[FY 2024 Budget Workshop: Information Technology]
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THE FLOOR IS YOURS.SO, UM, AS YOU MENTIONED, I'M THE CHIEF INFORMATION OFFICER AND DIRECTOR OF THE HOUSTON IT SERVICES DEPARTMENT, AND I'M DELIGHTED TO BE HERE TODAY TO PRESENT OUR FY 24 BUDGET.
WITH ME HERE AT THE PODIUM IS WILLIAM BRYANT.
WILL IS A KEY MEMBER OF DIRECTOR JONES' TEAM.
UM, I WANT TO THANK BOTH WILLS BRYANT AND JONES, UM, FOR LENDING HIM TO ME FOR SEVERAL YEARS NOW.
UM, MR. BRYANT OVERSEES ALL THINGS HITS FINANCIAL, AND, UH, WHILE HE HAS ACCEPTED A NEW AND BIGGER ROLE IN DIRECTOR JONES' DEPARTMENT, UM, I WANT TO TAKE THIS OPPORTUNITY TO SAY THANK YOU AND TO HEAP SOME PRAISES ON HIM.
HE IS AN AMAZING INDIVIDUAL, INCREDIBLY TALENTED.
UM, HE HAS PRESENTED, UH, BOTH TO ME AS WELL AS TO THE IT GOVERNANCE BOARD AND TO YOU SOME WONDERFUL FINANCIAL ANALYSIS AND PLANNING.
AND HE HAS ABSOLUTELY RAISED THE BAR FOR THE HOUSTON IT SERVICES DEPARTMENT.
AND SO IN ADDITION TO HIS STEADY GUIDING HAND, HE HAS TWO OF HIS STAFF HERE TODAY WHO I WOULD LIKE THEM TO STAND UP.
WE HAVE HERB GARNER AND KYIA ASKEW, UH, LONGTIME MEMBERS OF THE FINANCE DEPARTMENT.
AND TOGETHER THIS THREE PERSON TEAM, UM, KEEPS HITS GOING FROM A FINANCIAL ANALYSIS AND PLANNING PERSPECTIVE.
UM, THEY ARE THE, UM, MIGHT BEHIND THIS BUDGET DOCUMENT AND THIS PRESENTATION.
AND SO I WANNA SAY THANK YOU TO EACH OF THEM.
THE REST OF MY TEAM IS HARD AT WORK DOING ALL THINGS TECHNOLOGY, AND SO I'LL INTRODUCE A LITTLE BIT ABOUT THEM.
UM, BUT AGAIN, I WANNA SAY THANK YOU TO WILL FOR, UM, HIS INCREDIBLE INTELLIGENT AND INSIGHTFUL AND CALM GUIDING HAND THROUGH WHAT IS SOMETIMES A LITTLE CHAOTIC AND ALSO A VERY COMPLEX CHARGEBACK METHODOLOGY.
AND SO, UM, WE'LL GET STARTED WITH THAT.
SO WE CAN GO TO THE AGENDA SLIDE.
AND SO THIS IS THE STANDARD AGENDA THAT YOU'RE SEEING ON EVERYONE'S PRESENTATION.
AND WHILE THAT SLIDE IS COMING UP, I'M GOING TO, UM, GIVE A BRIEF OVERVIEW OF THE HITS EXECUTIVE TEAM.
AND SO MOST OF YOU HERE PROBABLY KNOW EACH ONE OF THESE INDIVIDUALS, BUT I DO WANNA GIVE THEM SOME, UH, ACKNOWLEDGEMENT AND PRAISE AS WELL.
UM, THESE ARE THE IT LEADERS WHO PROVIDE ENTERPRISE TECHNOLOGY STRATEGY AS WELL AS IT OPERATIONS.
AND THAT IS FOR ALL CITY DEPARTMENTS.
UM, THEY ARE A HIGHLY EDUCATED TEAM OF WHOM I AM INCREDIBLY PROUD AND HONORED TO WORK WITH.
I BELIEVE THAT THIS IS THE STRONGEST IT EXECUTIVE TEAM THAT THIS CITY, THE NATION'S FOURTH LARGEST HAS HAD IN MANY, MANY YEARS.
AND SO, UM, I HOPE YOU ARE AS PROUD OF THEIR ACCOMPLISHMENTS AS I AM.
SO STARTING IN THE CENTER, SOMEONE WHOM YOU ALL KNOW VERY WELL IS THE CITY'S CHIEF INFORMATION SECURITY OFFICER, DR. CHRISTOPHER MITCHELL.
AND SO DR. MITCHELL LEADS OUR ENTERPRISE CYBERSECURITY TEAM.
YOU'VE LEARNED, I'M SURE A GREAT DEAL FROM HIM FROM HIS PERIODIC BRIEFINGS TO CITY COUNCIL, AS WELL AS THE TOURS OF THE CITY SECURITY OPERATION CENTER.
IF YOU HAVE NOT YET DONE THAT, YOU SHOULD TAKE US UP ON OUR OFFER.
THE NEXT TIME WE PROVIDE YOU THAT OPPORTUNITY.
YOU WILL BE AMAZED AT WHAT THIS TEAM DOES.
UM, DR. MITCHELL CONTINUES TO GARNER NATIONAL ATTENTION FOR HIS EXEMPLARY CYBERSECURITY STRATEGY, UM, PLANNING TECHNIQUES AND PRACTICES TO DO THE AMAZING THINGS THAT THEY DO TO KEEP THIS CITY SAFE.
HE IS ROUTINELY SOUGHT OUT BY HOMELAND SECURITY AND LAW ENFORCEMENT PARTNERS AND IS LAUDED AS A SHINING EXAMPLE, NOT ONLY FOR PUBLIC SECTOR, BUT ALSO FOR PRIVATE SECTOR ORGANIZATIONS.
JANE RU, WHO IS THE ASSISTANT DIRECTOR RESPONSIBLE FOR OUR DATA PRIVACY AND BUSINESS OPERATIONS TEAM.
WU IS NOT ONLY A PHD, BUT SHE'S ALSO A LICENSED ATTORNEY AND HAS EXTENSIVE CONTRACTS AND INTELLECTUAL PROPERTY EXPERTISE.
WU IS EXTREMELY HIGHLY REGARDED AS AN EXPERT
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IN HER FIELD AND HAS DRAMATICALLY ENHANCED THE EFFECTIVENESS OF OUR DEPARTMENT IN THESE AREAS.TO SAVE THE ENTIRE CITY TIME, MONEY, AND TO REDUCE RISK TO HER RIGHT IS NICK CURRAN.
NICK IS THE ASSISTANT DIRECTOR FOR PUBLIC SAFETY COMMUNICATIONS AND HE'S RESPONSIBLE FOR THE OPERATIONS AND MAINTENANCE OF OUR PUBLIC SAFETY RADIO SYSTEM.
UM, THESE TEAMS PROVIDE 24 7 365 SERVICES THAT ENABLE ALL OF OUR CRITICAL FIRST RESPONDERS TO HAVE THAT COMMUNICATIONS.
UM, THAT SYSTEM HAS THE HIGHEST LEVEL OF SYSTEM AVAILABILITY FOR ALL OF THE SYSTEMS THAT WE MAINTAIN.
AND SO I'M REALLY PROUD OF NICK AND THE THINGS THAT HE'S DOING TO MOVE US TO NEXT GENERATION ENHANCEMENTS FOR PUBLIC SAFETY COMM.
