CAPACITY FOR IT. IT WASN'T BUILT FOR THAT TYPE OF DATA, THAT DATA TYPE OF DATA TRAIL. UH, AND AT THE SAME TIME, UH, SO THAT, THAT LOCATION SERVICE, WHERE DOES THAT COME OUT? RIGHT? SO THERE'S AN APPLICATION THAT YOU'LL SEE, IF YOU LOOK AT THIS PRESENTATION, THAT UPPER LEFT PICTURE THAT IS ACTUALLY A SCREENSHOT FROM HPD CURRENTLY OF DOWNTOWN HOUSTON ON A SATURDAY. SO IT'S KIND OF QUIET AND YOU CAN SEE THE TUNNEL PATHS THAT ARE IN THERE. [00:10:01] AND THEN THE SECOND VERSION OF IT IS IT ACTUALLY SHOWS UP ON THE RADIO ITSELF. SO THAT, THAT GIVES THE FIRST RESPONDER WHAT, WHEREVER THEY'RE AT, AN OPPORTUNITY TO SAY, HEY, BRING UP THE MAP. NOW THEY CAN SEE WHO'S AROUND THEM IN CASE THEY NEED HELP. UH, WE ACTUALLY HAVE A, UH, THERE'S ACTUALLY A STORY THAT I WANT, A QUICK STORY I WANNA TELL ABOUT THAT. BUT A YEAR AGO, UH, HFD RESPONDED TO A LARGE FIRE AT APARTMENT COMPLEX OFF GREENS ROAD. UH, THEY WERE USING A DATABASE SYSTEM TO TRACK SOME OF THEIR PERSONNEL AND, AND WHAT KIND OF STATUS THEY WERE IN. WELL, THAT, THAT DATABASE WASN'T INGESTED CORRECTLY BY A MAN DOWN SYSTEM THAT THEY USE WHEN THEY'RE ON SCENE. SO THEY DIDN'T KNOW A FIREFIGHTER WAS WITH THEM. SO THIS FIREFIGHTER, FIREFIGHTER PAIGE, SHE WAS UP ON THE SECOND STORY OF THIS APARTMENT COMPLEX AS IT'S BURNING AND THEY'RE, THEY'RE ATTENDING TO THE FIRE AND THE PEOPLE, SHE FELL OFF THE SIDE OF THE BUILDING. SHE BROKE HER LEGS, SOME RIBS. I THINK SHE HAD IN SOME, SOME PRETTY SERIOUS INTERNAL INJURIES. FORTUNATELY, THE SAFETY OFFICER WAS DOING HIS OR HER JOB. I DON'T KNOW WHO THEY WERE. AND THEY FOUND HER, UH, ONE OF THAT, ONE OF THE KEY COMPONENTS TO THAT MAN DOWN SYSTEM IS IT GIVES A READING OF THE OXYGEN LEVEL OF THE TANK THAT THE FIREFIGHTER IS CARRYING. THEY DIDN'T KNOW SHE WAS THERE, SO THEY WEREN'T TRACKING HER OXYGEN LEVELS. WHEN THEY FOUND HER, THE OXYGEN TANK WAS EMPTY. THEY RIPPED THE MASK OFF AND SHE WAS DOING WHAT THEY CALL GING. SO YOU CAN USE YOUR IMAGINATION, THINK FISH OUTTA WATER. FORTUNATELY, THEY WERE QUICKLY, THEY WERE ABLE TO QUICKLY REVIVE HER, GET HER STABILIZED, AND GET HER TO THE HOSPITAL. AND IT'S MY UNDERSTANDING, FIREFIGHTER PAIGE HAS MADE A PRETTY SOLID RECOVERY TODAY. AND I BELIEVE SHE'S STILL WITH THE FORCE. ACTUALLY, UH, SENIOR CAPTAIN HAGEN, UH, CAME OUT HERE AND HE LET ME KNOW THAT SHE'S DOING OKAY AND BACK IN, BACK IN SERVICE. SO, UH, ALRIGHT, SO THIS IS WHERE THE RADIO WILL TIE INTO THOSE DISPATCH CONSOLES THAT I MENTIONED ON THE LAST SLIDE. IT'S GOING, THERE'S GOING TO BE SOME ENHANCED DATA INTEROPERABILITY. WHAT THIS WILL DO IS THIS'LL ALLOW A DISPATCHER OR SOMEBODY WORKING IN A COMMAND CENTER TO SEND A MULTIMEDIA MESSAGE TO THIS RADIO. MEANING IF THERE'S A PICTURE OR A VIDEO OF WHAT'S HAPPENING BEFORE THAT FIRST RESPONDER GETS HERE, THEY CAN GET A PICTURE OF IT. PICTURES WORTH A THOUSAND WORDS. IF YOU'RE RESPONDING TO SOMETHING LIKE THAT, IT BETTER PREPARES IT, GIVES THEM BETTER SITUATIONAL AWARENESS BEFORE THEY SHOW UP ON SCENE. UH, AND THEN THE FINAL, ONE OF THE FINAL, UH, PIECES TO THIS, UH, ENTERPRISE LICENSE IS A VIRTUAL ASSISTANT. SO THINK VICKI, OR NO, SORRY, UH, ALEXA OR SIRI, VICKY'S ACTUALLY THE NAME OF THAT, OF THAT ASSISTANT. SO THERE'S A LOCAL VERSION. THEY CAN HIT A BUTTON, IT'LL TURN THE RADIO VOLUME UP, OR TURN IT DOWN BY, BY SIMPLY SAYING, HEY, VICKI, TURN THE VOLUME UP. HEY, VICKI, CHANGE THE CHANNEL. SOUTHEAST TACTICAL 14. THAT'S A VERY HEAVILY USED CHANNEL BY HFD TODAY. UH, BUT IT HAS A VOICE RECOGNITION. SO IF YOU'RE HITTING YOUR BUTTON AT THE SAME TIME AS SOMEBODY ELSE, IT WON'T PICK UP THE PERSON NEXT TO YOU. IT'LL ONLY PICK UP YOUR VOICE AND MAKE THAT CHANGE. HF OR HPD HAS BEEN VERY HAPPY WITH THIS, UH, THIS TECHNOLOGY. AND THEN THE SECOND FLAVOR OF THAT CLOUD APPLICATION IS, OR OF THAT, UH, ACCESS IS INTO SOME CLOUD APPLICATIONS FOR THINGS LIKE TRANSLATION OR, UH, SPECIFIC DATABASE QUERYING. UH, NEXT SLIDE, PLEASE. ALL RIGHT, SO COST AND SAVINGS. AS YOU CAN SEE HERE, WE WERE ABLE TO LEVERAGE ALL, ALL CITY DEPARTMENTS FOR DEEPER DISCOUNTS THAN WE MAY HAVE RECEIVED. IF THIS WAS ONE PROJECT OR ONE DEPARTMENT. THE FIRST TWO ITEMS REPRESENTED ON THE EQUIPMENT LIST WERE COVERED IN SLIDE THREE. THAT'S THE RADIO SYSTEM INFRASTRUCTURE. UH, WE ORIGINALLY PURCHASED THIS RADIO SYSTEM BACK IN 2006, 2007. UH, STARTED DEPLOYMENT IN OH NINE, FINISHED IN 13, AND THIS, AND THE SYSTEM LAUNCHED IN 13. THOSE DEVICES HAVE SINCE, YOU KNOW, THEY'VE HAD A SHELF LIFE OR A, A PRODUCTION LIFE OF ABOUT 20 YEARS. THAT'S PRETTY, IT'S PRETTY LONG FOR A PIECE OF TECHNOLOGY. UH, THE NEXT LINE IS, UH, ANNUAL MAINTENANCE AND SUPPORT. SO THIS IS, THIS IS A SERVICE WHERE WE ARE ALREADY CONSUMING. SO SOME OF THOSE SERVICES INCLUDE SYSTEM MONITORING AND TECHNICIAN DISPATCH. SO THAT MEANS WHEN MY TECHS GO HOME FOR THE DAY, MOTOROLA TAKES OVER MONITORING THE RADIO SYSTEM, TIED IT IN WITH THE EXACT SAME APPLICATION WE'RE USING. SO SHOULD SOMETHING HAPPEN AT A FIRE STATION OR A RADIO TOWER SITE, THEY HAVE A NUMBER THEY'LL CALL. AND A CITY OF HOUSTON TECHNICIAN, WE'LL GO OUT AND CORRECT THE ISSUE. UH, AND THEN SOME OF THE OTHER, UH, UH, PIECES OF THAT ARE TECHNICAL SUPPORT. THE SYSTEMS ARE GETTING VERY COMPLICATED. IT'S VERY DIGITAL. THERE'S, IT'S VERY MUCH AN ENTERPRISE NETWORK. THE ONLY ANALOG PART OF IT IS ME ACTUALLY TALKING INTO THE RADIO ITSELF, TURNS INTO ONES AND ZEROS GETS ENCAPSULATED AND GOES OFF DOWN THE NETWORK PIPE. SO THE, OH, AND THEN OF COURSE THERE'S SOME OTHER SERVICES IN THERE FOR, SUCH AS THE FIRE STATION LEARNING THAT VERY MAN DOWN SYSTEM THAT WE'VE SINCE CORRECTED, GOT HAVE, HAVE WORKING VERY WELL. AND THEN RADIO CALL RECORDING, THOSE ARE COMPANIES THAT THIRD PARTY WITH MOTOROLA, AND WE ACCESS THEM THROUGH MOTOROLA TO CONSOLIDATE CONTRACTS AS WELL. SO LET'S TOUCH ON THAT. ENTERPRISE LICENSING, RIGHT? UH, AND THE, AND THE PRICING HERE. SO THAT'S, THAT'S A PRETTY LARGE NUMBER. I, I, I KNOW. BUT THAT PACKAGE OF, FOR THOSE BROADBAND SERVICES, UH, IT, IT, IT, IT FOCUSES ON VOLUME. SO RIGHT NOW THE CITY HAS 6,200 OF THESE RADIOS PROJECTING [00:15:01] UP TO 9,500 NEW YORK CITY, LOS ANGELES, THE CITY OF AUSTIN. AND ACROSS THE, ACROSS THE COUNTRY, MANY STATE, UH, STATE, UH, TEXAS DPS, THEY'RE ALL USING THIS VERY SAME RADIO. AND A LOT OF THESE FEATURES RIGHT NOW, WITH OUR CURRENT NUMBER OF RADIOS, WE WOULD BE PAYING $2.9 MILLION A YEAR. SO AT 2.5, WE'VE ALREADY GOT A DISCOUNT. IF WHEN WE SCALE UP TO THAT 90, ALMOST 9,500 NUMBER, WE'RE LOOKING AT FOUR AND A HALF MILLION. SO, AND THEN WE'RE ALL, AND THEN AS ONE OF THE BENEFITS OF THIS IS AS THE CITY GROWS, WE BUILD NEW BUILDINGS, BUILDINGS, KNOCK DOWN RF, WE EITHER HAVE TO BUILD NEW TOWERS, WHICH HAS, YOU KNOW, RIGHT HERE SHOWS SIX TO $8 MILLION PER TOWER. OR WE CAN GIVE THEM A WHOLE SECONDARY NETWORK THAT COVERS THE ENTIRE COUNTRY. TO ME, I, I THINK IT'S A PRETTY SOLID BENEFIT TO ROLL IT INTO BROADBAND AS OPPOSED TO BUILDING RADIO TOWERS. 