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MY NAME IS LEANNA RAMBO AND I AM THE CHIEF CRIMINAL MANAGEMENT OFFICER.AND ON BEHALF OF THE HAS SENIOR LEADERSHIP, WE ARE DELIGHTED TO BE HERE TODAY, CELEBRATING YOU FOR ANOTHER YEAR OF THE HISTORIC SKYR WINS.
JAVI AIRPORT CONTINUES TO BE THE ONLY, I WANNA MAKE SURE THAT I, SAY THAT AGAIN.
JAVI AIRPORT CONTINUES TO BE THE ONLY FIVE STAR RATED AIRPORT IN THE FULL ENTIRE NORTH AMERICA.
AND TODAY WE'RE CELEBRATING TWO CONSECUTIVE YEARS OF THIS GREAT AND INCREDIBLE ACHIEVEMENT AND HOBBY.
IT'S NOT ONLY JUST FIVE STAR, BUT WE ARE ALSO THE BEST REGIONAL AIRPORT IN NORTH AMERICA, AND THAT IS VOTED BY THE PASSENGERS TWO YEARS RUNNING AS WELL.
WHICH AIRPORT? OUR SISTER BROTHER AIRPORT, JUST UP NORTH ALSO CONTINUES TO MAINTAIN AN EXCELLENCE OF FOUR STARS RAIDING BY SKYRAS.
THIS IS A SHINING MOMENT ALSO FOR ALL OF OUR PARTNERS OVER A BUSH.
WE'RE MOVING FORWARD THE, WITH THE CONSTRUCTION OF OUR NEW INTERNATIONAL TERMINAL, WHILE ALSO STILL RAISING THE BAR, KEEPING THE FOUR SKYRAS RATING STATUS FOR SIX YEARS AND RUNNING THAT IS REMARKABLE.
BUT WITH ALL THESE SHINING MOMENTS, WE STILL HAVE TIME TO KEEP ON GROWING.
HOUSTON AIRPORTS IS THE FIRST.
HOUSTON AIRPORTS IS THE FIRST EVER RECIPIENT OF A BRAND NEW SKYRAS WORLD AIRPORTS AWARD CATEGORY.
AND THAT CATEGORY IS BEST AIRPORTS, THEIR BEST ART IN AIRPORTS.
AND THESE AWARDS CELEBRATE TWO WONDERFUL PROGRAMS. IT CELEBRATES OUR PERFORMING ARTS PROGRAMS, AND IT ALSO CELEBRATES OUR VISUAL ARTS PROGRAMS. AND I'M GONNA TAKE A SPECIAL MOMENT TO RECOGNIZE THE WONDERFUL PEOPLE THAT ACTUALLY HIT THIS PROGRESS.
MS. MARIELLA
THE AMOUNT OF TIME AND EFFORT THAT HAS BEEN PUT AT BOTH AIR FORCE TO MAKE SURE THAT THOSE TWO PROGRAMS ARE THE SHINING STARS IS UNBELIEVABLE.
WE BEAT UP MANY OTHER AIRPORTS.
WE BEAT UP THE PARK, INDIA, SINGAPORE, AND EVEN, EVEN NEW YORK CITY.
I WOULD ALSO LIKE TO RECOGNIZE THE ASSISTANT DIRECTOR FOR THIS.
PROGRAMS ARE ONE THAT HELPS SIGN ALIVE, MS. MELANIE BROWN, OUR GUEST SERVICE.
BUT THERE IS TIME TO RECOGNIZE EVEN MORE BECAUSE WHAT WE ARE CELEBRATING TODAY DIDN'T JUST WAS ACCOMPLISHED JUST BY WHAT JUST MENTIONED.
IT WAS ACCOMPLISHED BY MORE THAN THAT, IT WAS ACCOMPLISHED.
WHAT I CALL THE HAS COMMUNITY IS ALL 300 HOUSTON AIRPORT EMPLOYEES, OUR STAKEHOLDERS, OUR FEDERAL PARTNERS, OUR AIRLINES, OUR SERVICE PROVIDERS.
EVERY SINGLE BODY MADE THIS HAPPEN FROM INFRASTRUCTURE TO IT.
EVERY SINGLE DIVISION OF ORGANIZATION SPENT THE LAST YEAR GAINING MOMENTUM FROM MAINTENANCE TO TERMINAL MANAGEMENT.
OUR TEAM OF HOUSTON AIRPORT EMPLOYEES, STAKEHOLDERS, AND VOLUNTEERS POUR THEIR HEARTS INTO OUR VISION TO ESTABLISH HOUSTON AS A FIVE STAR GLOBAL AIR SERVICE GATEWAY WITH THE MANDATE OF FLIGHT IS CELEBRATED OPERATIONS.
WE COULDN'T DO IT WITHOUT YOU.
WE KEEP ON, WE KEEP ON GIVING THAT MONEY CONCESSIONS.
YOUR PORTFOLIO AT IH IS AMONG THE TOP FIVE BEST AIRPORT DINING EXPERIENCES
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IN THE WORLD.FROM COMMERCIAL DEVELOPMENT TO AIR SERVICE DEVELOPMENT TO THE THOUGHTFULNESS PREVIOUS CREATED BY OUR ART DIVISION.
