* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting. [United Airlines Inflight Training Center Ground Breaking] [00:00:08] WELCOME, WELCOME, WELCOME, WELCOME, EVERYBODY. WELCOME TO OUR BEAUTIFUL NEW TRAINING CENTER. IT WOULDN'T BE A PROPER SAFETY BRIEFING. IT WOULDN'T DO IT IN-FLIGHT TRAINING STYLE. SO HERE IT GOES. UH, WHILE SERVICE IS OUR PASSION, SAFETY IS OUR TOP PRIORITY. UH, WE KINDLY ASK YOU TO PLAY, UH, PAY YOUR UNDIVIDED ATTENTION TO THE FOLLOWING SAFETY DEMONSTRATION. UH, PLEASE TAKE A MOMENT TO LOOK AROUND IN ORDER TO FAMILIARIZE YOURSELF WITH OUR TRAINING CENTER. THIS BUILDING OFFERS A TOTAL OF FIVE EMERGENCY EXITS LOCATED ON THE FIRST FLOOR. ALL OUR EXITS ARE MARKED WITH AN OVERHEAD SIGN. AS YOU LOCATE THE TWO EXITS, NEARS YOUR SEAT. REMEMBER, THEY MAY BE CLOSER THAN YOU THINK, . ONCE OUTSIDE, WE WILL PROCEED TO THE PARKING LOT ACROSS THE STREET, AND WE WILL DO A ROLL CALL AND A WELLNESS CHECK. IT'S IMPORTANT TO KNOW WHERE THE CLOSEST FIRE EXTINGUISHER IS LOCATED. ALL FIRE EXTINGUISHERS ARE CLEARLY MARKED THROUGHOUT THE BUILDING. THE CLOSEST ONE IS LOCATED ON THE WALL, ADJACENT TO THIS ROOM TO THE RIGHT, AS OUR FLIGHT ATTENDANTS ARE DEMONSTRATING WHEN FIGHTING A FIRE, HOLD THE FIRE EXTINGUISHER UPRIGHT. STAND WITH YOUR SIDE TO THE FIRE TO PROTECT YOURSELF. AIM AT THE BASE OF THE FIRE USING WATER, KNEES, UH, SWEEPING MOTION . THEY'RE GOOD. THIS BUILDING IS EQUIPPED WITH TWO AEDS. THE NEAREST A ED IS HOUSED, UH, IS IN A HOUSING UNIT ACROSS FROM THE WASHROOMS ON THE FIRST FLOOR. WHO IS, UH, CPR CERTIFIED IN THE ROOM? I'M LOOKING AT ALL OF YOU. VERY INSTRUCTORS. I DIDN'T SEE YOUR HANDS. THERE YOU GO. VERY GOOD. EXCELLENT. UH, IN CASE OF A NATURAL DISASTER, MOVE AWAY FROM WINDOWS. TAKE, COVER, AND PROTECT YOURSELF IN CASE OF AN EMERGENCY, DIAL 9 1 1 TODAY. THIS TASK HAS BEEN ASSIGNED TO OUR LOVELY FLIGHT ATTENDANTS, DEMONSTRATING VERY GOOD. IN THE EVENT OF AN ACTIVE SHOOTER, ASSESS YOUR SITUATION. BE PREPARED TO RUN, HIDE, OR FIGHT AS A LAST RESORT IMMEDIATELY AFTER THE CEREMONY. EVERYONE IS INVITED, UH, TO JOIN US FOR A TOUR OF THE FACILITY. UH, OBVIOUSLY THAT INCLUDES THE NEW STATE OF THE ART AQUATIC CENTER. SHOULD YOU NEED IT, YOU WILL FIND A LIFE FEST LOCATED NEAR THE ENTRANCE OF THE POOL. WHEN DIRECTED, PULL THE, PULL THE TAP TO RETRIEVE THE POUCH, SLIP IT OVER YOUR HEAD, WRAP THE BELT AROUND YOUR WAIST, AND SECURE IT TO THE BUCKLE IN FRONT. PULL THE LOOSE END TO TIGHTEN, TO INFLATE THE VEST, PULL SHARPLY ON THE RED TAB, OR BY BLOWING INTO THE TUBE. AT THIS TIME, WE ARE READY