MOVING TO THE FAR LEFT IS BURFORD, WHO IS THE DEPUTY CIO FOR ENTERPRISE INFRASTRUCTURE SERVICES.
AND SO THE THINGS THAT HIS TEAM MAINTAINS ARE DATA NETWORK AND TELECOMMUNICATIONS, INTERNET ACCESS SERVERS AND STORAGE.
ALL OF OUR DATA CENTERS END USER COMPUTING, MICROSOFT 365, WHICH INCLUDES EMAIL, BUT ALSO USER AUTHENTICATION TO ALL CITY SYSTEMS AND COLLABORATION TOOLS LIKE MICROSOFT TEAMS AS WELL AS SERVICE DESK SUPPORT.
SO BERT HAS AN INCREDIBLE CUSTOMER SERVICE MINDSET, AND I'M SURE MANY OF YOU HAVE ENCOUNTERED THAT FIRSTHAND.
UM, HE IS DOING A TREMENDOUS JOB OF HELPING US RAISE THE BAR ON OUR, UH, CUSTOMER MINDSET.
AND THEN FINALLY, TO THE FAR RIGHT SIDE IS SUMMER SHAO.
SHE'S DEPUTY CIO FOR ENTERPRISE APPLICATIONS AND PROJECT MANAGEMENT OFFICE.
THIS DIVISION IS COMPRISED OF OUR ENTERPRISE RESOURCE MANAGEMENT, ENTERPRISE, GIS DATA ANALYTICS CLOUD AND THIRD PARTY APPLICATIONS IN OUR PMO.
AND SO, NEEDLESS TO SAY, THESE ARE BUSINESS CRITICAL SYSTEMS THAT REFLECT A HUGE PORTION OF C OPERATIONS.
UM, THEY HAVE SHEL SHOULDERED AN INCREDIBLY HIGH PROJECT LOAD THE LAST TWO FISCAL YEARS, AND IN THE COMING, UM, FISCAL YEAR 24.
AND SO SHE IS AN INCREDIBLY INTELLIGENT, INSIGHTFUL, AND DRIVEN INDIVIDUAL.
THOSE OF YOU WHO HAVE SEEN HER PRESENTATIONS OR INTERACTED ON HER PROJECTS KNOW WHY WE ARE SO PROUD OF HER.
SO WE CAN GO TO THE NEXT SLIDE.
THIS NEXT SLIDE WHEN IT COMES UP IS A HIGH LEVEL SUMMARY OF OUR VISION, MISSION, VALUES, STRATEGIC PRIORITIES AND GOALS FOR THE HOUSTON IT SERVICES DEPARTMENT.
WE DO HAVE A MORE STRATEGIC, A MORE DETAILED STRATEGIC PLAN DOCUMENT.
WE HAVE NOT POSTED IT ONTO OUR WEBSITE YET, BUT WE WILL BE DOING SOMETHING SOME IN THE COMING WEEKS.
SO YOU'LL BE ABLE TO READ A LITTLE BIT MORE IN DEPTH ABOUT WHAT OUR STRATEGIC PLAN IS.
SO THIS SLIDE SHOWS THE ALIGNMENT OF HITS 14 PROGRAMS THAT ALIGN TO THREE OF MAYOR TURNER'S STRATEGIC PRIORITIES, AND SIMILARLY TO NINE OF THOSE ALIGNED INITIATIVES IN THAT BOTTOM LEFT CORNER.
UM, YOU WILL NOTICE THAT THE VAST MAJORITY OF OUR PROGRAMS SUPPORT SERVICES AND INFRASTRUCTURE AT 69% WITH 16% ATTRIBUTED TO PUBLIC SAFETY AND 15 TO SOUND FINANCIAL MANAGEMENT.
UM, ALTHOUGH OUR OPERATING EXPENSES SUPPORTING PUBLIC SAFETY ARE AT 16%, WHEN YOU REVIEW THE CIP IN THE COMING WEEKS, UM, IT'S IMPORTANT FOR YOU TO KNOW THAT OF THE SUBMITTED DEMAND FOR CAPITAL DOLLARS FOR TECHNOLOGY, HALF OF THOSE DOLLARS REQUESTED WERE FOR PUBLIC SAFETY, WHICH IS NOT SUSTAINABLE.
UM, ONE THING THAT, UM, MAYOR TURNER HAS BEEN INCREDIBLY SUPPORTIVE, UH, AND HAS, YOU WILL BE PLEASED COUNCIL MEMBER CAYMAN IN THE UPCOMING CIP TO SEE THAT ONE OF OUR MOST, UM, CHAMPIONED PUBLIC SAFETY RELATED APPLICATIONS, UH, IS GOING TO BE FUNDED IN THAT CIP.
UM, HOWEVER, I AM BRINGING THIS UP TO EMPHASIZE THAT WE DO ALL COLLECTIVELY HAVE SOME CONTINUED WORK TO DO.
WHEN WE LOOK AT HOW THE CITY FINANCES THOSE TECHNOLOGY CAPITAL REQUESTS, WE ARE GOING TO HAVE TO COVER THE COSTS NEEDED FOR ASSET REFRESHING SYSTEM UPGRADES.
AND SO I LOOK FORWARD TO WORKING WITH EACH OF YOU, UH, IN THIS MAYOR, INCLUDING THE NEXT MAYOR ON ON PROPERLY FUNDING PUBLIC SAFETY TECHNOLOGY CAPITAL EXPENSES.
SO WE CAN GO TO THE NEXT SLIDE.
THE PROPOSED FY 24 OPERATING BUDGET FOR HITS IS $99,586,364.
THIS IS 1.5699999999999998% HIGHER THAN OUR FY 23 ADOPTED BUDGET.
IT DOES INCLUDE THE FY 24 HOPE INCREASES FOR OUR STAFF AND ALL CONTRACTUAL INCREASES FOR FY 24.
SO, UM, BUT FOR THOSE INCREASES, WE ARE LARGELY
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FLAT.NOW, FOR OUTCOME-BASED BUDGETING, WE HAVE ALLOCATED TO THE 14 PROGRAMS I MENTIONED ON THE PRIOR SLIDE, PLUS ONE ADDITIONAL PROGRAM FOR DEBT SERVICES AND INTER FUND TRANSFERS, WHICH I WILL DISCUSS IN THE UPCOMING SLIDES.
I DO WANNA HIGHLIGHT ON THIS ONE A COUPLE OF THE LARGER INCREASES, JUST TO GIVE YOU A FEEL FOR WHAT THE, UM, CAUSE OF THOSE ARE.
STARTING WITH ADMINISTRATION SUPPORT, THAT PROGRAM REFLECTS AN INCREASE OF 23.44%, WHICH DOES INCLUDE FY 24 PROPO PROPOSED MOVEMENT OF TWO FTES WITHIN THE HITS DEPARTMENT COST CENTERS, AS WELL AS A NEWLY ESTABLISHED HPW COST CENTER.
UM, WE ARE LEAVING THAT HPW COST CENTER IN THE ADMINISTRATIVE PROGRAM FOR THIS FIRST YEAR BECAUSE DIRECTOR HADDOCK AND I ARE BOTH CURRENTLY ENGAGED IN AN IT ASSESSMENT THAT IS LOOKING AT THE, UM, DELINEATION OF SERVICES FOR BOTH IT AND OT, WHICH IS OPERATIONAL TECHNOLOGY SUPPORT.