TODAY'S CELEBRATION IS AN EXAMPLE OF WHAT HAPPENS WHEN PEOPLE COME TOGETHER AND WORK TIRELESSLY, BECAUSE THAT'S WHAT WE HAVE DONE DURING THE LAST YEAR TO ACHIEVE THIS SHARED GOAL.
WE'RE HONORED HERE TODAY TO HAVE MAYOR SYLVESTER TURNER TO JOIN US FOR THE FESTIVITIES.
MAYOR, WE CANNOT MISS AN OPPORTUNITY TO THANK YOU FOR THE RELENTLESS SUPPORT FROM INVESTING IN THIS ION OF OUR ARTS PROGRAM TO ACTIVELY ASSISTING OUR TEAM DURING EMERGENCY OPERATIONS.
YOUR LEADERSHIP AND GUIDANCE HAVE EXPANDED THE GLOBAL REGION OF HOUSTON.
LET ME, LEMME START OFF, THANK YOU SO VERY, VERY MUCH AND I APPRECIATE YOUR, UH, YOUR COMMENTS AND, UM, AND QUITE FRANKLY, YOUR WORK AND YOUR LEADERSHIP.
SO THANK GIVING UP TO LILLIAN MARIO, IT IS GOOD TO, UH, GOOD TO BE WITH YOU AS THE DIRECTOR OF THIS FORCE SYSTEM NOW FOR 13 YEARS.
AND AS YOU CAN SEE, UH, AND COUNTY AND THE AWARDS AND THE ACCOLADES SPEAK FOR THEMSELVES.
YOU DON'T GET IT IF YOU, UNLESS YOU'RE MAKING A HUGE POSITIVE DIFFERENCE.
AND, UH, SO WE ARE HERE AND FOR 13 YEARS YOU'VE MADE A DIFFERENCE.
SO PLEASE GIVE IT UP TO MARIO.
AND OF COURSE, UH, HARVEY AIRPORT IS SITTING RIGHT IN THE HEART OF DISTRICT I, AND THAT'S COUNCIL MEMBER ROBERT GALLEGOS.
I KNOW HOW PROUD HE IS, UH, UH, J AIRPORT AND I KNOW, UH, IN CONTINENTAL IS, IS IS RIGHT BEHIND AND SEEING US AS WELL.
BUT, UH, LET ME GIVE IT UP TO COUNCIL MEMBER ROBERT GALLEGO, WHO SPEAKS ALL ABOUT, AND THEN IT TAKES THE WHOLE ECOSYSTEM.
AND SO THE CHIEF ECONOMIC DEVELOPMENT OFFICER IS, IS, IS HERE WITH US AS HE, AS HE HAS BEEN.
AND SO I CERTAINLY WANT TO ACKNOWLEDGE AND GIVE THANKS TO ANDY.
LOOK, YOU, YOU'VE HEARD FROM LILIANA AND, UH, AND, UH, AND I THANK THESE INDIVIDUALS.
UH, BUT QUITE FRANKLY, JUST LIKE, UH, SHE SAID, YOU DON'T MAKE IT HAPPEN WITHOUT THOSE WHO ARE WORKING EVERY DAY, ALL DAY 24 7, UH, WHOSE INDIVIDUAL NAMES ARE VERY SELDOM CALL.
BUT IN THE ABSENCE OF THE WORKERS, THINGS JUST DON'T GET DONE.
SO WHETHER IT'S, UH, THOSE WHO ARE FLYING THE PLANES IN AND OUTTA HERE, UH, THOSE, THE FLIGHT ATTENDANTS ON THE PLANE, UH, THOSE WORKERS WHO ARE CARRYING PEOPLE, UM, PEOPLE WITH DISABILITIES, SENIORS TO THE PLANE, PUSHING THEM IN THEIR WHEELCHAIRS, WHETHER IT'S THE PEOPLE, FOR EXAMPLE, WHO ARE TAKING CARE OF THE FLOORS, MOPPING THE FLOORS, AND CLEANING UP THE CUSTODIANS, THE JANITORS, HOWEVER YOU WANNA LOOK AT IT, WHETHER IT'S THE PEOPLE WHO ARE WORKING IN THE CONCESSION STANDS, CONCESSION OPERATORS, UM, ALL OF THE WORKERS WHOSE NAMES ARE VERY SELDOM CALLED IF EVER CALLED IN A FORM OF THIS KIND.
UH, BUT TO HELP TO MAKE A FIVE STAR AND A FOUR STAR, UH, AIRPORT SYSTEM.
I WANT TO PERSONALLY, PERSONALLY, ON BEHALF OF THE CITY OF HOUSTON TO SAY THANK YOU TO EACH AND EVERYONE, THOSE WHO I'M LOOKING AT AND THOSE WHO ARE WORKING AS WE TALK, UH, AT ALL OF OUR AIRPORTS IN THE CITY OF HOUSTON.
PLEASE GIVE A VERY STRONG APPLAUSE TO THE WORKERS.