'CAUSE THERE'S A LOT OF DIFFERENT PIECES THAT COME ALONG WITH THAT, INCLUDING JUST LAND ACQUISITION ALONE. UH, ALRIGHT. AND THEN THE FINAL PIECE, THERE'S A HIDDEN COST SAVINGS. NOW, IF, IF WE DO THIS PART HERE, THERE'LL BE A HIDDEN COST SAVINGS. EVERY RADIO WE BUY LIKE THIS COMES WITH THE $482 EXTRA ON IT. WELL, OBVIOUSLY THAT SCALES PRETTY QUICKLY. THE HFD ALONE WAS, THERE'S $150,000 HIDDEN COST SAVINGS IN THERE BECAUSE WE'RE NO LONGER PAYING FOR THAT. EVERY RADIO WE BUY, WE'LL JUST ROLL UNDER THAT ENTERPRISE LICENSE AND THEY'LL JUST IMMEDIATELY HAVE ACCESS TO THOSE, UH, THOSE SERVICES. AND THEN THE FINAL PIECE ON HERE, THERE'S AN OPTIONAL VIDEO PIECE FOR HHPD AND HFD TO USE AS A PURCHASING VEHICLE, SHOULD THEY WANT TO. YOU CAN SEE WE DID, WE DID NEGOTIATE SOME PRETTY HEAVILY DI HEAVY DISCOUNTS INTO THAT, AND IT'LL BE UP TO THEM TO USE, UH, AT THEIR, AT THEIR LEISURE. SO THIS DOES CONCLUDE THE PRESENTATION, AND I WANTED TO OPEN THE FLOOR TO ANY QUESTIONS THAT ANYBODY MIGHT HAVE REGARDING WHAT WE PRESENTED TODAY. THANK YOU VERY MUCH FOR THE PRESENTATION. FIRST UP FOR QUESTIONS IS VICE MAYOR PROTE PECK. THANK YOU CHAIR. AND THANK YOU BOTH FOR THE PRESENTATION. UM, I REMEMBER YEARS AGO, AND THIS IS GOING BACK BEFORE I WAS EVEN ON COUNCIL WHEN I WAS A STAFFER, UM, AND WE WERE LOOKING AT SOME OF THESE CONTRACTS. THERE, THERE WERE CONCERNS AT THE TIME OF, YOU KNOW, HAVING A LENGTHY CONTRACT. AND THEN WHAT HAPPENS AS TECHNOLOGY ADVANCES AND CHANGES OVER TIME? HOW ARE WE REFRESHING OUR, UM, OUR TECHNOLOGY? AND THEN ALSO THERE WERE OTHER CONCERNS TOO, AS LIKE HFD, FOR EXAMPLE, AS IF THEY GOT NEW EQUIPMENT. I KNOW AT THE TIME, UM, MANY YEARS AGO, THERE WERE CONCERNS ABOUT THEIR GLOVES AND WERE THEY ABLE TO PRESS THE BUTTONS ON THE, YOU KNOW, ON THE EQUIPMENT. AND SO, UM, SEEING HOW WE HAVE TO KIND OF PIVOT SOMETIMES WITH THE TECHNOLOGY TO MEET OUR NEEDS. SO WHAT ARE WE DOING, UM, TO KIND OF REFRESH THROUGHOUT THE CONTRACT TO REFRESH AS TECHNOLOGY ADVANCES? UH, SO WITHIN THIS CONTRACT, THE ONLY, THE ONLY PART THAT WE NEGOTIATED IN THAT LONG TERM PERIOD ARE THE SERVICES, THE ANNUAL MAINTENANCE AND, UH, MAINTENANCE AND SUPPORT SERVICES. WE'RE LOCKED INTO SOME OF THOSE BECAUSE WE ARE PART OF THAT LARGER RADIO SYSTEM. SO IF WE DON'T UPDATE EVERY OTHER AGENCY ALONG THAT'S USING THAT SAME RADIO SYSTEM CAN'T UPDATE EITHER. SO WE NEGOTIATED THOSE COSTS UP FRONT AND ACTUALLY WE, WE WERE ABLE TO DRIVE DOWN, I THINK IT WAS AROUND A $400,000 A YEAR SAVINGS UP FRONT ON OUR, UH, WHAT WE CALL SUA. AND THAT'S A SYSTEM UPGRADE AGREEMENT. SO EVERY TWO YEARS WE UPDATE THE RADIO SYSTEM ACROSS THE BOARD FROM HERE ALL THE WAY UP TO NADOS. AND, UH, THAT COST WAS NEGOTIATED IN NOW, BUT EVERYTHING ELSE, THE, THE RADIO SYSTEM UPDATE ITSELF AND THE SUBSCRIBER RADIOS FOR HFD, THEIR, THEIR ONE TIME PURCHASE IS, ARE OTHER CITIES DOING SOMETHING DIFFERENTLY THAN WHAT WE'RE DOING AS FAR AS, UM, YOU KNOW, HAVING A LENGTHY CONTRACT AND FINDING WAYS WITHIN THAT 10 YEAR PERIOD OR HOWEVER LONG IT MAY BE, TO DO CERTAIN UPGRADES THROUGHOUT THAT CONTRACT? OR IS EVERY CITY KIND OF DOING IT LIKE THIS AS WELL? I, I BELIEVE THERE'S A TREND TO START GOING BACK THIS DIRECTION. UH, HARRIS COUNTY MAY TAKE A LITTLE BIT DIFFERENT APPROACH, BUT THEY ARE NORMALLY, THEY DO ONE YEAR CONTRACTS. IT'S MY UNDERSTANDING THEY'RE WORKING ON A FOUR TO FIVE YEAR CONTRACT RIGHT NOW. SO THEY'RE LOOKING FOR A LITTLE MORE LONG TERM COMMITMENT, AND THAT'S HOW WE'RE ABLE TO DRIVE DOWN THE COST OF, OF THESE SERVICES. THANK YOU. I'LL JUST ADD, UH, ONE THING THAT AT THE BEGINNING OF THIS CYCLE, THERE WILL BE MAJOR UPGRADES TO THE BACKEND INFRASTRUCTURE. UH, SO WE'RE BEGINNING A NEW CYCLE OF TECHNOLOGY REFRESH. THIS TECHNOLOGY DOES MOVE SLIGHTLY SLOWER THAN YOUR OTHER IT TYPE OF, UH, TECHNOLOGY. I THINK OUR END OF LIFE WINDOW IS WHAT, SEVEN YEARS ON THE SEVEN, EIGHT YEARS ON THE RADIOS TODAY ROUGHLY? UH, YEAH. SO THE AVERAGE LIFESPAN OF A, OF A RADIO LIKE THIS IS ABOUT EIGHT YEARS. SO THIS PUTS US IN A NEW CYCLE. THIS 10 YEAR PERIOD DOES GIVE US FLEXIBILITY TO MAKE SOME ADJUSTMENTS ALONG THE WAY. FOR EXAMPLE, FIVE YEARS DOWN THE LINE, IF THERE'S A, A MAJOR NEW, UH, CAPABILITY THAT WE WANNA ADDRESS, WE WOULD USE THIS VEHICLE IN ORDER TO NEGOTIATE THAT ADDENDUM. SO THERE IS FLEXIBILITY IN THERE, BUT WE ARE ALSO BEGINNING THAT, THAT NEW TIMEFRAME, UH, AT THE BEGINNING OF THIS EFFORT. RIGHT. THANK YOU. [00:20:01] COUNCIL MEMBER RAMIREZ. THANK YOU, MR. CHAIR. THANK YOU GENTLEMEN, FOR THE PRESENTATION. JUST HAD A COUPLE QUESTIONS. UM, I THINK IT'S SLIDE NUMBER FOUR, UH, THE HIGHLIGHTS. SO ONE OF THE IMAGES, AS YOU POINTED OUT, SHOWS THE LOCATION GPS MAPPING OF THE DEVICES. I'M CURIOUS, UM, IN AN INCIDENT LIKE A FIRE WHO HAS ACCESS TO THIS GPS MAPPING TO BE ABLE TO TELL WHERE, UH, THE, THE RADIOS ARE? THAT'S A GREAT QUESTION. IT'S ALL PERMISSION BASED AND WE BREAK IT UP BY DEPARTMENT. SO FIRE DEPARTMENT WON'T ACTUALLY SEE WHERE HPDS RADIOS ARE AND VICE VERSA. MM-HMM . AND, UH, AND THEN WITHIN THAT, ONLY CERTAIN PEOPLE WILL GET THOSE ELEVATED PERMISSIONS TO SEE A MORE GLOBAL PICTURE OF IT. WILL, WOULD, WILL THEY NEED, WILL WHOEVER'S VIEWING NEED A PARTICULAR TYPE OF LAPTOP OR COMPUTER IN ORDER TO SEE WHERE THE DEVICES ARE OR HOW, HOW EASY IS THAT? NO, SIR. THESE, THIS IS THE CLOUD-BASED APPLICATION. SO IT, IT, IT'S ALL LOGIN DEPENDENT AND THERE IS SINGLE SIGN ON, OR SORRY, MFA AND SINGLE SIGN ON IN, IN PLACE. SO YOU COULD DO IT ON, ON A CELL PHONE? YES, SIR. NEEDED, YEAH. OKAY. NO, AND I, I'M SORRY, I SHOULD HAVE COVERED THE OTHER PICTURES. ONE OF THOSE IS FIRST NET'S, ACTUAL COVERAGE MAP, A 5G AND 4G. AND THE OTHER ONE IS A MARKETING, UH, PICTURE FROM MOTOROLA THEMSELVES. I USED IT BECAUSE IT, IT'LL GIVE YOU A, PER A PERIMETER SHOWING WHAT, UH, RESOURCES MIGHT BE IN THAT PERIMETER. THANK YOU. UM, ANOTHER QUESTION ABOUT THE, THERE'S A BULLET POINT THAT SAYS SEAMLESSLY TRANSIT BETWEEN RADIO NETWORK AND, UH, BROADBAND NETWORK. UH, BY BROADBAND NETWORK, DO YOU MEAN CELL TOWERS? YES, SIR. OKAY. SO, UM, THE DEVICES CAN, CAN UTILIZE THE CELL TOWERS AS WELL, IS THAT RIGHT? CORRECT. UH, THEY PREFER THE, THE RADIO NETWORK ITSELF, BUT SHOULD THEY OUTRUN IT OR GO INTO FIREFIGHTERS ARE THE BEST AT FINDING, UH, UH, A COVERAGE GAP. THEY GO INTO BASEMENTS, FIRE ROOMS, THINGS LIKE THAT. UH, HERE'S AN EXAMPLE ACTUALLY. SO WITH THIS ANTENNA, UH, 1301 RADIO CHECK ON X-X-I-C-S 