AND WHERE WE MAY HAVE OVERLAPS IN SOME CASES, THERE MAY BE RECOMMENDATIONS FROM US TO THE MAYOR, UH, TO CONSOLIDATE SOME OF THOSE SERVICES UNDER AN IT ORGANIZATION OR IN THIS CASE UNDER HITS.
AND THAT'S WHAT THAT ANTICIPATED COST CENTER IS FOR.
IF WE PROCEED WITH THOSE CONSOLIDATIONS, I DO ANTICIPATE THAT IN THE FY 25 BUDGET, THOSE COSTS WOULD BE TRANSITIONED TO THE OTHER PROGRAMS WHICH THEY WOULD DIRECTLY SUPPORT.
THE OTHER ONE TO HIGHLIGHT IS CYBERSECURITY PROGRAM.
SO THE FY 23 CYBER COSTS ARE ARTIFICIALLY LOW.
UH, AND THAT IS BECAUSE IN THIS CURRENT FISCAL YEAR, WE LEVERAGE SOME OF OUR CYBER FUNDING TO DO SOME INFRASTRUCTURE RELATED ENHANCEMENTS, WHICH MET THE GOALS OF OUR CYBERSECURITY MASTER PLAN.
AND SO IT WAS SIMPLY A MATTER OF ACCOMPLISHING A CYBER GOAL THROUGH SOME INFRASTRUCTURE RELATED TRANSITIONS.
AND SO WHAT WE'RE DOING IN 24 IS SIMPLY RESTORING THE CYBERSECURITY BUDGET BACK TO WHAT IT HAD INTENDED TO BE.
AND THEN REGARDING H-F-D-I-T AND ALSO MUNICIPAL COURTS, BOTH OF THOSE SHOW A 14% INCREASE, BUT WHEN YOU LOOK TO THE ACTUAL DOLLARS AMOUNT, THEY'RE, THEY'RE REALLY FAIRLY LOW.
SO IT'S A MATTER OF JUST THE PERCENTAGES SKEWING THAT NUMBER A BIT.
SO LET'S GO ON TO THE NEXT SLIDE.
OKAY, SO LET'S REVIEW SOME OF THE SPECIFIC PROGRAMS WITHIN HITS.
THE GOAL FOR ADMINISTRATION SERVICES IS TO, UM, YOU CAN READ WHAT THAT PROGRAM DESCRIPTION IS THERE.
I WON'T GO THROUGH ALL OF THOSE THINGS, BUT THE BOTTOM LINE IS THIS PROGRAM IS INTENDED TO KEEP NOT ONLY MY DEPARTMENT RUNNING, BUT TO KEEP ALL DEPARTMENTS ABLE TO PROCURE AND MANAGE IT SERVICES THROUGHOUT THIS CITY.
UM, SOME OF THE MAJOR EXPENSES ASSOCIATED WITH THIS PROGRAM ARE OUR RESTRICTED ACCOUNTS, WHICH INCLUDE THINGS LIKE HR AND FINANCE, UM, CHARGEBACKS FROM A RA FROM GENERAL SERVICES DEPARTMENT FLEET, AS WELL AS PLANNING.
UM, WE ALSO HAVE THE HPW CONSOLIDATION, WHICH IS A PROFESSIONAL SERVICES ENGAGEMENT.
UH, EXCUSE ME, LEMME CORRECT THAT.
THAT IS WHERE WE ARE FUNDING, UM, THE ANTICIPATED CONSOLIDATION OF THOSE ADDITIONAL RESOURCES.
AND THEN WE HAVE SOME MANAGEMENT CONSULTING SERVICES FOR IT RESEARCH AS WELL AS, UM, PROFESSIONAL DEVELOPMENT AND LEADERSHIP.
ONE THING THAT I DO WANT TO POINT OUT WHILE WE'RE ON THIS CHART, WE DO KEEP EXTENSIVE STATISTICS ABOUT THE CONTRACTS THAT HITS IS RESPONSIBLE FOR OVERSEEING CITYWIDE.
CURRENTLY, WE HAVE 85 ACTIVE OUTLINE AGREEMENTS OR CONTRACTS, UM, WHICH TOTAL SPENDING AUTHORITY ALLOCATED OVER MULTIPLE YEARS AND MULTIPLE DEPARTMENTS OF ROUGHLY $487 MILLION.
AND SO JUST TO PUT SOME SCALE, THIS DEPARTMENT IS RESPONSIBLE FOR MANAGING A SIGNIFICANT AMOUNT OF OF IT RELATED CONTRACT AGREEMENTS.
OH, UH, I DO WANNA POINT OUT BEFORE WE, WE GO ON FROM THAT AT THE BOTTOM, YOU'LL SEE THAT FOR THIS FIRST YEAR OF OBB, THE METRICS THAT WE ARE USING TO MEASURE OUR SUCCESS FOR ADMINISTRATIVE SERVICES ARE ABOUT THE BUDGET.
UM, AND SO YOU'LL SEE THAT WE'RE MEASURING EXPENDITURES, ADOPTED BUDGET VERSUS ACTUAL UTILIZATION.
THE TARGET IS 98% AND REVENUES ADOPTED BUDGET VERSUS ACTUAL IS A HUNDRED PERCENT.
SO NOW LET'S TALK ABOUT 3 1 1, WHICH I KNOW IS ONE THAT IS NEAR AND DEAR TO ALL OF YOUR HEARTS.
UM, I WANNA HIGHLIGHT FOR YOU, UH, I'M NOT GOING TO READ EACH OF THESE PROGRAM SLIDES, BUT I DO WANNA GIVE YOU, DRAW YOUR ATTENTION TO SOME THINGS THAT WE HAVE IN THE APPENDIX.
SO THERE ARE MULTIPLE INFOGRAPHICS THAT HIGHLIGHT SOME STATISTICS ABOUT THE SYSTEMS,
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UM, AND PERSONNEL AND HITS THAT SUPPORT BUSINESS FUNCTIONS OUT IN THE DEPARTMENTS.AND YOU'LL SEE A CHART IN THE BACK FOR 3 1 1 THAT INDICATES THE TOTAL REQUEST FOR THIS FISCAL YEAR THROUGH APRIL 20TH.
SO IT'S A PARTIAL YEAR SO FAR, SUBMITTED TO 3 1 1 IS 336,796.
UM, WHAT YOU'LL SEE ON THE PROGRAM SLIDE FOR OUR GOAL, UM, ONE OF THOSE GOALS IS TO INCREASE THE PERCENT OF SERVICE REQUESTS THAT ARE SUBMITTED THROUGH SELF-SERVICE ONLINE VERSUS CALLS INTO THE THREE ONE ONE CALL CENTER.
YOU CAN SEE FROM THE INFOGRAPHIC THAT TODAY WE ARE AT 51,644.
UM, I DO ALSO WANNA POINT OUT THAT THERE ARE MULTIPLE WAYS TO THAT.
3 1 1 TICKETS GET PUT INTO THE SYSTEM.
SO WHEN YOU ADD TOGETHER SELF-SERVICE AND TELEPHONE, THAT'S NOT GOING TO ADD UP TO THE TOTAL REQUESTS.