YOU KNOW, UH, HOUSTON IS KNOWN BY SEVERAL DIFFERENT NICKNAMES.
WE ARE THE ENERGY CAPITAL WORLD.
WE HAVE THE LARGEST MEDICAL CENTER IN THE WORLD.
BUT THANKS TO THE HOUSTON AIRPORTS, UH, AS LILIANA SAID, WE ARE ALSO THE ART CITY AND HOME.
YOU KNOW, WHAT HOUSTON AIRPORTS HAS ACHIEVED BY WINNING THE WORLD'S BEST
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ART IN THE AIRPORT IS NOTHING SHORT OF HIS STORY.AND, UM, AND I'M NOT TALKING ABOUT ART IN THE MUSEUMS. I'M TALKING ABOUT ART IN THE AIRPORTS.
LAST YEAR, 54 MILLION PASSENGERS ENGAGED WITH ARTWORK, UH, THAT IS ROOTED IN HOUSTON'S DIVERSE COMMUNITY AND DYNAMIC CULTURE FROM PORTRAITS OF THE LATE TEJANA SUPERSTAR, SELENA TO COMMISSION SCULPTURES THAT SOAR TOWARDS THE SKY.
HOUSTON AIRPORTS HAS ONE OF THE LARGEST PUBLIC ART COLLECTION IN THE AVIATION INDUSTRY.
AND I AM PROUD OF THE DESTINATION, AS YOU SHOULD AS WELL.
PASSENGERS TELL US THAT THEY JUST CAN'T GET ENOUGH OF THE LIVE MUSICAL PERFORMANCES INSIDE OUR AIRPORT TERMINALS FROM JAZZ TO CLASSICAL HOUSTON AIRPORT HAS GROWN TO EMPLOY MORE THAN SIX DOZEN LOCAL MUSICIANS, THE BEST HOUSTON HAS TO OFFER.
AND THEN I'M LOOKING OVER HERE TO MY, TO MY RIGHT, AND I THINK WE GOT AN ARTIST OVER THERE WHO'S DOING HIS ARTISTS IN RESIDENCE AT BUSH AND HOBBY AIRPORTS OR INVITING PASSENGERS TO EXPERIENCE ART AS IT IS BEING CREATED.
BECAUSE WHEN HE FINISHES, YOU KNOW, I KNOW THERE'S ANOTHER CANVAS THAT I'M GOING TO BE WORKING ON, UM, BECAUSE I WANT SOME OF MY ART DISPLAY THAT WILL BE HERE EVEN AFTER I AM GONE, YOU KNOW, AND, UH, YOU DON'T HAVE TO LIKE IT BECAUSE BEAUTY IS IN THE EYES OF THE BEHOLDER.
UH, BUT THROUGH THEIR WORK, LOCAL ARTISTS SHOWCASE HOUSTON'S SIGNATURE HOSPITALITY AND COLORFUL SPIRIT.
AND WHEN PEOPLE ARE TRAVELING, IT'S NICE TO GET A BREAK FROM THE HUSTLE AND BUSTLE AND EXPERIENCE OF HOUSTON'S CULTURAL AMENITIES.
BUT IT'S NOT JUST ABOUT THE ARTS.
HOUSTON AIRPORTS HAVE ALSO BRAGGING RIGHTS FOR OVERALL EXPERIENCE AND CUSTOMER SERVICE.
HOUSTON AIRPORT CONTINUES TO BE A FIVE STAR AIRPORT, AND BUSH AIRPORT CONTINUES TO BE A FOUR STAR STAR AIRPORT.
AND WHEN IT COMES TO CUSTOMER SERVICE, YOU DON'T GET THAT JUST FROM TECHNOLOGY.
IN FACT, YOU GET TECHNOLOGY AT ALL.
CUSTOMER SERVICE MEANS A PEOPLE EXPERIENCE.
AND IT'S BECAUSE OF THE PEOPLE, UH, THAT DEFINE OURSELVES HERE TODAY, JUST AT WHAT I CALL ORDINARY FOLK, PROVIDING EXTRAORDINARY SERVICE THAT IS CALLED HOUSTON TO BE ON THE MAP.
AND FOR MANY OF THESE EMPLOYEES, THEY COME FROM THE EAST END.
THEY COME FROM SUNNYSIDE, THEY COME FROM MAGNOLIA TRADITION, THEY COME FROM ACRES HOLE, THEY COME FROM FIFTH WARD FOR BEND, YOU NAME IT, THEY COME MIDTOWN.
THESE EMPLOYEES COME FROM ALL OVER THE CITY OF HOUSTON AND REPRESENT THE DIVERSITY OF OUR CITY.
AND QUITE FRANKLY, THAT'S THE REASON WHY I WANTED TO BE HERE.
I HAVEN'T TAKEN A SINGLE SENIOR CITIZEN OR PERSON WITH DISABILITIES TO THEIR FAITH.
I HAVEN'T FLOWN A PLANE, I HAVEN'T PROVIDED A COKE OR ANYTHING TO ANYBODY ON THE PLANE.
