* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. [District K MPAC Meeting on April 9, 2026. ] [00:00:11] GO AHEAD AND GET OUR SEATS AND GET COMFORTABLE. I DO WANT US TO BE GOOD STEWARDS OF YOUR TIME TONIGHT. UH, WE'RE GOING TO GO AHEAD AND GET STARTED. UH, TYPICALLY WHEN WE HAVE THESE MEETINGS, I LIKE TO GO AROUND THE ROOM AND HAVE YOU STAND UP AND TELL US WHAT NEIGHBORHOOD YOU'RE FROM AND ALL THAT FUN STUFF. BUT I DO WANT US TO, UM, STAY ON TRACK TONIGHT. I WANNA MAKE SURE THAT WE GET EVERYBODY OUT ON TIME. UM, SO WHAT I DO WANNA DO THOUGH IS I WANT YOU TO REP YOUR NEIGHBORHOOD. TELL US WHAT NEIGHBORHOOD YOU'RE FROM. I MEAN, WHO'S PROUD OF THAT NEIGHBORHOOD. TELL TELL US WHAT NEIGHBORHOOD YOU'RE FROM. OKAY. OKAY. I DIDN'T HEAR YOU IN THE BACK POINT. OKAY. CORINTHIAN POINT. I SEE YOU IN THE HOUSE. OKAY. THANK Y'ALL FOR ALL BEING HERE. UH, GOOD EVENING. I DO WANT TO SAY AGAIN, THANK YOU ALL FOR BEING HERE. I KNOW THAT IT'S ALWAYS DIFFICULT ON A WEEKDAY. UH, FOLKS ARE COMING FROM WORK MAKING SURE THEY ARE PREPARED, UM, TO GO BACK TO WORK ON TOMORROW. SO I KNOW THAT THIS IS A SACRIFICE, BUT I HAVE TO TELL YOU, IT'S ALWAYS EXCITING WHEN I KNOW WE ARE PULLING OUR NEIGHBORHOOD LEADERS TOGETHER. IT TAKES A COMMUNITY OF CIVIC CLUB LEADERS, HOA PRESIDENTS, SUPER NEIGHBORHOOD PRESIDENTS TO REALLY MAKE THIS DISTRICT WORK. AND I KNOW WHAT IT TAKES TO LEAD THE WAY EACH OF YOU ARE LEADING IN OUR DISTRICT. I KNOW WHAT IT TAKES TO ANSWER THE CALL WHEN SOMETHING'S NOT RIGHT ON YOUR STREET OR SOMETHING'S NOT RIGHT IN YOUR NEIGHBORHOOD. I KNOW THAT A LOT OF THESE ISSUES DON'T COME WITH EASY SOLUTIONS, BUT WE ARE EXCITED THAT YOU HAVE STEPPED UP AS A PRESIDENT OF EITHER YOUR CIVIC CLUB, YOUR HOA, YOUR SUPER NEIGHBORHOOD, OR AN ORGANIZATION IN DISTRICT K BECAUSE THE FOLKS IN THIS ROOM TODAY, YOU REALLY ARE THE BACKBONE OF DISTRICT A. YOU ARE THE ONES WHO ORGANIZE WHEN NO ONE ELSE WANTS TO STEP UP. YOU KNOW HOW YOU'VE BEEN IN THE MEETINGS AND SOMEBODY SAYS, WELL, SOMEBODY TAKE THE NOTES. NO, NO ONE RAISES THEIR HAND. IT IS ALWAYS THE FOLKS IN THIS ROOM THAT ALWAYS STEP UP. YOU ARE THE ONES WHO NOTICE WHEN THINGS BEGIN TO SLIP OR CHANGE IN YOUR NEIGHBORHOODS. YOU ARE THE ONES THAT ARE CONSTANTLY IN COMMUNICATION WITH OUR TEAM. AND LIKE I SAID, WE KNOW IT'S NOT EASY, BUT I HOPE YOU KNOW THAT OUR DISTRICT, A TEAM, THE MAYOR AND I ARE HERE TO WORK ALONGSIDE EACH OF YOU EVERY DAY AS YOU ARE CONTINUING TO MAKE YOUR NEIGHBORHOODS BETTER. TONIGHT, WE ARE HERE AND WE ARE GOING TO TALK ABOUT, UH, SHORT TERM RENTALS. THAT HAS BEEN A BIG TOPIC THAT WE'VE TALKED ABOUT IN OUR CIVIC CLUBS. WE'RE GOING TO TALK ABOUT PROHIBITED YARD PARKING, AND WE'RE GOING TO GET AN UPDATE FROM OUR DIRECTOR OF SOLID WASTE. SO THESE ARE THREE OF THE TOP TOPICS THAT Y'ALL HAVE SAID YOU WANTED TO TALK ABOUT. WE'VE PULLED OUR TEAM TOGETHER TONIGHT SO WE CAN ANSWER YOUR QUESTIONS AND HEAR FROM YOU AT CITY HALL. WHEN WE MAKE POLICY, WHEN WE MAKE PUBLIC POLICY, WE DON'T DO THAT WITHOUT THE PUBLIC. AND SO WE ARE LISTENING TO YOU. WE WANT TO HEAR FROM YOU, AND WE ARE ENCOURAGING EACH OF YOU TO USE YOUR VOICES AND PARTICIPATE AND ENGAGE WITH US AS WE ARE MAKING THESE POLICIES. SO TONIGHT IS A WORK SESSION. I WANT YOU TO RELAX THERE. THIS IS A SAFE SPACE. EVERYBODY RELAX. WE ARE A KIND, GENTLE GROUP. . WHEN THE MAYOR COMES UP, I WANT Y'ALL TO REMEMBER WE ARE A KIND, GENTLE GROUP. WHEN THE DIRECTORS COME UP, DON'T Y'ALL EMBARRASS ME. WE ARE A KIND, GENTLE GROUP. NO, I SAY THAT IN JEST, BUT I DO WANT YOU TO KNOW THAT WE ARE LISTENING TO YOU. WE HEAR YOU, AND WE ARE VERY HONORED TO WORK ALONGSIDE YOU. UM, AS WE CONTINUE OUR CONVERSATIONS TODAY, I THINK THAT IT WILL BE IMPORTANT, UM, FOR YOU TO KNOW THAT WE ARE ALSO RECORDING ON HTV. WE WILL HAVE A LINK FOR ALL OF OUR PRESIDENTS TO SHARE WITH THEIR CIVIC CLUBS AND HOAS, WHEN YOU HAVE YOUR MEETING, IF YOU WANNA WATCH IT FAST FORWARD TO THE PARTS THAT ARE IMPORTANT TO YOU, AND THEN WE WILL ALSO LINK IT IN OUR NEWSLETTER NEXT MONTH SO WE CAN HAVE THAT INFORMA ALL THIS INFORMATION THROUGHOUT. UH, THE DISTRICT TONIGHT, I'M SUPER EXCITED THAT WE HAVE BEEN JOINED BY MAYOR JOHN WHITMEYER. UH, WHEN YOU SEE US ON THE NEWS, I'M SITTING TO HIS LEFT. UM, YEAH, I'LL JUST LEAVE IT AT THAT . HE, WE, WE MEET ON A WEEKLY [00:05:01] BASIS. UM, HE SHARES HIS HEART, AND I WILL TELL YOU, I HAVE A FRONT ROW SEAT AT WATCHING HIM TOIL OVER DECISIONS FOR THE CITY OF HOUSTON. AND SO I'M VERY HONORED THAT HE CAME TO BE WITH US TONIGHT. UM, TO HEAR FROM YOU AND TO SHARE HIS THOUGHTS WITH YOU. UH, LADIES AND GENTLEMEN, HELP ME WELCOME TO DISTRICT K, OUR MAYOR JOHN WHITMEYER. THANK YOU MAYOR PROTE. YOU KNOW, ONE OF THE MAJOR RESPONSIBILITY OF MAYOR IS APPOINTMENT TO POSITIONS OF IMPORTANCE, CERTAINLY BOARDS AND COMMISSIONS, ADVISORY GROUPS, BUT ALSO THE RESPONSIBILITY OF CHOOSING A MAYOR PRO. IT'S THE FIRST APPOINTMENT YOU MAKE. AND I HAD WATCHED MARTHA WITH HER FELLOWSHIP AND ACTIVITY IN THE MUNICIPAL LEAGUE WHEN I WAS IN AUSTIN. SHE WOULD TESTIFY, BUT I DIDN'T REALLY KNOW HER. BUT LET ME TELL YOU, LADIES AND GENTLEMEN, I REALLY KNOW HER NOW, , AND I DON'T REGRET ONE DAY THE CHOICE THAT I MADE. COUNCIL MEMBER, MARTHA ICK TATUM, THE MAYOR, PRO TEM, SHE'S BEEN A INVALUABLE ADVISOR. AND I DON'T MAKE MAJOR DECISIONS WITHOUT THE INPUT AND ADVICE OF MARTHA. AND I'LL ALSO SHARE WITH YOU ONE OF MY PET PEEVES IS I DON'T LIKE ELECTED OFFICIALS OR EVEN CANDIDATES THAT SHOW UP, HAVE AN OPPORTUNITY TO GREET YOU AND THEN LEAVE. BUT I HAVE NO CHOICE TONIGHT BECAUSE AT SEVEN O'CLOCK AT U OF H CAMPUS, THEY'RE GONNA ROAST AND TOAST. DR. MURRAY, A LONG TIME POLITICAL SCIENCE PROFESSOR THAT I'M SURE MANY OF YOU HAVE OBSERVED THROUGH THE YEARS. HE WAS MY COLLEGE PROFESSOR IN 1972 AT U OF H, AND I NEEDED MORE TIME FOR A PAPER. SO I WENT BY HIS OFFICE FOR MORE TIME, AND HE WAS LOOKING AT A REDISTRICTING MAP. IN 1972 WAS THE FIRST TIME WE'D RUN FROM SINGLE MEMBER DISTRICTS. BEFORE THAT YOU RAN COUNTYWIDE. SO IT WAS PRETTY MUCH A INFLUENTIAL WHITE MALE. YOU EITHER WERE ON A SLATE OR YOU HAD YOUR OWN MONEY. BUT THE SUPREME COURT SAID, NO, THAT DOESN'T WORK FOR COMMUNITIES. WE HAVE SINGLE MEMBER DISTRICTS, WHICH LATER WE DID FOR COUNCIL AND CERTAINLY THE SCHOOL BOARD. SO DR. MURRAY LOOKING AT THIS NEW MAP, AND HE SAID, WHERE DO YOU LIVE? AND I SHOWED HIM OAK FOREST. HE SAID, WELL, THERE'S NO INCUMBENT IN THAT DISTRICT. SO I LOOKED AT MY CHURCH AND MY HIGH SCHOOL WAS THERE, AND I SAID, IT LOOKED LIKE THEY DREW THAT ONE FOR ME. SO I WENT HOME AND TOLD MY PARENTS I DIDN'T WANT TO GO TO SCHOOL IN THE SPRING. I WANTED TO RUN FOR THE LEGISLATURE, AND I DID IT KNOCKING DOORS. I HAD SAVED A COUPLE OF THOUSAND FOR LAW SCHOOL, BUT I DID IT KNOCKING DOORS. AND THAT WORKS THEN, AND IT WORKS NOW. AND I'VE OBSERVED MARTHA'S RELATIONSHIP WITH HER DISTRICT. SHE KNOWS WHO MAKES A DIFFERENCE. I'VE DRIVEN THE DISTRICT WITH HER, AND SHE IS A MODEL FOR A SINGLE MEMBER DISTRICT. AND I'LL EVEN SAY, LISTEN, SHE COULD CARRY HER MODEL CITYWIDE ANY TYPE DISTRICT SHE CHOOSES TO RUN FOR, AND I'LL CERTAINLY, UH, BE THERE SUPPORTING HER, BUT SHE'S A VERY VALUABLE AND THE CONCEPT THAT WE'RE WITNESSING TONIGHT. I'VE BEEN A STATE REP AND SENATOR FOR 50 YEARS. I WORKED WITH EACH INDIVIDUAL PRESIDENT, BUT THE IDEA OF HAVING A TEAM AND COMING TOGETHER IS ONE HECK OF AN IDEA. SO I'M STEALING AN IDEA TONIGHT, BUT LET'S TALK ABOUT THE CITY OF HOUSTON. FIRST OF ALL, I WAS ENJOYING BEING A STATE SENATOR, THE LONGEST SERVING STATE SENATOR, CHAIRMAN OF CRIMINAL JUSTICE. BUT I WAS ASKED BY HOUSTONIANS TO COME TO HOUSTON TO HELP FIX SOME, SOME THINGS THAT HAD BEEN NEGLECTED. I CAN REMEMBER WHEN THE STREETS AS A HOUSTONIAN WERE NOT IN THE CONDITION THAT WE ALLOWED THEM TO GET THERE, TO NEGLECT BROKEN WATER MEANS PUBLIC SAFETY. SO IT WAS A TOUGH DECISION, BUT I NEVER REGRET THAT I MADE THE DECISION BECAUSE WE HAVE A STRONG CITY AND IT'S GETTING STRONGER EACH AND EVERY DAY BECAUSE WE'RE GOING IN THE RIGHT DIRECTION. NOW, I KNOW YOUR CONCERNS, SOLID WAYS, PUBLIC SAFETY, OUR STREETS, OUR DRAINAGE, OUR WATER. AND I JUST WANT YOU TO BE ASSURED, IF THINGS WERE WORKING, I WOULD, I'D STILL BE BACK IN THE SENATE. I KNOW THAT WE HAVE CHALLENGES, BUT LIKE ALL MAJOR CITIES, WE HAVE CHALLENGES. THE DIFFERENCES WE'RE MEETING OUR CHALLENGES. I'M SO PROUD OF THE TEAM. IF YOU ASK ME WHAT AM I MOST PROUD OF, IT'S THE TEAM. IT'S THE DIRECTORS THAT [00:10:01] I'VE BROUGHT TO CITY HALL. THEY'RE DIVERSE. THEY'RE INTELLIGENT, THEY'RE COMPASSIONATE, THEY'RE HONEST. AND YOU'LL WITNESS SOME OF 'EM TONIGHT, AND I THANK THEM FOR THEIR PUBLIC SERVICE. BUT YOU'RE ONLY AS GOOD AS THE PEOPLE THAT YOU SURROUND YOURSELF WITH. WE HAVE CHALLENGES LIKE ALL MAJOR CITIES, BUT WE'RE MEETING OUR CHALLENGES. BUT WE NEED HELP. WE NEED YOUR INPUT. WE NEED YOU TO SHARE WITH US WHAT YOU HEAR ON THE STREET, BECAUSE I CAN TELL YOU FROM BEING IN PUBLIC OFFICE, MY WHOLE ADULT LIFE IN NEARLY MOST PARTS OF HOUSTON BECAUSE OF REDISTRICTING THROUGH THE YEARS, IT'S SHIFTED ME FROM THE EAST SIDE TO CERTAINLY MY BASE HAS ALWAYS BEEN NORTHWEST ACRES HOME, OAK FOREST. BUT YOU CAN GO ACROSS THIS CITY AND TELL WHERE THERE IS A STRONG CIVIC CLUB PRESENCE, WHERE THERE'S CIVIC INVOLVEMENT. THERE'S NO DOUBT. AND I, I, I SAID THAT FOR YEARS AND YEARS, YOU CAN GO INTO A NEIGHBORHOOD THAT IS UNKEPT WITH STRAY ANIMALS GROWN UP, AND YOU KNOW, THEY DO NOT HAVE A STRONG CIVIC ASSOCIATION OR HOMEOWNER ASSOCIATION OR SUPER NEIGHBORHOOD. SO LET ME JUST TELL YOU, KEEP IT UP. YOU'RE MAKING A DIFFERENCE. AND MY DOOR, MARTHA'S DOOR IS ALWAYS OPEN. THE DIRECTORS, THEY'RE PASSIONATE, THEY'RE CONFIDENT. MANY OF THEM CAME OUTTA RETIREMENT TO WORK FOR ME. AND, UH, I DON'T HAVE A LOT OF PATIENCE. I'M, I'M WILLING TO GIVE EIGHT YEARS OF SOME OF THE, THE BEST REMAINING YEARS OF MY LIFE TO THE CITY OF HOUSTON. SO WE ARE, WE'RE IN A HURRY. WE WANT TO GET IT DONE. WE HAVE OUR CRITICS, BUT THAT'S PART OF THE BUSINESS WE'RE IN IT, IT HELPS YOU EVEN BE BETTER. SO THANK YOU. I'M GONNA EXCUSE MYSELF, BUT I WILL STAND HERE LONG ENOUGH TO ANSWER ANY, ANY, UH, QUESTION THAT SOMEBODY WANTS TO STAND UP. AND ANYBODY HAVE A BURNING QUESTION? A BURNING, BURNING QUESTION SAID IF I SIT IN BED TODAY, I'M GONNA ASK . YEAH, PLEASE DO. YES, MA'AM. I, PUBLIC SAFETY IS STILL MY HIGHEST PRIORITY. IF WE'RE NOT SAFE, NOTHING ELSE MATTERS. AND THEN INFRASTRUCTURE AND CERTAINLY THE CITY SERVICES. YES, MA'AM. I HAVE A BURNING QUESTION I ASK FOR A LONG TIME WITH THE WAREHOUSES THAT ARE GOING UP. IS THERE ANY WAY FOR ANY COMMUNITY TO KNOW IF ANY OF THESE WAREHOUSES WILL BE HOUSED WITH THE MAINFRAME COMPUTERS FOR AI THAT COULD INCREASE OUR ELECTRICITY COSTS? PORT BEN HOUSTON? DO I LIVE IN QUAIL RUN? OBVIOUSLY WITHOUT ZONING AND PROPERTY RIGHTS BEING SO REINFORCED AT THE STATE LEVEL, IT'S REALLY HARD FOR US TO BLOCK THOSE DEVELOPMENTS. BUT THAT'S A GOOD, GOOD FIRST QUESTION BECAUSE THAT'S SOMETHING THAT HAS NOT CROSSED MY DESK, BUT I WILL WORK WITH PLANNING, CERTAINLY MARTHA BEING FAMILIAR WITH THAT DEVELOPMENT. I'LL YIELD TO HER AND HER KNOWLEDGE OF THAT AREA. THANK YOU, MAYOR. WE KNOW YOU GOT TEACHER THAT GOT THEM IN THE SENATE. SO ON YOUR QUESTION, I WILL TELL YOU THAT, UM, YOU KNOW, WHEN THEY BUILD THOSE WAREHOUSE, THEY DO HAVE TO PULL A PERMIT. THERE'S A WAY THAT YOU CAN ACTUALLY LOOK THOSE PERMITS UP, AND THEN WE CAN SEE WHAT'S ACTUALLY GOING TO GO INTO THOSE, UM, WAREHOUSES. SO WE'LL WORK WITH OUR CHIEF OF STAFF. WE HAD THAT AS A NOTE, UM, FOR US TO HAVE A WORKING SESSION TO SHOW PRESIDENTS HOW TO LOOK UP THOSE PERMITS SO YOU CAN ACTUALLY FIND THEM ONLINE. ALL RIGHT, SO BEFORE WE GET STARTED ON OUR PRESENTATIONS, I DO NEED TO ASK, IS THERE ANYONE IN THE ROOM THAT YOU BECAME A PRESIDENT OF YOUR CIVIC CLUB, HOA, OR SUPER NEIGHBORHOOD IN 2026? FIRST TIME PRESIDENT IN THE ROOM. COME ON UP. OKAY. ALL ALL YOU PRESIDENTS HAVE BEEN PRESIDENTS FOR A LONG TIME. YOU MEET SOME OF THESE NEW PRESIDENTS AND WE WANT TO WRAP 'EM WITH LOVE AND KINDNESS BECAUSE WHAT IS ONE OF THE HARDEST JOBS THAT WE HAVE EVER DONE IS TO BE A NEIGHBORHOOD CIVIC CLUB. HOA SUPER NEIGHBORHOOD PRESIDENT. SO LET'S GIVE HIM A HAND. THANK Y'ALL. WHAT NEIGHBORHOODS CHASE WOOD SUPER NEIGHBORHOOD AT MS. BARBER, WHAT PRECINCT? 