THAT'S SIMPLY BECAUSE THERE'S ANOTHER CATEGORY OF OTHER WHERE CITY DEPARTMENTS OR COUNCIL MEMBERS, STAFF OR OTHERS MAY ASK US TO ENTER TICKETS, MEANING ASK A RA AND THAT ATTRIBUTES TO THE DIFFERENCE.
AND SO WHAT'S IMPORTANT FOR YOU TO UNDERSTAND IS THAT THIS MILLION DOLLARS THAT IS PART OF THE HITS BUDGET SUPPORTING 3 1 1 IS PROVIDING THE SOLUTION, THE SOFTWARE THAT ALLOWS A RA TO ENTER TICKETS.
IT IS ALSO FOR THINGS LIKE CCL, FIX AND OTHER APPLICATIONS, THE DATA CENTER SERVICES, THE CONTACT CENTER TELEPHONE SERVICES THAT ALLOW THOSE AGENTS TO ANSWER THE CALLS.
AND SO THESE ARE SOFTWARE, HARDWARE, AND PERSONNEL THAT ALLOW 3 1 1 TO WORK.
YOU'LL ALSO SEE AT THE BOTTOM OF THAT PAGE, UM, THE OTHER METRIC WHICH YOU WILL SEE REPEATED ON MANY, MANY OF OUR SYSTEM RELATED, UM, PROGRAMS IS THAT WE MEASURE THE PERCENT OF SYSTEM UPTIME AND AVAILABILITY.
AND YOU CAN SEE THAT THAT FY 20 OH FY 24 TARGET IS 98%.
UM, I DO WANNA POINT OUT, WE DO MEASURE STATISTICS ON THE SYSTEM AVAILABILITY, WHICH IS ACTUALLY MULTIPLE MEASURES.
IT'S NOT JUST SOFTWARE AVAILABILITY, IT'S ALSO THE AVAILABILITY OF THE HARDWARE SUPPORTING THOSE AS WELL AS DATA CENTER AND INTERNET ACCESS, UM, COMMUNICATIONS CONNECTIVITY.
SO THERE ARE A VARIETY OF PARAMETERS THAT GO INTO CALCULATING SYSTEM AVAILABILITY.
WE HAVE IN A, FOR SOME OF THE PAST YEARS ON SOME OF THE METRICS THAT YOU SEE, BECAUSE IN ALTHOUGH WE HAVE DATA ASSOCIATED WITH THOSE, IT WAS NOT NECESSARILY APPLES TO APPLES.
AND SO GOING FORWARD, WE HAVE CREATED MEASURE DEFINITION SHEETS THAT VERY CLEARLY ARTICULATE WHAT WE ARE MEASURING AND HOW WE ARE CALCULATING THIS AVAILABILITY.
SO COMMUNITY DEVELOPMENT AND REGULATION APPLICATIONS PROGRAM.
UM, IN SHORT, THIS DESCRIBES THE SERVICES THAT, UM, AND THE SOFTWARE SOLUTIONS THAT WE PROVIDE TO DEPARTMENTS FOR, UM, PERMITTING AND INSPECTION SERVICES.
AND SO, UH, YOU SEE THAT THE METRIC FOR THIS IS THE SYSTEM UPTIME AND AVAILABILITY.
THIS DOES, AGAIN, MEASURE BOTH SOFTWARE AS WELL AS NETWORK AVAILABILITY, INTERNET AVAILABILITY, AND EVEN SOME OF THE OTHER, UH, HARDWARE INTERFACES.
AND SO THE MAJOR EXPENSE ASSOCIATED WITH THIS PROGRAM IS THE SOFTWARE LICENSING TO DRAW YOUR ATTENTION TO ONE OF THE ASPECTS OF THE APPENDIX.
AND JUST FOR PERSPECTIVE, TO MAKE THIS A LITTLE BIT MORE REAL FOR HOW THIS TOUCHES THE, THE RESIDENT OF HOUSTON, THE DEPARTMENT OF NEIGHBORHOODS.
UM, FOR FY 23 YEAR TO DATE, THIS IS AS OF APRIL 19TH, HAS USED THIS PLATFORM FOR 32,297 CASES AND 53,521 INSPECTIONS.
UM, HOUSTON PUBLIC WORKS, WHO WAS, UH, JUST PRESENTING HERE USES IT FOR ALL OF THEIR WATER UTILITY BILLING SERVICES, WHICH IS A MAJOR REVENUE SOURCE FOR THAT DEPARTMENT.
A RA HAS USED THE PLATFORM FOR 8,231 INSPECTIONS, 11,757 PERMITS AND GENERATES 3.6 MILLION, ALMOST $3.7 MILLION OF REVENUE THROUGH THIS PLATFORM.
FIRE DEPARTMENT HAS USED IT FOR 8,762 PERMITS, 21,710 INSPECTIONS, AND OVER $11 MILLION IN REVENUE ASSOCIATED WITH THOSE.
UM, AND THEN FINALLY, THIS BODY HAS HEARD US PRESENT MULTIPLE TIMES, UM, THAT WE ARE ALSO MIGRATING HOUSTON PUBLIC WORK'S CURRENT ILMS, UM, LEGACY PLATFORM FOR PERMITTING
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ONTO THIS PLATFORM.AND SO FOR THE HITS PORTION, UH, OF THE BUDGET, THIS PROGRAM IS 1.2 MILLION $445, BUT AS YOU CAN SEE, IT SUPPORTS A TREMENDOUS AMOUNT OF THE BUSINESS OPERATIONS THAT ACTUALLY TOUCH HOUSTONIANS.
SO FOR THE CYBERSECURITY PROGRAM, UM, I THINK YOU ARE ALL PRETTY FAMILIAR.
UM, WE DO MANY PRIVATE BRIEFINGS FOR CITY COUNCIL, BUT WE DESCRIBE THERE TO THE LEFT WHAT THIS PROGRAM DOES, UM, IN TERMS OF HELPING US PROTECT THE CITY.
MAJOR EXPENSES, UM, INCLUDED WITH THIS PROGRAM INCLUDE SOME OF OUR SOFTWARE TOOLS, UM, AS WELL AS THE CYBERSECURITY AWARENESS.
AND I'M NOT GOING TO NAME THEM INDIVIDUALLY, ALTHOUGH IF ANY OF YOU WOULD LIKE TO KNOW THIS, WE ARE HAPPY TO SHARE IT WITH YOU.
UM, BUT AGAIN, WE ARE VERY PROUD OF THE PROGRESS THAT WE HAVE MADE IN THE LAST SEVEN YEARS OF BUILDING A MATURE CYBERSECURITY PROGRAM.
UM, AND IT IS FOR EVERYONE'S BENEFIT TO KEEP THE CITY'S, UH, DATA AND SYSTEMS AVAILABLE AND PROTECTED.
NEXT SLIDE DATA CENTER SERVICES PROGRAM.
AND SO THIS PROGRAM IS RESPONSIBLE FOR THINGS THAT HAPPEN BEHIND THE SCENES THAT MOST OF YOU DON'T REALLY SEE.
ALTHOUGH I DO WANT TO, UH, GIVE A SHOUT OUT.
COUNCIL MEMBER DAVID ROBINSON DID DO A TOUR OF OUR DATA CENTER WHEN ONE OF OUR MORE RECENT, UH, COUNCIL ACTIONS WAS PRESENTED TO YOU.
AND HE HAS A MUCH BETTER UNDERSTANDING OF THE COMPLEXITY OF WHAT GOES ON BEHIND THE SCENES.