I HAVEN'T BEEN OUT THERE ON THE, ON THE TARMAC EXCEPT TO BOARD THE PLANE.
SO IN THE ABSENCE OF YOU, I WOULD NOT BE STANDING WHERE I STAND TODAY ON BEHALF OF 2.3 MILLION ERS AND THE 54 MILLION PASSENGERS THAT HAVE COME IN AND OUT OF THE AIRPORT TO THOSE AT INTERCONTINENTAL AIRPORT.
THE WORKERS, LET ME SAY THANK YOU FOR THOSE HERE AT HOBBY.
LET ME SAY THANK YOU, UH, BECAUSE I BELIEVE THE PEOPLE IN OUR CITY REPRESENT THE BEST OF THE BEST TO OUR CONCESSIONAIRES, OUR RESTAURANTS, THE EMPLOYEES WHO ARE WORKING THERE, LET ME SAY THANK YOU.
AND THAT'S WHY WE HAVE COMMITTED OURSELVES IN THIS CITY TO SAY, NO EMPLOYEE, NO EMPLOYEE SHOULD BE MAKING LESS THAN $15 AN HOUR IN OUR ECOSYSTEM.
AND QUITE FRANKLY, THAT'S THE FLOOR.
AND IT SHOULD ONLY RISE FROM THERE.
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GO UP, THEN ALL OF THE BENEFITS SHOULD BE GOING UP JUST LIKE THE PLANES.AND THAT WAY EVERYBODY BECOMES A VALUABLE STAKEHOLDER IN WHAT'S TAKING PLACE IN OUR AIRPORT SYSTEM.
SO TOMORROW, THANK YOU ONCE AGAIN FOR YOUR LEADERSHIP.
AND ADAM, THANK YOU AGAIN FOR YOUR LEADERSHIP, ANDY, UH, THE COUNCIL MEMBER.
BUT EXCEPT, BUT ESPECIALLY IF I HAD AN AWARD TO GIVE TO EACH AND EVERY ONE OF YOU AND THOSE WHO I DO NOT SEE, I WILL GIVE THAT TO YOU.
AND IN MY FINAL YEAR AS MAYOR, I CAN'T TELL YOU HOW PROUD I AM, UH, BECAUSE AT THE END OF THE DAY, I CAN GO BACK TO THE ACRE HOME, THE NORTH SIDE OF THE FOUR FOUR, AND SAY I WAS THE MAYOR WHEN HARVEY BECAME A FIVE STAR AIRPORT.
NOT ONE TIME, BUT TWO TIMES AN IN A CONTINENTAL FOUR STAR FOR SIX CONSECUTIVE YEARS.
AND WE ARE BEST IN THE REGION AND IT HAS HAPPENED UNDER THIS BROTHER'S WATCH.
AND I THANK MAYOR, THANK YOU FOR THOSE WORDS.
AND, UM, SO THERE'S SOME, A COUPLE THINGS THAT WE CAN DO.
AND YOU HAVEN'T DONE THIS OR THAT, OR THE OTHER IS CALLED SHATTERING AND AVIATION WORKER.
WE COULD PUT THAT IN YOUR CALENDAR ANY DAY YOU WANT.
SO, UM, AS WE, AS WE SPOKE OF THE VISION OF THE HOUSTON AIR FORCE TO ESTABLISH HOUSTON AS A FIVE STAR GLOBAL SERVICE GATEWAY WITH THE MAGIC OF LIFE CELEBRATED, WE CANNOT GO WITHOUT MENTIONING OUR DIRECTOR, DIRECTOR MARIO DIAZ, THE DIRECTOR OF AVIATION FOR HOUSTON AIRPORTS.
HE IS THE MAN AND THE BRAINS BEHIND THIS VISION.
WE WILL NOT BE HERE TODAY CELEBRATING WITHOUT THIS.
THIS WINS TODAY'S WITHOUT THE LEADERSHIP, WITHOUT THE FACT THAT YOU PUSH US EVERY DAY TO BECOME BETTER.
THE FACT THAT WHEN WE'RE SITTING AROUND THAT TABLE, YOU MAKE US THINK AND RETHINK HOW WE OPERATE THIS AIRPORT.
ON BEHALF OF ALL 1200 HOUSTON AIRPORT, I'M HERE TO SHOW YOU AND TO THANK YOU FOR EVERYTHING THAT YOU DO FOR US, FOR GETTING US SEE HERE TODAY.
WELL, THANK YOU FOR THOSE KIND WORDS.
FIRST, MAYOR ANDY, COUNCILMAN GALLS, THANK YOU FOR TAKING THE TIME OUTTA VERY BUSY SCHEDULES TO BE HERE WITH US THIS MORNING TO CELEBRATE THIS GRAND CELEBRATION.
AND TO ALL OF YOU, OUR STAFF, OUR EMPLOYEES, OUR WORKERS, IN A WORD, OUR TEAM MEMBERS.
WHAT IS THIS CELEBRATION ABOUT? LET'S RUN IT DOWN.
THIS CELEBRATION IS A CELEBRATION OF SUCCESS, A CELEBRATION OF ACHIEVING.