16. SO YOU HEARD IT COME ACROSS THERE. ACTUALLY, YOU NEED TO LEAVE IT UP. WHEN I REMOVE THIS ANTENNA, IT'LL, IT'LL LOSE CAPABILITY TO TALK TO THE, THE RA THE, WHAT WE CALL AN LMR SYSTEM, A LAND MOBILE RADIO SYSTEM. IT'S A WHAT AGAIN? I'M SORRY, TOT CATCH THAT. UH, IT'S A, A LAND MOBILE RADIO. LMR IS A LAND MOBILE RADIO SYSTEM. SO THIS WORKED OUT MY OFFICE, BUT I DON'T SEE MUCH OF A FIRSTNET COVERAGE IN THIS BUILDING. SHOULD HAVE BROUGHT THE VERIZON ONE. THAT'S DEMO RULES. YEAH, OF COURSE. THIS IS WHAT HAPPENS ON, BUT CAN YOU, CAN YOU MAKE PHONE CALLS ON THOSE DEVICES? NO, SIR. SIR. OR IS IT STRICTLY RADIO? STRICTLY RADIO, JUST RADIO DEVICE THAT YOU USES THE CELL TOWERS? YES, SIR. IN SOME INSTANCES. OKAY. UM, I THINK THAT'S ALL I HAD REGARDING THIS PRESENTATION. AND, AND DIRECTOR BARRY, WE HAD VISITED ABOUT A SEPARATE ISSUE, THE 9 1 1 CALLS FROM THE HEC CENTER, AND MAYBE WE CAN TOUCH BASE OFFLINE ON, ON PROGRESS REGARDING THAT. CERTAINLY. OKAY. THANK YOU FOR THE, THE BREAKDOWN OF THE, THE CONTRACT AND THE SPEND SERVICES EQUIPMENT, OPTIONAL SERVICES SLASH EQUIPMENT FUNDS. DO Y'ALL ANTICIPATE USING ALL OF THE OPTIONAL PORTION THERE THAT'S LISTED HERE? 64 MILLION? WE UTILIZE THAT FOR PROJECTION PURPOSES. UH, I, IT'S UNDETERMINED IF WE WILL USE ALL THOSE OPTIONAL CAPABILITIES. FOR EXAMPLE, THE VIDEO. UH, THERE'S STILL SOME QUESTION ON THAT. AND, AND BY VIDEO TO CLARIFY, WE'RE PRIMARILY TALKING ABOUT THE BODY-WORN CAMERAS AND THE INFRASTRUCTURE THAT SUPPORTS THOSE. UH, SO THIS IS A 10 YEAR PERIOD. UH, WE DID OUR BEST TO CAPTURE WHAT WE MIGHT WANT TO PROCURE DURING THAT PERIOD. UH, IN THE CASE OF THE RADIO SPECIFIC INFRASTRUCTURE, WE ARE A HUNDRED PERCENT SURE THAT WE NEED TO MAKE THAT COMMITMENT. , UH, LESS SURE ON SOME OF THE OTHER OPTIONAL SERVICES. UH, BUT WE, WE DID GET THEM BAKED INTO THE AGREEMENT SO THAT WE COULD TAKE ADVANTAGE OF THOSE COST SAVINGS SHOULD WE WANT TO PURCHASE THOSE IN THE FUTURE. GOT IT. AND ON THE ENTERPRISE LICENSING, THE ALLEVIATING THE NEED FOR ADDITIONAL RADIO TOWER SITES, I MEAN, TO ME THAT SOUNDS LIKE A BIG DEAL, UH, ESPECIALLY WITH EVERYTHING THAT GOES INTO A RADIO TOWER SITE. CAN YOU TALK THROUGH MORE HOW THAT ACTUALLY IS GONNA WORK? 'CAUSE I, I HEARD YOU AND I KIND OF FOLLOW ALONG, BUT I WANT TO FULLY UNDERSTAND HOW WE'RE GONNA MOVE AWAY FROM THAT. SO WE WOULDN'T NECESSARILY, WELL, WE WOULD MOVE AWAY FROM BUILDING NEW TOWERS. WE WOULDN'T MOVE AWAY FROM THE CURRENT SYSTEM. SO, BUT WHAT THIS DOES [00:25:01] IS INSTEAD OF BUILDING TOWERS AT SIX TO 8 MILLION A PIECE, I GET, WE, WE GAVE THEM ANOTHER RADIO SYSTEM ALTOGETHER TO USE. CELLULAR NETWORKS ARE, THEY'RE BUILT REALLY IN, THEY'RE NOT A LOT DIFFERENT THAN HOW OUR RADIO SYSTEM IS BUILT EXCEPT THEY'RE LESS, LESS POWER. SO THIS RADIO PUTS OUT AROUND TWO POINT, ACTUALLY WE HAVE IT AT 2.3, BUT IT'LL GO UP TO FIVE TO 10 DEPENDING ON THE UNIT YOU GET. YOUR PHONE IS DOING A FRACTION OF THAT, OF THAT NUMBER. AND THAT'S JUST BECAUSE OF THE VOLUME OF CELLULAR TOWERS. SO ON A BLUE SKY AND MOST GRAY SKY DAYS, THOSE THAT CELLULAR NETWORK'S GOING TO BE AVAILABLE. IT'S THE BLACK SKY DAYS WE HAVE TO WORRY ABOUT. BUT THE LMR SYSTEM ITSELF IS A, IS A RELATIVELY STRONG. WE, WE BUILT WHAT I'VE I'VE HEARD COMMONLY CALLED AS THE CADILLAC OF RADIO SYSTEMS IN THE CITY OF HOUSTON. AND MOST OTHER, UH, CITY RADIO SYSTEMS ARE BUILT TO MIRROR WHAT WE DID, INCLUDING DALLAS. SO THE, THE CELL NETWORK CAN EFFECTIVELY EXTEND THE COVERAGE AREA THAT OUR EXISTING TOWERS COVER, RIGHT. UH, AND WE MAY CHOOSE TO MAKE DECISIONS TO NOT BUILD TOWERS IN THOSE LOCATIONS WHERE WE HAVE GAPS IN COVERAGE BECAUSE THE CELLULAR CONNECTIVITY, UH, IS, IS SUFFICIENT. UH, AND THERE IS OTHERWISE NOT A GOOD ROI FOR BUILDING A SPECIFIC TOWER IN THAT LOCATION. OKAY, THANK YOU. VICE MAYOR, PRO TEPEC. THANK YOU CHAIR. I HAD JUST ONE OTHER QUESTION. UM, AS WE CONTINUE TO UPGRADE OUR DISPATCH SYSTEM OR CAD SYSTEM, ARE WE MAKING SURE THAT ANYTHING THAT NEEDS TO BE INTEGRATED INTO THAT SYSTEM WITH THIS TECHNOLOGY WILL BE COMPATIBLE? AND I ALMOST FEEL SILLY ASKING THAT QUESTION, BUT WE'VE SEEN IN THE PAST OTHER THINGS THAT DID NOT INTEGRATE AS WE ASSUMED IT WOULD. SO I JUST WANTED TO MAKE SURE THAT WE'RE LOOKING AT BOTH PIECES OF THAT. YEAH, NO, WE ABSOLUTELY ARE TRACKING THAT TO MAKE SURE THAT ANY DATA THAT COMES OUTTA HERE CAN MAKE IT INTO CAD DEPENDING ON WHATEVER IT IS THAT WE ASK FOR. YEAH, I'LL, I'LL JUST ADD THAT OUR OUR CURRENT PROCESSES FOR ANY EVALUATION OR INTEGRATION, UH, GOES THROUGH AN ENTIRE PROCESS LIST OF, OF VALIDATION. UH, WE DON'T GET TO THAT STAGE WITHOUT IDENTIFYING THE CANDIDATES THAT ARE COMPATIBLE. GREAT. THANK YOU. OKAY. THERE ARE NO MORE QUESTIONS. THANK Y'ALL FOR THE INFORMATION IN THE PRESENTATION. DO YOU KNOW, UH, ABOUT WHEN THIS IS GONNA COME BEFORE US ON CITY COUNCIL? WE ARE SHOOTING BEFORE THE END OF THE YEAR. WE ARE WRAPPING UP A FEW DETAILS. THIS WAS A COUPLE YEARS IN THE MAKING. IT'S QUITE A COMPLEX DOCUMENT AND AGREEMENT, BUT WE ARE, UH, AGGRESSIVELY TARGETING BEFORE THE END OF THE YEAR. I, UH, WANTED TO ADD ONE THING THAT, THAT I KNOW NICK WANTED TO EXTEND AN OPPORTUNITY TO, TO, UH, VISIT SOME OF THE SITES. IF YOU ALL HAVE ANY TIME, UH, IT WOULD BE REALLY GOOD TO KIND OF UNDERSTAND THE COMPLEXITY OF THIS NETWORK. MOST PEOPLE DON'T KNOW ABOUT RADIOS, IT GOES FAR BEYOND THOSE DEVICES THERE. UH, WE'D WELCOME THAT OPPORTUNITY. YEAH, NO, ABSOLUTELY. IN, IN FACT, WE'RE, SO, UH, SO THE REGIONAL RADIO SYSTEM IS CALLED TEXT WARN. UH, AND WE'RE SO INTEGRATED INTO IT THAT WE ACTUALLY SHARE A FACILITY WITH THE HARRIS COUNTY RADIO SHOP, UH, OUT BY THE AIRPORT. SO I WOULD BE MORE THAN HAPPY TO GIVE ANY OF ANY ONE OF YOU WHAT I CALL THE 7 CENT TOUR. THAT'S THE NICKEL TOUR PLUS MY 2 CENTS. AND THEN WE CAN ROLL OUT TO A TOWER SITE IF YOU'D LIKE TO SEE WHAT THAT LOOKS LIKE AS WELL. THERE'S A REALLY GOOD ONE OUT BY THE LAKE HOUSTON DAM. WONDERFUL. I'LL, I'LL TAKE Y'ALL UP ON THAT. I'M SURE SOME OTHERS WILL, BUT ABSOLUTELY. THANK Y'ALL VERY MUCH FOR THE INFORMATION, THE TIME, AND FOR BEING HERE TODAY. WE HAVE BEEN JOINED BY STAFF FROM COUNCIL MEMBER FLICKINGER OFFICE AND STAFF FROM COUNCIL MEMBER THOMAS'S OFFICE. WE'RE NOW GONNA MOVE TO AGENDA ITEM THREE, INDIGO NATIONAL LEAGUE OF CITIES OUTREACH CONSTITUENT ENGAGEMENT PLATFORM. WE'VE GOT STEVE JILLIAN, DIRECTOR OF INDIGO GRANICUS, AND AUSTIN PEL, STATE AND LOCAL ACCOUNT EXECUTIVE FOR INDIGO GRANICUS. COME ON UP, GENTLEMEN. UM, CONSTITUENT SERVICES IS A KEY PART OF WHAT WE DO HERE AT HOUSTON CITY COUNCIL AND ENGAGING WITH OUR, UM, CONSTITUENTS. SO EXCITED TO HEAR, UH, WHAT YOU HAVE TO SHARE WITH US. FLOOR IS YOURS. OKAY, THANK YOU. CHAIR