UM, IN THIS CASE, THE PERFORMANCE MEASURES ARE BOTH SYSTEM UPTIME AND AVAILABILITY AS WELL AS THE NUMBER OF TICKETS RESOLVED WITHIN THE DEFINED SERVICE LEVELS.
UM, THESE, THE, THE KEY COMPONENTS OF THESE EXPENSES ARE THINGS LIKE CLOUD SERVICES, SUBSCRIPTIONS, AS WELL AS CO-LOCATED LOCAL DATA CENTER, UM, LEASE AGREEMENTS.
UH, IT INCLUDES THINGS LIKE OUR SUPPORT FROM MICROSOFT, UH, WHEN WE ARE LEVERAGING, UM, EITHER BREAK FIX RELATED TICKETS OR WE'RE IMPLEMENTING PROJECTS, UM, AND THOSE SORTS OF THINGS.
I DO WANNA DRAW YOUR ATTENTION TO THE, UH, GRAPHIC IN THE BACK.
UM, FOR PERSPECTIVE ON DATA CENTERS, WE SUPPORT OVER A THOUSAND SERVERS.
WE COMPLETE OVER 2,688 ANNUAL BACKUP JOBS AND WE SUPPORT 2,737 TERABYTES OF STORAGE THAT WE MANAGE, UM, THROUGH THOSE EITHER LOCAL DATA CENTERS OR CLOUD SERVICE DATA CENTERS.
SO WE CAN MOVE TO THE NEXT PROGRAM END USER COMPUTE SERVICES.
UM, I THINK ALL OF YOU UNDERSTAND YOU USE, UM, LAPTOPS AND DEVICES AND SOME OF YOU STILL HAVE DESKTOPS.
AND THIS GROUP IS WHAT PROVIDES THAT SERVICE TO KEEP THOSE END USER COMPUTING DEVICES RUNNING.
UM, MAJOR COMPONENTS OF THIS PROGRAM INCLUDE NOT ONLY OUR MICROSOFT ENTERPRISE AGREEMENT, WHICH PROVIDES MANY OF THE SOFTWARES THAT YOU USE, BUT ALSO BEHIND THE SCENES THINGS THAT ALLOW US TO ADMINISTER THOSE PLATFORMS FOR USER AUTHENTICATION, BUT ALSO THINGS LIKE THE RICOH MULTIFUNCTION PRINT CONTRACT.
SO, UM, EVERY DEPARTMENT UTILIZES THAT.
IT ALSO INCLUDES THINGS SUCH AS OUR EMAIL ARCHIVING SOLUTION AND SO FORTH.
THE PERFORMANCE METRICS FOR THOSE YOU CAN SEE THERE AT THE BOTTOM, WE DO HAVE AN OUTPUT METRIC THAT MEASURES THE NUMBERS OF COMPUTER SUPPORTED, WHICH IS THE SEVEN, JUST OVER 7,000 NUMBER OF TICKETS RESOLVED WITHIN THE DEFINED SERVICE LEVELS AND CUSTOMER SATISFACTION SURVEYS.
I'LL ALSO DRAW YOUR ATTENTION TO THE ITEM IN THE BACK WHERE FOR END USER COMPUTE PURPOSES, JUST TO GIVE YOU A LITTLE BIT OF SCALE, UM, ROUGHLY THE AVERAGE FOR MONTHLY EMAILS THAT WE PROCESS IS 10.6 MILLION.
UM, FOR SERVICE DESK INTERACTIONS, IT'S OVER 60,000 PER YEAR.
AND UM, THAT JUST GIVES YOU A LITTLE BIT OF SCALE FOR WHAT WE DO SO WE CAN SHIFT TO ENTERPRISE APPLICATIONS PROGRAM.
SO THE GOAL, UM, IN TERMS OF THINGS THAT WE MEASURE FOR THIS PROGRAM IS TO ENSURE SYSTEM AVAILABILITY AND UPTIME, UM, AS WELL AS AN OUTPUT METRIC FOR THE NUMBER OF APPLICATIONS THAT WE SUPPORT.
AND, UH, THAT'S ONLY THE MAJOR APPLICATIONS.
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THERE ARE HUNDREDS OF APPLICATIONS, UM, CITYWIDE SUPPORTED BY HITS, BUT THESE ARE ONLY THE BIG, THE BIG ROCKS.UM, SOME KEY EXPENSES UNDER THIS AREA WOULD BE THINGS LIKE SAP, UM, OR ESRI, WHICH IS GIS KRONOS, WHICH IS THE CITY'S TIME AND ATTENDANCE TRACKING SYSTEM, UM, DOCUSIGN, WHICH ALL OF YOU USE ON A REGULAR BASIS, UM, SERVICENOW AND A NUMBER OF OTHER PLATFORMS. NEXT SLIDE, HOUSTON EMERGENCY CENTER SUPPORT.
AND SO, UM, THIS INCLUDES THE APPLICATIONS AND HARDWARE THAT WE LEVERAGE, ALSO INCLUDES SOME RADIO SERVICES ASSOCIATED WITH THAT, THAT WE LEVERAGE TO SUPPORT WHAT THE HOUSTON EMERGENCY CENTER DOES FOR PROCESSING AND DISPATCHING 9 1 1 SERVICE CALLS.
AND SO THERE ARE KEY COMPONENTS OF THESE EXPENSES THAT INCLUDE THE SOFTWARE SUBSCRIPTIONS AND HARDWARE MAINTENANCE, UM, AS WELL AS THE RECORDING SOFTWARE THAT ALLOWS US TO RECORD BOTH PHONE AND RADIO TRANSACTIONS.
WITH THAT YOU CAN SEE THAT WE'RE MEASURING BOTH SYSTEM UPTIME AND AVAILABILITY AS WELL AS THE NUMBER OF TICKETS RESOLVED WITHIN THE DEFINED SERVICE LEVEL.
IN TERMS OF STATISTICS, UM, IN THE APPENDIX WE'VE INDICATED FOR 9 1 1 CALLS, THIS IS AGAIN, A CURRENT FISCAL YEAR TO DATE NUMBER AS OF APRIL 19TH.
UM, BUT WE HAVE PROCESSED 531,000 AND CHANGE CALLS FOR POLICE 220 THOU 3000 CALLS FOR EMS AND 20,500 AND CHANGE FOR THE FIRE DEPARTMENT.
THERE'S ALSO A CHART, UM, THAT SHOWS A FURTHER BREAKDOWN OF THOSE SERVICES, AND I DO, I WON'T GO OVER ALL OF THOSE.
I DO WANNA POINT OUT THE FIRST ONE SIMPLY BECAUSE IT'S NOT VERY INTUITIVE WHERE IT LISTS WEB ARM.
THAT'S SIMPLY THE AUTOMATED INTERFACE BETWEEN THINGS LIKE, UM, BURGLAR ALARM AND FIRE ALARM INTERFACES THAT GO DIRECTLY INTO CREATING A 9 1 1 SERVICE TICKET SO THAT IT DOES NOT HAVE TO GO THROUGH A, A CALL AGENT, EXCUSE ME.
SO WE CAN GO TO THE HOUSTON FIRE DEPARTMENT PROGRAM.
SO HITS IS THE IT, UM, SUPPORT DEPARTMENT FOR THE HOUSTON FIRE DEPARTMENT.