IT IS WHAT YOU HAVE MADE HAPPEN.
IT IS THE PROUD RECOGNITION YOUR ACCOMPLISHMENTS HAVE BROUGHT TO THIS DEPARTMENT AND TO THIS CITY.
I'M THRILLED TO STAND HERE BEFORE YOU TODAY, BUT THANK YOU FOR ALL THE HARD WORK OF IN ACCOMPLISHING A FEAT THAT, AS I SAID, NO OTHER AIRPORT IN NORTH AMERICA HAS BEEN ABLE TO MATCH.
AND BELIEVE ME, THEY ARE TRYING.
WE ARE GETTING THE PHONE CALLS.
COULD YOU PLEASE SEND US YOUR PLAYBOOK? NO.
UM, AND THE FACT THAT WE HAVE TRULY CREATED A FIVE STAR GLOBAL AIR SERVICE AIRPORT WITH A MAGICAL FLIGHT TO CELEBRATE THE ACCOLADES THAT WE HAVE BEEN, HAVE BEEN BESTOWED UPON US ARE NUMEROUS.
AND ONE, THE FULL SPECTRUM OF ENGAGEMENT, OF COMPETENCE AND COMMITMENT.
AND I THINK I HAVE AN IDEA AS TO WHY YOU HAVE MADE IT HAPPY IN HIS AWARD-WINNING BOOK.
START WITH WHY SIMON SINEK TELLS AN ENGROSSING STORY ABOUT MARTIN LUTHER KING AND HIS INSPIRATIONAL ABILITIES AS AN OR OR SINEK.
SAYS IN THE SUMMER OF 1963, A QUARTER OF A MILLION PEOPLE SHOWED UP TO HEAR DR. KING DELIVER HIS, I HAVE THE GREEN SPEECH ON THE STEPS OF THE OLYMPIAN MEMORIAL.
BUT HOW MANY PEOPLE SHOWED UP FOR DR. KING? CYNIC SAYS ZERO.
THEY SHOWED UP FOR THEMSELVES.
IT WAS THAT WHAT IT WAS, WHAT THEY BELIEVED IT WAS WHAT THEY SAW AS AN OPPORTUNITY TO HELP AMERICA BECOME A BETTER VERSION
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OF ITSELF.IT WAS THEY WHO WANTED TO LIVE IN A COUNTRY THAT REFLECTED THEIR OWN VALUES AND BELIEFS THAT INSPIRED THEM TO GET ON A BUS FOR EIGHT HOURS TO STAND IN THE WASHINGTON SUN IN THE MIDDLE OF AUGUST.
BEING IN WASHINGTON WAS SIMPLY ONE OF THE WAYS THAT THEY CHOSE TO PROVE WHAT THEY BELIEVED.
AND THE SPEECH REMEMBER WAS ABOUT WHAT HE BELIEVED, NOT HOW THEY WERE GOING TO DO IT.
HE GAVE THE I HAVE A DREAM SPEECH, NOT THE I HAVE A PLAN SPEECH.
AND TO MAKE IT CLEAR, I AM NOT DR. KING, OKAY? UM, BUT HE MAKES A POINT THAT IS SO CLEAR AND TIMELESS THAT ALL THESE YEARS I HAVE TALKED ABOUT THE AIRPORT VISION TO BECOME A GLOBAL FIVE STAR AIRPORT WHERE THE MAGICAL FLIGHT IS CELEBRATED.
WHY? BECAUSE THAT'S WHAT YOU WANT TOO.
YOU WANT BE SUCCESSFUL, YOU WANNA BE PART OF THE WINNING TEAM.
YOU WANNA ENJOY THE WORK YOU DO.
YOU WANNA ACCOMPLISH SOMETHING OF BENEFIT FOR YOUR COMMUNITY AND FOR YOUR CITY, AND EVEN POSSIBLY FOR THE NATION YOU WANT SERVE PROUDLY AS A CITIZEN OF THIS GREAT CITY.
I WOULD ALSO SAY THAT THERE STILL REMAINS QUITE A BIT OF WORK TO DO, AS HAS BEEN SAID IN OUR FLAGSHIP AIRPORT, INTERCONTINENTAL.
BUT CAN ANYONE STILL HAVE ANY DOUBT ABOUT THE FACT THAT WE CAN DO THIS? I WANT TO TAKE TIME TO EXPRESS MY GRATITUDE TO MY SENIOR LEADERSHIP.
ANY SENIOR LEADERSHIP, PLEASE DOWN, RAISE YOUR HAND, BE RECOGNIZE.
IN PARTICULAR, I WOULD ALSO, UM, LIKE TO, UM, RECOGNIZE THE LEON RAMBLE, WHO HAS SPEARHEADED THIS ENTIRE MOVEMENT FOR THE FIVE STAR AIRPORT SYSTEM.
AND, AND I WOULD ALSO LIKELY TO RECOGNIZE THROUGH CAC, OUR CHIEF, UH, OPERATING OFFICER, WHO THOUGH RELATIVELY NEW TO OUR TEAM, HAS NEVERTHELESS MOVED 10 POSITION TO HELP US FORWARD IN THIS DIRECTION.