CASTILLO. THANK YOU COMMITTEE FOR HAVING US. UM, MY NAME IS AUSTIN KEPPEL. I'M AN ACCOUNT EXECUTIVE WITH THE INDIEGO TEAM AT GRANICUS. UM, I HANDLE A A 20 STATE REGION WORKING WITH ELECTED OFFICIALS AT THE STATE AND LOCAL LEVEL FROM STATE LEGISLATURES AND GOVERNORS TO CITY COUNCIL MEMBERS AND MAYORS. UM, I'M JOINED BY MY COLLEAGUE STEVE GILLILAND. UH, STEVE IS THE OUR DIRECTOR OF STRATEGIC PARTNERSHIPS ON THE INDIE GOV TEAM. UM, STEVE OVERSEES OUR RELATIONSHIP WITH THE NATIONAL LEAGUE OF CITIES, WHO ENDORSES INDIEGO AS THEIR PREFERRED, UH, COMMUNICATIONS PLATFORM FOR MEMBERS, YOU KNOW, MAYORS, CITY COUNCIL MEMBERS TO, UM, OFFER BASICALLY A UNIFIED COMMUNICATIONS PLATFORM FOR THEM TO ENGAGE WITH THEIR CONSTITUENTS. UM, [00:30:01] REALLY TWO PILLARS OF WHAT INDIEGO DOES, AND, EXCUSE ME, BUT I DON'T HAVE DIRECT CONTROL OVER THE SLIDESHOW. BUT, UM, IF WE CAN MOVE ON TO, UH, YEAH, THERE YOU GO. SO, UM, INDIE GOV REALLY IS STRUCTURED WITH TWO COLUMNS IN MIND. UM, PILLAR ONE IS GONNA BE, UH, HANDLING INBOUND COMMUNICATIONS. SO WE OFFER, UH, A UNIFIED, UM, CUSTOM INBOX FOR, UH, HANDLING ALL OF YOUR INBOUND COMMUNICATIONS FROM YOUR VOTERS, WHETHER THAT'S COMING IN THROUGH EMAIL, WEB FORM, THOSE ARE GONNA POPULATE AUTOMATICALLY INTO THE SYSTEM. AND THEN, YOU KNOW, YOUR STAFF MAY BE TAKING PHONE CALLS AT THE OFFICES, UH, THERE MAY BE WALK-INS, PEOPLE BANGING ON THE TABLE, UM, MAYBE YOU GET PHYSICAL MAIL, UH, YOU WANNA SCAN AND UPLOAD THOSE TO THE SYSTEM TO CAPTURE THAT CONTEXT. ALL OF THOSE THINGS ARE GONNA ROLL INTO THE SYSTEM. UM, WE CAN BUILD CUSTOM FOLDERS AROUND THIS. WE'RE GONNA GET INTO A DEMO, A PRODUCT OVERVIEW A LITTLE BIT LATER. UM, BUT THE SECOND PILLAR OF THIS IS GONNA BE LEVERAGING THE RELATIONSHIPS THAT YOU'RE BUILDING IN THE INBOX SIDE. UM, EVERYTHING'S BUILT UPON, UH, A COMMUNITY DATABASE. SO WE'RE, WE'RE BUILDING, UM, RESIDENT PROFILES AS WE COMMUNICATE WITH THESE RESIDENTS. UM, WE CAN LEVERAGE THAT ON THE, THE SECOND COLUMN OF INDIGO, WHICH IS A PROACTIVE OUTBOUND MESSAGING TOOL. UM, THIS IS GONNA ALLOW YOU TO, YOU KNOW, I'M SURE WE ALL SEND OUT PERIODICALS, UM, YOU KNOW, A MONTHLY NEWSLETTER. UH, INDIGO OUTREACH IS GONNA ALLOW YOU TO SEGMENT BASED ON CERTAIN CRITERIA, NOT ONLY SENDING OUT THOSE NEWSLETTERS, BUT, UM, YOU KNOW, MAYBE THERE IS A, A PLAYGROUND RIBBON CUTTING IN YOUR NEIGHBORHOOD. UH, YOU WANNA REACH OUT TO, UM, PARENTS WITH CHILDREN IN THE HOUSEHOLD, LET 'EM KNOW, HEY, THE COUNCIL MEMBER'S GONNA BE AT THE RIBBON CUTTING THIS AFTERNOON. I'D LOVE FOR YOU TO STOP BY. WE'VE GOT SNACKS. UM, ANOTHER ONE WE LIKE TO FOCUS ON IS, YOU KNOW, MAYBE YOU HAVE AN AFFINITY TO THE VETERANS' COMMUNITY IN THE AREA, UM, AND THERE IS A VOCATIONAL JOB FAIR IN ON YOUR SIDE OF TOWN. UM, YOU WANNA REACH OUT TO THESE PEOPLE. UM, MAYBE, YOU KNOW, ANOTHER AREA FOR VETERANS ASSISTANCE WOULD BE, UM, YOU KNOW, WE CAN REACH OUT TO FAMILIES OF VETERANS AND KIND OF LET THEM KNOW, YOU KNOW, THESE ARE THE SOCIAL SERVICES PROGRAMS THAT ARE AVAILABLE. THERE'S A NEW VA PROGRAM, YOU KNOW, TO REALLY, REALLY ABOUT REACHING OUT TO OUR COMMUNITY MEMBERS AND, AND MEETING THEM WHERE THEY ARE, UH, TO MAKE SURE THAT THEY'RE ABLE TO ACCESS AND, UH, FIND THOSE SERVICES WHEN APPROPRIATE. UH, LIKE I SAID, ALL OF THIS ROLLS INTO AN UNDERLYING, UH, COMMUNITY KIND OF DATA SET. UH, WE CAN PROVIDE SOME DATA ON THE RESIDENTS AND THEN, YOU KNOW, WE CAN BRING IN THE CITY'S CONTACT INFORMATION. I'M SURE YOU ALL HAVE SUBSCRIBER LISTS OR, UH, SYSTEMS OF RECORD. THAT DATA CAN BE IMPORTED INTO THE SYSTEM TO SUPPLEMENT, KIND OF HELP YOU BUILD A FULL PICTURE OF THE PEOPLE THAT YOU REPRESENT. RIGHT. UM, AND THEN WE CAN FLIP TO THE NEXT SLIDE. SO BACK TO THE NLC PARTNERSHIP. AS I MENTIONED, WE'RE THE PREFERRED PLATFORM FOR THE NLC MEMBERSHIP. I'M LOOKING FORWARD TO, I KNOW SOME OF THE HOUSTON COUNCIL MEMBERS ARE VERY ACTIVE IN NLC, SO HOPING TO SEE YOU ALL IN NASHVILLE FOR THE CITY SUMMIT. UM, CURRENTLY INDY GOV IS, YOU KNOW, WE WORK WITH CITIES AND COUNTIES ACROSS THE COUNTRY. MANY OF THEM WANTED TO HIGHLIGHT OF THE FIVE LARGEST US CITIES, WE'RE WORKING WITH FOUR OF THEM TODAY. SO, LA, CHICAGO, NEW YORK CITY, AND, UM, PHOENIX, THAT'S MAYORS CITY COUNCIL MEMBERS. OBVIOUSLY EVERY CITY OPERATES A LITTLE DIFFERENTLY. UM, I PERSONALLY WORK WITH PHOENIX AND CHICAGO, SO I COULD SPEAK TO THEIR KIND OF, YOU KNOW, THE DIFFERENCES BETWEEN THE TWO. IN CHICAGO, WE WORK DIRECTLY WITH WARD OFFICES WHO CAN PURCHASE US INDEPENDENTLY OF ONE ANOTHER. AND THEN IN PHOENIX, WE'VE BEEN ROLLED OUT ACROSS THE ENTIRE CITY WITH AN AN, AN ENTERPRISE AGREEMENT. SO, UM, YOU KNOW, WE HAVE THE ABILITY TO KIND OF ADAPT TO THE REALITIES OF WHATEVER MUNICIPAL CUSTOMERS WE'RE WORKING WITH. UM, THEN TO KIND OF ZOOM OUT, WE ALSO SUPPORT AND STARTED WITH THE US HOUSE OF REPRESENTATIVES, WHERE TODAY WE SUPPORT A THIRD OF THE US HOUSE OFFICES AND THEN 22 STATE GOVERNMENT, UH, GOVERNORS AND STATE LEGISLATURES ACROSS THE COUNTRY AS WELL. SOME OF THE STATE LEGISLATURES WILL WORK WITH A SINGLE CAUCUS. SOME OF THEM WILL BE DEPLOYED A, A, YOU KNOW, SAY INDIANA OR ILLINOIS LEGISLATURE, UH, YOU KNOW, THE HOUSE LEGISLATIVE OFFICES, AND THEN THE SENATE AS WELL. SO, UM, INDIEGO WAS SO POPULAR IN THE CITY SPACE, AND THIS IS REALLY WHERE WE'RE, WE'RE REALLY BREAKING OUT AND SEEING A LOT OF GROWTH AND ADOPTION IN THE MUNICIPAL SPACE NOW, UM, WHERE WE'VE ACTUALLY GONE AND BRANDED INDIEGO AS NLC OUTREACH, UM, THAT NOT ONLY HELPS US, UM, YOU KNOW, BUILD THAT FAMILIARITY AND LEVERAGE THAT, THAT FAMILIARITY WITH THE NLC, BUT TO ALSO PROVIDE CUSTOMIZATIONS. YOU KNOW, THERE ARE UNIQUE OPERATIONAL REALITIES OF CITY COUNCIL AND MAYOR'S OFFICES COMPARED TO THE FEDERAL OFFICES THAT WE WORK WITH. SO REALLY ALLOWING THOSE, THOSE CUSTOMIZATIONS THAT WE SEE VERY POPULAR IN THE MUNICIPAL SPACE TO BE AVAILABLE ON DAY ONE IN PARTNERSHIP WITH NLC. SO, UM, YOU KNOW, I DON'T KNOW WHAT THE, WHAT THE COMMITTEE RULES ARE, HOW MUCH DIALOGUE WE CAN HAVE WITH YOU ALL, BUT I KIND OF WANT TO MAKE THIS LIKE A WORKSHOPPING AS MUCH AS POSSIBLE. IF YOU [00:35:01] ALL COULD KIND OF, YOU KNOW, KEEP IN MIND, UH, AND ASK YOURSELVES HOW YOUR OFFICES HANDLE INBOUND AND OUTBOUND COMMUNICATIONS TODAY. UM, WITH THE MIND THAT THIS IS, UH, REALLY BUILT TO BE A TURNKEY SOLUTION FOR NON-TECHNICAL ELECTEDS AND THEIR STAFF TO GET OUT IN FRONT OF THEIR COMMUNITIES WITH THE CLICK OF A BUTTON. UM, OBVIOUSLY THERE'S SOME CAVEATS TO THAT, BUT, UH, IF WE CAN GO TO THE NEXT SLIDE, APPRECIATE IT. UM, AND THANKS RUSSELL FOR ORGANIZING THIS. APPRECIATE IT. UM, SO INDIE GOV, YOU KNOW, WE STARTED OUT AS A, AS A STARTUP. UM, RECENTLY IN THE LAST YEAR WE'VE JOINED A