2 87. PRECINCT 2 87. CONGRATULATIONS AND WELCOME TO THE HARD WORK . [00:15:01] OKAY, OUR FIRST PRESENTATION TONIGHT IS GOING TO BE AN UPDATE FROM THE DIRECTOR OF SOLID WASTE. WE GET A LOT OF QUESTIONS ABOUT SOLID WASTE IN OUR COMMUNITIES. WE, UM, GET EMAILS ABOUT, UM, TRASH NOT BEING PICKED UP, OUR HEAVY TRASH BEING BEHIND. UH, BUT I WANT YOU TO MEET DIRECTOR LARRY HASSAN. HE HAS BEEN WITH THE CITY NOW FOR ONE YEAR. UH, HE HAD TO WRAP HIS ARMS AROUND. WELL, HE'S BEEN THE DIRECTOR OF SOLID WASTE FOR ONE YEAR. HE HASN'T BEEN WITH THE CITY ONE YEAR, BUT THE DIRECTOR OF SOLID WASTE FOR ONE YEAR. HE'S HAD TO WRAP HIS ARMS AROUND WHAT WAS HAPPENING IN THE CITY OF HOUSTON. AND HE IS HERE TONIGHT TO GIVE US AN UPDATE ON SOLID WASTE. WE'LL TAKE ABOUT, UH, FIVE OR 10 MINUTES TO HEAR FROM HIM, AND WE'LL OPEN IT UP FOR A FEW QUESTIONS ON SOLID WASTE. SO, DIRECTOR HASSAN, THANK YOU FOR JOINING US IN DISTRICT A TONIGHT. GOOD EVENING, EVERYONE. YEAH, TAKE IT OFF. WE'RE GONNA START OFF WITH EXACTLY WHAT MAYOR PRO TEM SAID. WE'RE GONNA BE KIND . GOOD EVENING EVERYONE. MY NAME IS LARRY ASSE AND I HAVE THE HONOR AND PRIVILEGE OF BEING, UH, THE DIRECTOR OF SOLID WASTE MANAGEMENT. I JUST WANT TO COME BY TONIGHT TO GIVE YOU A UPDATE AND ANSWER SOME MUCH NEEDED ANSWERS TO SOME QUESTIONS THAT I KNOW A LOT OF YOU THAT, THAT HAVE. SO, IN THE BEGINNING OF THE, ABOUT ROUGHLY ABOUT A YEAR AGO, I HAD THE HONOR AND PRIVILEGE OF STEPPING INTO THIS ROLE IN WHICH, UH, IT SEEMED TO BE VERY CHALLENGING FROM DAY ONE THAT WE STEPPED IN. THE MOMENT WE STEPPED IN, WE FOUND OUR STREETS, SLATES WERE BLACK AND GREEN CANS FOR SEVERAL, SEVERAL, SEVERAL DAYS. THE FIRST THING THAT THE MAYOR, UH, AND MAYOR PRO TEM CHALLENGED ME WITH IS WE HAVE TO BE BETTER AT PUBLIC SERVICE. SO THE MAIN THING THAT WE NEEDED TO BE IS ACCOUNTABILITY IN OUR DEPARTMENT. IT WAS A LOT OF EXCUSES, A LOT OF THINGS THAT SAID, OH, WE CAN'T DO IT WITHOUT TRYING DIFFERENT METHODS. AND THE FIRST THING I'M GONNA TELL YOU IS THAT, SORRY LADIES AND GENTLEMEN, I DO NOT HAVE ALL OF THE ANSWERS JUST YET, BUT WE'RE WORKING DILIGENTLY TO GET TO RENDER A SERVICE THAT NOT ONLY DOES THE CITY EMPLOYEES WANT TO GIVE, BUT THE SERVICE THAT YOU ALL DESERVE. THE FIRST THING WE DID WAS WE TACKLED THE GREEN AND BLACK CANS, THE TRASH AND RECYCLING. WE WERE DAYS AND WEEKS BEHIND ON IT. WITH THE HELP OF CITY COUNCIL MAYOR, PRO TEM MAYOR WILMAR LEADING THOSE EFFORTS, WE WERE ABLE TO GET APPROXIMATELY 38 TRUCKS ON OUR CITY STREETS, WHICH HELPED TREMENDOUSLY. WE WENT FROM WORKING 16, 17 HOURS A DAY TO SHORTEN TO 10 SOMETIMES. NOW WE'RE GETTING MOST OF 80% OF OUR STAFF OFF IN EIGHT HOURS SO THEY CAN HAVE A PROPER WORK LIFE BALANCE. WHAT THAT MEANS IS IF THEY HAVE A PROPER WORK LIFE BALANCE, THAT MEANS THE PRODUCTIVITY WILL INCREASE. WHAT WE HAD TO DO WAS CHANGE FROM A OPERATIONAL STANDPOINT, FROM ROUTES. I HAVE OUR ASSISTANT DIRECTOR HERE, MR. SHIVA SING, WHO WE BROUGHT OVER, UH, FROM OUR BROTHERS AND SISTERS FROM PUBLIC WORKS TO ASSIST WITH ROUTE OPTIMIZATION, WHICH MEANS WE GET TRUCKS ON THE STREETS IN TIME TO PICK UP THESE CANS TO GET DRIVERS HOME TO BE WITH THEIR FAMILIES. WE'RE AT ABOUT A 98%, UH, COLLECTION RATE WITH TRASH, AND WE'RE ABOUT 94, 90 5%. WERE RECYCLING THE TREAT. THE GREEN CANS, THE BLACK CANS THAT LINED OUR CITY STREETS ARE DWINDLING IT DOWN TILL WE ARE ALMOST AT A HUNDRED PERCENT COMPLETE. THAT IS SOMETHING THAT I DON'T THINK NO ONE KNOWS HOW HARD THAT WAS TO ACCOMPLISH THAT GOAL. AS SOON AS WE THOUGHT THAT WE COULD BREATHE A LITTLE BIT, WE GOT A VERY BIG SHOCK DISCOVERY ON THE NEWS. AND I WAS ABOUT DELIVERY CANS. LET ME BE THE FIRST TO TELL YOU. WHEN WE GOT THE CANS AND THE GREEN CANS AND BLACK CANS PICKED UP AND THEY, I REMEMBER THE MAYOR CALLED ME. HE'S LIKE, YOU CAN'T PICK UP THE CANS. YOU CAN'T DELIVER 'EM. I WAS LIKE, WE'RE PICKING 'EM UP. HE'S LIKE, YOU NOT DELIVER 'EM. I WAS LIKE, OH GOD, WE CAN'T DELIVER CANS. WE HAD A BACKLOG OF ABOUT 5,000 SRSS OF PEOPLE THAT WERE WAITING ON CANS WHEN WE GOT THERE. BELIEVE IT OR NOT, ONLY I CANNOT GET THESE SIX NUMBERS TO LINE UP ON THIS LOTTERY TICKET, BUT I CAN GET A JOB WHERE WE CAN'T DELIVER CANS. AND THE CONTRACT EXPIRED TODAY, TWO WEEKS AFTER I GOT THERE. SO WE WERE WORKING AND DILIGENTLY TO PUT THE CONTRACT IN PLACE. OF COURSE, WE HAVE ONE IN PLACE AND NOW WE'VE SHRUNK THAT BACKLOG IN HALF ON DELIVERING CANS. ONE THING I'M MOST PROUD OF IS NOW IT'S BEEN A WEEK AND A HALF, AND I KNOW YOU GUYS DON'T KNOW THIS, BUT WE HAVE BREAKING NEWS. THE SOLID WASTE MANAGEMENT DEPARTMENT NOW HAS A CUSTOMER SERVICE LINE. WE HAVE A LINE NOW WHERE YOU COULD NOT ONLY CALL 3 1 1. ONCE YOU GET YOUR SR, YOU CAN [00:20:01] CALL SOLID WASTE MANAGEMENT AND GET A LIVE AGENT FROM SEVEN 30 TO FOUR 30 MONDAY THROUGH FRIDAY. WE TAKE ALL THE WINS WE CAN MS. ANDERSON. SO THIS GIVES THE OPPORTUNITY FOR RESIDENTS TO CALL IN TO SPEAK TO A CUSTOMER SERVICE REP. IF YOU HAVE A 3 1 1 CASE NUMBER, YOU CAN GET AN UPDATE ON THAT CASE NUMBER, WHETHER IT'S HEAVY TRASH MIS RECYCLING, MISS GARBAGE CAN DELIVERY. YOU CAN GET A LIVE UPDATE SO YOU DON'T HAVE TO WAIT FOR 3 1 1 TO GIVE YOU A CALL BACK. SO NOW WE'RE GONNA JUMP INTO THE MEAT AND POTATOES ON WHY I'M HERE. EVERY TRASH UPDATE, WHAT IS GOING ON WITH HEAVY TRASH. ABOUT TWO OR THREE MONTHS AGO, I HAD THE BRIGHT IDEA TO GO WITH THE PROGRAM THAT WAS ON DEMAND, SIMPLY BECAUSE I FELT NOT PRESSURE FROM MAYOR PRO TEM OR THE MAYOR. I FELT THE PRESSURE ON MYSELF AND STAFF THAT WE WERE TRYING TO TURN SOMETHING AROUND VERY QUICKLY. I WANTED TO DO SOMETHING RIGHT NOW, RIGHT NOW, BEFORE WE DECIDED TO LAUNCH THIS PROGRAM, I WANTED TO MAKE SURE THAT WE DID EVERYTHING RIGHT BECAUSE THE NEW PROGRAM THAT I HAD MENTIONED WILL REQUIRE SEVERAL MONTHS OF EDUCATION ON HOW THE PROGRAM WILL WORK. MAYOR WHI, MAYOR PRO TEM, HAD GREAT QUESTIONS. LIKE, HEY, WHAT CAN WE DO WITH THE CURRENT PROGRAM? HAVE WE TOOK A DEEP DIVE AND LOOKED AT IT? I HAD NOT. I CAN HONESTLY COME FORWARD TO SAY TONIGHT THAT WE HAVE MADE DRASTIC CHANGES IN THE CURRENT OPERATION THAT WE HAVE CURRENTLY. MS. EMON CAME TO ME TONIGHT AND SAID, HEY, WE SEEN YOUR TRUCKS. THEY WERE A LITTLE EARLY. WHAT DO, WHAT HAPPENS WHEN TODAY WAS THE DAY THAT YOU WERE COMING TO PICK UP, BUT YOU WERE HERE LAST WEEK ON A RESIDENCE THAT DID PUT OUT TODAY. WHAT DO WE DO? WE HAVE A TRUCK THAT'S COMING BEHIND. WE'RE CURRENTLY UNDER A NEW PROGRAM THAT WE'RE USING. I COME BEFORE YOU HUMBLY ASKING THAT I FOR HELP, WE NEED YOUR HELP. YOU ARE THE LEADERS OF YOUR CIVIC CLUBS. I MEAN YOUR HOAS, YOUR NEIGHBORHOODS. WE HAVE A LOT OF PEOPLE THAT ARE NOT PLACING RESIDENTIAL TRASH IN FRONT OF THEM HOMES. THAT SLOWS US DOWN TREMENDOUSLY. WHEN WE COME OUT TO A HOUSE AND IT'S OVER EIGHT CUBIC YARDS, THAT REQUIRES MULTIPLE LOADS FROM ONE LOCATION. WE NEED TO GET THE RESIDENTIAL TRASH, THE EIGHT CUBIC YARDS LIST AND MOVE WHEN WE COME IN OUT AND WE'RE SEEING A HOME THAT HAS ABOUT, WE'RE GOING TO HYPOTHETICALLY SAY 1500 SQUARE FEET, AND WE'RE PICKING UP SEVEN TOILETS, THREE UH, BATHTUBS, FIVE SINKS. AND THE DRIVER'S CALLING ME LIKE, HEY, THIS THING COME OUT OF THAT HOUSE. AND WE KNOW IT DIDN'T COME OUT OF THE HOUSE. SO WE RECEIVED CALLS FROM SEVERAL CONSTITUENTS SAYING, HEY, I SEE A DODGE RAM OUT HERE THERE, UH, THEY GOT TWO TRADERS UNLOADING. AND I REMEMBER I DIDN'T GET A NAME. I WAS LIKE, MA'AM, I NEED YOU TO CALL THE POLICE BECAUSE THAT'S ILLEGAL DUMPING, BUT WE NEED YOUR HELP. YOU KNOW, THE NEIGHBORS THAT ARE COMING OUT AND THEY'RE DUMPING TRASH EVERY WEEK. I DON'T KNOW HOW MANY PEOPLE CAN REMODEL THEIR HOME SEVEN TIMES IN ONE YEAR. OUR SERVICES ARE FOR RESIDENTIAL TRASH. IF WE GET THE EIGHT CUBIC YARDS, WE CAN COME GET IT. SO THE UPDATE IS WE'RE CURRENTLY ON THE SAME PROGRAM THAT YOU HAVE. WE'RE ABOUT SIX TO SEVEN DAYS BEHIND BECAUSE WE IMPLEMENTED THIS CORRECTION OF THE CURRENT PROGRAM. WE'VE BEEN DOING IT BY TWO AND A HALF WEEKS. APPRO APPROXIMATELY. MS. DEDE DOES A FABULOUS JOB IF THERE'S NO PERSON THAT I KNOW IS MS. DEDE BECAUSE SHE CALLS ME AND EMAILS ME WITH ALL THE CONCERNS. ALL OF THE NEIGHBORHOODS THAT SAID THEY HAVE NOT RECEIVED HEAVY TRASH IN THREE TO FOUR MONTHS. WE'VE BEEN MONITORING AND WE'VE BEEN RESPONSIVE. IT'S ONE THING THAT WE'RE NOT GONNA DO AS THE NEW SOLID WASTE MANAGEMENT DEPARTMENT IS NEGLECT AND NOT HEAR YOUR CONCERNS. BECAUSE WE ARE HERE TO SERVE YOU. WE'RE HERE TO MAKE SURE THAT WHEN YOU HAVE A FAMILY GATHERING HOLIDAYS, THAT IT'S NOT A PILE OF TRASH IN FRONT OF YOUR HOME THAT DRIVES DOWN PROPERTY VALUE. AND JUST, QUITE FRANKLY, NO ONE, NO ONE WANTS TO SEE A BUNCH OF TRASH IN FRONT OF THEIR HOMES, BUT WE NEED YOUR HELP. THOSE NEIGHBORS THAT YOU KNOW THAT ARE CURRENTLY HAVE, YOU KNOW, THEIR COUSIN WHO'S A CONTRACTOR THAT COMES AND DUMPS THEIR, THEIR WORK IN FRONT OF THEIR HOME AND THEN CALL US AND SAY, WE HAVEN'T SEEN [00:25:01] YOU IN THREE MONTHS. WE NOW HAVE A SYSTEM, A WORK ORDER SYSTEM WHERE WE COME BY. WE'LL BE ABLE TO TAKE PICTURES BEFORE PICTURES AND AFTER PICTURES FROM ACCOUNT ACCOUNTABILITY PIECE ON OUR END AND ALSO THE RESIDENTS END BECAUSE IT'S NOT FAIR THAT WE'RE GOING TO THE SAME HOMES PICKING UP A LOT OF COMMERCIAL GARBAGE AND DEBRIS SIMPLY BECAUSE THEY DON'T WANNA PAY THE FEES AT THE LANDFILL. SO WE'RE HERE TO SERVE THE PUBLIC. WE'RE GONNA BE HELD ACCOUNTABLE. 'CAUSE THERE'S SOME THINGS IN OUR DEPARTMENT THAT WE NEEDED TO CHANGE. WE'RE NEVER GONNA RUN AWAY FROM THE ACCOUNTABILITY PIECE. SO THAT'S THE UPDATE FOR OUR DEPARTMENT. ARE THERE ANY QUESTIONS FOR US? WE'RE GONNA BE KIND. WE'RE GOING TO BE KIND. , YOU ARE DOING A GREAT JOB, MA'AM. ROBIN ALLEN. I'M THE PRESIDENT OF HEALTH CRE POST OAK VILLAGE. YES, MA'AM. MY CONCERN IS ENFORCEMENT, ENFORCEMENT, ENFORCEMENT. THAT IS NOT HAPPENING WITH THESE NEIGHBORS THAT WE ARE TURNING 'EM IN. 54 27, HEATHER BROOKS LOOKED LIKE A LANDFILL ON SUN ROSE SIDE. AND THAT'S RIDICULOUS. WE CONSTANTLY CALL 3 1 1 SERVICE REQUEST NUMBERS. YOU OUGHT TO SEE, GET TIRED OF SEEING HEATHER CREST. 'CAUSE I'M GONNA TELL YOU, I GO TAKE A PICTURE AND SEND IT IN. I KNOW ERIC TIED 'EM BECAUSE HE JUST TOOK PICTURES TODAY OF IT . THAT'S, THAT'S RIDICULOUS. AND THAT'S WHAT WE'RE HAVING A LOT OF PEOPLE PUTTING THAT TRASH OUT AT THAT TIME. AND I SEND NEWSLETTERS OUT, WE SEND WARNING TO THE PEOPLE, WE DO EVERYTHING. BUT IT IS NO ENFORCEMENT FROM THE CITY OF HOUSTON, EVEN THOUGH A LOT OF OTHER PEOPLE ARE DOING THEIR JOB. YES, MA'AM. YES MA'AM. THANK YOU FOR THAT COMMENT. UM, MR. SINGH IS, UH, NOW, UH, IN CHARGE OF THE INSPECTION AND ENFORCEMENT TEAM. WE ARE CURRENTLY HAVING, YOU WILL SEE INSPECTORS ON THE BOARD. WE HAVE TO BEEF UP THAT SIDE OF THE TEAM SO THAT WE CAN GO OUT AND GIVE THOSE TAGS TO GET IT ENFORCED BECAUSE THAT IS A MAJOR PROBLEM. AND I APPRECIATE THAT COMMENT MA'AM. HI, I'M MICHELLE STARBUCK. NICE. GLENSHAW COMMUNITY CENTER. YES, MA'AM. COMMUNITY ASSOCIATION. WE'RE RIGHT HERE. OUR NEIGHBORHOOD IS DIVIDED BY THE BELTWAY. WE'RE AT THE TAIL END OF DISTRICT K. AND UH, WE HAVE LYRE EAST, WHICH IS ON THIS SIDE OF THE BELTWAY AND LYRE WEST. WE ARE BETWEEN WEST BELFORT AND WEST AIRPORT. UM, WEST AIRPORT, AKA ROAD RACEWAY. I KNOW YOU'RE NOT THAT GUY, BUT I'M GONNA SAY IT RIGHT NOW. SOMEBODY HAS TO DO SOMETHING ABOUT WEST AIRPORT. WE HAVE HOMES THAT DRIVE THEIR DRIVEWAYS AND IT'S RUSSIAN ROULETTE TO BACK OUT OF YOUR DRIVEWAY. IT'S VERY DANGEROUS. MY DAD WAS HURT REALLY BAD COMING OUT OF MY SUBDIVISION CROSSING WEST BELFORT BY A YOUNG DRIVER WITH NO LIGHTS ON. 