THE TWO MAJOR EXPENSES FOR THIS PROGRAM ARE THE SOFTWARE EXPENSES ASSOCIATED WITH THE HFD RECORDS MANAGEMENT PROGRAM AND THE ETHAN TELEHEALTH PROGRAM.
YOU CAN SEE AGAIN, WE'RE MEASURING SYSTEM UPTIME AND TICKET SLA.
NEXT SLIDE, MUNICIPAL COURTS TECHNOLOGY SUPPORT PROGRAM.
AGAIN, WE ARE THE IT ORGANIZATION FULLY SUPPORTING THE MUNICIPAL COURTS.
THERE ARE A NUMBER OF APPLICATIONS THAT MAKE UP WHAT YOU HEAR US REFER TO AS C SMAR.
UM, SO AS PART OF THIS, WE HAVE ALL OF THOSE SOFTWARE SUBSCRIPTIONS, UM, AS WELL AS STAFFING.
WE ARE MEASURING UPTIME, EXCUSE ME.
AND JUST TO DRAW YOUR ATTENTION FROM A SCALE PERSPECTIVE, THERE'S A CHART BACK THERE THAT SHOWS OVERALL TRANSACTIONS PROCESSED THROUGH CS SMART IS OVER 58 MILLION TRANSACTIONS GENERATES $19.7 MILLION OF REVENUE YEAR TO DATE.
SO IT WILL BE HIGHER BY THE TIME FY 23 ENDS.
UM, AND JUST TO GIVE YOU SOME DEFINITIONS, BOOKINGS OF COURSE ARE ARRESTS.
THE NUMBER OF CASES ARE ACTUALLY INDIVIDUAL VIOLATIONS FOR A DEFENDANT, DEFENDANT, AND THEN THE JUDGMENTS ARE ANY JUDICIAL ACTION, UM, BY A JUDGE.
AND SO YOU HAVE THOSE STATS OF, OF HOW THAT SOFTWARE SYSTEM IS USED BY THE COURTS.
LET'S GO TO NETWORK SERVICES PROGRAM.
THIS, AGAIN, IS SOMETHING THAT YOU DON'T SEE VERY OFTEN.
IT'S BEHIND THE SCENES, BUT IT CONNECTS ALL THE DEVICES TOGETHER.
NOT ONLY END USER DEVICES, BUT UM, EVERYTHING ELSE THAT CONNECTS TO DATA CENTERS OR INTERNET.
IT INCLUDES SOFTWARE SUBSCRIPTIONS, SOME PROFESSIONAL SERVICES AND HARDWARE.
IF YOU WOULD LIKE TO SEE SOME OF THESE STATISTICS, UM, I WON'T READ THEM ALL, BUT THERE'S A CHART IN THE BACK THAT IDENTIFIES FOR SOME SCALE.
UM, JUST FOR PERSPECTIVE, THE TOTAL NUMBER OF, UM, NETWORK DEVICES THAT WE HAVE CITYWIDE IS 2,533 ACROSS 350 DIFFERENT LOCATIONS.
AND I'M GONNA SKIP THE TELECOM EXAMPLES, BUT THERE'S ANOTHER TELECOM SERVICES ITEM LATER IN THIS IN IN THE PRESENTATION.
SO WE CAN GO TO THE NEXT SLIDE.
OBVIOUSLY THE GOAL OF THE PMO IS TO
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MANAGE IT RELATED PROJECTS AND EXECUTE THEM, UM, ON TIME FOR THE BUDGET THAT'S EXPECTED FOR THE SCOPE THAT'S EXPECTED, AND WE ARE MEASURING THAT.UM, AS PART OF THE ITEM, WE CAN GO TO PUBLIC SAFETY RADIO COMMUNICATIONS.
WE TALKED ABOUT THIS ONE A LITTLE BIT ALREADY.
UM, HOWEVER, IN ADDITION TO UPTIME, UH, WE ARE SHOWING YOU AN OUTPUT METRIC THAT INDICATES THE NUMBER OF A CITY OF HOUSTON RADIO DEVICES THAT ARE ALLOCATED AND THAT THE MAJORITY OF THOSE ARE POLICE AND FIRE, BUT WE DO ALSO SUPPORT SOME FOR PUBLIC WORKS SOLID WASTE.
AND OTHERS, MAJOR EXPENSES IN THIS PROGRAM ARE TOWER LEASES, HARDWARE REPLACEMENT, UM, AND RELATED EXPENSES TO KEEPING THAT SYSTEM RUNNING.
LET'S MOVE TO TELECOMMUNICATIONS.
MAJOR COMPONENTS OF THE TELECOMMUNICATIONS PROGRAM INCLUDE WIRE LINE SERVICES, WHICH IS ROUGHLY $9.4 MILLION WIRELESS, WHICH IS ROUGHLY 6.3 CABLING AND COMMUNICATION SERVICES, CONTACT CENTER SERVICES, ET CETERA.
AND YOU CAN SEE AGAIN, WE'RE MEASURING, UM, SYSTEM AVAILABILITY FOR THE ENTERPRISE PHONE SYSTEM TICKET RESOLUTION, BUT ALSO JUST AN OUTPUT METRIC TO SHOW YOU THE NUMBER OF WIRELESS DEVICES MANAGED.
I DO WANNA POINT OUT THAT ON WIRELESS DEVICES AND COUNCIL MEMBER ALCORN, THIS IS A QUESTION YOU HAVE ASKED IN THE PAST.
I DON'T WANT PEOPLE TO DRAW THE CONCLUSION THAT THE CITY HAS MORE WIRELESS DEVICES THAN EMPLOYEES, RIGHT? IT'S IMPORTANT TO REMEMBER THAT WE HAVE A LOT OF THINGS THAT REQUIRE WIRELESS CONNECTIVITY LIKE POLICE, CAR, UM, MDTS, FIRE TRUCKS, ET CETERA.
LET'S MOVE ON TO THE NEXT SLIDE.
SO WE'VE TALKED A LOT ABOUT THE PROGRAMS AND THE ALIGNMENT OF THOSE PROGRAMS. UM, WE'VE ALREADY TALKED THAT OUR OVERALL BUDGET SUBMISSION IS 1.5699999999999998% HIGHER THAN THE ADOPTED BUDGET FOR 23.
UH, WHILE WE DO NOT EXPLICITLY SHOW THE OVERALL FTES FOR OUR PROPOSED BUDGET, IT IS 212.5, WHICH IS 1.9 MORE THAN THE ADOPTED BUDGET.
I DO WANT TO NOTE WE HAVE NOT ACTUALLY INCREASED OUR HEADCOUNT OVERALL.
UM, THIS IS, UH, THE RESULT OF THE HPW MIGRATION THAT WE TALKED ABOUT.
THIS SLIDE SHOWS THAT THE MAJORITY OF OUR, OUR BUDGET IS NOT PERSONNEL.
IT'S ALMOST, UM, THE MAJORITY OF 69%, WHICH IS, UM, SERVICES SUPPLIES IS A MUCH SMALLER PORTION OF THAT.
AND THEN RESTRICTED ACCOUNTS, BUT SERVICES ALONE ATTRIBUTE TO THE $62 MILLION WORTH.
SO NOW LET'S TALK ABOUT REVENUE.
UM, THIS IS THE THIRD, THIRD FISCAL YEAR IN A ROW.