LARGER, UH, CIVIC TECH GOVTECH, UH, ORGANIZATION CALLED GRANICUS. AND I JUST WANTED TO HIGHLIGHT REALLY QUICKLY, UM, HOUSTON ALREADY HAS A STRONG DIGITAL ENGAGEMENT FOUNDATION AND GRANICUS HELPS FACILITATE THAT. SO, AND I'M STARTING TO LOSE MY EYES 'CAUSE I'M IN MY THIRTIES NOW, BUT, UM, , LET ME, UH, REPOSITION. SO AS I MENTIONED, UM, HOUSTON ALREADY OPERATES A, AN ENTERPRISE SCALE COMMUNICATIONS, UH, ECOSYSTEM. UM, SOME OF THE GRANICUS PRODUCTS THAT I WANTED TO HIGHLIGHT THAT ARE IN PLACE TODAY, INDY GOV, HOPEFULLY BEING ONE OF THEM IN THE FUTURE. UM, TODAY WE HELP THE, THE CITY CONDUCT ITS BUSINESS AROUND BOARDS AND COMMISSIONS. WE HELP PROCESS FOIA REQUESTS THROUGH OUR FOIA MODULE, UM, HOST COMPLIANCE, WHICH IS LIKE SHORT-TERM RENTAL, UH, MONITORING AND PERMITTING, AND THEN AGENDA AND VOTE MANAGEMENT, WHICH IS MAYBE WHERE YOU ALL HAVE SEEN THIS IN THE PAST. UM, YOU KNOW, WE HELP TAKE THOSE, THOSE VIRTUAL VOTE TALLIES AND THINGS LIKE THAT. UM, THE BENEFIT OF INDIGO OF JOINING GRANICUS AND BEING ABLE TO KIND OF MOVE AND LOCKSTEP WITH THEM FROM A BUSINESS PERSPECTIVE IS THE CITY COUNCIL NOW HAS THE OPPORTUNITY. OPPORTUNITY, AND I KNOW WE'VE HAD THIS CONVERSATION BEFORE, THERE MAYBE SOME FAMILIARITY WITH THE CHAIR SPECIFICALLY, UM, OR OTHER MEMBERS. UM, WE'RE NOW ABLE TO KIND OF LEVERAGE THAT GRANICUS RELATIONSHIP WHEN IT COMES TO CONTRACTING. I KNOW THAT'S BEEN A RECENT TOPIC OF COMMUNICA OF CONVERSATION HERE. UM, WE HAVE SIX ACTIVE GRANICUS CONTRACTS THAT INDIGO CAN LEVERAGE TODAY, UM, WITH THE CITY OF HOUSTON THAT INCLUDES OMNIA OR BLANKET PURCHASING AGREEMENTS, TEXAS DIR, AND THEN THERE IS A DIRECT CONTRACT AS WELL. SO FROM AN ADMINISTRATIVE STANDPOINT, PROCUREMENT STANDPOINT, WE'RE ABLE TO REALLY STREAMLINE THINGS THERE. AND THEN ONE, JUST TO HIGHLIGHT THE, LIKE A METRIC OF THE VALUE THAT GRANICUS IS BRINGING TODAY, WE HANDLED THE CITY ACROSS ALL OF THE DEPARTMENTS WE WORK WITH. WE HELPED THE CITY HANDLE 53, OVER 53,000 FOIA REQUESTS FROM THE PUBLIC. SO JUST TO GIVE YOU A SENSE OF SCALE THERE. UM, AND I THINK WE CAN GO TO THE NEXT SLIDE. AWESOME. SO HOUSING'S TOP OF MIND TODAY, UH, AFFORDABILITY. UM, I KNOW THAT'S AN ISSUE THAT IS, UH, VERY FRONT AND CENTER IN HOUSTON AS WELL. SO WHAT WOULD A CONNECTED CONSTITUENT JOURNEY LOOK LIKE FOR SOMEONE REACHING OUT AROUND, UH, HOUSING CHALLENGES? UM, BEFORE I DIVE INTO THAT, ARE THERE ANY QUESTIONS ON KIND OF HOW WE'VE, WHAT WE'VE COVERED SO FAR, OR ANY, WE, WE CAN DO 'EM ALL AT THE END. PERFECT. OKAY. SO, UH, WHAT DOES A RESIDENT OR A CONSTITUENT JOURNEY LOOK LIKE THROUGH, UM, YOU KNOW, THEY'RE NOT GONNA SEE INDIE GOV ON THEIR, ON THEIR SIDE, THEY'RE GONNA BE CALLING, THEY'RE GONNA BE SENDING AN EMAIL, UM, THEY'RE GONNA BE MAYBE SHOWING UP AT THE OFFICE. UM, BUT HOW DOES INDIEGO HELP YOU ALL WALK THEM THROUGH THIS JOURNEY? UM, THEY'RE GONNA REACH OUT, LIKE I SAID, THROUGH ONE OF THOSE, THOSE CHANNELS. UH, IT'S GONNA COME INTO THAT SHARED INBOX. UM, WHETHER, YOU KNOW, THERE'S A SUBJECT MATTER EXPERTS SAY ON HOUSING, SAY THIS RESIDENT, THEIR LEASE IS UP, THEIR RENT'S GOING UP, THEY WANT TO KNOW ABOUT, YOU KNOW, ARE THERE ANY HOUSING ASSISTANCE PROGRAMS THAT COULD KEEP ME IN THE SCHOOL DISTRICT? MY KIDS REALLY LIKE IT HERE. UM, WE CAN ASSIGN THAT TO A STAFF MEMBER THAT KNOWS ABOUT THOSE RESOURCES. UH, MAYBE THAT'S A ONE-OFF ENABLEMENT COMMUNICATION WE SEND OUT TO THEM, YOU KNOW, HERE'S A QUICK 1, 2, 3 OF HOW YOU CAN RECEIVE ASSISTANCE. UH, MAYBE WE REFER THEM ONTO ANOTHER CITY DEPARTMENT. UH, THE BEAUTY OF INDIGO IS YOU CAN TRACK THESE EXTERNAL CASE WORK, UH, WORKFLOWS THROUGH TO RESOLUTION. SO RATHER THAN JUST KICKING THEM OFF TO, YOU KNOW, MAYBE SOCIAL SERVICES OR SOMEBODY, YOU KNOW, GIVEN THE CITY COUNCIL HAS AN OVERSIGHT CAPACITY, UM, YOU CAN REALLY, UH, WORK WITH THE CITY TO MAKE SURE THAT THESE THINGS ARE BEING HANDLED, UM, TO THE, TO THE POINT OF, YOU KNOW, THOSE RESIDENTS BEING SATISFIED WITH THEIR NEEDS. SO, UM, IN THAT PROCESS, YOU KNOW, MAYBE WE TAG THE RESIDENTS PROFILE AS, UH, SOMEONE THAT'S INTERESTED IN PUBLIC HOUSING OR, YOU KNOW, MAYBE WE CONNECT THEM WITH, AND WE'LL SHOW THAT, UM, WHAT THAT MIGHT LOOK LIKE. UH, WE, WE CAN TAG THEM AS, AS INTERESTED IN PUBLIC HOUSING OR SUPPORTING A PUBLIC HOUSING, AND MAYBE THERE IS A FEDERAL HOUSING GRANT THAT COMES FROM HUD. SIX MONTHS FROM NOW, WE WANNA ADD THIS PARTICULAR, OR ANYONE WITH THIS ISSUE TAG IN THEIR PROFILE TO THAT OUTREACH TO MAKE SURE THAT WE'RE REALLY GETTING, UM, THAT NOTICE OF THAT NEW SOCIAL [00:40:01] SERVICES PROGRAM OR SOCIAL ASSISTANCE PROGRAM OUT TO THE PEOPLE THAT MATTER THAT WE WANT TO BE APPLYING AND ENGAGING WITH THOSE SERVICES. SO, UM, WE'LL GO TO THE NEXT SLIDE. SO WHAT IS, WHAT, WHAT'S, WHAT COULD SUCCESS LOOK LIKE FOR THE CITY OF HOUSTON? UM, IN THE INDIGO PLATFORM, UH, WE'VE KIND OF BUILT, YOU KNOW, FIVE POINTS THAT STAND OUT TO US THROUGH OUR WORK WITH SOME OF THE OTHER LARGE MUNICIPALS. UM, SOME OF THESE MAY BE, YOU KNOW, WHAT I KIND OF WANT TO THINK ABOUT TODAY IS, UH, YOU KNOW, UNDERSTANDING THE WORKFLOWS AND KIND OF AGREE ON SCENARIOS THAT ARE GONNA BE WORTH EXPLORING FURTHER OF LIKE HOW WE MIGHT FIND SUCCESS AND HOW WE MIGHT ENABLE, UM, EVERYONE TO SHOW UP FROM THE CITY COUNCIL AND THE MAYOR'S OFFICE FOR THE RESIDENTS. SO, UH, BETTER SERVICE TO CONSTITUENTS. SO, YOU KNOW, WE'RE ABLE TO HAVE CLEAR OWNERSHIP AND TIMELY FOLLOW UP. UM, YOU KNOW, WE HAVE A REPORTING AND ANALYTICS FEATURE THAT ALLOWS YOU TO SEE, YOU KNOW, YOU CAN GAMIFY, UM, WHO FROM THE TEAM IS REACHING OUT, HOW OFTEN, WHAT'S THE FIRST, YOU KNOW, WHAT'S THE ONE CLICK RESOLUTION RATE, UM, WHAT'S THE TIME THE RESOLUTION FROM THE TIME SOMEONE REACHES OUT TO US? UH, HOW MANY, HOW MANY REPETITIVE ISSUES ARE WE HAVING? UM, YOU KNOW, SO, YOU KNOW, REALLY BEING ABLE TO PROVIDE, UM, TANGIBLE MEASUREMENTS OF IMPACT WITH THE SYSTEM. NUMBER TWO, STRONGER RELATIONSHIPS WITH HOUSTON RESIDENTS. UM, LIKE I SAID, BEING ABLE TO ADD ISSUE TAGS, BEING ABLE TO COMMUNICATE WITH PEOPLE, SHOWING UP IN THEIR INBOX WHEN IT'S RELEVANT TO THEM, HEY, I'M A VETERAN AND I NEED, I NEED A JOB. OR, I, I WANTED TO LEARN WELDING. SO LIKE THAT JOB FAIR MIGHT BE FOR ME. UM, OBVIOUSLY GREATER VISIBILITY FOR OUR ELECTEDS HERE. UH, GREATER ACCOUNTABILITY. SO NOT ONLY FROM AN OPERATIONAL STANDPOINT AND ON INTERNALLY WITHIN YOUR OFFICES. I, I UNDERSTAND HOUSTON'S GOT RELATIVELY DECENT SIZED STAFF, UM, BUT THEN LIKE ACCOUNTABILITY TO THE REST OF THE CITY THAT WE'RE PARTNERING WITH TO PROVIDE THESE SERVICES. UM, CONTINUITY AND INSTITUTIONAL KNOWLEDGE. I KNOW Y'ALL TURN 'EM OUT AFTER EIGHT YEARS, SO, UM, YOU KNOW, BEING ABLE TO CAPTURE THAT THROUGH ELECTIONS, UM, AS