JAMES, LEMME CLOSE WITH AN AFTERWARDS FOR SAYING THAT'S ATTRIBUTED TO THE POET, THE ROMAN POET FOREX, WHO LIVES SOME 2000 YEARS AGO.
HE SAYS IN HIS BOOK, OWNS M SEIZES THE DAY, ADVANCE YOUR POSITION, ENJOY, MAKE WHATEVER YOU CAN OF THE SITUATION.
MAKE IT BETTER, CREATE JOY BY HELPING SOMEONE.
WE SHALL DO THAT EXACTLY TODAY.
WE WILL TAKE THE REST AND WE WILL SELL IT.
THANK YOU FOR THOSE WORDS, MARIO.
AND NOW WE'RE GONNA BRING IN A LITTLE BIT MORE LOCAL AND, UH, WE'RE GONNA BRING THE COUNCIL MEMBER FOR WORK, MEMBER DIEGOS TO GIVE US SOME OF YOUR WORDS.
WHAT AN AMAZING MORNING TO BE BEFORE YOU ALL AGAIN, TO RECOGNIZE AND CELEBRATE YOU FOR THIS INCREDIBLE ACCOMPLISHMENT.
AND SITTING HERE, I SEE THIS VIDEO TRAILER AND THERE'S ONE THERE, A, A SLIDE THERE THAT SAYS, FROM H TOWN WITH LOVE.
THAT TELLS IT ALL THAT THESE EMPLOYEES TAKE PRIDE AND THEY LOVE THEIR CITY AND THEY DO THE BEST THEY CAN.
SO THAT WAY OTHERS THAT ARE VISITING OUR CITY CAN SEE WHAT CITY, WHAT, UH, HOUSTON OUR CITY HAS TO OFFER.
SO AGAIN, THANK YOU TO ALL THE EMPLOYEES THAT MADE THIS POSSIBLE.
A YEAR AGO WHEN HOBBY WAS AWARDED ITS FIRST FIVE STAR RATING, I KNEW IT WAS JUST THE BEGINNING.
AND THAT'S BECAUSE OF ALL OF YOU.
DIRECTOR DIAZ ANA, FOR YOUR LEADERSHIP, THE MANY DEDICATED AND PASSIONATE AIRPORT EMPLOYEES, AIRLINE PARTNERS, AND CONCESSIONAIRES I HAVE COME TO KNOW AND RESPECT OVER THESE PAST 10 YEARS.
YOU HAVE THE WORK ETHIC, THE MINDSET, AND THE PASSION TO GUIDE YOU AND THIS FACILITY TOWARDS SUCCESS.
I, I DON'T LIVE TOO FAR FROM HERE AND I FLY IN AND OUT OF HOBBY
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SEVERAL TIMES A YEAR.AND I SEE IT AND EXPERIENCE IT MYSELF AS A TRAVELER.
HERE WE ARE TODAY CELEBRATING THIS FIVE STAR REALITY RATING FOR THE SECOND YEAR IN A ROW.
HOBBY IS THE ENVY OF THE NORTH AMERICAN AIRPORTS AND IT'S DUE TO FRONTLINE EMPLOYEES TO THE TERMINAL MANAGEMENT AND AIRPORT LEADERSHIP.
AIRPORT SYSTEM EMPLOYEES ARE DEDICATED TO ELEVATING THE PASSENGER EXPERIENCE.
AS A DISTRICT EYE COUNCIL MEMBER, I AM PROUD TO HAVE A FIVE STAR WORLD CLASS AIRPORT IN MY DISTRICT, BUT I'M MORE PROUD OF THE EMPLOYEES WHO MAKE THIS A REALITY.
AND HERE WE ARE AGAIN, LIKE ANA STADIUM.
WE ARE ALSO CELEBRATING HOBBY AIRPORT AS THE BEST REGIONAL AIRPORT IN NORTH AMERICA, WHICH IS SO IMPORTANT 'CAUSE IT'S RATED BY THE PASSENGERS.
ALSO THE NEW AWARD, BEST SERGEANT IN THE AMER IN THE AIRPORTS.
AND IT WAS STATED BEATING OUT QATAR IN NEW YORK CITY AND OTHER MAJOR AIRPORTS.
SO AGAIN, CONGRATULATIONS TO ALL THE EMPLOYEES THAT MADE THIS POSSIBLE.
AND AS I SAID, BRINGING A LITTLE BIT MORE LOCAL, I WOULD BE REMISS.
AND, AND I KNOW THIS IS HARD BECAUSE ALL OF 1200 EMPLOYEES DO PARTICIPATE AND WE DO DO A LOT OF WORK, BUT WE'RE TALKING ABOUT THE LOCALS, THE ONES THAT ARE HERE DAY IN AND DAY OUT.
SOME OF US WORK COUNTY UP SYSTEMWIDE, UH, BUT I WOULD LIKE TO REALLY TAKE THIS TIME TO RECOGNIZE A COUPLE OF EMPLOYEES, UH, DAWN HOFFMAN, THANK YOU FOR EVERYTHING, DAWN.