'CAUSE HE WAS DRIVING ABOUT 60 MILES AN HOUR AND A 30 MILE AN HOUR ZONE. SO, JUST SAYING THAT. BUT YOU MADE A STATEMENT THAT YOU'RE ABOUT A FEW WEEKS BEHIND OR ABOUT A WEEK OR TWO BEHIND. YEAH. UM, WE HAVEN'T SEEN HEAVY TRASH SINCE NOVEMBER. UM, ERIC HAS DRIVEN ON THE EAST SIDE, UM, AND I HAVE CALLED, WE HAVE LOTS OF SR NUMBERS. UM, WE HAD THE TRUCKS FROM FLORIDA THAT CAME IN. THEY DID COME THIS YEAR, BUT THEY ONLY CAME AND PICKED UP TRASH FOR PEOPLE WHO HAD SR NUMBERS. AND I KEPT SAYING, PLEASE DRIVE THE NEIGHBORHOOD, PLEASE DRIVE THIS NEIGHBORHOOD. AND THEY SAID, MA'AM, WE HAVE A MAP WE HAVE TO FOLLOW. SO, UM, SO THAT'S HAPPENED. UM, THE TRASH STILL OUT. OH, ALL OVER EAST AND WEST. MOSTLY THE WEST. WE HAVE A LOT OF HOMES THAT HAVE RENTERS. THEY DON'T READ THE NEWSLETTER. THEY'RE NOT ON TOWN SQUARE AND THEY DON'T REALLY CARE. UM, SO THAT'S KIND OF OUR PROBLEM. UM, I'M HOA BOARD PRESIDENT AND I DON'T CARE THAT THEY DON'T CARE. I'M GONNA SEND THE HOMEOWNER A LETTER. YES, MA'AM. YES MA'AM. UM, SO THE OTHER QUESTION, SO MY CONCERN IS, IS THAT WE'VE BEEN IGNORED. UM, WE HAVE ASKED CONTINUOUSLY, UM, FOR PEOPLE TO COME OUT. THERE'S LOTS OF HOUSES THAT THEY'VE JUST LEAVE THEIR STUFF. IF YOU COME IN AND YOU LOOK ON OUR GLIN CHART WEST FOR HOMES, THERE'S A LOT OF COMMERCIAL, A LOT OF COMMERCIAL, UM, WE ARE DOING OUR PART BY SENDING THE LETTERS AND SAYING, YOU CAN'T PUT THAT THERE. ALL OF THAT CONCRETE DID NOT COME FROM THAT HOUSE. ALL OF THOSE POOL CLEANING CONTAINERS THAT DIDN'T COME FROM YOUR HOUSE. SO WE'RE DOING OUR PART. YES, MA'AM. AND SO I JUST WANT YOU TO KNOW THAT GLEN SHAW'S, WE'RE DOING ALL THAT WE CAN DO, BUT WE NEED SOMEONE TO COME AND GET OUR TRASH. [00:30:02] UM, AND IT'S BEEN THERE. UM, THE OTHER THING THAT I HAVE A QUESTION ABOUT IS, UM, THE BLACK TRASH BAGS, IS THERE ANY WAY THAT SOMEBODY CAN COME THROUGH AND JUST PUT THOSE RED TAGS ON THOSE? I TELL 'EM ALL THE TIME, YOU CAN'T PUT BLACK, UM, TRASH BAGS ON YOUR CURB. THEY'RE FROM THEIR LEAVES. WE ARE A BEAUTIFUL NEIGHBORHOOD OF OAKS AND PINES AND ELMS AND ALL DIFFERENT KINDS OF TREES, AND THEY'RE LEAVING THEIR DEBRIS AND WE PICK IT UP BECAUSE THAT'S WHAT WE DO IN OUR NEIGHBORHOOD. BUT SOME PEOPLE WON'T TAKE IT TO THE DISPENSARY OVER HERE THAT WE'RE LESS THAN A MILE FROM. UM, AND THEY JUST PUT IT OUT THEIR LAWN. PEOPLE WON'T TAKE THEM. AND SO AGAIN, WE SEND LETTERS, THEY SIT THERE. SO IS IT POSSIBLE FOR THOSE THINGS, RED TAGS ON COMMERCIAL, LIKE SOMETHING, TELL US WHAT WE CAN DO? I MEAN, I, WE HAVE A SECURITY COMPANY. IF THEY CAN LEGALLY PUT RED TAGS ON THINGS, I I'LL GET 'EM TO DO IT. WE JUST, WE'RE READY TO CLEAN UP. WE'RE TIRED OF LOOKING AT THE TRASH. YES, MA'AM. AND I, I THINK I GAVE YOU MY CARD EARLIER. SEND ME AN EMAIL. I WOULD LOVE TO COME OUT AND DO A DRIVE WITH YOU TO LOOK AT YOUR AREA BECAUSE THAT'S REALLY, REALLY HURTFUL TO ME THAT YOU SAY YOU HAVEN'T RECEIVED SERVICE SINCE NOVEMBER. THAT'S THE FIRST TIME I'VE HEARD IT SINCE I'VE BEEN HERE. MINE, THE, THE TRUCKS COMING. YES. YEAH, THAT'S OUR CONTRACTORS. GREAT JOB. YES MA'AM. BUT I DO WANNA SAY, SORRY, , I WANNA ALSO SAY THANK YOU TO PUBLIC WORKS BECAUSE WE HAD AN ILLEGAL DUMPING SITUATION. WE'RE STILL DEALING WITH THAT HOME. THEY CLEANED OUT THEIR HOME AND PUT IT ON THE, UM, COMMUNITY PROPERTY. MARTHA WAS PART OF IT. THERE WERE OTHER COMMUNITY, UM, LEADERS THAT WERE PART OF THIS ILLEGAL DUMPING. YES MA'AM. UM, SO ALL OF THAT WAS DONE AND IT TOOK A VILLAGE TO GET THAT YES MA'AM. AREA, THE TWO AREAS IN ON LYRE WEST TO GET CLEANED UP. SO I PERSONALLY WANNA SAY THANK YOU TO THOSE OF YOU WHO ARE HERE TONIGHT. YES, MA'AM. WHO HELPED MAKE THAT CLEANUP HAPPEN. YES, MA'AM. YES MA'AM. THANK YOU. UH, LET'S SEE. I'M JEMAN VARRICK WITH SOUTHWOOD PLACE. YES, SIR. NEAR RIN AND WEST AIRPORT AND, UH, AND WEST BELFOR IN THAT AREA. WELL, FIRST OF ALL, I'D LIKE TO SAY THANKS FOR PICKING UP OUR TRASH. IT WAS, I GUESS CONTRACTORS CAME BY FINALLY, SO THAT'S GOOD. UH, BUT WE HAVE A QUESTION IN THAT WE HAVE LIKE A, A COMMUNITY AREA, LIKE IT'S CONDOMINIUMS AND THEY HAVE GREEN BELTS. SO WE HAVE ONLY MAYBE THREE AREAS THAT WE PUT THE TRASH, YOU KNOW WHAT I MEAN? 'CAUSE THEY HAVE THE, THEY DON'T REALLY FACE THE STREET. SO DO WE CALL DIFFERENT NUMBERS? DO WE CALL BASED ON THAT ADDRESS NEAR, YES SIR. ARE ARE YOU MEANING THE HEAVY TRASH OR THE CANS? UH, HEAVY TRASH. HEAVY TRASH. OKAY. SO IT'S A CERTAIN AREA AND WE HAVE TO COME OUT AND LOOK AT THE AREA IT, SO WHEREVER THEY'RE PLACING IT RIGHT NOW, WE HAVEN'T GOTTEN ANY COMPLAINTS ABOUT NOT BEING ABLE TO ACCESS TO PICK IT UP. BUT WE JUST NEED AN ACCESS POINT BECAUSE WE HAVE CERTAIN EQUIPMENT THAT HAS TO HAVE CERTAIN DIMENSIONS TO BE ABLE TO PICK IT UP. SO IF IT'S NOT, IF IT IS NOT A COMPLAINT, WHEREVER YOU'RE PUTTING IT RIGHT NOW, IT'S FINE. YES, SIR. AWESOME. THANK YOU. AN EXAMPLE OF THE, WHAT DOES KQ UH, SIZE OF A PICKUP TRUCK BED. YES SIR. HOW YOU DOING, SIR? OKAY. GOOD EVENING. GOOD EVENING EVERYONE. I WOULD LIKE TO, UM, MAKE A SUGGESTION ABOUT THE PROBLEM, UM, WHICH SHE MENTIONED ABOUT THE ENFORCEMENT. THE FIRST THING POPPED IN MY MIND IS CAN, OR IS THERE AN AGENCY THAT WOULD WRITE THE CITATION? OR CAN WE AS A, UM, PUBLIC OR THIS ONE ALREADY RIGHT OUT RIGHT. CITATIONS. YOU KNOW, WE, YOU KNOW, WON'T BE LAW ENFORCEMENT, BUT WE CAN WRITE OUT A TICKET, PUT IT ON THERE AND BE ABLE TO . I LIKE, I LIKE THE WAY YOU THINKING THOUGH. OKAY. I LIKE THE WAY YOU THINKING. I WILL TELL YOU THAT WE HAVE GONE TO, UM, PREVIOUS ADMINISTRATION AND, AND WE WANTED TO DO IT FROM THE DISTRICT, A OFFICE. AND BECAUSE, UH, YOU WOULD NOT BE A CERTIFIED INSPECTOR, UH, YOU WOULD NOT BE ABLE TO DO THAT. BUT I LIKE THE WAY YOU'RE THINKING. UM, BUT BECAUSE I DO KNOW THAT WE ARE HIRING MORE INSPECTORS AND WE SHOULD BE ABLE TO BEEF UP OUR ENFORCEMENT THROUGHOUT THE COMMUNITY. SO WE ARE, LOOK, NOW IF Y'ALL KNOW PEOPLE THAT WANNA BE INSPECTORS OR DRIVE FOR SOLID WASTE, UH, THEY'RE HIRING. SO MAKE SURE THEY GET ON THE CITY WEBSITE. UH, WE WE NEED MORE DRIVERS. WE [00:35:01] NEED MORE INSPECTORS. SO THANK YOU. THANK YOU FOR THINKING ABOUT A SOLUTION TO THE PROBLEM. OKAY. FOR THOSE FOLKS, THOSE PEOPLE YOU'RE HIRING BE, UM, ASSIGNED TO A SPECIFIC COMMUNITY BECAUSE WE'RE RECORDING THE PEOPLE YOU'RE BRINGING IN TO HIRE, TO INSPECT. ARE THEY GOING TO BE ASSIGNED TO A PARTICULAR COMMUNITY OR WILL THEY RANDOMLY? BECAUSE IT SEEMS TO ME IF THEY'RE ASSIGNED TO A PARTICULAR COMMUNITY, THEY'LL BE FAMILIAR WITH WHO'S A REPEATED OFFENDER. UM, ANYWAY, JUST CURIOUS. SO WHAT I NEED YOU TO DO IS BE MY FRIEND, I HAVE BEEN PUTTING IN A BUDGET AMENDMENT YEAR AFTER YEAR FOR OUR DISTRICT TO HAVE OUR OWN INSPECTORS AND IT HAS NOT BEEN ABLE TO GET TO WORK. SO I THINK THAT IF THESE PRESIDENTS WENT DOWN THE CITY HALL AND SAID, I WOULD LIKE FOR MY DISTRICT TO HAVE OUR OWN INSPECTOR BECAUSE IT WOULD BE SO MUCH MORE EFFICIENT, I WOULD SUPPORT THAT. I AGREE. I AGREE. BECAUSE ONE OF THE PROBLEMS THAT WE HAVE IS THAT PEOPLE NEVER PULL IN THEIR RECYCLE CANS. SO IF RECYCLE IS TOMORROW, THEY JUST LEAVE IT OUT THERE. LIKE BUFFALO SPEEDWAY IS JUST MINE FROM WEEK TO WEEK WITH RECYCLE CANS. AND IF WE HAD AN INSPECTOR OUT THERE, THEY COULD WRITE TICKETS GALORE. THEY COULD BRING IN A LOT OF MONEY FOR THE CITY TO HELP WITH THAT DEFICIT. YES, MA'AM. THANK YOU. ABSOLUTELY. MY NAME IS ELIZABETH BELL AND I'M FROM WINSOR VILLAGE CIVIC CLUB. UH, WE RIDE OUR NEIGHBORHOOD ONCE OR TWICE A MONTH AND WE HAVE THESE YELLOW PIECES OF PAPER OF DO'S AND DON'TS AND WE CIRCLE THE FIRST ONE FOR THE FIRST OFFENSE. WE, AND WE SEE IT AGAIN, WE CIRCLE FOR THE SECOND OFFENSE. THIRD ONE, IT'S A CITATION FROM THE CITY AND THEY USUALLY FOLLOW THAT. SO IF ANY OF THE CITY CLUBS WANT TO CREATE YOUR YELLOW PIECE OF PAPER AND PUT IT ON THEIR, CAN WE TELL 'EM WHAT DAY THEY PICK UP THEIR CAN AND IT WORKS. THANK YOU FOR THAT . I LIKE THE INGENUITY. ABSOLUTELY. ABSOLUTELY. WELL, DIRECTOR HASSAN, THANK YOU VERY MUCH. WHAT I HEARD YOU SAY IS CONTINUE TO PUT YOUR HEAVY TRASH OUT ON YOUR REGULAR SCHEDULE, UM, YOUR TREE WASTE ON YOUR REGULAR SCHEDULE. I'M GOING TO ASK OUR PRESIDENTS IF YOU KNOW THAT THERE IS A REPEAT OFFENDER IN YOUR NEIGHBORHOOD, SHOOT US AN EMAIL. UH, AND WE'LL START KEEPING A LIST BECAUSE I, WHEN I RIDE TO, UM, YOU KNOW, MY MOTHER'S HOUSE I SEE, I KNOW THE PEOPLE THAT DO, UH, CARPET. I CAN TELL WHO'S A PLUMBER IN THE NEIGHBORHOOD. I CAN TELL WHO IS, UM, DOING FENCE REPAIR IN THE NEIGHBORHOOD. THEY HAVE A LOT OF FENCE MATERIAL WITH NO NEW FENCE. UM, SO I, I THINK WE SHOULD, WE SHOULD HAVE A RUNNING LIST OF THE PEOPLE WE SUSPECT ARE TAKING ADVANTAGE OF OUR HEAVY TRASH, UH, IN THE CITY OF HOUSTON. AND THEN WE, WE CAN JUST KIND OF CIRCULATE THAT TO YOU. SO AS WE HAVE THESE INSPECTORS IN THE COMMUNITY, THEY CAN DOUBLE CHECK AND MAKE SURE OUR SUSPICIONS MAY BE CORRECT. YES, SIR. ONE LAST QUESTION. UH, AGAIN, WE DO WANT TO COMMEND, UH, SOLID WASTE FOR THE IMPROVEMENTS. YOU ARE CORRECT. THE THE BLACK CANS. GREEN CANS, IT'S, IT'S ON SCHEDULE. MY QUESTION IS, WHEN CAN WE ANTICIPATE, UH, SOME FURTHER INSTRUCTIONS ON THE HEAVY TRASH? WHEN ARE YOU ESTIMATING THAT YOU WILL HAVE A PROGRAM IN PLACE TO ADDRESS THAT ISSUE? THANK YOU. SO THE MAIN GOAL IS BEFORE WE SWITCH UP ANY PROGRAM AND HAVE TO DO AN EDUCATION PIECE, I NEED ABOUT AT LEAST THREE TO FIVE MORE MONTHS WITH THE CURRENT PROGRAM THAT WE'RE ON BECAUSE IT'S NOW I'M FINDING WAYS TO IMPROVE IT. AND I THINK, I THINK THAT WE CAN MAKE IT MUCH MORE EFFICIENT WITH THE RIGHT SYSTEM THAT WE HAVE AND IMPLEMENTED. UH, TODAY. JUST BE PATIENT WITH US. DIRECTOR HASSANA HAVE A QUESTION. CAN DISTRICT K BE THE PILOT DISTRICT FOR YOUR ROLLOUT? SHE'S PUT ME ON THE SPOT AND SHE'S . WE'RE GONNA DO [00:40:01] EVERYTHING WE CAN TO HIGHLIGHT DISTRICT K, MS. DIDI, SHE BE ABLE TO ATTEST THAT IT IS BEEN WORKING BECAUSE YOU'VE SEEN A LOT OF OUR TRUCKS IN DISTRICT K OVER THE LAST TWO AND A HALF MONTHS. WHEN SHE GIVES ME A NEIGHBORHOOD, WE COME AND CLEAN IT UP. SO WE'RE GONNA DO EVERYTHING WE CAN TO ADHERE THE DISTRICT K REQUEST. GO AHEAD MA'AM. MY CONCERN IS NOT, IT, IT'S KIND OF OUTSIDE OF THE RESIDENTIAL AREA BECAUSE YOU GUYS ARE PRETTY GOOD. WE APPRECIATED. YES MA'AM. THANK YOU. TAKING CARE OF THE NEIGHBORHOOD. BUT WHAT ABOUT THE ENTRANCES AND THE EXITS TO THE NEIGHBORHOOD? BECAUSE OUR PROBLEM IS, AND IT'S AT THAT COURT ROAD IN SOUTH POST OAK, THE DUMPING THERE. NOW WE HAVE A SOFA, WE HAVE A LOVESEAT, WE HAVE A, A MATTRESS, A BOX SPRING AND SOME FENCING. YOU GUYS JUST CLEARED IT UP AND THAT FAST IS IS THERE AGAIN ALREADY. SO YOU GUYS KEEP DOING THE SAME THING EXPECTING A DIFFERENT OUTCOME. SO CITATIONS AND STEP UP, THE, I MEAN IF IT'S JACK IN THE BOX, THEN LET US KNOW AND WE'LL GO AFTER JACK IN THE BOX. SO I WILL TELL YOU THAT, UM, Y'ALL GIVE IT UP FOR ERIC BECAUSE HE IS MANAGING OUR HIGH TEAM AND THEY ARE PICKING UP SO MUCH TRASH. THEY WORKED WITH FRONTIER, UM, LAST WEEK. AND HOW MANY TONS OF, UH, ILLEGAL, 60 TONS OF ILLEGAL DUMPING THEY PICKED UP LAST WEEK THEY CLEANED UP HOLMES ROAD AND THEN THIS WEEK WE FOUND A DEAD HORSE ON HOLMES ROAD, A COUPLE OF BOATS AND ALL KIND OF STUFF. SO IT IS AN ONGOING ISSUE AND WE UNDERSTAND THAT. SO WE DO NEED ENFORCEMENT. I WILL TELL YOU, WE ARE SETTING UP A MEETING IN FORT BEND BECAUSE OF WHAT'S HAPPENING AT THE JACK IN THE BOX. WE CLEAN THAT ILLEGAL DUMPING UP AT THAT JACK IN THE BOX AND THEN THEY BRING IT BACK. BUT WE ARE ACTUALLY TRYING TO PULL THE NEIGHBORS TOGETHER TO BOYCOTT THE JACK IN THE BOX UNTIL THEY CLEAN UP THEIR OWN PROPERTY. BECAUSE WE DON'T WANT BUSINESSES IN OUR COMMUNITY THAT DON'T WANT TO KEEP THEIR SPACE CLEAN. SO, UH, I'D LOVE TO MAKE SURE YOU, YOU GIRL FEEL FREE. , I ASKED FOR THE CONTACT INFORMATION. YES, YES. WE'LL, WE'LL GET YOU THE CONTACT INFORMATION. SOMEBODY GOOGLE IT RIGHT NOW. UM, THE CONTACT INFORMATION TO JACK IN THE BOX, BECAUSE WE WANT THE BUSINESSES TO BE GOOD NEIGHBORS. WE WANT THEM TO BE GOOD PARTNERS. AND I KNOW THEY'RE FRUSTRATED TOO, BUT WE HAVE GONE AND PICKED IT UP TIME AND TIME AGAIN AND THEY EITHER NEED TO PUT A FENCE UP THERE WHEN IT'S CLOSED OR THEY NEED TO DO SOMETHING, UM, TO PREVENT FOLKS FROM DUMPING THERE. AND PART OF THE PROBLEM IS THERE USED TO BE A DONATION BOX THERE AND THEN PEOPLE WOULD BRING STUFF AND SUPPOSEDLY TO PUT IN THE DONATION BOX. BUT WE GOT THE DONATION BOX REMOVED AND NOW PEOPLE I GUESS STILL THINK THAT THAT'S, THAT'S A SPACE FOR THEM TO DUMP DEBRIS. 18 WHEEL THERE GAS TRUCK PARKED THERE AND THERE WAS A H PV TRUCK BEHIND THE GAS TRUCK. I DUNNO WHAT HAPPENED. I COULDN'T GET THAT LONG. I WAS, WELL, WE'LL, WE'LL DE WE'LL DEFINITELY MAKE SURE WE GET TOGETHER TO TALK ABOUT WHAT WE'RE GONNA DO WITH THE JACK IN THE BOX FOR SURE. HEY, MISS MELVA. HEY, UM, ALL OF THAT TRASH THAT, THAT YOU SAID THE HOT TEAM'S BEEN PICKING UP, I'M SURE IT WAS ALL THE HOLMES ROAD. I KNOW IT WAS A LITTLE BIT LATE JUST IN CASE NOBODY SAID THIS. I'M IN HOPES THAT YOU WILL, UM, LET HOLMES ROAD BE A REGULAR AND HAVE SOMEBODY OUT THERE TO PICK IT UP UNTIL WE CAN FIND A WAY TO GET SOME LIGHTING OUT THERE. UM, WE NEED, I MEAN, YOU KNOW, WE DEAD HORSES AND BOATS AND TRASH. YES MA'AM. YES. TOO MANY BOATS. SO I MEAN, I'M JUST IN HOPES THAT YOU, YOU YOUR, UM, THIS HOLLOW WASTE WOULD ASSIST US BECAUSE WE ARE HELPING TOO, BUT UM, WE NEED HELP WITH HOLMES ROAD. ABSOLUTELY. UM, WE HAVE A COUPLE OF BUSINESSES ON HOLMES ROAD THAT ARE PUTTING UP CAMERAS. WE GOTTA WORK ON GETTING THE TREES CUT BECAUSE THEY PUT SOME CAMERAS UP. BUT THE ONLY THING WE SAW WITH LEAVES, UH, SO WE GOTTA WE GOTTA GET THE TREES CUT. UH, AND THOSE BUSINESSES WANNA SEE HOLMES ROAD CLEAN TOO. WHERE, WHERE ARE THE TREES? 