STAFF, AS WE TURN OVER, NEW STAFF MEMBERS, BEING ABLE TO CAPTURE THAT HISTORICAL CONTEXT OF THOSE RELATIONSHIPS SO THAT A RESIDENT WHEN THEY REACH OUT DOESN'T HAVE TO REINVENT THEMSELVES TO YOU, UM, EVERY FOUR OR EIGHT YEARS OR WHAT HAVE YOU. UM, AGAIN, WITH THAT, THE OBJECTIVE IN MIND IS TO THINK ABOUT HOW THIS MIGHT APPLY TO THE WAY THAT YOU'RE, THAT WE'RE OPERATING, UH, THE BUSINESS OF THE COUNCIL TODAY. UM, CAN GO TO THE NEXT SLIDE AND THEN YEAH, FOR DISCUSSION, JUST FIVE GENERAL QUESTIONS TO THINK ABOUT HERE IS, YOU KNOW, WHAT ARE YOUR OFFICES USING TODAY? WE ALWAYS SAY OUR NUMBER ONE COMPETITOR IS NOTHING. UM, OFFICER OFFICES ARE OPERATING OUT OF OUTLOOK, INBOXES, SPREADSHEETS, MAYBE A WORD DOC WITH SOME VETTED LANGUAGE ON OUR TOP 10 ISSUES. UM, YOU KNOW, ARE WE, IS THAT PROCESS WORKING TODAY? ARE THESE DISPARATE, DISPARATE SYSTEMS CAUSING FRICTION OR, UM, YOU KNOW, HOW, HOW CAN WE WORK TO MAKE THESE THINGS BETTER? UM, AND THEN OBVIOUSLY THAT FEEDS INTO WHAT CAN BE IMPROVED AND HOW YOU'RE SHOWING UP FOR YOUR CONSTITUENTS. UM, AND THEN BACK TO THE SUCCESS MEASURE, LIKE I SAID, THAT THEORY. UM, WHERE WERE WE KIND OF ON THE MARK? UH, WHAT ARE SOME ADDITIONAL THINGS THAT WE CAN CONSIDER FOR HOW WE MIGHT SET BENCHMARKS TO WORK TOWARD WITH A SYSTEM LIKE INDIGO? I THINK THAT'S IT FOR THE PRESENTATION. AND YOU, DO YOU WANT TO GO RIGHT INTO THE DEMO? YEAH, IF YOU'D LIKE. YEP. UH, AND THEN WE'VE GOT GEORGE HERE. SO, UM, YOU KNOW, THIS IS OUR MANTRA EFFICIENT CUSTOMER SERVICE FOR COMMUNITIES. ALL RIGHT, HERE WE GO. SO WE DON'T HAVE A LIVE DEMO TODAY, BUT WE'VE GOT KIND OF A SLIDESHOW OF SOME OF THE UI THAT YOU MIGHT EXPECT, AND WE'LL KIND OF KEEP THE FRAMING IN THOSE TWO PILLARS THAT I MENTIONED. UM, THIS HERE IS, UH, THE CUSTOMIZABLE INBOX. UM, YOU CAN SEE HERE ALL OF THE, ALL OF THE REQUESTS COMING IN FROM CITIZENS. UM, YOU'VE GOT STATUS FIELDS, NEW TICKETS ARE FOR READY. MAYBE THOSE HAVE BEEN REVIEWED BY A STAFF, THEY NEED FOLLOW UP. THERE ARE ADDITIONAL, YOU CAN MARK THEM AS ON HOLD. MAYBE THE, MAYBE WE NEED DOCUMENTATION FROM THE RESIDENT THAT REACHED OUT. UM, YOU COULD, YOU COULD MARK THEM AS PENDING IF WE HAVE, YOU KNOW, UH, SAY A PUBLIC WORKS OFFICE CONTRIBUTION OR SOMETHING LIKE THAT, WE COULD FLIP FORWARD. SO WHEN YOU CLICK INTO, UH, A TICKET, YOU CAN SEE A GENERAL PREVIEW HERE. YOU SEE STEVE REACHED OUT, YOU STRUGGLING TO FIND HOUSING, YOU'VE GOT, UM, YOU KNOW, YOU CAN DRAFT AN EMAIL HERE THAT CAN GO OUT TO THEM. AND THEN I BELIEVE THE NEXT SLIDE SHOWS QUICK REPLIES. OKAY, SO WE'VE GOT, GOT A FULL VIEW HERE. UM, YOU CAN SEE THE TICKETS UNASSIGNED THAT CAN BE ASSIGNED TO ANOTHER TEAM MEMBER, LIKE I SAID, THOSE, THOSE SUBJECT MATTER EXPERTS. UM, YOU CAN SEE THE REQUESTER AND I THINK, AND THEN OBVIOUSLY WE CAN ASSIGN AGENCY OR, OR LIAISONS FOR, YOU KNOW, MAYBE CITY CONTACTS THAT ARE REACHING OUT, UM, TO OUR OFFICES. WE CAN GO TO THE NEXT SLIDE. OH, THERE'S A QUICK REPLY BUTTON THERE. I THINK THAT'S WHAT WE'RE GONNA DIVE INTO NEXT ON THE NEXT SLIDE. SO IF YOU CLICK ON QUICK REPLY HOUSING, ACTUALLY, IT'S SUCH A COMMON TOPIC THAT WE HEAR ABOUT. [00:45:01] WE'VE GOT A HOUSING QUICK REPLY HERE. AND WHAT THAT IS, IS LIKE A CANNED RESPONSE, UH, THAT HAS PERSONALIZATION FIELDS. UM, YOU KNOW, IF WE CLICK INTO THAT ON THE NEXT SLIDE. YEAH, GO AHEAD STEVE. YEAH, JUST TO, TO ADD ONE POINT OF CONTEXT HERE. SO IN, IN A LOT OF MUNICIPALITIES THAT WE SUPPORT, WHAT WE TEND TO SEE IS THAT, UM, YOU KNOW, THERE'S MAYBE 10, 15, 25 ISSUES THAT 90% OF YOUR RESIDENTS ARE REACHING OUT ABOUT. WE ALL KNOW WHAT THE COUNCIL MEMBER'S POSITION IS, IT'S WELL ESTABLISHED. UM, AND SO WHAT, WHAT WE'RE KIND OF DEMONSTRATING HERE IS THE ABILITY AND, AND USUALLY THREE TO FOUR CLICKS TO BE ABLE TO TAKE A RESIDENCE REQUEST RELATED TO ONE OF THOSE ISSUES. MAYBE IT'S HOUSING, MAYBE IT'S RELATED TO THE CONCERNS WE'RE SEEING WITH CHICKEN PUCK OUTBREAKS RIGHT NOW IN HOUSTON. AND BEING ABLE TO, AND LITERALLY TWO TO THREE CLICKS RESPOND BACK TO THAT RESIDENT WITH A CUSTOMIZED MESSAGE THAT RESOLVES THEIR CONCERNS, ADDS ISSUE TAGS TO THEIR PROFILE. SO WE KNOW THAT THEY ARE CONCERNED ABOUT THIS ISSUE, WHICH IS SOMETHING WE DIDN'T KNOW BEFORE. SAVES THAT AGAINST THEIR CONSTITUENT PROFILES. SO WHEN THEY REACH OUT TO OUR OFFICE AGAIN IN NINE MONTHS OR THREE YEARS, WE CAN SEE THAT WE INTERACTED WITH THEM ON THAT ISSUE, YOU KNOW, THREE YEARS AGO. UM, AND WHAT THIS ENDS UP DOING, AND, AND WE HAVE THIRD PARTY DATA TO SHOW THIS IS IT, IT'S, IT'S A TIME SAVING OF FOUR TO FIVE HOURS PER STAFFER, PER WEEK. JUST BE BY BEING ABLE TO HAVE THAT WORKFLOW OPTIMIZATION AND BE ABLE TO REPLY THAT QUICKLY WITH A CUSTOMIZED MESSAGE. YEAH. SO THAT SUMS IT UP REALLY WELL. UM, OBVIOUSLY STEVE IS KIND OF THE GURU HERE. I'M JUST ALONG FOR THE RIDE. . I THINK IT WOULD SHOW SOME OF THAT ON THE UI ACTUALLY. UM, AND THERE IS KIND OF, AS STEVE MENTIONED, THOSE EMERGING ISSUES I THINK WE HAVE. UM, BEFORE I JUMP INTO THAT REAL QUICKLY, I MENTIONED THE CONTEXT OF A, OF THE RELATIONSHIP. YOU CAN SEE HERE ALL OF THE HISTORICAL ISSUES THAT, THAT STEVE'S WRITTEN IN ABOUT. UM, THEY'RE TAGGED AS MAYBE A VIP, UM, MAYBE THEY WORK WITH A BUSINESS ENTITY THAT CREATES A LOT OF REVENUE FOR US. MAYBE, UH, HE'S A MEMBER OF THE MEDIA OR A FREQUENT FLYER. WE KNOW THAT INDEFINITELY. WE WANNA TAKE A LOOK AT WHAT, YOU KNOW, AS HE WRITING IN ABOUT WHO'S GONNA CHANGE MY LIGHT BULBS EVERY WEEK. UM, SO IF WE CAN GO TO THE NEXT SLIDE, UM, SOME OF THE, WHAT A TAG MIGHT LOOK LIKE. SO, UM, STEVE'S IN SUPPORT OF, YOU KNOW, IN THIS CASE, AFFORDABLE HOUSING, FOOD ASSISTANCE. UM, THESE ARE THE, THESE ARE THE POINTS THAT WE CAN USE TO SEGMENT IN THE FUTURE. AND THEN, UH, IF WE CAN GO TO THE NEXT SLIDE, CAN CONTINUING, YOU KNOW, DEMOGRAPHICS, UM, BIRTHDAY, HOUSEHOLD INCOME, SOME OF THIS DATA WE CAN MAKE AVAILABLE THAT'S AN OPTIONAL. UM, AND THE SYSTEM ITSELF, YOU KNOW, YOU COULD ASSEMBLE THESE VARIOUS COMPONENTS, BUT WHAT WE'RE OFFERING TO OUR CUSTOMERS IS THAT THIS IS ALL, UH, AVAILABLE IN ACTIONABLE FROM DAY ONE. EVERYTHING'S COHESIVE INTO A, A SINGULAR UNIT. RATHER THAN GOING AND GETTING A CASE MANAGEMENT SYSTEM OR AN EMAIL MARKETING PLATFORM AND BUYING DATA AND ALL OF THESE THINGS, WE'RE CENTRALIZING THIS FOR YOU AND MAKING IT USEFUL ON DAY ONE. UM, BUT DATA, LIKE I SAID, IS MORE OF AN AUGMENTATION OF, OF THE VALUE OF THE SYSTEM, WHICH ALLOWS MORE FOR COLLABORATION AND, AND EFFICIENCY AND MANAGEMENT. SO, UH, IF WE GO TO THE NEXT SLIDE. SO THIS IS BATCHING. SO, UH, YOU KNOW, I, I KNOW HOUSTON'S KIND OF FLOOD PRONE WITH HURRICANE HARVEY. UM, WE SEE BATCHING BEING USED A LOT WITH OUR, UH, IN THE GOVERNORS AND STATE LEGISLATURE