UM, THAT HITS IS BUDGETED COMPLETELY IN THE REVOLVING FUND, WHICH MEANS ALL OF OUR EXPENSES ARE REVOLVED BACK TO THOSE DEPARTMENTS THAT USE THE SERVICES.
THE CHARGEBACK IS VIEWED AS AN EXPENSE IN EACH DEPARTMENT'S RESTRICTED ACCOUNT.
SO YOU'LL HEAR THEM REFERENCE MY DEPARTMENT EVERY TIME THAT COMES UP.
UM, YOU WILL ALSO NOTE THAT THIS REVENUE TABLE MATCHES OUR EXPENSE TABLE EXACTLY.
THE ONLY THING WE WANNA POINT OUT ON THIS CHART THAT IS NOTEWORTHY THAT IN ADDITION TO CHARGING BACK OUR EXPENSES, THERE ARE TWO SOURCES OF REVENUE THAT COME IN THROUGH HITS.
ONE OF THEM IS THE VERIZON WIRELESS REBATE, WHICH, UM, ACTUAL REVENUE COLLECTED THUS FAR THIS YEAR HAS BEEN $1 MILLION.
OF THAT 690 K WAS BOOKED TO THE GENERAL GOVERNMENT REVENUE, 45,000 WENT TO HOUSTON AIRPORT SYSTEM AND 265 WENT TO HOUSTON PUBLIC WORKS.
THE OTHER COOL REVENUE SOURCE IS OUR ENTERPRISE, UM, RADIO SERVICES THAT WE SELL TO OVER 30 DIFFERENT AGENCIES OUTSIDE THE CITY OF HOUSTON.
THAT REVENUE IS ABOUT $1.8 MILLION.
AND SO WE CAN GO TO THE NEXT SLIDE, WHICH SHOWS REVENUE BY PROGRAM SHOWS THE DISTRIBUTION OF THAT COMING FROM THE EXPENSES.
AND THE ONLY OTHER THING I WOULD POINT OUT TO YOU FROM OUR APPENDIX BEFORE I AM READY FOR YOUR QUESTIONS IS THE HITS DEMOGRAPHIC CHART.
WE'RE VERY PROUD OF, UM, HOW DIVERSE OUR TEAM IS.
ALSO, THE IT INDUSTRY AS A WHOLE IS GENERALLY STILL VERY MALE DOMINATED.
UM, WE ARE UP TO ABOUT 30% FEMALES, UM, AND A NICE, UM, DISTRIBUTION FROM AN ETHNIC PERSPECTIVE AND RE RACE AND ETHNICITY.
SO WITH THAT, I'M READY TO TAKE YOUR QUESTIONS.
THANK YOU SO MUCH, DIRECTOR INTO YOUR ENTIRE STAFF AND TEAM
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FOR ALL OF YOUR HARD WORK, ESPECIALLY WHEN IT COMES FORTH TO PUT THIS, UH, PRESENTATION TOGETHER.WE HAVE ONE COUNCIL MEMBER IN THE QUEUE, COUNCIL MEMBER CAYMAN, THANK YOU, VICE CHAIR, UM, DIRECTOR TO YOU AND YOUR TEAM.
AND I KNOW CHRIS ESPECIALLY, HE'S NOT HERE RIGHT NOW, BUT UM, WHAT YOU ALL DO IS CRITICAL TO PRETTY MUCH EVERY FUNCTIONING ASPECT OF THE CITY, UH, INCLUDING SOME OF THE, UH, ACCOMPLISHMENTS I WAS JUST LOOKING AT, RIGHT? HR ONE WAS A BIG DEAL INTERNALLY WITH THE CITY, BUT THEN OPEN FINANCE WAS ONE OF THOSE OTHER BIG HEAVY LIFTS THAT Y'ALL ACCOMPLISHED THIS YEAR.
UM, AS IT RELATES, I'M NOT GONNA, UM, GET INTO CYBER, UH, BUT IF Y'ALL ARE ABLE AND WHAT WE CAN SUBMIT THIS, UH, I'D LIKE TO KNOW IF THERE'S ANY UNMET NEEDS CURRENTLY, AND I DON'T WANNA FRAME IT AS UNMET NEEDS, BUT IF THERE ARE OTHER THINGS THAT WE COULD BE USING MORE DOLLARS TOWARDS THAT WOULD BE HELPFUL TO KNOW.
UH, ON TOP OF THAT, I KNOW YOU WERE, I THINK, INDICATING TOWARDS CAD.
I KNOW WE'RE ALSO GETTING RMS, WHICH IS AMAZING FOR, UH, OUR POLICE FORCE, BUT CAD, COMPUTER AIDED DISPATCH FOR 9 1 1 IS THAT NOW JUST FOR CLARIFICATION, FULLY FUNDED, ARE WE, WHAT'S THE GAP THERE? WHERE ARE WE WITH THAT SPECIFICALLY THE FUNDING THAT IS NEEDED TO GO PAST THE INITIAL ASSESSMENT AND RFP PREPARATION PHASE IS IN THE CIP THAT WILL COMING BEFORE YOU TO APPROVE.
AND, AND SO, UM, ALTHOUGH THERE IS A TINY GAP, IT'S SMALL ENOUGH THAT I BELIEVE ONCE WE GET THE RFP RESPONSES BACK, UM, WE WILL PROBABLY BE ABLE TO MAKE IT WORK.
SO REALLY, REALLY IMPORTANT THAT WHEN YOU SEE THAT CIP ALTHOUGH IT DOESN'T COME ANYWHERE CLOSE TO MEETING THE DEMAND, UM, THAT ALL DEPARTMENTS ARE SUBMITTING, IT DOES ACTUALLY FUND THAT PROJECT MOVING FORWARD.
AND SO, UM, THE MAYOR HAS BEEN TREMENDOUSLY SUPPORTIVE OF THOSE TYPES OF, OF, UM, MISSION CRITICAL PROJECTS THAT WE JUST HAVE TO FIND WAYS TO MOVE THEM FORWARD.
SO THAT WILL I, I LOOK FORWARD TO YOUR YES.
SO IT WILL BE INCLUDED IN THE CIP, AGAIN, WE'RE NOT VOTING ON THAT, BUT ON CIP YET.
BUT THAT WILL, THE FULL FUNDING PRETTY MUCH FOR CAD WILL BE IN THERE AND THEN, UH, I'M HAPPY TO GO BACK IN QUEUE FOR ONE MORE SOLO.
LASTLY, UM, IS YOU'RE WORKING TO CONSOLIDATE, AND I KNOW WE'VE BEEN WORKING ON OUR CAMERA CONSOLIDATION PROGRAM WITH THE CITY.
IS THERE ANY FUNDING GAP WITH THAT SPECIFICALLY? AND, UH, I KNOW WE'VE TALKED ABOUT THIS, BUT JUST TO CONFIRM, WHEN IT COMES TO SURVEILLANCE OR CAMERA MONITORING, ARE WE ALSO, DO WE HAVE IN THE PLANS A UNIFIED, UH, BEST PRACTICES POLICY FOR THAT IS, AGAIN, WE'RE INCREASING OUR TECH RIGHT, AND WE HAVE TO DO SO RESPONSIBLY.
WE HAVE A CURRENT ASSESSMENT THAT IS UNDERWAY, SO I CAN'T ANSWER YOUR QUESTION YET ON WHETHER WE HAVE THE MONEY THAT WE NEED BECAUSE I NEED TO SEE THE RESULTS OF THAT ASSESSMENT.