'CAUSE I CAN GET TREES CUT . HEY, I CAN GET TREES. CUT. GET WITH ERIC, GET WITH ERIC. GET WITH, SEE THAT'S WHY I LIKE TO BRING ALL THE PRESIDENTS TOGETHER BECAUSE THIS IS HOW WE GET STUFF UP. I AIN'T NO PRESIDENT, BUT I CAN GET CUT SOLUTIONS. WE HAVE SOLUTIONS. WE HAVE SOLUTIONS. ALL RIGHT, UH, DIRECTOR FOR IN THE ESSENCE OF TIME WE'RE GONNA, WE'RE GONNA SAY THANK YOU VERY MUCH AND WE APPRECIATE YOU BEING HERE TODAY. OUR NEXT PRESENTATION IS ACTUALLY GOING TO BE ON PROHIBITED YARD PARKING. I KNOW THAT MANY OF OUR NEIGHBORHOODS HAVE WORKED DILIGENTLY TO MAKE SURE [00:45:01] THAT YOU ARE A PYP NEIGHBORHOOD. THERE HAVE BEEN SOME CHANGES IN THE WAY WE ARE OPERATING PYP. AND SO I AM GOING TO ASK, UH, H-P-W-H-P-C-A-R-A WHO IS HANDLING THE PYP PRESENTATION. IT IS YOUR TURN. NEXT. COME ON DOWN, COME ON DOWN. GOOD EVENING. UH, I AM OVER THE BCE INVESTIGATIONS AND CCE AND MY TEAM DOES ALL THE INVESTIGATIONS. AND I ALSO HAVE THE PROHIBITED YARD PARKING, UH, PORTION OF THAT. AND I'M ACTUALLY NOT GONNA TALK ON THE, ON THAT SCENARIO, I'M GONNA ALLOW MY SUPERVISOR TO COME UP HERE SO HE CAN GIVE THE PRESENTATION FOR YOU GUYS. THAT WAY HE CAN GET THE, AND THAT'S GONNA BE MR. BRIAN RICE. GOOD EVENING. MY NAME'S BRIAN RICE. I'M WITH THE, UH, HOUSTON PERMITTING CENTER OR HOUSTON PUBLIC WORKS, HOUSTON PERMITTING CENTER, COMMUNITY CODE ENFORCEMENT SECTION. AND THE WAY DAVID ALMER, WHO JUST STEPPED DOWN SAID THAT HE'S ACTUALLY MY SUPERVISOR. HE MET ONE OF HIS SUPERVISORS. THAT'S WHAT HE MEANT. SO I'M HERE TO SPEAK TONIGHT ON PROHIBITED YARD PARKING. THIS IS A RESPONSIBILITY THAT WE'VE JUST TAKEN ON HERE AT, UH, H-P-W-H-P-C. UH, WE FORMALLY DID NOT DO THIS UNDER THE PREVIOUS ITERATION OF WHAT WE ARE NOW, WHICH WAS THE DEPARTMENT OF NEIGHBORHOODS INSPECTIONS AND PUBLIC SERVICE, WHICH MANY OF YOU ARE PROBABLY FAMILIAR WITH. THERE IS NO LONGER INSPECTIONS AND PUBLIC SERVICES NOW, COMMUNITY CODE ENFORCEMENT UNDER HPW, UH, HPC SERVICE LINE. SO I'D LIKE TO START OUT WITH, UH, IF YOU COULD CHANGE TO THE NEXT SLIDE FOR ME PLEASE. I'D LIKE TO START OUT JUST GOING THROUGH THIS PRESENTATION. I'M GONNA ANSWER SOME QUESTIONS IF YOU HAVE 'EM, TO TRY TO GIVE YOU A LITTLE BIT MORE DETAIL THAN MAYBE THE PRESENTATION DOES GIVE, BUT TO KIND OF EXPLAIN, YOU CAN FLIP IT OVER TO THE NEXT ONE IF YOU COULD. THE SLIDE. OKAY. SO PROHIBITED YARD PARK. IT FALLS UP UNDER CHAPTER 28 OF THE HOUSTON, UH, CODE OF MUNICIPAL ORDINANCES. IT'S ACTUALLY SOMETHING THAT'S BEEN IN EFFECT FOR SEVERAL YEARS, MANY YEARS IN FACT. BUT IT WAS, UH, PRIMARILY ENFORCED BY THE POLICE DEPARTMENT, UM, SPORADICALLY DONE BY THE POLICE DEPARTMENT. ALSO, PART OF THAT IS UNDER, UH, OR FELL UNDER, UH, WHAT WAS THEN CALLED NEIGHBORHOOD PROTECTION, WHICH HASN'T REALLY EXISTED FOR SOME TIME. BUT ALSO THE PARKING OFFICIAL OR PARKING MANAGEMENT OR PARKING HOUSTON CALMLY KNOWN FOR MOST OF YOU. IT'S AGAIN, UNDER OUR BANNER NOW UNDER HPC, THE ORDINANCE BASICALLY SPECIFIES, IF YOU CAN CHANGE TO THE NEXT SLIDE FOR ME, I'M GONNA KIND OF ROLL THROUGH THESE SLIDES 'CAUSE I, I FIND IT MORE EASIER FOR ME JUST TO EXPLAIN TO YOU WHAT THIS IS ALL ABOUT. SO THE OFFENSE IS, UH, IF YOU PARK A VEHICLE ON AN UNAPPROVED SURFACE IN FRONT OF OR ON THE SIDE OF A SINGLE FAMILY RESIDENTIAL PROPERTY, OKAY, THAT IS THE OFFENSE. THE PRIMARY FOCUS OF THIS ORDINANCE IS ONE AESTHETICS. OF COURSE, WE DON'T WANNA SEE A BUNCH OF CARS PARKED ON PEOPLE'S LAWNS AND GRASS, BUT THE MAIN FOCUS OF IT IS TO PROTECT THE INFRASTRUCTURE BELOW THE GROUND. AS MOST OF YOU KNOW, WE HAVE, UH, THERE'S SOME OLD INFRASTRUCTURE HERE. A LOT OF THE HOMES AND, AND, UH, PROPERTIES HAVE, UH, YOU KNOW, POWER LINES AS WELL AS, WELL NOT SO MUCH POWER LINES, BUT GAS LINES, WATER LINES THAT RUN BENEATH THE SURFACE OF THE GROUND. AND THEY'RE NOT VERY DEEP. AND IF YOU PUT A HEAVY WEIGHTED VEHICLE ON THESE PROPERTIES, IT HAS THE POTENTIAL TO SINK INTO THE GROUND AND DAMAGE THAT INFRASTRUCTURE AND THEN CAUSE MAJOR PROBLEMS. GAS LINES IN PARTICULAR, UH, YOU CAN REALIZE OR COME TO UNDERSTAND IF YOU HAVE NEVER SEEN A GAS EXPLOSION, THEY'RE QUITE DEVASTATING. AND WE DON'T WANT OPEN GAS LEAKS. SO THE OFFENSE ITSELF IS BASICALLY BASICALLY PARKING THOSE VEHICLES ON THOSE PROPERTIES. THE PENALTY IS A CITATION. OKAY? THAT'S HOW WE REMEDY THIS AS BEST WE CAN. WE WRITE TICKETS FOR THESE TYPE OF VIOLATIONS. YOU CAN GO INTO THE NEXT SLIDE FOR ME PLEASE. ALL RIGHT. SO THERE'S SOME ROUGH NUMBERS UP HERE. I CAN'T QUOTE 'EM OFF THE TOP OF MY HEAD SO I'M NOT GONNA PRETEND. BUT, UH, BASICALLY THIS IS NOT FOR THE ENTIRE CITY. THEY'RE VERY SPECIFIC QUALIFICATIONS THAT THESE PARTICULAR ORDINANCES ARE ENFORCED AND THEY HAVE TO BE, BASICALLY THE PROCESS IS YOU WOULD SUBMIT AN APPLICATION, A, A COMMUNITY ORGANIZATION LIKE A HOMEOWNER'S ASSOCIATION OR CIVIC ASSOCIATION WOULD SUBMIT AN APPLICATION TO, UH, PLANNING AND DEVELOPMENT HERE IN THE CITY OF HOUSTON. THAT APPLICATION WOULD BE REVIEWED. THERE'S A, A, YOU KNOW, A LENGTHY CRITERIA FOR THAT. FOR THOSE OF YOU WHO ARE INTERESTED IN MORE INFORMATION ON THAT, YOU CAN GO TO THE HOUSTON [00:50:01] PLANNING AND DEVELOPMENT WEBSITE, JUST PUT PROHIBITIVE YARD PARKING IN AND IT'LL SHOW YOU WHAT THAT IS. BUT THERE ARE SEVERAL COMMUNITIES THAT PARTICIPATE IN THIS. BASICALLY 200 AND UH, 21 HAVE BEEN APPROVED TO DATE AND THAT'S BASICALLY RUNNING NUMBERS FROM APRIL OF 2009 UP UNTIL NOVEMBER OF 2025. UH, AS OF 2024 AND UH, 2025, APPARENTLY THERE'S NO INFORMATION BASICALLY ON THE, WHAT APPLICATIONS HAVE BEEN APPROVED. UH, COULD YOU HIT THE NEXT SLIDE FOR ME? UH, YOU CAN GO ONE MORE FOR ME. ALRIGHT. SO THE PRIMARY WAY HOW TO REPORT THESE THINGS WOULD BE THROUGH 3 1 1. THE CAVEAT TO THIS IS YOU HAVE TO CALL, THIS IS NOT ONE OF THOSE ONES WHERE YOU CAN PUT IN AN APPLICATION, OR I'M SORRY, PUT IN A SERVICE REQUEST VIA THE PORTAL OR YOU CAN PUT IT IN YOUR CELL PHONE, AN APP OR ANYTHING LIKE THAT. YOU HAVE TO CALL AND ACTUALLY SPEAK WITH AN OPERATOR ON 3 1 1. ONE OF THE MAIN REASONS THAT IS IT HAS TO BE VETTED. THEY HAVE TO ENSURE THAT THE AREA THAT YOU'RE CALLING IN IS PART OF THE AREA WHERE THIS ENFORCEMENT ACTUALLY TAKES PLACE. BECAUSE AGAIN, THIS IS NOT CITYWIDE. THIS IS VERY SPECIFIC TO NEIGHBORHOODS WHO HAVE APPLIED AND WHO HAVE HAD APPLICATIONS APPROVED FOR THIS AREA TO BE CONSIDERED UNDER PRI YARD PARKING, OF COURSE WITH THE VOTE OF THE COUNCIL AS PART OF IT. I'M SORRY MA'AM, YOU HAD A QUESTION? I HAVE QUESTION BECAUSE YOU'RE REFERENCING ASSOCIATION. IF THE COMMUNITY DOES NOT HAVE AN HOA OR A CIVIC ASSOCIATION, CAN YOU PARTICIPATE IN THIS? IT CAN TO BE DONE, BUT YOU HAVE TO HAVE A CERTAIN AMOUNT OF PEOPLE. I BELIEVE IT'S 80% OF THE COMMUNITY THAT'S GONNA BE ENFORCED, THAT PARTICIPATES IN IT. SO IT'S A, IT'S A CONCERTED EFFORT. IT HAS TO BE THE COMMUNITY AS A WHOLE HAS TO APPLY FOR THIS. YEAH. OH, THERE YOU GO. COME ON UP WITH THIS ONE. I'M ROSE FARMER AND I PRESIDENT OF THE MEED MANOR AND THE POLICE DEPARTMENT SAYS THEY ARE NOT GOING TO, UH, COME OUT WHEN WE CALL THEM THREE ONE ONE CAN, WE CAN PUT THIS IN WITH 3 1 1 BUT THEY WON'T BE COMING OUT. THEY ARE NOT PART OF THAT THEY KNOW PROGRAM. THEY SAY IN NO, WE ENFORCE IT. SO THE POLICE DEPARTMENT NO LONGER ENFORCES IT. WE DO. AND IF YOU SUBMIT A 3 1 1 SERVICE REQUEST THAT ACTUALLY COMES IN AND GETS ROUTED TO COMMUNITY CODE ENFORCEMENT AND ONE OF MY TEAM MEMBERS WILL COME OUT AND ADDRESS IT. OH, SO IT COMES THROUGH CODE ENFORCEMENT? YES. OKAY. WELL WE'VE BEEN DOING IT THROUGH THE POLICE DEPARTMENT BEFORE. DO DRT WHAT WE CALL IT THEN. SO THEY'RE NOT DOING IT ANYMORE. RIGHT. SO THEY ACTUALLY REVAMPED THE WHOLE SYSTEM. SO DRT IS NO LONGER RESPONSIBLE FOR IT. OKAY. SO THEY ACTUALLY PUT IN A WHOLE ROUTING SYSTEM THROUGH 3 1 1 SO THAT IT WOULD COME TO COMMUNITY CODE ENFORCEMENT AND WE ADDRESS 'EM AS INDIVIDUAL, UH, SERVICE REQUESTS AS THEY COME IN. THANK YOU. ARE YOU FROM UH, PEN LINING AND DEVELOPMENT? YES. I'M, COME ON UP, SAY SOMETHING FOR THESE FOLKS. , GOOD AFTERNOON. I'M TANYA SAWYER WITH THE PLANNING DEPARTMENT AND I'M THE PROJECT MANAGER FOR THE PROHIBITED YARD PARKING. AND TO ANSWER YOUR QUESTION, MA'AM, YOU SAID THAT YOU DON'T HAVE A HOA OR A CIVIC CLUB, YOU CAN APPLY AS AN INDIVIDUAL PROPERTY OWNER. THAT MEANS THAT YOU WILL HAVE TO GO AND GET PETITIONS OF SIGNATURES AT 60% OF THE BOUNDARY AREA THAT YOU WANT TO PROTECT. AND DO KNOW THAT WE DO REFERENCE HCA TO VERIFY PROPERTY OWNERSHIP. SO YOU CAN APPLY AS IN AS THE PROPERTY OWNER. THANK YOU FOR THAT. SO IT'S 60% AND A PROPERTY OWNER CAN APPLY INDIVIDUALLY, BUT YOU HAVE TO GET PETITIONS TO GET YES. YOU HAVE TO GET PETITIONS AND THEY HAVE THE TOTAL 60% OF YOUR BOUNDARY THAT YOU WANT TO PROTECT. THANK YOU. RIGHT. UM, , WE HAVE DONE THAT PROCESS AND I WANT TO KNOW, HAS THE PROCESS CHANGED? BECAUSE THAT IS A LOT OF WORK TO GET THAT PYP SET UP. YEAH. AND SO, AND, AND NOW THAT YOU TOOK OVER, HOW DO WE MAKE FOR SURE THAT OUR CIVIC CLUBS HOAS ARE STILL A PART OF IT? OR, OR WHAT DO WE HAVE TO DO TO PROVE IT? BECAUSE WE DID THE WORK. YEAH, SO PLANNING AND DEVELOPMENT IS THE ONES WHO ARE ACTUALLY, WHO ACTUALLY PUSHED IT THROUGH TO GET IT TO THE CITY COUNCIL TO BE VOTED ON FOR THE AREA. IF YOU HAVE A QUESTION ABOUT IT, YOU CAN VERIFY IT ON THE MAP ITSELF. YOU KNOW, YOU CAN GO TO THE PRIVATE YARD PARKING MAP ON THE PLANNING AND DEVELOPMENT SITE AND THEY'LL SHOW YOUR NEIGHBORHOOD. WELL I WANNA MAKE FOR SURE YOU KNOW, THAT OUR NEIGHBORHOOD IS SEE AND, AND THE PIP SO THE WAY IT WORKS IS WE DO THE ENFORCEMENT ASPECT OF IT. OKAY. IF IT COMES THROUGH TO US, IT'S IN THERE BECAUSE [00:55:01] 3 1 1 HAS TO VERIFY THAT YOUR NEIGHBORHOOD IS PART OF IT. OKAY. BEFORE THEY EVEN ROUTE IT. ONCE THEY ROUTE IT TO US, IT'S PART OF IT. IT'S PART OF IT. AND WE GO OUT AND WE DO THE ENFORCEMENT. SO IT SHOULDN'T EVEN ARRIVE AT US UNLESS IT IS PART OF THE PROGRAM. SO YEAH, YOU STILL ON THE MAP? IF YOU ON THE LIST, YOU STILL ON THE LIST? YEAH, THAT'S WHAT HE SAID. YEAH. ONCE THEY'RE APPROVED IT'S, IT'S, I'M OKAY, SO ARE YOU ENCOURAGING US TO MAKE FOR SURE WHEN WE DO SEE THIS, UM, ILLEGAL? I MEAN OUR PYP BEING VIOLATED THAT UH, WE CALL 3 1 1 BECAUSE YOU'RE GOING TO BE INUNDATED. 'CAUSE I KNOW MY COMMUNITY, WE GONNA MAKE FOR SURE THAT WE CALL, UM, 3 1 1 BECAUSE WE GOT SOME CHRONIC VIOLATORS BECAUSE THERE HASN'T BEEN ANYBODY, UH, WORKING OUR PYP. THANK YOU SIR. YOU'RE WELCOME. SO THANK YOU. AND I'LL SAY THIS AND, AND LIKE I SAID, I, I DON'T THINK IT'S MUCH MORE THIS PRESENTATION ANYWAY, WE'RE GONNA ROLL THROUGH THIS LAST LITTLE BIT. BUT I'LL SAY THIS AGAIN. I'M RESPONSIBLE FOR DIRECTLY SUPERVISING THE TEAM WHO ACTUALLY DOES THIS. AND UM, I'M A CODE ENFORCEMENT OFFICER HERE IN THE CITY CODE ENFORCEMENT OFFICER WITH THE STATE OF TEXAS. BUT I'VE BEEN DOING CODE ENFORCEMENT HERE SINCE 2018 IN THE CITY OF HOUSTON. UM, WE AIN'T SCARED. I MEAN IF YOU GIVE IT TO US, WE'RE GONNA GO OUT THERE. I WOULD ASK THAT YOU BE PATIENT WITH US BECAUSE THERE ARE NOT THOUSANDS OF US RUNNING AROUND HERE, DESPITE WHAT PEOPLE'S PERCEPTION IS. WE ARE LIMITED IN THE FORCE, BUT WE ARE LIKE SOLID WASTE HIRING AND BEEFING UP OUR NUMBERS AS WELL. BUT IF YOU REPORT IT, SOMEONE'S COMING TO DEAL WITH IT. SO, UM, IF YOU, IF YOU COULD, IF YOU THINK YOU CAN INUNDATE US, INUNDATE US. WHAT I SUGGEST YOU DO IS REPORT IT AS ANY VIOLATION. NOT JUST PROHIBIT TO YARD PARKING, BUT ANYTHING YOU HAVE, REPORT IT. BECAUSE WHAT THEY SAY, THE SQUEAKY WHEEL GETS THE OIL. IF YOU DON'T GET ANY SQUEAK, YOU AIN'T GETTING THE OIL. ALRIGHT. SO REPORT IT. WE'LL COME OUT, WE'LL ADDRESS IT APPROPRIATELY. YOUR QUESTION STATEMENT KIND. YEAH. BE KIND TO ME 'CAUSE I'M A KIND GUY. IS THAT A CALVARY ON YOUR YEAH, CAL. ALRIGHT. ALL RIGHT. OLD MILITARY. I KNOW, YOU KNOW I WAS AN ARMY. I KNOW ABOUT CAV RAW. ALL RIGHT. COMMUNICATION BECAUSE WE'VE BEEN TOLD SO MANY DIFFERENT THINGS WITH THIS. PYP, HEATHER CREST POST OAK VILLAGE IS A LONGSTANDING PYP RECIPIENT. OKAY? FIRST WAS POLICE, LIKE YOU SAID IT WAS DEPARTMENT OF THE NEIGHBORHOOD, THEN IT WAS PUBLIC WORKS, THEN IT WENT BACK TO THE DEPARTMENT OF NEIGHBORHOOD. SO NOW IT'S YOU GUYS. IF THERE A LIST, JUST, JUST TO CLARIFY ONE THING. THE DEPARTMENT OF THE NEIGHBORHOODS NEVER DID PYP WHEN THE DEPARTMENT OF THE NEIGHBORHOODS WAS CREATED IN 2011. THEY NEVER DID PYP. WELL THAT'S WHAT WE WERE TOLD. NEIGHBORHOOD PROTECTION PREVIOUSLY. OKAY, WELL YEAH, THAT WAS PRIOR TO TWO 11 E. EITHER ONE THAT IS IS STILL THE SAME, ALL IN THE SAME BOAT. WE ARE IN IT. AND I'M TRYING TO FIGURE OUT IF I'M CALLING FROM HEATHER CREST. SO YOU WERE TELLING ME EVERY TIME SOMEONE HAS TO LOOK AT THE DOCUMENTS TO SEE THAT HILLCREST IS A PART OF THE PYP VIOLATION NOTICE. WHAT DO YOU MEAN? SOMEONE HAS TO LOOK AT IT AND CLARIFY THAT FOR ME, IF I CALL 3 1 1 MM-HMM . SO SOMEONE FROM 3 1 1 BECAUSE I USED THE APP AND I DIDN'T KNOW THAT. I THOUGHT ME USING THE APP, TAKING PICTURES, GETTING A LICENSE PLATE. 