I WOULD LIKE TO RECOGNIZE TRACY, WONDERFUL JOB LEAVING YOUR, YOUR
WHAT THE MAYOR SAID THAT WE WOULDN'T BE ABLE TO DO WITHOUT THE PEOPLE.
AND YOU GUYS ARE THE ONES THAT MAKE THE PEOPLE YOU MAKE THE PEOPLE DO WHAT WE HAVE BEEN ABLE TO ACCOMPLISH.
I REALLY APPRECIATE ALL THE HEART THAT YOU PUT INTO YOUR WORK.
MICHAEL ROSS, FLETCHER, SEAN, I KNOW SOME OF YOU GUYS ARE NOT HERE, BUT THANK YOU FOR EVERYTHING THAT YOU DO DAY IN AND DAY OUT BECAUSE YOU'RE ALSO PART OF THIS HOBBY TEAM.
RAJ, ANGEL AND MONICA, I KNOW THAT WE'RE IN THE 1 39 INSPECTION OVER AT ELLINGTON.
SO PROBABLY THE, THE MAINTENANCE STAFF IS ELLINGTON.
BUT FROM THE BOTTOM OF MY HEART, I HAVE TO SAY THANK YOU FOR EVERYTHING THAT YOU DO.
TSA AND THE CBP STAFF, SOUTHWEST AIRLINES AND THE OTHER AIRLINES.
WE COULDN'T DO IT WITHOUT HERE.
AND NOW I'M GONNA BRING FORWARD MR. GIN
ALRIGHT, WHAT A GREAT DAY TO BE HERE.
UM, FIRST OFF, I'D LIKE TO SAY A A A THANKS, UH, THANKS TO THE MAYOR AND ANDY FOR REALLY PUSHING US, UM, REALLY LEAVING US IN, SUPPORTING US FIRST, YOU KNOW, GET THIS ACHIEVEMENT THAT WE'VE GOT MARIO, UH, STRATEGICALLY, I, THE DIRECTION THAT YOU'VE GIVEN US IS FANTASTIC.
UM, ONE OF THE THINGS THAT I WANT TO SAY MAY TO THE EMPLOYEES IS WE'RE REALLY PROUD OF YOU.
IF YOU THINK ABOUT WHAT YOU'VE DONE, YOU'RE A FIVE STAR AIRPORT HERE.
YOU'RE A FOUR STAR AIRPORT AT BUSH, BUSH THIS YEAR.
UM, AND THAT'S AGAIN, ACHIEVEMENTS THAT WE'VE BEEN VETTED BY A THIRD PARTY AUDITOR THAT CAME IN HERE AND REALLY SAID THAT WE'RE GETTING IT AND WE'RE DOING IT.
AND IT'S A REALLY IMPORTANT WHEN YOU DO THAT BECAUSE OF THE FACT THAT AGAIN, THIS IS AN ACHIEVEMENT BY THE PEOPLE.
THE FANCY FACILITIES ARE WONDERFUL.
UM, BUT THE REALLY WAY THAT WE HAVE THIS FIVE STAR EXPERIENCE IS WITH THE PASSENGERS, IS WITH THE EMPLOYEES HERE THAT WE'RE DEALING WITH THAT.
AND SO, AGAIN, I WANT TO SAY THANK YOU AND I WANT TO SAY THAT I'M PROUD OF YOU.
UM, ONE OF THE THINGS I WANNA MAKE SURE THAT YOU REALLY HAVE TO UNDERSTAND HOW IMPORTANT YOU ARE TO THIS, AND I, I USE THE PARABLE OF THE STONE MASONS, RIGHT? SO THIS IS MIDDLE AGES GUY'S WALKING DOWN THE, UH, THE PATH AND HE SEES THEM BUILDING A CATHEDRAL AND HE WALKS UP TO A FIRST STONE MASON.
HE SAYS, UH, WHAT ARE YOU DOING? AND THIS STONE MASON SAYS, UM, MAKING BRICKS SO I CAN FEED MY FAMILY WALKS NEXT TO THE NEXT STONE.
MASON ASKS THE STONE MASONS, WHAT ARE YOU DOING? HE SAYS, WHY DON'T JUST BUILD A WALL.
AND SO, AND THEN HE ACTS, UH, GOES TO THE NEXT STONE MASON AND HE SAYS, WHAT ARE YOU DOING? HE SAYS, I'M BUILDING A CATHEDRAL.
MAKE SURE THAT WE DRIVE HOME IS, IS THAT WE VALUE YOU AS EMPLOYEES BECAUSE OF THE FACT THAT WE WANNA MAKE SURE THAT YOU UNDERSTAND YOU'RE BUILDING THE CATHEDRAL HERE.
IT'S REALLY IMPORTANT FOR YOU TO BE ABLE TO UNDERSTAND THE IMPORTANCE THAT YOU HAVE TO THIS ORGANIZATION.
THIS AIRPORT SYSTEM IS RESPONSIBLE FOR $36.4 BILLION IN ECONOMIC ACTIVITY ON AN ANNUAL BASIS TO THIS REGION AND ABOUT 190,000 JOBS.