BUT ONE OF THE OBJECTIVES OF THAT, UM, PROFESSIONAL SERVICE ENGAGEMENT AND THE COLLABORATION WITH MULTIPLE DEPARTMENTS IS TO IDENTIFY THOSE OPPORTUNITIES FOR STANDARDS AND GOVERNANCE AND TO CREATE A GOVERNANCE BOARD THAT ENGAGES.
AND ONE OF THE THINGS THAT, THAT GOVERNANCE BOARD WOULD ALSO TAKE ON WOULD BE THINGS LIKE PRIVACY CONSIDERATIONS.
UM, SO WE ARE NOT TO THE POINT YET OF HAVING THAT CONVERSATION.
WE'RE STILL COLLECTING THE INFORMATION, BUT WE WILL GET THAT, UM, EARLY ON IN FY 24.
UM, I, I WOULD LIKE TO ADD ONE LAST THING, UM, THAT COUNCIL CAMAN REFERENCED, I FORGOT TO MENTION AS WE WERE TALKING ABOUT THE APPENDIX, YOU WOULD SEE FOR THE HITS ACCOMPLISHMENTS PAGE, UM, SEEMS LIGHT.
WE DO HAVE A VERY FORMAL PUBLICATION THAT WE HAVE PLANNED THAT WILL BE COMING OUT IN JULY, THAT IS AN ANNUAL ACCOMPLISHMENTS REPORT.
THERE ARE QUITE A FEW MORE MAJOR PROJECTS THAT WE HAVE COMPLETED, UM, IN ADDITION TO SOME OF THE OPERATIONAL STATS.
AND SO I DO LOOK FORWARD TO WHEN WE PUT THAT UP ON OUR WEBSITE.
I'LL SEND THAT OUT AS A LINK TO EACH OF YOU, BUT YOU'LL GET TO REFLECT BACK ON SOME OF THE REALLY BIG THINGS THAT MY TEAM ACCOMPLISHED ALONGSIDE MANY OF THE OTHER BUSINESS DEPARTMENTS.
THANK YOU SO MUCH FOR YOUR PRESENTATION.
UM, YOU MAY BE DISMISSED AND WE WILL JUMP INTO THE PUBLIC COMMENT PERIOD.
WE HAVE ONE PUBLIC SPEAKER WHO SIGNED UP, AND THAT WILL BE MS. SABA BLANDING.
HI, UM, SABA BLANDING DISTRICT, I, I HAD ANOTHER QUESTION, BUT I ACTUALLY WANTED TO PIGGYBACK
[00:40:01]
OFF YOUR QUESTION.COUNCIL MEMBER CAYMAN, I REALLY APPRECIATED IT IN TERMS OF STANDARDS FOR SURVEILLANCE.
UM, AS WE KNOW, LIKE WE'RE NOT OPERATING IN A BUBBLE HERE IN HOUSTON.
WE'RE OPERATING LIKE WITHIN THE STATE OF TEXAS AND THE FEDERAL GOVERNMENT AND THE LAWS AND REGULATIONS THAT ARE COMING DOWN, ESPECIALLY ON PARENTS AND WOMEN.
AND SO I UNDERSTAND THIS IS KIND OF COMING UP IN FISCAL YEAR 2024, BUT I WOULD LOVE TO SEE COUNCIL MEMBERS, OR WHAT'S YOUR DISCUSSION IN TERMS OF GETTING AHEAD OF THAT IN STANDARDS BEFORE THE SURVEILLANCE GETS AHEAD OF US AND REAL LEGITIMATE RISKS TO PARENTS AND CHILDREN? COUNCIL MEMBER CAYMAN, UH, SABA, THANK YOU FOR BRINGING UP THAT PARTICULAR ASPECT AND SENSITIVITY.
UM, I CAN SPEAK TO, UM, FROM A LAW ENFORCEMENT PERSPECTIVE, I KNOW THAT THERE HAVE BEEN, UH, EVEN PUBLIC STATEMENTS AND PRESS CONFERENCES TO ASSURE, UM, RESIDENTS WHERE RESOURCES WILL AND WILL NOT BE DIRECTED.
UH, I CAN SAY FROM AN HPD CAMERA PERSPECTIVE, AS WE'VE LAW, YOU KNOW, EMBRACED MORE TECHNOLOGY, THERE ARE SOME REALLY IMPORTANT POLICIES AND PROCEDURES IN PLACE ON HP D'S SIDE.
BUT AGAIN, TO THE POINT I WAS MAKING, WE'RE WORKING TO CONSOLIDATE.
SO EVERY DEPARTMENT RIGHT NOW HAS THEIR OWN CAMERAS AND THINGS LIKE THAT.
SO AS WE CONSOLIDATE THAT UNDER HITS, MAKING SURE THAT THAT'S IN INCLUDED AS AN IMPORTANT ASPECT.
UM, AND THEN I ACT, I HAVE TWO MORE QUESTIONS THAT ACTUALLY CAME UP IN RELATION TO THIS.
I WAS CURIOUS IF ANY COUNCIL MEMBERS KNOW, AND THEN I DON'T KNOW IF PARTIC PARTICULARLY COUNCIL MEMBER OR PLUMBER'S OFFICE MIGHT KNOW IN TERMS OF, UH, THE DATA THAT'S COMING DOWN THROUGH 9 1 1, LIKE THE ABILITY TO TRACK NON-EMERGENCY CALLS.
I'M PARTICULARLY CONCERNED WITH MENTAL HEALTH CALLS, DOMESTIC VIOLENCE CALLS IN UNHOUSED COMMUNITY MEMBERS THAT ARE NON-EMERGENCY CALLS.
DO YOU KNOW HOW THAT'S BEING TRACKED OR PULLED OUT? COUNCIL MEMBER KAMAN? UM, I, I CAN'T GIVE YOU AN OFFICIAL ANSWER RIGHT NOW.
UM, BUT A LOT OF THE IMPROVEMENTS TO WHAT WE'RE TRYING TO GET TO WITH THE TECHNOLOGY, WE'LL BE ABLE TO PARSE THAT OUT EVEN MORE.
YOU'RE WELCOME TO SUBMIT THE QUESTION TO AT LARGES, BUT THAT'S A WORK IN PROGRESS TO MAKE SURE THAT THOSE FINITE, UM, TYPES OF DETAILS ARE ABLE TO BE TRACKED VIA DATA.
DO YOU MIND IF I ASK ONE MORE? IT'S SUPER FAST.
IN THE 2023 CHECKBOOK, THERE'S UPWARDS OF $23 MILLION WITH VENDORS MASK.
THIS IS MORE TO THE DEPARTMENT.
SO I'LL EMAIL THIS AS WELL, PRIMARILY BY HPD, CAN MORE EXPLANATION BE PROVIDED FOR WHY THIS INFORMATION IS HIDDEN? UNLESS A COUNCIL MEMBER KNOWS THE ANSWER, COUNCIL MEMBER PLUMMER, SUBMIT THAT TO US AND WE'LL GET YOU AN ANSWER.
ALRIGHT, THAT WRAPS UP OUR BUDGET PRESENTATIONS FOR THE HITS DEPARTMENT.
UH, WE WILL NOW TAKE A FIVE MINUTE BREAK WHILE WE SET UP FOR THE LEGAL DEPARTMENT BUDGET WORKSHOP PRESENTATION.