'CAUSE IT GIVES YOU EVERYTHING THAT NEEDS TO BE. YEAH. SO YOU HAVE THAT DOCUMENTATION. SO YOU CAN'T USE THE APP. WELL I'M FINDING THAT OUT NOW. YEAH. SO NOW I'M HAVING TO CALL IN. I DON'T HAVE A PROBLEM WITH IT. MM-HMM BUT SOMETIME YOU GOT PEOPLE THAT'S IN 3 1 1 THAT ARE NOT EDUCATED ON THIS AND WE HAVE TO GO THROUGH THIS WHOLE SCENARIO AND IT FRUSTRATES SOME OF OUR, MY SENIORS IN THAT AREA. SO THAT'S THE FIRST PROBLEM I GET. I CAN UNDERSTAND THAT. AND THE FACT THAT THIS IS A NEW PROCESS BECAUSE IT IS TRULY NEW. THIS IS SOMETHING THAT AGAIN, UH, HOUSTON PUBLIC WORKS IS JUST TAKING ON UNDER HOUSTON PERMITTING CENTER. BUT AS THIS THING BEGINS TO FLOW AND THESE SERVICE REQUESTS CONTINUE TO COME IN, THEY'LL BE ADDRESSED ACCORDINGLY THROUGH 3 1 1 BECAUSE JUST LIKE WE HAVE TO TRAIN OUR FOLKS TO GET THEM UP TO SPEED ON HOW THIS WORKS, BECAUSE THERE WAS NOTHING IN PLACE. SO DOES 3 1 1. SO AS THEY BECOME MORE FAMILIAR WITH THEM, I ENCOURAGE YOU TO CONTINUE TO REPORT 'EM. I CAN ASSURE YOU THAT, UM, IF YOU WERE REPORTING TO THE DEPARTMENT OF THE NEIGHBORHOODS, NOTHING WAS GETTING DONE 'CAUSE THEY HAD NO RESPONSIBILITY FOR IT. UM, POLICE DEPARTMENT, ANOTHER STORY. DRT, ANOTHER STORY. I I APPRECIATE DRT, WE WORK WITH 'EM A LOT, BUT AS FAR AS WHAT'S HAPPENING NOW, WHEN YOU MAKE THAT CALL TO THREE ONE ONE, THE ONLY VERIFICATION THEY HAVE TO DO IS LOOK AT THE MAP THAT THEY HAVE ACCESS TO AND VERIFY. YEP. YOUR NEIGHBORHOOD IS IN THERE AND ROUTE THAT THROUGH. THAT'LL COME THROUGH 3 1 1. IT'LL GET ROUTED TO AGAIN TO CCE. AND WE GET A, WE HAVE A QUEUE WHERE WE BASICALLY ASSIGN THESE THINGS OUT TO INDIVIDUAL INSPECTORS AND THEY GO OUT THERE AND THEY [01:00:01] SEE WHAT THEY HAVE. IF THEY HAVE SOMETHING THERE. THERE'S A PROCESS IN PLACE. AND I'LL JUST TOUCH ON A BIT IF I DO FINISH THIS PART OF IT. BUT THEY, WE HAVE A PROCESS TO MAKE A NOTIFICATION TO THE FOLKS THAT HAVE THE, THAT HAVE THE VIOLATION. UH, WE CIRCLE BACK. IF THEY DON'T TAKE CARE OF IT, WE ISSUE A CITATION. NOW, IF YOU DON'T SEE AN IMMEDIATE CHANGE IN THEIR BEHAVIOR, MAYBE THEY LIKE CITATIONS, KEEP REPORTING IT. WE'LL KEEP COMING AND WE'LL KEEP WRITING CITATIONS BECAUSE THE WAY THESE WAY THIS ORDINANCE IS WRITTEN, EACH INDIVIDUAL DAY IS A SEPARATE VIOLATION. IT COULD BE A SEPARATE CITATION IF NECESSARY. NOW, WHAT HAPPENS WITH CITATIONS BEYOND US, I HAVE NO CONTROL OF, WE PROBABLY NEED TO GET SOME MUNICIPAL COURT PEOPLE UP IN HERE AND TALK ABOUT THAT. BUT IN ANY EVENT, WE ARE WRITING TICKETS. THAT'S OUR ENFORCEMENT MECHANISM THAT'S IN PLACE BY THE ORDINANCE AS IT'S WRITTEN RIGHT NOW. SO REPORT THEM. REPORT THEM. YOU SEND THEM THROUGH, THEY'LL GET ADDRESSED BY AN INSPECTOR GOING DIRECTLY TO THE PROPERTY AND WE HAVE TO GO TO THE PROPERTY. WE CAN'T TAKE PHOTOS AND JUST SAY, OKAY, THERE'S NOTHING THERE. 'CAUSE WE'VE HAD PEOPLE WANT TO SEND VIDEO, EXCUSE ME, SEND VIDEOS IN AND PHOTOS, NO, WE NEED YOU TO GO AHEAD AND REPORT IT TO 3 1 1. AND SOMEONE'S GOING TO PHYSICALLY GO TO THAT PROPERTY AND THEY'RE GONNA CHECK AND SEE IF IT'S IN VIOLATION. AND IF IT FITS THE CRITERIA, THEY'RE GONNA TAKE PHOTOGRAPHS AND THEN THEY'RE GONNA RETURN BACK THE PROCESS AS IT STANDS RIGHT NOW, WE GIVE THE PEOPLE 48 HOURS TO CORRECT THE VIOLATION. AND IF THEY DON'T CORRECT IT IN 48 HOURS, THEY GET A CITATION. AND IF WE GET ANOTHER SERVICE REQUEST FOR THAT VERY SAME PROPERTY, WE'LL START IT AGAIN. GIVE 'EM 48 HOURS. WE TRY TO MAKE CONTACT WITH THE FOLKS, WE TRY TO EDUCATE THEM. WE HAVE BROCHURES NOW THAT WE GIVE OUT TO THESE FOLKS THAT LET THEM KNOW WHAT THE PROBLEM IS. 'CAUSE THE TRUTH BE TOLD, MOST OF THE SITUATIONS THAT I'VE SEEN WHEN I DO GO INTO THE FIELD TO SUPPORT MY TEAM IS PEOPLE DON'T EVEN KNOW THIS IS A THING BECAUSE IT HASN'T BEEN ENFORCED. I MIGHT CAN AGREE WITH THAT. TO A POINT BEING, BEING A CIVIC CLUB PRESIDENT, WE NOTIFY THEM. WE PUT ANY INFORMATION THAT'S ON THE CITY, WE TRY TO STAY UPDATED WITH THAT INFORMATION. SO WE'VE BEEN HAVING A PYP SINCE THE, PRETTY MUCH THE EXISTENCE OF THIS ORDINANCE. AND SO WE'VE BEEN TOLD A LOT OF DIFFERENT THINGS. SO I'M GONNA TRY YOUR WAY THIS TIME. PUT MY MOUTH TO YOUR EARS. YEAH, I WANT, I WANT YOUR NUMBER BECAUSE WHAT I'M GONNA DO IS CALL YOU AND GIVE YOU A LIST. I'M HERE FOR, GET A LIST OF RIPPLE BROOK FROM THE 5,200 BLOCK ALL THE WAY TO THE 5,300 BLOCK. ALL I, I CAN TELL YOU YOU DO. YEAH. IS LIKE I SAID, REPORT IT. GET INTO 3 1 1, I'M GONNA CALL. 'CAUSE AS THEY COME IN, WE SEND THEM OUT. THERE'S NO DELAY IN THEM. AS MUCH AS I HAVE THE STAFF TO DO IT, WE RESPOND TO 'EM. MY TEAM IS ALSO RESPONSIBLE FOR OTHER TYPE OF VIOLATIONS. WHAT PYP HAS BEEN TASKED WITH US. AND UNDER MY LEADERSHIP AND GUIDANCE, WE GOING TO TAKE CARE OF IT AS BEST WE CAN. AND IF WE NEED MORE PEOPLE, I GOT SOME PEOPLE IN THE ROOM HERE THAT ARE RESPONSIBLE TO MAKE SURE WE GET SOME MORE PEOPLE. SO WE GONNA NEED SOME MORE PEOPLE. WE GOING TO ASK FOR MORE PEOPLE. YES, MA'AM. GOT YOUR NAME. DON'T WORRY ABOUT IT. I GOT A CARD. I, AGAIN, I AIN'T SCARED . WELL, I'M GONNA START OFF BY SAYING I'M SO PLEASED THAT SOMEBODY IS FINALLY GOING TO START ENFORCING PYP VIOLATIONS AGAIN, THANK YOU VERY MUCH ON THAT. BUT, BUT MY QUESTION IS, UM, WHEN IT WAS BEING ENFORCED, NO MATTER HOW SPORADICALLY ONE ISSUE WAS, A LOT OF THESE VIOLATIONS HAPPENED IN THE EVENINGS AND ON WEEKENDS. BUT IN THE PAST THERE WAS NO INSPECTION ON THOSE TIMES. WILL YOUR APARTMENT HAVE INSPECTORS IN THE EVENINGS AND ON WEEKENDS? SO THAT'S A QUESTION I'LL HAVE TO ADDRESS WITH MOVING IT UP THE CHAIN UP INTO UPPER MANAGEMENT TO DETERMINE IF THAT'S SOMETHING THAT WE'RE GONNA DO. AND, UH, LOOKS LIKE WE HAVE, UH, DIRECTOR MORENO COMING UP HERE NOW, ALL DIRECTOR MORENO NOW. UM, DEFINITELY SOMETHING WE'RE EXPLORING. UM, BUT AS YOU'VE HEARD PRETTY MUCH ALL, ALL NIGHT TONIGHT IS WE'RE, WE'RE LIMITED. WE HAVE LIMITED RESOURCES. WE HAVE LIMITED STAFFING. WE'RE TRYING TO HIRE, UH, UNFORTUNATELY WE'RE HAVING TO DO THIS DURING TYPICAL OFFICE HOURS. BUT THIS IS NOT AN UNCOMMON THING THAT WE HEAR, WHICH IS HAPPENS ON THE WEEKENDS. IT HAPPENS AFTER HOURS. IT HAPPENS. IT'S THE SAME SITUATION WITH CLUBS AND BARS AND, AND THAT STUFF. SO WE'RE EXPLORING IT, BUT IT, IT'S, I THINK AS YOU'VE PROBABLY HEARD ALL NIGHT, BEAR WITH US. YOU KNOW, IT'S GONNA TAKE SOME TIME FOR US TO BE ABLE TO GET THAT ENFORCEMENT. SO I WOULD BE HAPPY TO PUT FORTH A BUDGET AMENDMENT, UM, FOR WEEKEND AND EVENING. I'M GOING TO NEED THESE PRESIDENTS TO COME DOWN TO CITY HALL FOR PUBLIC SESSION AND SAY THAT THEY SUPPORT HAVING WEEKEND AND EVENING INSPECTORS. YOUR VOICE MATTERS. THANK YOU. OKAY. MY QUESTION TO YOU IS, YOU, YOU'RE COMING OUT DURING THE DAY AND THE CAR IS NOT THERE, BUT YOU CAN SEE THAT THE CAR HAS BEEN THERE. IT'S EVIDENT THAT IT'S BEEN TRACKS IN THE FRONT YARD AND ALL OF THAT. SO WHAT DO YOU DO ABOUT THAT? I KNOW WHAT THEY'VE DONE IN THE PAST. 'CAUSE THEY SAID THEY HAD TO PHYSICALLY [01:05:01] SEE THE CAR THERE. RIGHT. AND THAT IS TRUE. WE HAVE TO ACTUALLY HAVE THE VIOLATION PRESENT WHEN WE ARRIVE IN ORDER TO ENFORCE IT. WE CAN'T ENFORCE THE EVIDENCE OF A VIOLATION THAT HAS OCCURRED PREVIOUSLY. BUT ONE THING THAT I DID IMPLEMENT WITH OUR TEAM, UM, AND PART OF IT IS WE JUST GOTTEN, AGAIN, THIS EDUCATIONAL MATERIAL. WHEN WE DO RESPOND TO THESE PROPERTIES, WE'RE GONNA LEAVE EDUCATION MATERIAL TO LET PEOPLE KNOW THAT THIS IS AN ISSUE FOR THOSE OF THOSE WHO WOULD CLAIM, YOU KNOW, SOME PLAUSIBLE DENIABILITY. I DIDN'T KNOW. SO WE LEAVE THIS MATERIAL SO THAT PEOPLE BE AWARE NOT TO DO IT UNTIL SUCH TIME WHEN WE CAN GET OUTSIDE OF THE REGULAR SCOPE OF HOURS. 'CAUSE THE TRUTH BE TOLD, I I UNDERSTAND THE SITUATION. I'VE SEEN THEM A COUPLE OF TIMES ON SOME OF THE CASES I PERSONALLY PUT MY EYES ON. YOU HAVE PEOPLE THAT HAVE WORK VEHICLES. WELL, DURING THE DAY THEY'RE WORKING MM-HMM . WHEN THEY COME HOME IN THE EVENING, THEY PARK THE WORK VEHICLE IN. WE COME OUT DURING THE DAYTIME, THEY'RE AT WORK. RIGHT. UNLESS WE CATCH 'EM ON A SICK DAY. RIGHT? YEAH. SO WHAT I WILL SAY IS THAT WE'RE THE, THE, THE, THE PLAN MOVING FORWARD IS TO EDUCATE THE PEOPLE WHO WE DO HAVE CONTACT WITH AND LET THEM KNOW THAT THIS IS A VIOLATION AND, YOU KNOW, KIND OF ADDRESS IT THAT WAY THROUGH EDUCATION. OKAY. YEAH. OH, ONE MY LAST QUESTION. HOUSTON IS A BIG CITY. IT IS. AND I, UM, HOW MANY SQUARE MILES I'M NOT, IT'S ABOUT 600 SOMETHING. 650 SQUARE MILES. HOW MANY INSPECTORS YOU GOT THAT PART? I'LL, I'LL, I'LL, UH, I'LL SAY WE DON'T HAVE ENOUGH TO COVER THAT MUCH AREA TO HAVE EVERYBODY HAVE THEIR OWN INSPECTOR. RIGHT. BUT WHAT WE DO HAVE, AND I CAN SPEAK THIS DIRECTLY FROM MY, AGAIN, MY MOUTH TO YOUR EARS. I HAVE A TEAM OF PEOPLE WHO ARE PUBLIC SERVANTS WHO BELIEVE IN PUBLIC SERVICE LIKE MYSELF. I HAVE ABOUT 28 YEARS OF PUBLIC SERVICE UNDER MY BELT. THAT'S NOT INCLUDING MY MILITARY SERVICE. AND I WILL TELL YOU, MY INSPECTORS ARE MOTIVATED AND THEY WANNA GET THE JOB DONE AND THEY CARE. AND THAT'S THE PART, I HAVE A TEAM OF INSPECTORS WHO CARE ABOUT THE OUTCOMES, NOT JUST GOING OUT THERE, GOING THROUGH THE MOTIONS. SO I'LL TELL YOU THIS, IS THAT WE'RE, WE HAVE ENOUGH ZEAL TO GET OUT THERE AND HIT THE GROUND RUNNING. AND AS WE GET MORE STAFF, WE'LL GET THEM MOTIVATED THE SAME WAY HOPEFULLY GET QUALITY PEOPLE IN AND ADDRESS THESE ISSUES AS THEY, YOU KNOW, AS THEY CAN PRESENT THEMSELVES TO US. SO, OH, OKAY. BUT I, I WANT TO KNOW HOW THIS DISTRICT K CAN BE A PRIORITY. YEAH. SO THE DIFFICULTY IN THAT, AND I'LL TELL YOU THAT JUST FROM THE FACT THAT, UM, LIKE I SAID, I WAS PREVIOUSLY WITH THE DEPARTMENT OF NEIGHBORHOODS. ONE OF THE THINGS THAT IS THE CHALLENGE IS THE STAFFING. RIGHT? WHEN YOU DON'T HAVE PEOPLE, WE CAN'T DEVOTE PEOPLE TO SPECIFIC AREAS BECAUSE AGAIN, WE DO HAVE 650 SOMETHING SQUARE MILES OF CITY WHERE MAYBE PYP ISN'T THERE ALL THE TIME, BUT THERE'S OTHER VIOLATIONS THAT WE ENFORCE. SO WE HAVE TO ADDRESS THOSE. EVERYBODY'S GOTTA GET A SLICE OF THE PIE. THEY MIGHT NOT GET A WHOLE PIECE OF PIE, BUT THEY GET A SLICE. SO WITH THAT SAID, THE BEST WE CAN DO RIGHT NOW MM-HMM . IS RESPOND TO WHEN YOU CALL IT IN AND ADDRESS IT AS IT COMES IN. IT WOULD BE IDEAL. WHEN I FIRST CAME ON, WE HAD A LOT, LOT MORE INSPECTORS WITH THE, AGAIN, WITH THE DEPARTMENT OF NEIGHBORHOODS WHEN I FIRST STARTED. AND WE WERE ABLE TO HAVE SPECIFIC AREAS. I USED TO WORK SUNNYSIDE, I USED TO WORK SOUTH UNION OST, THAT WAS MY AREA. AND THEN THEY MOVED ME UP TO TRINITY GARDENS, HOUSTON GARDENS, THAT WAS MY AREA. BUT AS THE NUMBERS DWINDLE DOWN THROUGH ATTRITION AND PEOPLE, YOU KNOW, THINGS HAPPENING, OKAY, NOW I'M EVERYWHERE. RIGHT? RIGHT. SO I I, I'M JUMPING IN THE CAR, I'M LEAVING HERE AND I'M GOING, YOU KNOW, 15 MILES ACROSS TOWN TO DO SOMETHING OVER THERE, AND THEN ANOTHER FIVE MILES OVER HERE. SO THAT'S THE CONUNDRUM THAT WE DEAL WITH. BUT I WILL TELL YOU THAT THE PEOPLE WHO ARE WORKING ARE WORKING FOR YOU. OKAY. AND I CAN SAY THAT HONESTLY FOR MY TEAM. OKAY. SO IF WE INUNDATE YOU WITH, UM, 3 1 1 REQUESTS, HOW ARE YOU GONNA HANDLE THAT? YOU'VE ALREADY TOLD ME YOU DO NOT HAVE ENOUGH PEOPLE. SO NOW, 'CAUSE I KNOW THESE PEOPLE IN THIS ROOM, WE FIXING TO END AND DAY 3 1 1, BRING IT WITH OUR REQUESTS. SO, OH, ONE, ONE THING I WANT TO KNOW, DO YOU REFRESH EVERY YEAR YOUR 3 1 1 REQUESTS, OR DO YOU HANDLE THEM? NO, WE HAVE TO DO ALL OUR 3 1 1 REQUESTS. I DON'T KNOW ABOUT REFRESHING. NO. AS THEY COME IN, WE HANDLE 'EM. AND I, WE HAVEN'T BEEN INUNDATED TO THIS POINT. AND I'M JUST GONNA MAKE THAT CLEAR. WELL, YOU WILL A LOT OF PEOPLE, AND AGAIN, IF IT'S, IF, IF YOU WOULD, IT'S A RELATIVE TERM. YOU, YOU CALL IT INUNDATED AND WE CALL IT WORKLOAD. OKAY? SO I'LL SAY THIS TO YOU. AND, AND, AND AGAIN, FULL TRANSPARENCY, AS THE NEED DEVELOPS, AS THE THE MAN COMES, THEN IT'S THE RESPONSIBILITY OF LEADERSHIP TO GET US SOME PEOPLE. AND THAT'S THE WAY IT'S GONNA WORK. AND THAT LEADERSHIP STARTS AT THE TOP AGAIN. THE MAYOR, THE MAYOR WAS HERE, AND HE AND HE, WHEN HE HEARS [01:10:01] CALLS FROM HIS DIRECTORS AND HIS EXECUTIVE STAFF ABOUT WHAT THEY NEED, HE'S HERE TO MAKE, MAKE IT HAPPEN. THANK YOU. THANK YOU. YES, SIR. THANK YOU, SIR, FOR COMING. MY NAME IS KEITH TAYLOR. I'M THE PRESIDENT OF THE HARM CLARK CIVIC CLUB. UM, THE LADY HERE MADE AN EXCELLENT POINT. PART OF THE ISSUE IS PEOPLE ARE GAMING THE SYSTEM. OKAY? THEY'RE, THEY'RE PARKING ON THE WEEKENDS AND AFTER HOURS. SO WHEN YOU GUYS ARE AT WORK, THEY'RE AT WORK, AS YOU SAID EARLIER. SO TO ALLEVIATE THAT, CATCH 22, IF WE WERE TO TAKE PICTURES AND REPORT THE TIME, LIKE, YOU KNOW, CELL PHONES HAVE ALL OF THIS, THESE NEAT CHARACTERISTICS THAT WOULD PROVIDE THE EVIDENCE THAT YOU NEED. SO WE'RE WILLING TO HELP YOU, BUT WE HAVE TO HAVE THE TOOLS AND WE HAVE TO BE A LITTLE BIT CREATIVE IN TERMS OF HOW WE ENFORCE IT. SO IT'S NO DOUBT THAT THE, THAT THE VIOLATION IS THERE. AND JUST A LITTLE BIT ABOUT MY BACKGROUND. I'M A FORMER POLICE OFFICER IN ANOTHER STATE, UM, WITH EVIDENCE, RIGHT? IT STILL REQUIRES SOMEONE TO PHYSICALLY WITNESS THIS OCCURRENCE OF THE VIOLATION. LIKE I, I CAN GET EVIDENCE OF YOU FLYING DOWN THE STREET RIGHT, IN A CAR, BUT IF NO ONE'S THERE TO CLOCK IT AND SEE HOW FAST YOU WERE GOING AT THAT TIME, THEY CAN'T DO ANYTHING WITH IT. YOU KNOW WHAT I'M SAYING? SO IT'S NOT THAT WE DON'T KNOW THIS STUFF IS HAPPENING, BUT THESE CITATIONS THAT ARE ISSUED ARE ISSUED AS CLASS C MISDEMEANORS HERE IN THE STATE OF TEXAS. SO THESE ARE CRIMINAL OFFENSES HERE IN THE STATE. AND LIKE EVERY OTHER CRIMINAL OFFENSE, THERE'S A BURDEN OF PROOF FOR US TO PROVE, RIGHT? AND IT'S AN EXPECTATION THAT WE CAN PROVE THIS BEYOND A REASONABLE DOUBT. AND THE ONUS IS ON US AS THE AGENCY THAT ENFORCES THIS, RIGHT? SO THE REQUIREMENTS FOR CRIMINAL OFFENSES ARE HIGHER THAN SAY, A, A, YOU KNOW, A CIVIC VIOLATION OF