[00:30:01]
SO YOU THINK ABOUT ALL YOUR FRIENDS AND YOUR NEIGHBORS AND YOUR FELLOW HOUSTONIANS THAT ARE REALLY DEPENDENT ON THIS AIRPORT AND YOU ARE AN INTEGRAL PART OF THAT.UM, I WANT TO MAKE SURE THAT WE UNDERSTAND TOO AS, AS WE CELEBRATE THIS FIVE STAR ACHIEVEMENT, WHEN WE LOOK AT THE GROWTH THAT'S HAPPENING AT THIS AIRPORT AND THINGS THAT ARE COMING IN THE FUTURE, RIGHT? WE'VE GOT NEW FACILITIES, WE'VE GOT SOUTHWEST AIRLINES INVESTING A HALF A BILLION HERE.
WE'VE GOT, YOU KNOW, OUR OWN BILLIONS OF DOLLARS THAT WE'RE INVESTING IN BUSH.
YOU'RE ALL A PIECE OF THAT 'CAUSE OF THE FACT THAT WHAT WE HAVE HERE IS A VIBRANT CITY THAT HAS FIVE STAR AIRPORT AND A FIVE STAR, UM, TEAM.
AND THEN YOU'VE GOT THIS FOUR STAR REPORT BUSH.
IT'S REALLY EASY FOR PEOPLE IN THE INVESTING WORLD TO SAY, I WANT TO BE IN HOUSTON AND I NEED TO GROW IN HOUSTON BECAUSE OF THE FACT OF WHAT WE'RE PROVIDING HERE.
SO I JUST WANT TO AGAIN SAY THANK YOU TO THE TEAM AND I'M PROUD OF YOU.
'CAUSE AGAIN, IT'S A FIVE STAR AWARD THAT WE'VE GOT, BUT IT TAKES A FIVE STAR TEAM AND A FIVE STAR VETERANS.
SO AGAIN, THANKS COUNCIL MEMBER GALLEGOS AND THE END MAYOR.
WE GOTTA CONTINUE GAINING OUR MOMENTUM.
THE HARD WORK COMES IN MAINTAINING THOSE FIVE STARS AND GETTING BUSH AND BUILDING UP ON BUSH TRACK RECORD.
WE MUST CONTINUE TO EVOLVE OUR ARTS PROGRAM AS WELL AS KEEP ON MAKING THIS EXPERIENCE AIRPORTS MOMENTUM.
SO WE ASK YOU FOR YOUR CONTINUOUS SUPPORT AND WE THANK YOU FOR EVERYTHING THAT YOU HAVE DONE FOR THIS FORCE SO FAR AND, AND TO ALL OF OUR EMPLOYEES.
SO, UH, HERE COMES THE GREAT, THE GREAT PART WHERE WE GET TO EAT.
SO, UH, THIS IS THIS, THIS WILL BE THE CONCLUSION OF THIS EVENT.
SO ONE MORE THING, THANKING THE, UM, COMMUNICATIONS TEAM FOR ALL THE WORK, THE EMPLOYEE ENGAGEMENT TEAM AND ALSO MS. MCKNIGHT.
WHERE'S MS. ME NY, SHE'S THE PRICE STAR.
UH, SHE'S THE PERSON THAT MAKES IT ALL HAPPEN.
AND AGAIN, THIS IS GOING ON AT THREE DIFFERENT CAMPUSES.
WE HAVE BREAKFAST WITH OUR EMPLOYEES FROM THE THIRD SHIFT THIS MORNING AT 5:00 AM UH, NOW, RIGHT NOW WE'RE GONNA DO OUR FIRST UH, AND SECOND SHIFT.
AND WE ARE COMING BACK AT NINE O'CLOCK TO DO THIRD SHIFT HERE AT HOBBY.
SO IT WILL BE A PRETTY BUSY DAY FOR ALL OF US.
SO, UH, IF YOU GUYS COULD GO BACK TO WHERE THE, UH, TERMINAL MANAGEMENT, UM, AREA IS THAT WE HAVE, UH, FOOD THERE FOR YOU.
UH, WE ALSO HAVE A BEAUTIFUL MOMENTUM THAT ALL OF OUR EMPLOYEES ARE GONNA GET.
AND THIS IS ONE OF A KIND, YOU GUYS.
'CAUSE IT'S GONNA BE VERY, VERY, IT IS VERY VALUABLE RIGHT NOW, BUT IN FIVE YEARS IT'S JUST GONNA BE LIKE A MILLION DOLLARS.
SO MAKE SURE THAT YOU KEEP IT
TWO, UH, UH, MAYOR AND ANDY CAGO, IF YOU GUYS CAN COME FORWARD, UH, MARIO AND, AND, AND, UH, JIM, WE WANNA TAKE A PICTURE.
IF I COULD GET ALL THE CUSTODIAL EMPLOYEES TO COME FORWARD, ALL THE MAINTENANCE EMPLOYEES TO PLEASE COME FORWARD SO WE CAN TAKE A GREAT, WONDERFUL PICTURE.
THIS IS GONNA BE A HISTORIC EVENT.