SPACE. UM, YOU KNOW, THOSE CUSTOMERS THAT ARE DEALING WITH HIGH VOLUMES OF INCOMING REQUESTS IN THE INBOX SIDE. UM, MAYBE THERE WAS A FLOOD, MAYBE A LOT OF PEOPLE, YOU KNOW, WE WERE GETTING HUNDREDS AND THOUSANDS OF EMAILS AND REQUESTS ABOUT THIS IN THIS WEEK AFTER THE, THE WEATHER EVENT. UM, AND WE'VE DEVELOPED A RESOURCE RESPONSE. UH, HERE ARE THE FEMA GUIDELINES AND DEADLINES FOR APPLICATION, UM, FOR SUPPORT. UM, HERE'S HOW, YOU KNOW, IF, IF YOU'RE IN A DIRE EMERGENCY, OTHER THAN CALLING 9 1 1, YOU MIGHT WANNA REACH OUT TO THE GET HELP LINE, AND WE CAN KIND OF WALK YOU THROUGH ON HOW TO DO THAT. SO, UM, THIS, AS YOU CAN IMAGINE, IS A MAJOR, UM, IT INCREASES THE SPEED OF RESPONSE IN THOSE EMERGING AT THE TIMES OF THOSE EMERGING INCIDENTS OR EVENTS. UH, AND THEN IT'S OBVIOUSLY A HUGE EFFICIENCY GAIN AND IT HELPS YOU STANDARDIZE YOUR MESSAGING TOO. UM, SO IF WE CAN GO TO THE NEXT THING. STEVE, DO YOU HAVE YEAH, I WAS JUST GONNA SAY, I THINK WE SHOULD JUST SHOW HOW WE WOULD GO AHEAD AND BUILD A UNIVERSE AND THEN PROBABLY RESERVE THE REST OF THE TIME FOR QUESTIONS. OKAY. YEAH. SO YEAH, WE CAN JUMP INTO SEGMENTATION THEN. UM, SO ONE MORE SLIDE. YEAH. SO PILLAR TWO, THAT, THAT PRIOR SLIDE JUST SHOWS HOW EASY IT IS TO FLIP OVER TO, TO SEGMENTING. UM, THIS IS THE SEGMENTATION TOOL. SO WE HAVE GRAND RAPIDS IN HERE. UM, WE'VE GOT A KINDA A GIS TOOL MAPPING TOOL. UM, THIS IS POPULATED WITH, WITH OUR OWN PROPRIETARY DATA, UM, FOR THAT COMMUNITY. AND THEN YOU CAN SEE HERE ALL OF THE DIFFERENT, UM, BASICALLY, UH, VARIABLES THAT YOU CAN SEGMENT BY. BIG ONE FOR CITY COUNCILS ARE OBVIOUSLY GONNA BE BY DISTRICT. WE CAN UPLOAD LINE FILES TO THIS TO MAKE SURE THAT, [00:50:01] AND WE CAN ALSO CREATE PERMISSION STRUCTURES WHERE COUNCIL DISTRICT A OR DISTRICT B REACHES OUT TO ONLY THEIR CONSTITUENTS. UM, WE CAN ALSO PROVIDE CONTROLS TO LIKE PUBLIC INFORMATION OFFICERS TO HAVE THOSE THINGS, UM, DRAFTED AND THEN APPROVED AND SENT OUT BY A, AN OVER OVERSEEING BODY OF THE CITY. UM, ZIP CODE COUNTY DOESN'T REALLY APPLY HERE. WE CAN GO TO THE NEXT ONE. UM, AND THEN HOUSEHOLD LEVEL, SO YOU CAN ZOOM IN. OH, MOST OF US HAVE BEEN ON CAMPAIGNS BEFORE. WE'VE SEEN THIS TYPE OF SOFTWARE IN THE FIELD. UM, WE DON'T WORK WITH CAMPAIGNS AND WE DON'T WORK WITH PRIVATE SECTOR ORGANIZATIONS. WE, WE ONLY WORK WITH, UM, CIVIC ORGANIZATIONS. SO, UM, THIS ALLOWS US TO COMMUNICATE WITH PEOPLE THAT HAVE NOT NECESSARILY OPTED IN. UH, THERE MAY BE LIMITED SUBSCRIBER LISTS TODAY, BUT THIS REALLY OPENS UP THE FIELDS OF COMMUNICATING WITH PEOPLE THAT HAVEN'T QUITE ENGAGED WITH THE CITY YET. UM, GO TO THE NEXT SLIDE. SOME FUNCTIONALITY ON THE MAPPING TOOL. UH, WE CAN DRAW PHYSICAL BOUNDARIES AROUND, SAY THE EAST SIDE OF TOWN. UM, IF THERE WAS ONE THAT I LIKE TO DO ON THE LIVE DEMOS IS TO LIKE, GO DOWN THE RIVER, YOU KNOW, AND KIND OF MAP OUT ON THE RIVER BANKS AND SAY, THIS IS AN AREA THAT MAY HAVE BEEN IMPACTED BY FLOOD, BY A FLOOD EVENT. UM, WE CAN GO TO THE NEXT SLIDE. ACTUALLY, IF YOU WANNA GO BACK, I THINK THERE MIGHT BE SOME DATA POINTS IN THERE. NO, YOU'RE GOOD. OKAY. WE CAN GO TO THE NEXT ONE. SO ON THE RIGHT, IF YOU'VE SEEN, WE'RE KIND OF SCROLLING THROUGH, UM, SOME OF THE, SOME OF THE VARIOUS, UM, SOME OF THE VARIABLES THAT WE HAVE IN THE SYSTEM, UM, CHILDREN IN THE HOUSEHOLD, RENTERS, UH, INCOME RANGES, THINGS LIKE THAT. UM, AND THEN AS WE SEGMENT, THE AUDIENCE SIZE GETS SMALLER FROM THE 1 68, YOU KNOW, WE CAN SEE THAT THAT AUDIENCE IS STARTING TO GET PAIRED DOWN TO THAT MORE SEGMENTED AUDIENCE THAT WE WANNA REACH OUT TO. YEAH. AND JUST TO, TO ADD SOMETHING TO THIS. SO ESSENTIALLY THE, THE VALUE OF THIS IS THAT WE'RE PROVIDING THE SEED DATA ALONG WITH THE DATA THAT YOU'RE, YOU'RE TAKING IN FROM YOUR CONSTITUENTS AS WELL. AND WHAT IT ALLOWS YOU TO DO IS CREATE REALLY TARGETED OUTBOUND MESSAGING SO THAT YOU CAN NOTIFY YOUR RESIDENTS OF A WHOLE HOST OF THINGS, RIGHT? WHETHER THAT IS THE FACT THAT YOU WANNA LET PEOPLE KNOW THAT THEIR STREET IS GONNA BE RESURFACED FROM OCTOBER 20TH THROUGH THE 28TH. UM, IF YOU WANT TO, UH, CREATE, AUSTIN MENTIONED THIS EXAMPLE EARLIER, BUT LET'S SAY WE'RE DOING A VETERAN'S FOCUS VOCATIONAL JOB FAIR, AND WE WANT TO CREATE A LIST OF ALL THE VETERANS THAT LIVE IN OUR DISTRICT, UM, THAT MAYBE DON'T HAVE A COLLEGE DEGREE AND MAKE UNDER $75,000 A YEAR. WE CAN, WE CAN INVITE THEM OUT TO THAT. I KNOW THAT SEVERAL OF THE COUNCIL MEMBERS HAVE BEEN DOING A LOT OF LISTENING SESSIONS ON AFFORDABLE HOUSING AND THINGS LIKE THAT. IT'S A GREAT WAY TO GET THE WORD OUT. IN FACT, UM, ONE OF THE CITIES THAT WE WORK WITH, UH, IN MARYLAND USED THE PLATFORM TO ANNOUNCE THEIR CITY COUNCIL IN THE PARK MEETINGS, UH, WHERE ONCE A MONTH THEY GET THE WHOLE COUNCIL AND ALL THE, THE CITY AGENCY DIRECTORS TOGETHER IN A LOCAL PARK AND INVITE THE COMMUNITY TO COME AND JUST INTERACT WITH THEM AND TALK TO THEM. UH, THEY HAD FIVE TIMES AS MANY PEOPLE SHOW UP FOR THAT FIRST MEETING THAT THEY USED INDIGO TO PROMOTE AS THEY DID IN THE ENTIRE 12 MEETINGS, UH, 12 MONTHS OF MEETINGS, UH, PREVIOUSLY COMBINED. SO IT'S A GREAT WAY IF YOU ARE DOING LISTENING SESSIONS, IF YOU WANT TO INVITE THE COMMUNITY TO COME INTERACT WITH YOU, TO MAKE THEM AWARE OF THE, THE EVENTS THAT YOU'RE DOING OR PROGRAMS THAT THEY MIGHT BE ELIGIBLE ASSISTANCE THAT THEY, THEY MIGHT BE ELIGIBLE FOR. AND I THINK, YOU KNOW, FROM HERE WE COULD GO THROUGH A LONGER DEMONSTRATION THAT INCLUDES HOW WE ACTUALLY BUILD ONE OF THOSE OUTREACHES. I, I DON'T THINK WE REALLY HAVE TIME FOR THAT AND ADDITIONALLY, UM, WE WERE GONNA SHOW YOU OUR ANALYTICS AS WELL. SO AS YOU'RE REACHING OUT TO THE COMMUNITY, YOU'RE GONNA GET, GET GREAT REAL TIME DASHBOARDS ON HOW MANY PEOPLE YOU'VE ENGAGED, ANY SURVEYS THAT THAT WE'VE INCLUDED, THAT THEY'VE PARTICIPATED IN. UM, YOU KNOW, WHAT OPEN RATES CLICK THROUGH RATES ARE, UH, WHAT STAFF RESPONSE TIMES ARE, WHAT AGENCY RESPONSE TIMES ARE AS YOUR LIAISING WITH MUNICIPAL AGENCIES TO HELP YOUR CONSTITUENTS WITH CASES, LIKE WHAT THEIR RESPONSE TIMES ARE. SO ANY COMMUNICATIONS THAT GO IN OR OUTTA THE PLATFORM CAN BE REFLECTED IN THOSE ANALYTICS. AND WHAT WE OFTENTIMES DO IS FRIDAY MORNING, THAT REPORT GETS ROLLED UP AND SENT TO THE COUNCIL MEMBER AUTOMATICALLY. SO THEY CAN JUST GET THE BIRD'S EYE VIEW OF WHAT THEIR CONSTITUENTS ARE REACHING OUT TO THEIR OFFICE ABOUT HOW WE'RE HELPING THEM, HOW, LIKE WHAT SERVICES WE'RE PROVIDING TO THE COMMUNITY. NO, I THINK WE GET A GOOD GRASP FROM WHAT YOU'VE, WHAT YOU'VE SHOWED SO FAR, UH, WITH THE DEMO AND IT'D BE A GOOD TIME TO, TO MOVE INTO QUESTIONS WE HAVE, UH, VICE MAYOR PRO TEMP PECK UP FIRST. THANK YOU CHAIR. THANK YOU BOTH FOR THE