SOMETHING. BUT YOU CAN JUST GO PREPONDERANCE OF EVIDENCE. NOW WE HAVE TO HAVE HARD FACTS. WE HAVE TO ARTICULATE PROBABLE CAUSE AND WE HAVE TO BE ABLE TO JUSTIFY THAT BEFORE A JUDGE IF WE'RE GONNA ISSUE A CITATION OR EVEN SEND A, SEND A NOTICE OR YOU PLACE A NOTICE. SO PHOTOGRAPHS AND STUFF, REALLY, THEY, THEY ARE EVIDENCE OF IT, BUT THEY HAVE TO BE OUR PHOTOGRAPHS THAT WE OBSERVED IT RIGHT AT THE TIME. BECAUSE YOU'RE HERE RIGHT NOW, AND IF YOU DID SOMETHING RIGHT HERE, RIGHT NOW, WE GOT YOU. RIGHT? BUT IF YOU DID SOMETHING HERE, YOU KNOW, FOUR MONTHS AGO, YOU KNOW WHAT I'M SAYING? SO IT'S, IT'S ONE OF THOSE TYPE OF DEALS. SO IT'S NOT THAT WE DON'T KNOW WHAT'S HAPPENING, BUT WHAT I DO ENCOURAGE YOU TO DO IS CONTINUE, WELL, NOW THAT YOU KNOW THAT THERE IS SOMETHING IN PLACE AND IT IS WORKING TO REPORT THEM, LET US HANDLE HOW WE GET THE PEOPLE TO ACTUALLY DO THIS AND HANDLE THIS INUNDATION THAT WE'RE SUPPOSED TO BE GETTING. LIKE I SAID, I'M NOT SCARED, NEITHER IS MY TEAM WILL WORK AS BEST WE CAN. AND AFTER THAT, WE'LL START PUSHING UP THE, THE CHAIN AND SAY, HEY, LISTEN, THIS IS JUST NOT ENOUGH PEOPLE TO DO THIS. AND, AND LAST POINT I WANNA MENTION, UH, BECAUSE I'VE PERSONALLY CALLED IN, UH, SOME PYT VIOLATIONS AND SOME OF THE 3 1 1 OPERATORS CLAIM THAT THEY, THAT WE WERE NOT PROTECTED AND THAT THAT WAS INCORRECT. YEAH. SO WE NEED TO MAKE SURE THAT ALL THE STAFF IS PROPERLY TRAINED ABOUT THE AREAS. SO WHEN THEY GET THESE CALLS, THEY'RE NOT REJECTING THEM THINKING THAT WE'RE NOT, AND I THINK AS THEY, AS THEY CONTINUE TO COME IN, I, I DO HAVE SOME CONTACT WITH 3 1 1 TO LEADERSHIP AT TIMES. AND THAT MAY BE SOMETHING THAT I, UM, THAT WE, I'M RESPONSIBLE FOR TRAINING TOO. SO WE MAY DO SOME TYPE OF TRAINING WITH THEM TO ENSURE THAT THEIR STAFF IS AWARE. BUT LIKE I SAID, AS THESE THINGS CONTINUE TO COME IN, I THINK THEY BECOME MORE FAMILIAR BECAUSE AGAIN, THEY HANDLE MILLIONS OF SERVICE REQUESTS THROUGHOUT A YEAR. SO THIS IS SOMETHING FAIRLY NEW TO BE ROUTED TO US. SO AS THAT BECOMES A, A REGULAR, A REGULAR FUNCTION OF THIS SYSTEM, WE'LL BE ABLE TO HANDLE THOSE. I THINK I'M GETTING, UH, IS THE MUSIC PLAN. OKAY. I THOUGHT YOU OKAY. ALRIGHT. YES, MA'AM. OKAY. YOU MENTIONED CITATIONS. YES, MA'AM. AND YOU DID, YOU WEREN'T ABLE TO TELL US HOW MANY CITATION WILL BE ISSUED. SO BEFORE THERE BE SOME TYPE OF CONSEQUENCE. SO IF THIS, IF THERE ARE NOT ANY KIND OF CONSEQUENCE, YOU CAN ISSUE A THOUSAND CITATIONS. THEY'RE GONNA CONTINUE TO DO WHAT THEY'RE DOING. SO WHERE IS, WHERE DO YOU DRAW THE LINE AS FAR AS THE CITATION BECOME WHERE THEY'RE PROSECUTED IN SOME TYPE OF FORM? UM, WITH THAT, BECAUSE RIGHT NOW, IF I, YOU'RE NOT GONNA DO ANYTHING AND I CONTINUE TO DO THAT, I DON'T CARE HOW MANY CITATIONS YOU GIVE ME, I'M GONNA JUST CONTINUE UNTIL THERE'S SOME, YEAH. SO SOME TYPE OF CONSEQUENCES AS WITH ANY TICKET, RIGHT? UM, THESE ARE TICKETS, RIGHT? WE WRITE THEM, BUT WE CAN'T ADJUDICATE THEM. THAT'S THE RESPONSIBILITY OF THE COURT CITY ATTORNEY'S OFFICE, THE PROSECUTOR'S OFFICE TO, TO, YOU KNOW, PROSECUTE THESE THINGS. BUT I WILL SAY THIS, AND I, AND I, AND I'M NOT TRYING TO BE FUNNY WITH IT. SOME PEOPLE AIN'T GOING TO EVER DO. RIGHT. I'M GONNA TELL YOU THAT STRAIGHT UP. I'VE HAD, AS A POLICE OFFICER, I'VE WRITTEN SOME PEOPLE THE SAME TICKET FOR TRAFFIC VIOLATIONS, THE SAME PERSON STOPPING THEM. SOME PEOPLE DON'T REALLY CARE ABOUT CONSEQUENCES. WE DON'T REALLY WORRY ABOUT THEM. BUT THE MAJORITY OF PEOPLE, WHEN THEY GET TICKETS [01:15:01] AND THESE TICKETS ARE NOT CHEAP TICKETS, AND THEY HAVE TO GO TO COURT AND THEY HAVE TO ANSWER FOR THEM. THEY GET ENOUGH OF 'EM, THEY'LL STOP DOING WHAT THEY'RE DOING. AND THAT'S THE, THAT'S THE TRUTH RIGHT THERE. I HAVE TO NOW, IF THEY'RE RICH AND THEY CAN DO WHAT THEY DISAGREE, I HAVE TO DISAGREE WHEN IT COMES TO THAT. MAYBE OTHER, UH, VIOLATIONS LIKE, UM, PARKING VIOLATION, MOTOR VEHICLE VIOLATION. I CAN AGREE WITH THAT. BUT AGAIN, MARTHA, UH, WHERE DO WE DRAW THE LINE AS FAR AS THESE INDIVIDUALS BEING ABLE, HAVING TO COME INTO COURT, HAVING TO, UH, HAVING THEIR CALLS TOLD OR YEAH. SOME TYPE OF SITUATION LIKE THAT. I'M NOT SURE YOU KEEP SAYING THE COURT SYSTEM. WELL, THE ORDINANCE DOESN'T, BUT I NEED TO KNOW WHAT THE COURT SYSTEM IS GONNA DO, MARTHA. SO THE, YOU CAN'T ANSWER ME THAT. I UNDERSTAND THAT. BUT NOW I'M ASKING MARTHA, CAN YOU THE ASK WHAT THE COURT SYSTEM IS GONNA DO ABOUT THAT? SO IT'S NOT JUST THE COURT SYSTEM. THERE'S A LAW. WHAT CHAPTER 28 SPECIFIES HOW THIS THING IS DONE. WHAT YOU'RE TALKING ABOUT IS ACTUALLY A DIFFERENT CHANGE IN THE LAW. SO IF THERE'S GONNA BE A CONSEQUENCE WORSE THAN WHAT IT IS RIGHT NOW, THAT'S GONNA REQUIRE A CHANGE IN THE ORDINANCE ITSELF ITSELF. ENFORCEMENT, I'M SORRY. RIGHT. SO ENFORCEMENT IS ENFORCEMENT. THE TICKETS ARE THE ENFORCEMENT. WELL, WELL IF YOU, IF YOU CONTINUE TO WRITE TICKETS AND NOTHING GETTING DONE, AND WE STILL HAVE THE SAME SITUATIONS IN OUR COMMUNITY, WHERE DO WE DRAW THE LINE AT? THAT'S WHAT WE'RE SAYING. IF THEY DON'T GET, IF YOU, IF YOU DON'T SHOW UP IN COURT, YOU GET WARRANTS FOR FAILURE TO APPEAR. BUT THAT'S A WARRANT FOR FAILURE TO APPEAR. BUT THE TICKETS ARE, THE TICKETS ARE THE CONSEQUENCE UNTIL THE ORDINANCE IS CHANGED TO MAKE IT SOMETHING ELSE. IT'S LIKE WE, AGAIN, WE CAN'T, WE CAN'T MAKE THE LAW BE WHAT WE WANT IT TO BE. RIGHT. IF THE CONSEQUENCE FOR SHOPLIFTING IS YOU GET, YOU KNOW, GET A TICKET, YOU GET A TICKET, THEY'RE NOT GONNA EXECUTE YOU FOR IT. SO IT, IT'S, IT'S WHAT THE LAW SPECIFIES AND WHAT WE HAVE TO ENFORCE. SO RIGHT NOW, ALL WE HAVE IS WHAT THE LAW SAYS, AND WE'RE CONSTRAINED BY THE LAW. WE CAN'T MAKE UP OUR OWN VERSION. WE CAN'T MAKE IT ANY MORE SEVERE. THE LAW CALLS FOR A CITATION. WE ISSUED A CITATION. WE TRUST THAT THE SYSTEM, AS IT EXISTS, IT'S SUPPOSED TO WORK THAT CITATION THROUGH. SO THESE PEOPLE ARE HELD ACCOUNTABLE. BUT AGAIN, UM, WHEN YOU START TALKING ABOUT THAT, THAT REQUIRES MORE OF A, A, YOU KNOW, A COUNCIL DECISION TO MAKE THE ORDINANCE A LITTLE BIT MORE TEETHY. BUT THAT'S SOMETHING THAT THEY WOULD HAVE TO DO. SO IF A PERSON SHOWS UP TO COURT, THEN DO, DO YOUR DEPARTMENT SHOWS UP ALSO, IF THEY END UP HAVING TO SHOW UP TO COURT BECAUSE OF, UM, REPEAT, REPEAT, UM, CITATIONS. YEAH. SO WE HAVE TO GO TO COURT FOR EVERY TICKET WE WRITE. MM-HMM . WE HAVE TO GO TO COURT. YEAH. 'CAUSE WE'RE THE COMPLAINANT WITNESS. THESE PEOPLE ARE ENTITLED BY LAW TO FACE THEIR ACCUSER. RIGHT. SO THEY SHOW UP. HOW, HOW MANY VIOLATION, UH, CITATION DO THEY HAVE TO HAVE BEFORE THEY ARE ACTUALLY HAVING TO GO TO COURT? THEY HAVE TO GO TO COURT FOR EVERY CITATION. UNLESS THEY RIGHT. UNLESS THEY PLEAD GUILTY AND PAY IT. THEY HAVE TO GO TO COURT FOR IT. THE CITATION REQUIRES A COURT APPEARANCE FOR EVERY CITATION THAT WE WRITE ON FIRST. FIRST ONE. FIRST ONE. RIGHT. OKAY. THE SECOND ONE, THEY HAVE TO GO TO THIRD ONE. EVERY TIME THEY GET ONE, THEY HAVE TO GO UNLESS THEY PAY. NOW IF THEY PAY, THEY PAY. SOME PEOPLE GOT MONEY LIKE THAT. I DON'T, SOME PEOPLE DO. THEY'LL PAY. AND ONE MORE QUESTION ON WEST AIRPORT AND, UH, WESTBURY, BECAUSE THE HOUSES IS ON THE MAIN THIRD WAY ON WEST AIRPORT, THEY ARE CONSTANTLY PARKING IN THE MEDIA. MEDIA OF THE, OF THE CENTER OF PROPERTY. SO WHO, WHO, SO YOU MEAN MEDIAN IN THE MIDDLE? OH YEAH. THAT'S A PARKING LOT. YEAH. SO THAT'S GONNA BE, THAT'LL BE A POLICE ISSUE OR PARK, PARK HOUSTON ISSUE. 'CAUSE THAT'S A TRAFFIC, YOU KNOW, VIOLATION OF PARKING VIOLATION. THAT WOULDN'T BE THE SAME THING. BUT YOU CAN CALL THAT. AND THEY SHOULDN'T BE PARKING ON THERE. AND THEY CAN COME OUT AND ISSUE TICKETS FOR THAT ON THE SPOT AS WELL, STANDING TICKETS. AND THEY CAN PROBABLY TOW FOR THOSE SITUATIONS AS WELL. OKAY. SOUNDS GOOD. THANK YOU. ALL RIGHTY. YES MA'AM. GOOD AFTERNOON. GOOD AFTERNOON TO YOU. HELLO, MY VICE MAYOR PRO TEMP. GOOD TO SEE YOU. MY NAME IS CAROL GAS AND I SERVE AS VICE CHAIR OF THE TERRA NINE BOARD. AND THIS IS MY CHAIR, MAYA CAROL. I JUST WANTED, I WAS LISTENING TO EVERYTHING THAT EVERYONE IS SAYING, AND I JUST WANTED TO SUPPORT MARTHA ON WHAT YOU WAS SAYING ABOUT YOU ALL SHOWING UP TO CITY HALL. IT IS A MUST. JUST LIKE, WE WANT PEOPLE TO COME TO OUR TOURS, NINE BOARD MEETINGS AND TELL US WHAT THEY THINK ABOUT THINGS. YOU HAVE TO SHOW UP IN NUMBERS AS CITY HALL AND STAY WITH IT. IF YOU WANT STRICTER ORDINANCES, HELP MARTHA WRITE IT, OR WHOMEVER'S GONNA WRITE IT BECAUSE YOU'RE LIVING IT EVERY DAY AND NO ONE IS AFFECTED LIKE YOU ARE. AND I KNOW IT'S TIME CONSUMING. I KNOW IT TAKES TIME, BUT THAT IS WHERE CHANGE IS MADE. AND SO I WOULD ENCOURAGE EVERYONE YES, IN ON DAY 3, 1 1, BUT YOU ALSO HAVE TO SHOW UP OVER AND OVER AND OVER AND OVER AT CITY HALL, UNFORTUNATELY, AND JUST STICK WITH IT. IT IS DISHEARTENING TO ME TO HEAR HOW MANY CONCERNS YOU HAVE. BUT IF YOU, IF WE HAVE TO CATCH INSPECTORS IN THE ACT ON A WEEKEND, THAT MEANS THEY HAVE TO BE HIRED AND ADDED TO THE BUDGET. YOU HAVE TO TELL [01:20:01] YOUR REPRESENTATIVES THAT YOU'RE WILLING FOR MONEY TO BE SPENT TO HIRE THESE INSPECTORS TO SHOW UP ON THE WEEKEND. AND THE ONLY WAY THEY KNOW YOU'RE SERIOUS IS IF YOU SHOW UP OVER AND OVER AND OVER AGAIN TO TELL THEM THAT YOU MAY NOT FEEL LIKE DOING IT. BUT THAT'S WHAT'S NECESSARY. MARTHA AND THIS GENTLEMAN ARE DOING EVERYTHING THAT THEY CAN WITH WHAT THEY HAVE. WE CANNOT CONTINUE TO MAKE DEMANDS ON THESE FOLKS WITHOUT GIVING THEM THE MONETARY SUPPORT AND THE COMMUNITY SUPPORT THAT THEY'RE ASKING FOR. SO I WOULD JUST ASK, PLEASE SHOW UP AT CITY HALL UNTIL THEY'RE JUST SICK OF YOU. YES, SIR. UM, I APPRECIATE YOUR PATIENCE, BOTH OF Y'ALL. PATIENCE. UM, I, I'M COMING WITH ANOTHER SUGGESTION, , ON THE PICTURES AND STUFF THAT YOU TAKE NOW, THEY MIGHT KNOW, THEY MIGHT NOT KNOW. SO, KIM, YOU SENT A LETTER WITH THE CITY'S LETTER HERE, OR YOUR LETTER HERE WITH THE PICTURE SAYING THIS IS A VIOLATION AND YOU KNOW, WHATEVER CONSEQUENCES IT IS, YOU KNOW, BUT THAT LETTER WOULD GET TO THE PERSON. AT LEAST THEY WOULD KNOW THAT BECAUSE THEY MIGHT NOT EVEN KNOW. HOW'D YOU SAY, THEY MIGHT NOT KILL TO US. YEAH. SO PART OF THAT AGAIN, IS LIKE WHEN WE ARRIVE AT THE PROPERTY, WHEN WE DO HAVE A VIOLATION. COULD YOU, COULD YOU SWITCH ON TO THE NEXT SLIDE? I'M SORRY. I WANNA JUST SHOW YOU GUYS AN EXAM. THESE ARE, THESE ARE ILLUSTRATIONS. YOU CAN GO AGAIN FOR ME. OKAY. SO WHAT I WANT TO TELL YOU IS THAT THE ONE ON THE LEFT, YOU CAN DISREGARD THAT WE DON'T SEND A PHYSICAL NOTICE BECAUSE IT'S SUCH A SHORT TURNAROUND. THE ONE ON THE RIGHT IS THE ONE WE USE AND IT'S GONNA BE CHANGED WITH COLOR-WISE AND ALL OF THAT BECAUSE IT, IT'S TOO CLOSELY RESEMBLES ANOTHER TYPE OF NOTIFICATION WE USE WHEN WE GO TO THESE PROPERTIES. WE PRESENT THIS TO THE, TO THE HOMEOWNER BY WAY OF LEAVING THIS AT THE PROPERTY. RIGHT. WE ACTUALLY, IT'S A LIKE A DOOR HANGER TYPE THING. THEY DON'T SHOW THAT HERE. WE ALSO HAVE, AGAIN, EDUCATIONAL MATERIAL TO, THAT HAS THE ORDINANCE SPECIFIES IT, HAS PICTURES FOR EXAMPLES AND SPECIFIES THESE THINGS. AND I BELIEVE WE'RE GETTING THEM IN SPANISH AS WELL AS ENGLISH. SO WE SUPPLY THESE AT THE RESIDENCE WHEN WE GO. SO WHEN THE PEOPLE COME, THEY'VE GOTTA GO IN THEIR DOOR TO GET IN THE HOUSE. WHEN THEY SEE THESE THINGS, THERE SHOULD BE NO SURPRISE AS TO WHAT WE'RE HERE FOR, RIGHT? BECAUSE IT SPECIFIES IN THE, THE LANGUAGE THAT'S ON THE, ON THE NOTICE ITSELF AS WELL AS THE, THE EDUCATIONAL PAMPHLET THAT LAYS OUT THE ORDINANCE, THE PICTURES AND EXAMPLES. SO THAT'S OUR WAY OF INFORMING THEM, HEY, YOUR PROBLEM IS THIS. SO WHEN THEY LOOK OVER AND THEY SEE THEIR CAR SITTING ON THAT LAWN AND THEY SEE THIS NOTICE THAT WE COMING BACK AND THAT THIS WAS A PROBLEM, THIS IS WHY WE WERE THERE, WE WOULD HOPE THAT PEOPLE WOULD MOVE THE VEHICLE OFF THE PROPERTY. OR IF THEY LEAVE IT THERE, LEAVE IT SO WE CAN COME BACK AND GET YOU WITH A CITATION. ALRIGHT. BUT I'LL, I'LL JUST SAY THIS, AND AGAIN, NOT TO, NOT TO MINIMIZE THE EFFECT OF WHAT WE DO BECAUSE WE ARE, AGAIN, WE'RE CONSTRAINED BY WHAT THE PROCESS IS UNDER LAW. UM, YOU KNOW, WHAT DO THEY SAY? LOCKS ARE FOR HONEST PEOPLE. THEY'RE GONNA BE PEOPLE WHO ARE JUST NOT GONNA, YOU KNOW, THEY'RE NOT GONNA COMPLY. IT'S JUST THE NATURE OF HUMANITY AS A WHOLE SOMETIMES. BUT WHAT I WILL SAY IS THEY WON'T BE UNINFORMED BECAUSE WHEN MY INSPECTORS LEAVE THESE, WE ALSO LEAVE A PHONE NUMBER WITH THE INSPECTOR'S PHONE NUMBER SO THEY CAN CALL THE INSPECTOR DIRECTLY AND GET SOME CLARITY AS TO WHAT THE PROBLEM IS, RIGHT? SO THERE'S NO, THERE SHOULD BE NO SURPRISE OR SHOCK IF SOMEONE RECEIVES A CITATION FOR THESE TYPES OF VIOLATIONS. AND THEY SHOULD BE INFORMED ENOUGH WITH THE MATERIAL THAT WE LEAVE AT THE PROPERTY. SO, UM, AGAIN, GOOD SUGGESTION. BUT AS THESE THINGS MOVE FORWARD, HOPEFULLY WE HAVE SITUATIONS WHERE WE CAN ACTUALLY, UH, YOU KNOW, TIGHTEN UP THE ORDINANCE A BIT. I HAVE ONE QUICK QUESTION. UH, THE GENTLEMAN MENTIONED ABOUT, UH, PHOTOS TAKEN BY THE COMMUNITY OR INDIVIDUALS. UH, WHY CAN'T THAT BE A PART OF YOUR FILE TO CONFIRM THAT THIS EXISTED, THE CAR ON THE LAWN, WHATEVER. 'CAUSE IF IT WAS A CRIMINAL CASE, TRUST ME, THEY WOULD CONFISCATE THAT PHONE OR USE THAT PHO PHOTO AS EVIDENCE. SO IS THERE A WAY THAT YOU CAN CHANGE THAT? OR IS THERE A LEGAL PROBLEM INVOLVED HERE? SO AGAIN, THAT HAS TO BE, UH, THERE HAS TO BE A CHANGE IN THE LAW. UH, DUE PROCESS IS DUE PROCESS FOR CRIMINAL CRIMINAL OFFENSES. THIS IS A CRIMINAL OFFENSE, BUT IT'S A CLASS C MISDEMEANOR. IT'S THE LOWEST MISDEMEANOR IN THE STATE OF TEXAS. BUT IT IS A CLASS C MISDEMEANOR, WHICH IS A, WHICH IS A CRIME. OKAY? BUT DUE PROCESS IS DUE PROCESS. IT, IT APPLIES ACROSS THE BOARD. THAT'S THE WAY THE SYSTEM WORKS. IF AT SOME POINT, LIKE THE YOUNG LADY THAT CAME UP WITH THE, THAT, THAT, UH, DAPPER LOOKING JACKET SHE HAD ON, I, SO IF SHE'S STILL HERE, NOT, BUT THE SUGGESTION SHE MADE, UM, THE BEST WAY [01:25:01] TO GET CHANGE IS TO, YOU KNOW, KIND OF PUSH FOR CHANGE. AND YOU GUYS HAVE THE POWER TO DO THAT AS YOU KNOW, AS CITIZENS, RESIDENTS OR WHATEVER. I JUST WANNA SWITCH, COULD YOU SWITCH THIS TO THE LAST THING WITH THE CONTACT US? BECAUSE I WANT, I DON'T BE REMISSED. YEAH. ALRIGHT, ONE MORE TIME. ONE MORE TIME. OKAY. THEY HAVE A QR CODE AFTER THIS ONE. IF YOU GUYS, YEAH, THERE YOU GO. UM, YOU GUYS CAN ALWAYS ACCESS, UH, THE SOCIAL MEDIA FOR, UH, HOUSTON PERMITS, FACEBOOK X, INSTAGRAM, AND YOUTUBE. AND WE ALSO HAVE, UH, AGAIN, THAT MAIN, WELL THAT'S, WELL, YEAH, THAT'S THE MAIN PERING NUMBER THERE WITH ANY FURTHER QUESTIONS YOU MAY HAVE. SO THEY DON'T SPEAK, UH, EITHER ENGLISH OR SPANISH. YEAH, WE HAVEN'T PARDON LANGUAGE. THEY SPEAK . ALRIGHT, THERE YOU GO. RIGHT FROM THE MAYOR. PROTO MYSELF. HANG ON. YOU BEEN UP THERE LONG TIME. I'M SORRY. IT'S OKAY. UM, THANK YOU FOR ALL YOU'RE DOING. I FEEL A LITTLE BIT SORRY FOR YOU. MAYBE YOU HAVE A PROBLEM YOU'RE NOT ABLE TO SOLVE. IF THE BIGGEST, UM, ISSUES ARE WEEKENDS AND NIGHTS, IS IT THE ONLY WAY TO GET MORE BUDGET? COULD YOU SWITCH HOURS FOR SOMEONE TO START AT 12 AND WORK TILL EIGHT? I KNOW WE WANT QUALITY OF LIFE AND WORK LIFE BALANCE, BUT, OR WORK A WEEKEND INSTEAD OF A TUESDAY. MM-HMM . SO JUST TO, JUST TO BE CLEAR AS WELL, I I HAVE TO, I JUST HAVE TO SAY THIS BECAUSE I AM A, A SUPERVISOR AND A LEADER OF THE TEAM. ONE OF THE CONCERNS WITH WORKING CERTAIN HOURS IS OUR SAFETY AS WELL. OKAY? MY INSPECTORS ARE CODE ENFORCEMENT OFFICIALS, RIGHT? WE'RE NOT POLICE OFFICERS. WE DON'T HAVE FIREARMS, WE DON'T HAVE RADIOS, RIGHT? SO PART OF THE REASON WHY WE WORK THE HOURS, PARTICULARLY WE WORK NOW, THIS MAY NOT ACCOUNT FOR WEEKENDS, BUT THE HOURS WE WORK IS FOR SAFETY. WE HAD AN INCIDENT NOT TOO LONG AGO WITH A COUPLE OF OUR INSPECTORS GOT SHOT AT JUST A COUPLE OF WEEKS AGO, AND THEY WERE JUST DOING THEIR REGULAR INSPECTION JOB. WE WEREN'T GOING IN KICKING ANYBODY'S DOORS DOWN, ANYTHING LIKE THAT. SO WHEN YOU START GETTING INTO THE LATER HOURS OF THE DAY WHEN LAW ENFORCEMENT ISN'T, IS READILY AVAILABLE TO ASSIST IF WE NEED HELP OR IT'S DARK, UM, IT BECOMES AN ISSUE. UM, SO I'LL SAY THAT PART. NOW, THE WEEKENDS THING, THAT'S, AGAIN, THAT'S SOMETHING FOR LEADERSHIP TO MAKE THOSE DETERMINATIONS. I'M NOT LEADERSHIP, UM, WELL I'M LEADERSHIP IN THE TERMS OF LEADING THE TEAM, BUT I REPORT TO PEOPLE. BUT I WILL SAY TO YOU THAT ONE OF THE PRIMARY CONCERNS WITH OUR ACTIVITIES, AGAIN, IS, IS SAFETY NUMBER ONE. AGAIN, WE'RE WE'RE, UH, I USED TO BE A COP. I'M NOT ANYMORE. I DON'T CARRY A WEAPON AND WE DON'T GET THAT LEVEL OF TRAINING TO BE ABLE TO DEAL WITH SOME SITUATIONS WE MAY ENCOUNTER DURING THE LATER HOURS OF THE DAY. OKAY? SO, NOT TO SAY THAT WE'RE NOT GONNA GET OUT HERE AND WORK, BUT I JUST WANNA MAKE THAT CLEAR AS THAT TO THAT POINT, RIGHT? I STILL FEEL LIKE WE NEED A BUDGET AMENDMENT FOR WEEKENDS AND EVENINGS. BUT, UH, , THANK YOU. I DO WANT TO ALSO RECOGNIZE THE OTHER MEMBERS OF THE PLANNING COMMITTEE, IF YOU'LL STAND. SO, UH, EVERYONE CAN SEE THE PLANNING AND DEVELOPMENT TEAM THAT'S HERE. UH, PUBLIC WORKS. I SEE, UH, CHRIS BUTLER IN THE BACK. RAISE YOUR HAND. CHRIS, THANK YOU ALL FOR BEING HERE. THANK YOU FOR THE ENTIRE TEAM, UH, FOR BEING HERE. WE HAVE ONE MORE PRESENTATION AND WE'LL GET SOME QUESTIONS ANSWERED AND THEN WE'LL JUST OPEN IT UP FOR SOME FINAL, UH, COMMENTS. SO I'M GOING TO ASK MS. ERSHAD IF SHE WILL COME FORWARD AND SHE WILL BE PRESENTING, UH, FROM A RA AND WE WILL BE TALKING ABOUT SHORT TERM RENTALS. THANK YOU. THANK YOU, MAYOR PROTON. ALL RIGHT, WELL THANKS FOR HAVING ME HERE TODAY. MY NAME AGAIN IS MARIA ERSAD. I'M WITH THE ADMINISTRATION AND REGULATORY AFFAIRS DEPARTMENT, AND WE OVERSEE, UH, PERMITTING AND BUSINESS LICENSING. OUR NEWEST PERMIT THAT WE'VE TAKEN ON IS SHORT TERM RENTALS, WHICH IS WHAT I'M HERE TO TALK ABOUT TODAY. I ALSO WORK WITH THE PARK HOUSTON DIVISION. SO I HEARD A MEDIAN ON WAS THAT, UH, COME SEE ME AFTERWARDS, THE MEDIAN PARKING, SO WE CAN, UH, LOOK, GET THAT LOOKED AT. BUT LET'S GO AHEAD AND GO TO THE FIRST SLIDE SO WE CAN TALK ABOUT, UM, SHORT TERM RENTALS. AND I CAN GIVE YOU AN OVERVIEW OF WHAT WE'VE BEEN DOING, UM, IN THE CITY AS FAR AS SHORT TERM REGISTRATION GOES. SO WE'RE GONNA TALK ABOUT, UH, THE SHORT TERM RENTAL REGISTRATIONS, THE REGULATIONS ENFORCEMENT, AND THEN WE'LL DO SOME Q AND A. SO THE SHORT TERM RENTAL REGULATIONS WERE APPROVED BY CITY COUNCIL LAST YEAR IN APRIL OF 2025, WITH [01:30:01] AN EFFECTIVE DATE OF JANUARY 1ST, 2026. WE WENT LIVE WITH OUR REGISTRATION PLATFORM IN OCTOBER TO TRY AND ENCOURAGE ANYONE WHO HAD A SHORT TERM RENTAL TO START REGISTERING EARLY. WE DIDN'T WANT TO HAVE A HUGE INFLUX RIGHT AT, YOU KNOW, THE LAST WEEK OF DECEMBER WHERE WE GET A THOUSAND APPLICATIONS. A SHORT TERM RENTAL IN THE ORDINANCE IS DEFINED AS A, A DWELLING. IT COULD BE ONE ROOM IN A DWELLING, IT COULD BE A SINGLE FAMILY HOME, IT COULD BE A DUPLEX THAT HAS A, IT, IT, YOU CANNOT STAY ANY MORE THAN 30 DAYS. IT'S 30 DAYS OR LESS, AT LEAST ONE NIGHT, UP TO 30 DAYS. THAT IS A SHORT TERM RENTAL. THOSE ARE THE THINGS THAT WE ARE TRYING TO GET INTO OUR PLATFORM AND GET THEM REGISTERED. WE'RE NOT CONCERNED WITH ANYTHING THAT'S OVER 30 DAYS. THAT'S CONSIDERED LONG TERM. THOSE HAVE GENERALLY NOT BEEN THE PROBLEMATIC LOCATIONS. THIS ORDINANCE WAS IN RESPONSE TO, UH, PUBLIC OUTCRY. WE HEARD FROM COUNCIL MEMBERS, WE HEARD FROM THE PUBLIC, WE HEARD FROM NEIGHBORHOODS ABOUT SHORT-TERM RENTALS THAT WERE CREATING ISSUES, PARTY HOUSES, THINGS LIKE THAT, LOUD NOISE. SO WE WANTED TO KIND OF TAKE THAT BULL BY THE HORNS. LET'S SEE, DID I, UM, SO ALL, UH, STR WITHIN THE CITY OF HOUSTON HAVE TO HAVE A REGISTRATION CERTIFICATE, AND THE COST FOR THAT IS ABOUT $275 A YEAR. AND THEY HAVE TO RENEW THAT ANNUALLY. SO IN A NUTSHELL, WHAT ARE THE SHORT TERM RENTAL REGULATIONS? THE FIRST IS THE OWNER OR THE OPERATOR HAS TO COMPLY WITH ALL CITY CODE. NOW, THEY ALWAYS HAD TO COMPLY WITH ALL CITY CODE. THIS IS NOTHING NEW, BUT IT'S REITERATED IN THE SHORT TERM RENTAL ORDINANCE THAT YOU'VE GOTTA BE IN COMPLIANCE WITH NOISE, SOLID WASTE, NO TRASH ORDINANCES, UH, BUILDING CODES, FIRE CODES, ALL OF THESE NEED TO BE, UM, KEPT IN COMPLIANCE. UH, YOU ARE NOT ALLOWED TO PUT OUT YOUR SHORT-TERM RENTAL FOR LESS THAN ONE NIGHT. LIKE I SAID, IT HAD TO BE AT LEAST ONE NIGHT, UP TO 30 DAYS, YOU MUST BE PAYING HOTEL OCCUPANCY TAXES. NOW, SHORT TERM RENTALS WERE SOMEWHAT KIND OF ALREADY MOSTLY DOING THAT IF THEY WERE ON SPECIFIC PLATFORMS. THE ONE NEW THING THAT WAS ADDED IS THAT IF YOU ARE GOING TO BE OFFERING A SHORT TERM RENTAL, YOU CANNOT ADVERTISE IT AS A PARTY HOUSE. YOU CANNOT SAY WEDDINGS CAN HAPPEN HERE. BACHELORETTE PARTIES OR BACHELOR PARTIES CAN HAPPEN HERE. NONE OF THAT ADVERTISING IS ALLOWED. THEY HAVE TO DISPLAY ALSO THE, THE MAXIMUM OCCUPANCY THAT THEY CAN HAVE IN THE, IN THE SHORT TERM RENTAL PER CODE. UM, THE PUBLIC LISTING, LIKE IF THEY'RE ON AIRBNB, VRBO, BOOKING, WHATEVER THE CASE HAS TO DISPLAY THE SHORT TERM RENTAL CERTIFICATE REGISTRATION. WE HAVE A ENFORCEMENT MECHANISM IN THE ORDINANCE THAT IF THEY DO NOT HAVE A SHORT TERM RENTAL CERTIFICATE NUMBER FROM THE CITY, THE PLATFORM HAS TO DELIST THEM. YOU HAVE TO TAKE THAT, TAKE THAT STR OUT, DON'T LET THEM OFFER IT UP FOR, UM, SHORT TERM RENTAL. UH, ONE NEW THING IS THE EMERGENCY CONTACT, UH, OPERATOR MUST PROVIDE A 24 7 EMERGENCY CONTACT, UH, INFORMATION. AND THAT IS A PHONE NUMBER, AN EMAIL IN THE NAME OF A PERSON OR AN ANSWERING SERVICE, WHATEVER THE SITUATION MAY BE. AND THAT'S IMPORTANT. I'LL GET TO THAT IN A SECOND. BUT THAT'S NEW. SO THEY HAVE TO PROVIDE THAT TO US. THEY ALSO HAVE TO DISPLAY THAT IN THE ACTUAL, UM, SHORT TERM RENTAL AND THEY HAVE TO POST THE CERTIFICATE. SO THAT'S JUST SOME OF THE BIG REGULATIONS THEY HAVE TO FALL IN COMPLIANCE WITH. OH GOSH. CAN WE GO TO THE NEXT SLIDE? I THOUGHT TWO SLIDES. SORRY. YEAH, RIGHT HERE. OKAY. SO WHAT DO YOU NEED TO DO IF YOU WANT TO REGISTER YOUR SHORT TERM RENTAL? THE CITY NEEDS SEVEN PIECES OF INFORMATION. WE HAVE A ONLINE PORTAL WHERE YOU CAN GO. OUR WEBSITE IS HOUSTON STR.ORG. IT HAS INSTRUCTIONS. WE HAVE GUIDES ON HOW TO, UH, SUBMIT YOUR APPLICATION. WE HAVE, UH, ONLINE VIDEOS THAT SHOW YOU HOW TO WALK THROUGH THE SYSTEM. WE HAVE, UH, GUIDES THAT DETAIL EVERY SINGLE DOCUMENT THAT'S REQUIRED. UH, BUT IT'S SEVEN PIECES OF INFORMATION. SO WE NEED THE REGISTRANT OR THE APPLICANT AND WE NEED THEIR CONTACT INFORMATION. WE NEED TO KNOW THE PROPERTY ADDRESS. WE ALSO NEED TO KNOW THE, UM, EMERGENCY CONTACT, SORRY, I NEED TO PUT MY GLASSES ON. . WE NEED TO KNOW WHICH PLATFORMS THIS STR IS OPERA BEING LISTED ON. SO IS IT AIRBNB, VRBO, BOOKING? WE NEED ALL THOSE LINKS. WE NEED PROOF THAT YOU'RE PAYING HOTEL OCCUPANCY TAX FOR THAT SHORT TERM RENTAL. WE NEED PROPERTY OWNER AUTHORIZATION. SO THIS IS IMPORTANT WHAT WE NEED TO SEE BECAUSE THERE ARE SOME PEOPLE WHO OWN THE PROPERTY AND THEN THEY PUT IT UP AS AN STR. THEY TAKE THE PROPERTY OWNER AUTHORIZATION FORM THAT WE'VE PROVIDED AND THEY SIGN IT. THE PROPERTY OWNER MATCHES WHAT WE SEE IN THE HCAD PROPERTY DATABASE, RIGHT? SO WE SEE MARIA ERSAD IS SUBMITTING AN APPLICATION FOR AN STR. MARIA ERSAD OWNS THE PROPERTY. THAT IS THE, THE PROPERTY IN QUESTION. WHAT WE NEED ALSO IS FOR OPERATORS TO DO THE SAME. [01:35:01] AND WHAT'S BEEN REALLY INTERESTING IS THE OPERATORS HAVE TO TAKE IT TO THE PROPERTY OWNER AND GET THE PROPERTY OWNER TO SIGN IT, OR THEY CAN SHOW US A VALID CURRENT LEASE THAT HAS THE PROVISION AUTHORIZING THE SHORT-TERM RENTAL, UH, USE IN THAT LOCATION. SO ONE OF THOSE TWO DOCUMENTS THEY HAVE TO SHOW US. UM, WE'VE HAD ACTUALLY FOLKS WHO WANTED TO REGISTER AND WHEN THEY WENT TO THEIR PROPERTY OWNER TO GET THE SIGNATURE, THE PROPERTY OWNER SAID, I DIDN'T KNOW YOU WERE DOING THAT, AND WE DON'T WANT YOU DOING THAT, SO I'M NOT GONNA SIGN IT. AND THEY WERE NOT ABLE TO GET A CERTIFICATE OF REGISTRATION FROM US BECAUSE UNLESS THE PROPERTY OWNER AUTHORIZES THAT, WE ARE NOT GOING TO GIVE THAT CERTIFICATE OF REGISTRATION BECAUSE AT THE END OF THE DAY, PER THE ORDINANCE, THE PROPERTY OWNER AND THE OPERATOR ARE LIABLE FOR ANY ISSUES THAT COULD HAPPEN IN THIS LOCATION. SO THAT'S WHY IT'S REALLY IMPORTANT TO THE CITY THAT THE PROPERTY OWNER BE BE AWARE, KNOW THAT THIS IS HAPPENING BECAUSE THEY COULD ALSO BE LIABLE IF SOMETHING HAPPENS IN THAT LOCATION. AND THEN FINALLY, THEY HAVE TO TAKE HUMAN TRAFFICKING AWARENESS TRAINING. IT'S A SHORT 20 MINUTE ONLINE COURSE AND THEY HAVE TO TAKE THAT TRAINING AND KEEP THE CERTIFICATE. CAN WE GO TO THE NEXT SLIDE PLEASE? SO THIS IS THE INFORMATION THAT WE'VE PUT OUT. IF YOU GO TO OUR WEBSITE, HOUSTON S STR.ORG, WE HAVE, UM, A MAP OF ALL THE CERTIFICATES OF, UH, REGISTRATION THAT HAVE BEEN ISSUED SO FAR. WE HAVE IT BROKEN OUT BY COUNCIL DISTRICT. SO YOU COULD GO TO DISTRICT K, YOU COULD ZOOM INTO YOUR NEIGHBORHOOD. YOU COULD, UM, UP IN THE CORNER YOU SEE THE LITTLE, UH, MAGNIFYING GLASS. YOU CAN TYPE IN A SPECIFIC ADDRESS. IF YOU THINK SOMEONE'S OPERATING AN STR NEXT TO YOU, YOU CAN LOOK IT UP AND IF IT'S NOT THERE, YOU CAN REPORT THEM TO US FOR BEING AN UNAUTHORIZED STR. SO THE NUMBERS, UH, FOR TODAY ARE, THIS IS ACTUALLY A SLIDE FROM LAST WEEK. SO WE'RE AT ABOUT 4,100, UM, REGISTRATIONS IN THE CITY OF HOUSTON THAT WE'VE ISSUED. WE'VE IDENTIFIED ABOUT 6,200 ST AND THAT NUMBER'S NOT STATIC. IT CHANGES EVERY DAY, RIGHT? TODAY, I LIST IT TOMORROW I TAKE IT OFF AND HE PUTS HIS ON, WE GOT TWO MORE ON, THREE MORE OFF. SO IT'S, IT'S NOT A, IT'S NOT A STATIC NUMBER, BUT WE HAVE RECEIVED ABOUT 5,200 APPLICATIONS. SO WE'VE GOT A LITTLE BIT OF A BACKLOG RIGHT NOW THAT WE'RE WORKING ON, BUT THAT'S ABOUT 93% OF IDENTIFIED STR HAVE REGISTERED. SO THAT'S GOOD. THAT'S GOOD THAT WE WERE ABLE TO GET THAT. UM, BUT ON THE NEXT SLIDE, IF WE CAN GO THERE, I WANNA SHOW YOU ABOUT THE COMPLAINTS. OKAY? SO THIS IS ALSO ON HOUSTON T.ORG. YOU'LL SEE A BLUE BUTTON ON THE SIDE THAT SAYS SUBMIT COMPLAINT. WHAT I DON'T WANT YOU TO BE UNDER ANY ASSUMPTION IS THAT YOU'RE GONNA GET A RESPONSE FROM THIS COMPLAINT. WE WILL, IF YOU ASK FOR A CALL BACK, WE'LL CALL YOU. BUT WE'RE NOT GOING TO LOOK INTO THE TRASH INCIDENT OR WE'RE NOT GONNA LOOK INTO THE NOISE INCIDENT. 