PRESENTATION. UM, DEFINITELY I THINK ALL OF OUR OFFICES COULD USE SOMETHING LIKE THIS. UM, AND WE'VE LOOKED INTO THIS IN THE PAST, UM, OVER THE YEARS WE'VE KIND OF TAKEN INFORMAL POLLS WITH THE OFFICES OF, YOU KNOW, WHAT ARE YOU USING TO KEEP TRACK OF CONSTITUENTS IN YOUR CONSTITUENT [00:55:01] WORK? AND, YOU KNOW, WE'VE HAD EVERYTHING FROM, YOU KNOW, WE TAG THINGS IN EMAILS OR USE EXCEL ALL THE WAY UP TO, YOU KNOW, ALL KINDS OF OTHER DIFFERENT THINGS. IN MY OFFICE, WE USE A PROGRAM THAT WE'VE KIND OF HAD TO RETROFIT TO KIND OF FIT OUR NEEDS THAT REALLY ISN'T FOR CONSTITUENT WORK, BUT WE'VE MADE IT USEFUL, AS USEFUL AS WE COULD. UM, AND THE ONLY REASON WHY WE DIDN'T GO HERE IS JUST, UM, YOU KNOW, ECONOMICS OF WHAT WE WERE ABLE TO SPEND ON SOMETHING LIKE THIS. HAVE WE LOOKED AT IT FROM A CITYWIDE PERSPECTIVE OR A CITY COUNCIL PERSPECTIVE AS FAR AS, YOU KNOW, IF WE COULD GET ONE CONTRACT THAT WE WERE ALL KIND OF USING TO REDUCE COSTS AT ALL? YEAH, I, I MEAN HONESTLY THAT, THAT IS THE, THE ROUTE THAT, YOU KNOW, WE'RE TRYING TO SUGGEST AT THIS POINT. AND JUST SO YOU KNOW, THE VAST MAJORITY OF THE CITY COUNCILS THAT WE SUPPORT, WE SUPPORT THE ENTIRE CITY COUNCIL UNDER ONE ENTERPRISE CONTRACT. THERE'S, AS I MENTIONED BEFORE, THERE'S A FEW OUTLIERS TO THAT LIKE LOS ANGELES AND, AND CHICAGO WHERE THEY HAVE INDEPENDENT KIND OF OFFICE BUDGET AUTHORITY. BUT IN, IN THE MAJORITY OF CASES, WE SUPPORT EVERY CITY COUNCIL MEMBER, OFTENTIMES THE MAYOR AS WELL. AND IT'S ALL KIND OF, UM, PROCURED THROUGH A CENTRAL IT CONTRACT AND THEN MADE AVAILABLE TO ALL THE OFFICES. I DEFINITELY THINK IT'S WORTHWHILE TO LOOK AT IT FROM THE IT PERSPECTIVE. I'M LOOKING AT THE THERE TO BE TO BE PERFECT, UM, TO GO, YOU KNOW, HOW WE GO FORWARD WITH SOMETHING LIKE THIS. SO, YEAH, I MEAN, TO BE PERFECTLY HONEST, LIKE WE, WE SUPPORT A LOT OF CITIES THAT ARE MUCH SMALLER THAN HOUSTON AND LOOKING AT HOW EACH OF YOUR DISTRICTS HAVE, YOU KNOW, 200,000 PLUS RESIDENTS, UM, AND THEN, YOU KNOW, I CAN'T EVEN IMAGINE BEING AT LARGE HERE. UH, THE, THE VOLUME THAT YOU MUST BE RECEIVING. MY BACKGROUND IS IN THE US HOUSE. I WORKED THERE FOR 15 YEARS. EACH MEMBER OF CONGRESS HAS ABOUT 750,000 CONSTITUENTS. YOU ALL, YOU ALL KNOW THIS 'CAUSE YOU WORK WITH THEIR TEAMS. THEY HAVE ENTIRE DISTRICT STAFFS THAT HANDLE NOTHING BUT CASE WORK. THEY HAVE ENTIRE CORRESPONDENCE STAFFS IN, IN WASHINGTON DC UM, YOU ALL ARE OPERATING ON WHAT IT LOOKS LIKE ON AVERAGE FOUR TO FIVE STAFF PEOPLE. I, I MEAN THIS IS, I I THINK IT'S A, A TOOL THAT COULD REALLY HELP STREAMLINE AND SAVE A LOT OF TIME FOR YOUR TEAM. THANK YOU. SOME OF THE QUESTIONS THAT I HAD, SO TALKING ABOUT HOW WE CAN GET CORRESPONDENCE IN, ASSIGN IT TO A STAFF MEMBER, YOU KNOW, MAYBE IT'S A PUBLIC WORKS THING, MAYBE IT'S A, UH, PARKS THING AND, AND DOES THIS INTEGRATE AND TALK TO THE DEPARTMENTS AS WELL OR DOES IT SOLELY LIVE WITHIN CITY COUNCIL? YOU KNOW, 'CAUSE WE HAVE, WE'VE GOT 3 1 1 FROM THE CONSUMER SIDE TO CALL IN AND REPORT AN ISSUE. BUT THEN BEYOND THAT, SOME ARE USING N FOUR AND SOME ARE USING, DEPARTMENTS ARE USING DIFFERENT THINGS TO TRACK THEIR INTERNAL TICKETS. MM-HMM . HOW DOES THIS FIT INTO ALL OF THAT? SO THERE HAVE BEEN CASES WHERE WE HAVE DONE FULL 3 1 1 INTEGRATIONS. THAT, TO BE HONEST, IT'S, IT'S RARE BECAUSE IT'S USUALLY JUST NOT WORTH IT. UM, THE WAY THAT YOU, THE WAY THAT YOUR TEAM WOULD BE INTERACTING WITH THOSE THIRD PARTY AGENCIES THOUGH IS, UM, WE HAVE A CONTACT BOOK IN THERE THAT THEY CAN POPULATE AND WE CAN HELP POPULATE WITH ALL THE LIAISONS THAT THEY USE FOR THE SERVICES. WHEN A MESSAGE LEAVES THE SYSTEM THAT GOES TO A NON INDIGO USER, LIKE SOMEONE AT A CITY DEPARTMENT THAT DOESN'T HAVE INDIGO, IT'S GONNA LEAVE THE SYSTEM AS AN EMAIL. BUT AS SOON AS THAT LIAISON RESPONDS BACK TO THAT, IT'S GONNA ACTUALLY SLIDE BACK INTO THAT TICKET. SO YOU'RE GONNA HAVE A CHRONOLOGICAL VIEW OF, YOU KNOW, YOU RECEIVED THIS MESSAGE FROM THE, THE RESIDENT FOR HELP. MAYBE YOU RESPONDED BACK TO THEM, ASKED FOR ADDITIONAL DOCUMENTATION, THEY SENT IT BACK TO YOU, YOU SENT IT OVER TO THE LIAISON AT PUBLIC WORKS. THEY RESPONDED BACK TO YOU A WEEK AND A HALF LATER TO LET YOU KNOW THAT THIS HAS BEEN RESOLVED. THAT'S, IT'S ALL GONNA SLIDE BACK INTO THAT CONVERSATION AND THEN YOU CAN GO AHEAD AND CLOSE IT OUT WITH THE RESIDENT. UH, WE CAN DO FULL INTEGRATIONS, BUT LIKE I SAID, IT, WE USUALLY FIND IT, IT'S JUST, IT'S NOT NEEDED. UM, AND IT'S, IT IT'S COMPLICATED. YEAH. I MEAN 'CAUSE WE, THE SYSTEM WE USE IN MY OFFICE IS NOT INTEGRATED WITH ALL OF THOSE. SO I MEAN I THINK THAT MAKES SENSE. MM-HMM . UM, BUT I WAS CURIOUS IF THAT WAS A PART OF THE, OF THE SOFTWARE, UM, IN TERMS OF THE DATA, SO THE DISTRICT POPULATION RESIDENTS CONTACT INFO THAT IS ALL UPLOADED AND, AND A PART OF THIS PACKAGE IF WE WERE TO USE IND GOV? YEAH, I MEAN IT IS, IT'S TECHNICALLY AN ADD-ON, BUT I WOULD SAY 95% PLUS OF THE, THE CITY STATES, COUNTIES THAT WE WORK WITH, IT'S, IT'S PART OF IT. UM, SO YES, IT COMES, UH, INCLUDED WITH THAT DATA AND THEN [01:00:01] IF YOU HAVE ADDITIONAL DATA, LIKE IF YOU HAVE NEWSLETTER SUBSCRIBER LISTS OR MAYBE YOU'VE GOT A LIST OF LIKE ALL YOUR CHAMBER OF COMMERCE MEMBERS OR SOMETHING LIKE THAT, WE CAN LOAD ALL OF THOSE LISTS IN THERE AS WELL AND ALSO MATCH THEM TO THE DATA THAT WE'RE PROVIDING. GOT IT. OKAY. 'CAUSE YES, THAT'S, THAT'S ONE THING WE MAINTAIN, BUT ALSO LIKE ON THE PROJECT NOTIFICATION SIDE, I MEAN I SEE A LOT OF BENEFIT THERE 'CAUSE WE GET ALERTS WHEN A ROAD IS GONNA GET MILL AND OVERLAID MM-HMM . OR WHEN ONE OF THE SIDEWALK PROJECTS IS GONNA START. AND WE TRY TO BE AS PROACTIVE AS WE CAN TO COMMUNICATE THAT TO RESIDENTS. BUT, YOU KNOW, BEING ABLE TO SELECT A STREET OR A, A NUMBER OF STREETS AND SAY THIS COMMUNICATION IS GOING TO THEM, THAT TAKES IT TO A DIFFERENT LEVEL. IT'S, IT'S HONESTLY, IT'S THE LITTLE THINGS THAT MAKE THE DIFFERENCE WITH CONSTITUENT INTERACTIONS. A LOT OF TIMES JUST LETTING SOMEBODY KNOW THAT WE'RE GONNA BE RESURFACING OR WE'RE GONNA BE PLANTING TREES. IF YOU HAVE ANY ISSUES, YOU KNOW, HERE'S THE NUMBER TO CALL AT PUBLIC WORKS TO, YOU KNOW, LOG A COMPLAINT OR ASK FOR HELP. UH, BUT THAT'S VERY EASY TO DO WITH OUR SYSTEM. GREAT. OKAY. UM, SEEING NO OTHER QUESTIONS. THANK Y'ALL VERY MUCH FOR THE TIME AND THE INFORMATION. THANK YOU. THANKS. APPRECIATE Y'ALL BEING HERE. WE'RE OPENING TO A FOLLOW UP TOO FOR DEEPER DIVE ON PRODUCT OVERVIEW. ALRIGHT. THE TIME IS NOW 3:02 PM THE SEPTEMBER MEETING, THE OCTOBER MEETING OF THE TECHNOLOGY AND INNOVATION COMMITTEE IS NOW ADJOURNED AND FUTURE MEETING INFORMATION WILL BE SHARED, UH, WHEN IT IS FINALIZED. THANK YOU. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.