'CAUSE WE SEE THIS AFTER THE FACT, RIGHT? WE WILL, WE WILL SEND A 3 1 1 TO SOLID WASTE IF SOMEONE REPORTS A TRASH ISSUE. BUT WHAT'S REALLY COOL ABOUT THIS FUNCTIONALITY IS REMEMBER THAT EMERGENCY CONTACT I TOLD YOU ABOUT. IF YOU SUBMIT SOMETHING IN ANY ONE OF THESE COMPLAINTS, IT WILL AUTOMATICALLY BE FORWARDED TO THAT EMERGENCY CONTACT SO THAT THEY CAN ADDRESS IT. WE HAD A PROPERTY OWNER REACH OUT TO US THE OTHER DAY BECAUSE SOMEONE COMPLAINED ABOUT TRASH BEING LEFT OUTSIDE. THEY GOT A TEXT BECAUSE THE, THE NEIGHBOR COMPLAINED OVER HERE, THEY GOT A TEXT, THEY RESOLVED IT AND THEY WANTED TO MAKE SURE THAT WE KNEW THAT THEY TOOK CARE OF THE PROBLEM, THEY HEARD AND THEY TOOK CARE OF IT. SO THAT, THAT TOOL IS ONE TO GET TO THE EMERGENCY CONTACT. SO MAYBE THEY CAN TAKE CARE OF IT. TWO, THAT TOOL HELPS US IDENTIFY THE PROBLEMATIC ST BECAUSE WE KNOW A MAJORITY OF THESE STS, THEY'RE GOOD OPERATORS. THEY'RE NOT HERE TO MAKE TROUBLE, THEY'RE NOT HERE TO THROW PARTIES. A MAJORITY OF THE STR ARE PRETTY GOOD. WE WANT TO TAKE OUR LIMITED RESOURCES. YOU GUYS HAVE HEARD THAT ALL NIGHT. OUR LIMITED RESOURCES AND TARGET. WHAT ARE THE PROBLEMATIC LOCATIONS? SO WE'VE ALREADY SEEN, UM, SINCE THIS HAS BEEN UP, THIS HAS BEEN UP SINCE OCTOBER, AND I THINK WE'VE GOT 300 AND SOMETHING COMPLAINTS. SO WE'RE AVERAGING ABOUT A THREE A DAY. AND, UM, WE'VE ALREADY, WE'RE ALREADY NOTICING REPEAT ADDRESSES, REPEAT ADDRESSES, REPEAT ADDRESSES. UM, SO THIS IS GONNA HELP US, YOU KNOW, FOCUS IN ON THOSE PROBLEMATIC AREAS AND, AND FIGURE OUT HOW TO TACKLE THOSE VERSUS WORRYING ABOUT ALL THE STR IN THE CITY BECAUSE AS YOU CAN SEE FROM THE MAP BEFORE THEY'RE EVERYWHERE. OKAY? UM, SO THAT'S HOUSTON ST R.ORG. AND SO, YOU KNOW, KEEP THAT IN MIND. NEXT SLIDE PLEASE. SO ENFORCEMENT THERE, WE DO HAVE MECHANISMS TO ENFORCE, RIGHT? WE, UM, REQUIRE THEM TO, UH, REGISTER WITH THE CITY. WE SEND THEM FOUR NOTICES EVERY TIME WE SEE A NEW ONE, OUR SYSTEM SCRAPES THE DATABASES AND LOOKS FOR ST THAT ARE LISTING. [01:40:01] WHEN WE START SENDING NOTICES, THEY GET A STREAM OF FOUR. WE ALSO RED TAG. SO WE WILL GO OUT, WE KNOW THAT THERE'S 6,200 OUT THERE. WE KNOW THAT 5,100 HAVE SUBMITTED AN APPLICATION. THERE'S THAT DELTA. WE WILL GO AND RED TAG THEM. WELL, HEY, YOU'RE OPERATING AN STR, YOU NEED TO REGISTER. HERE'S, HERE'S HOW YOU DO IT. YOU HAVE THIS MUCH TIME TO DO IT. WE HAVE THE ABILITY TO ISSUE A CITATION. NOW THAT'S TO THE PROPERTY OWNER WHO MAY OR MAY NOT BE AT THE STR IN QUESTION. SO THAT IS AN OPTION. WE CAN DO THAT. THE OTHER TOOL THAT WE HAVE IS DE-LISTING. SO IF WE SEE AN STR THAT HAS NOT OBTAINED A CERTIFICATE OF REGISTRATION THAT WE FIND IS CONTINUOUSLY GETTING COMPLAINTS ON OUR, ON OUR, UM, COMPLAINT LOG, WE CAN REACH OUT TO THE PLATFORMS AND SAY, TAKE THIS, UH, STR DELIST, TAKE 'EM OFF. THEY CAN'T, THEY CAN'T LIST RIGHT NOW. UM, I SENT, I MEAN WE'VE ALREADY BEEN SENDING SOME LOCATIONS TO THE PLATFORMS SAYING, CAN YOU LOOK INTO THIS? THEY WERE HAVING A PARTY. THEIR LISTING SAYS THAT THEY'RE, YOU'RE NOT ALLOWED TO HAVE PARTIES. IS THAT A VIOLATION OF YOUR TERMS AND CONDITIONS? SO WE'RE WORKING REALLY CLOSELY WITH THE PLATFORMS TO TRY AND MITIGATE THE CHALLENGES THAT COME OUT OF THIS. UH, ONE ISSUE THAT WE'VE SEEN IS DEED RESTRICTIONS AND HOA CIVIC ASSOCIATIONS. SOME OF Y'ALL HAVE RULES THAT PROHIBIT SHORT TERM RENTALS. REPORT IT, REPORT IT TO US AS AN UNAUTHORIZED STR. TELL US ABOUT YOUR DEED RESTRICTIONS. WE'LL CO UH, CO COORDINATE WITH THE LEGAL DEPARTMENT TO CONFIRM THAT YES, IN FACT THERE ARE DEED RESTRICTIONS. AND IF THERE ARE DEED RESTRICTIONS, WHETHER OR NOT THEY'RE REGISTERED WITH US, THEY CAN'T OFFER THAT. SO WE'LL, WE'LL AT LEAST GET THEM OFF THE PLATFORMS. AND IF THEY HAVE A CERTIFICATE OF REGISTRATION THAT WAS ISSUED TO THEM, WELL THAT WAS BASED ON FALSE INFORMATION AND WE CAN REVOKE THAT CERTIFICATE AT THAT TIME. SO THERE'S DIFFERENT ROUTES AND THERE'S DIFFERENT SCENARIOS, UM, ON HOW WE CAN ENFORCE, UH, THE, YOU KNOW, THOSE BAD ACTORS AND WE ALL HAVE THEM. DO Y ALL HAVE ST IN YOUR NEIGHBORHOODS OR DO YOU HAVE ANY BAD ACTORS THAT YOU KNOW OF? OKAY, SO YOU WANNA KNOW THIS SITE THEN. UM, AND THEN, UH, I WILL NOW TAKE ANY QUESTIONS. WE'RE ON THE LAST SLIDE. NO QUESTIONS. I'M JUST WONDERING, WITH FIFA AND OTHER SHORT TERM EVENTS GOING ON IN HOUSTON, IF SOMEBODY COMPLAINS THAT SOMETHING SEEMS TO BE LEASED OUT, CAN THE CITY REACT THAT FAST OR WILL IT ALL BE OVER WITH BY THEN? SO WE DO ANTICIPATE A SURGE IN, UH, STR ACTIVITY FOR FIFA. MOST DEFINITELY. IT REALLY, EACH ISSUE IS DIFFERENT. YOU KNOW, WHEN WE GET A NOISE COMPLAINT, WE COME IN THE NEXT MORNING AND SEE THE NOISE COMPLAINT. THERE'S VERY LITTLE WE CAN DO ABOUT THAT AT THIS TIME. BUT WE CAN LOOK AT OUR RECORDS AND LOG IN AND SAY, OH, IT LOOKS LIKE THEY'RE HAVING PARTIES. WE GOT THIS SAME COMPLAINT LAST FRIDAY. OR, UM, SO IT REALLY DEPENDS ON WHAT THE SITUATION IS. NOW, IF THERE'S VIOLENCE AND STUFF, OF COURSE HPD IS THERE AND WE KNEW WE SAW THAT. UM, THE WEEK OF NEW YEAR'S, I THINK THERE WERE FOUR, UH, GUN GUN INCIDENTS AT FOUR DIFFERENT STR AND YOU KNOW, WE, AS SOON AS WE GOT A, WE WERE INFORMED OF THAT, WE REACHED OUT TO AIRBNB AND BOOKING.COM AND VRBO AND SAID, Y'ALL KNOW THIS HAPPENED, DID Y'ALL SEE THIS? AND THEY'RE, THEY DON'T WANT THAT TO HAPPEN AT THEIR, UM, HOST PLACES. SO THEY'RE PRETTY PROACTIVE TOO. SO IT REALLY DEPENDS ON THE SITUATION. I CAN'T TELL YOU THEY'LL RESPOND RIGHT AWAY OR IT WILL TAKE TIME. I'M SORRY. YES SIR. HI, I AM AJU MUBARAK WITH SOUTHWOOD PLACE CIVIC CLUB AND WE HAVE SOME STR UM, WITH, WITH THOSE COMPLAINTS, ARE THEY ALSO A WAY THAT THE, LIKE THE POTENTIAL RESIDENTS WOULD BE ABLE TO SEE IT? LIKE A BBB TYPE RATING OR LIKE REVIEWS? OH, DO WE HAVE A REVIEW SYSTEM BASED ON OUR COMPLAINTS? YES, THERE IS NOT, BUT IF WE SEE AN EXCESSIVE AMOUNT OF COMPLAINTS, WE CAN REACH OUT TO THE PLATFORMS AND LET THEM KNOW ABOUT IT AND KIND OF BRING THEM UP TO SPEED. I CAN'T REVOKE A CERTIFICATE BECAUSE OF COMPLAINTS. I CAN FOLLOW UP WITH THE APPROPRIATE CITY DEPARTMENT. SO IF IT'S A TRASH THING, WE'LL SEND IT TO THE SOLID WASTE MANAGEMENT DEPARTMENT AND ASK THEM TO LOOK INTO IT. UM, BUT WE CAN'T REVOKE OR DE-LIST THEM JUST BASED ON COMPLAINTS. SO IS THAT LIKE, UH, IS THAT LIKE, UH, LIKE A ONE THROUGH FIVE REVIEW? YOU KNOW HOW YOU WOULD YEAH, NO, THERE'S NO REVIEW SYSTEM. IT'S JUST TO COMPLAIN ABOUT AN STR THAT'S OPERATING IN YOUR NEIGHBORHOOD THAT'S MAYBE DOING LOUD NOISE, LEAVING TRASH OUT ALL NIGHT. PARKING IS CREATING A PROBLEM ON THE STREET. SO IT'S ONE OF [01:45:01] THOSE, UH, THERE'S SIX CATEGORIES, UNAUTHORIZED, STR, LOUD NOISE PARTY, UH, SOLID, UH, TRASH ISSUE, PARKING, AND THEN OTHER. THANK YOU. YEAH, THANK YOU. YES, SIR. JUST TO KIND OF ANSWER YOUR QUESTION, YOU CAN GO ON AIRBNB AND YOU CAN SCROLL AND DO THE MAP AND FIND IT IN YOUR NEIGHBORHOOD AND THEN YOU CAN CONTACT AIRBNB ABOUT THAT PARTICULAR SHORT RENTAL. AS A HOST, WE DON'T WANT INFOR BAD INFORMATION FROM EITHER OUR NEIGHBORS WHERE MY AIRBNB IS FROM THE CITY OR FROM AIRBNB THEMSELVES. 'CAUSE THEY DO TAKE US OFF THE PLATFORM. THEY WILL REMOVE YOUR LISTING IF YOU HAVE TOO MANY COMPLAINTS. SO THE COMPLAINTS CAN COME FROM THE NEIGHBORS ASSOCIATED WITH THE HOUSE THAT'S ON THE LISTING OR IT COMES FROM THE PEOPLE WHO ARE OCCUPYING YOUR UNIT. SO A LOT OF TIMES, UNFORTUNATELY, BECAUSE YOU ALL DON'T KNOW THIS INFORMATION, AIRBNB HAS GOTTEN A BAD REP. AND SO NOW AS AIRBNB OWNERS, I NOW GOTTA PAY A FEE TO THE CITY SIMPLY BECAUSE THEY'RE TRYING TO CONTROL SOMETHING THAT UNFORTUNATELY NO OFFENSE, THAT PROGRAM IS NOT GOING TO FIX. SO IF YOU ALL JUST WOULD CONTACT AIRBNB ABOUT THE LISTING IN YOUR NEIGHBORHOOD, YOU'RE GONNA GET A LOT MORE EFFECTIVENESS. I AGREE. MM-HMM . WITH THAT, WITH CONTACTING AIRBNB? YEAH, ABSOLUTELY. DEPARTMENT IS HERE. SO RASHAD GA WITH THE LEGAL DEPARTMENT AND GENESIS JIMENEZ WITH THE LEGAL DEPARTMENT ARE HERE TODAY TOO. TO YOUR POINT, SIR, YOU KNOW, THE CITY OF HOUSTON, TO YOUR POINT SIR, THE CITY OF HOUSTON ISN'T GONNA BE IN THE BUSINESS OF ISSUING REVIEWS. UM, AND, AND WE REALLY SHOULDN'T BE IN A POSITION OF EFFECTIVELY ENDORSING ONE AIRBNB OR ONE STR AND IN TURN LOOKING LIKE THE CITY'S IN A POSITION WHERE IT'S NOT ENDORSING. UM, BECAUSE THAT CREATES LEGAL LI LIABILITY FOR THE CITY POTENTIALLY. SO THAT IDEA WAS BROUGHT UP WHEN WE WERE DEVELOPING THE ORDINANCE AND IT'S JUST NOT SOMETHING THAT THE CITY SHOULD DO. AND WE DON'T DO IT IN ANY OTHER FASHION EITHER. YES, MA'AM. DID YOU HAVE A QUESTION? YES. CAN YOU, CAN YOU COME TO THE MICROPHONE THOUGH? HI, I'M LINDSAY MCCLAIN, HOW ARE YOU? UM, SO MY QUESTION IS FOR OUR PRESIDENT WHO I'M STEPPING IN FOR, FOR BRASSWOOD PLACE NEIGHBORHOOD ASSOCIATION, UM, WHAT IS THE SHORTEST TERM ALLOWED IN FOR THIS? DO WE KNOW NIGHTLY, WEEKEND AND WEEKLY? IS THERE RESTRICTIONS ON THAT? 'CAUSE WE DO HAVE A NEIGHBOR THAT MOVED ACROSS THE STREET FROM ME AND ACTUALLY SHE REMINDED TO US TO ASK THIS FOR HER BECAUSE SHE SAID THOSE WERE, SHE MOVED FROM HER PART OF OUR NEIGHBORHOOD TO ACROSS THE STREET FROM US BECAUSE OF THAT VERY ISSUE. THERE WAS, UH, THE WEEKEND RENTAL OR THE NIGHTLY RENTAL WHERE THEY COULD RENT BY THE NIGHT AND THERE WOULD BE 40. WE ACTUALLY DROVE WITH HER WITH A BUNCH OF NEIGHBORS AT 10 31 SATURDAY NIGHT TO SEE THE 40 OR 50 PEOPLE JUST COMING OUT, DOING ALL SORTS OF BUSINESS IN THE GARAGE AND A CUL-DE-SAC TOO WITH CHILDREN AND, AND THE OWNER WAS IN A DIFFERENT CITY ANYWAY, A SHORT TERM RENTAL IS AT LEAST ONE NIGHT, NO MORE THAN 30 DAYS. SO IT COULD BE ONE NIGHT, TWO NIGHTS, THREE NIGHTS A WEEKEND, 30 DAYS. ANYTHING OVER 30 DAYS IS NOW OUT OF, UH, OUT OF ORDINANCE. DOES NOT NEED TO COMPLY YOU. ANY OTHER QUESTIONS? IF THERE ARE NO MORE QUESTIONS, WE DO HAVE A COUPLE OF ANNOUNCEMENTS. I DO WANNA TELL YOU THAT PUBLIC SESSION IS ON TUESDAYS AT 2:00 PM YOU DO HAVE TO SIGN UP IN THE CITY SECRETARY'S OFFICE. I'M SURE EVERYONE KNOWS HOW TO DO THAT. IF YOU DON'T CALL JUSTICE, SHE'S HAPPY TO WALK YOU THROUGH THAT PROCESS. UM, PUBLIC SESSION, TUESDAYS AT TWO O'CLOCK. WE WANT TO HEAR FROM YOU. UH, THE LAST TUESDAY OF THE MONTH IS A NIGHT SESSION AND THE MEETING STARTS AT FIVE. SO LET US KNOW IF YOU'RE COMING. WE'D BE HAPPY TO SUPPORT YOUR COMMENTS. UM, AT CITY HALL. AND THEN WE'VE GOT TOMORROW, UH, WE HAVE A PRESS CONFERENCE WITH CLEAR CHANNEL. WE'RE DOING A ILLEGAL DUMPING CAMPAIGN. YOU'LL SEE SOME BILLBOARDS AROUND THE DISTRICT THAT TALK ABOUT ILLEGAL DUMPING AND THEN THE FINES AND CAMERAS AND ALL THOSE THINGS. SO YOU'LL SEE THOSE UP AROUND. I THINK THERE'S GONNA BE ONE OFF OF 59. THERE'S GONNA BE ONE IN HAR CLARK. SO WE'VE GOT A COUPLE OF BILLBOARDS GOING UP THANKS TO CLEAR CHANNEL FOR HELPING US GET THE WORD OUT ABOUT STOPPING THIS ILLEGAL DUMPING. [01:50:01] UM, KEEP HOUSTON BEAUTIFUL DAY IS ON SATURDAY. UH, SUPER EXCITED THAT A LOT OF OUR DISTRICT K CHURCHES HAVE GOTTEN TOGETHER FOR A FAITH CLEANUP AND THEY HAVE, UM, PULLED THEIR CHURCH CONGREGATIONS TOGETHER AND VOLUNTEERS AND THEY ARE GONNA DO A MASSIVE CLEANUP AROUND ALL OF THEIR FACILITIES. UM, WE'VE ALSO GOT SOME CHURCHES THAT HAVE ALREADY DECIDED TO ADOPT THE ESPLANADES IN FRONT OF THEIR CHURCHES. SO WE'VE GOT A LOT OF GOOD STUFF HAPPENING. UH, WESTBURY IS HOSTING A KEEP HOUSTON BEAUTIFUL DAY, UH, EVENT ON SATURDAY AT THE BUTTERFLY GARDEN. SO IF YOU HAVE VOLUNTEERS THAT ARE JUST LOOKING FOR SOMETHING TO DO, UM, WE'VE GOT THOSE CLEANUPS HAPPENING. ANY OTHER NEIGHBORHOODS HOSTING EVENTS ON SATURDAY THAT WE DON'T KNOW ABOUT? WHAT WE HOPE TO SEE YOU COME VOLUNTEER WITH THE OTHERS. ANYTHING ELSE THAT YOU JUST WANT TO TALK ABOUT TONIGHT? I DO WANT TO THANK YOU ALL FOR GIVING US THE SUGGESTIONS OF THE TOPICS THAT YOU WANTED TO DISCUSS. IF THERE'S SOMETHING ELSE HAPPENING, UM, FREQUENTLY IN YOUR NEIGHBORHOODS THAT YOU WANT TO TALK ABOUT, WE'LL GET TOGETHER AGAIN AND WE'LL PULL THE APPROPRIATE PEOPLE TOGETHER TO TALK ABOUT IT. SO EMAIL US, CALL US, UH, LET'S KEEP WORKING TOGETHER AND MAKING DISTRICT A, A PLACE THAT WE CAN ALL BE PROUD OF. THANK YOU ALL FOR BEING HERE. Y'ALL GIVE A BIG ROUND OF APPLAUSE TO THE DISTRICT, A TEAM AGAIN FOR THE GREAT WORK THAT THEY'VE DONE TONIGHT. ALL RIGHT, TAKE SOME SANDWICHES AND SOME CHIPS HOME. THANK YOU'ALL ALL FOR BEING HERE. WE REALLY APPRECIATE IT. NIGHT. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.