TO BEGIN THE CELEBRATION. UH, WE THANK YOU FOR YOUR ATTENTION TO SAFETY, AND THANK YOU FOR JOINING US IN THIS VERY SPECIAL DAY AS WE CONTINUE TO CONNECT PEOPLE AND UNITE THE WORLD. PLEASE PUT YOUR HANDS TOGETHER FOR CEO SCOTT KIRBY. OKAY, I AM OFFICIALLY DOING ALL MY EVENTS AT THE FLIGHT TRAINING CENTER FROM NOW ON . THAT'S DEFINITELY THE BEST SAFETY DEMO AND BEST INTRO, UH, THAT I'VE EVER HAD. SO, UH, THANK YOU ALL, WHO IS EXCITED TO BE HERE TODAY? WELL, THANK YOU, UH, AND WELCOME MAYOR TURNER AND, UH, CONGRESSWOMAN JACKSON LEE. UH, THANK YOU FOR JOINING AND ALL OF YOUR SUPPORT TO UNITED, UH, OVER THE YEARS, UH, TO HELP MAKE SOMETHING LIKE THIS POSSIBLE. YOU KNOW, AS WE STAND IN THIS ROOM TODAY, UH, IN A COUPLE OF HOURS, WE'RE GONNA RELEASE OUR EARNINGS. AND, AND WHILE THE NUMBERS ARE GOOD, UH, WHAT I'VE [00:05:01] COME TO SORT OF REALIZE, YOU KNOW, RECENTLY IS THAT THE GOOD NUMBERS REALLY AREN'T THE STORY AS MUCH AS THE FACT IS THAT WHAT UNITED HAS DONE IS REALLY THE ONLY AIRLINE IN THE WORLD, UH, THAT RECOGNIZED WHAT THE RECOVERY WAS GONNA LOOK LIKE, AND THEREFORE USE THE PANDEMIC TO INVEST IN THE FUTURE. UH, THIS TRAINING CENTER, THIS STATE OF THE ART TRAINING CENTER, UH, IS ONE, YOU KNOW, SHINING EXAMPLE, UH, OF THAT AS WE'RE TRAINING OVER 4,000 FLIGHT ATTENDANTS A YEAR, UH, THROUGH THIS ACADEMY. I TALKED TO ALL OF THEM EARLIER TODAY, YOU GUYS, THEY'RE GETTING OFF RESERVE A WHOLE LOT SOONER THAN THE, THE PEOPLE THAT CAME BEFORE 'EM. THEY'RE ALL VERY EXCITED. UM, BUT TRAINING OVER 4,000 FLIGHT ATTENDANTS HERE TODAY, JUST HERE IN HOUSTON. YOU KNOW, WE USE THE PANDEMIC TO BUILD THE TIME OF THE PANDEMIC TO BUILD A NEW $360 MILLION BAGGAGE FACILITY AND BUILT A NEW, UH, TERMINAL A, A MAINTENANCE FACILITY, MAINTENANCE HANGAR ON THE AIRPORT WITH ALL THE JOBS THAT GO ALONG WITH THAT. AND WE REALLY DID THAT ACROSS THE SYSTEM. WHEN I SAY WE'RE THE ONLY AIRLINE THAT DID THAT, IT REALLY IS TRUE. UH, YOU KNOW, WE ALWAYS BELIEVED THAT WHILE THE PANDEMIC WOULD BE DEEP AND LAST A LONG TIME, THAT THE RECOVERY WOULD BE A HUNDRED PERCENT BECAUSE TRAVEL IS ABOUT CONNECTING PEOPLE AND UNITING THE WORLD. IT'S ABOUT HUMAN NATURE. UH, AND NOTHING ABOUT HUMAN NATURE WAS GONNA CHANGE, UH, JUST BECAUSE WE WENT THROUGH A HARD TIME WITH COVID. AND THAT IS TURNING OUT TO BE TRUE. AND BECAUSE OF THAT, YOU KNOW, WE MADE THOSE INVESTMENTS. WE BUILT THIS FACILITY. UH, WE, DURING THE MIDDLE OF THE PANDEMIC, INVESTED IN 14 NEW, UH, SIMULATORS AND SIMULATOR BAYS AT OUR TRAINING CENTER, UH, FOR PILOTS. UH, WE INVESTED IN TECHNOLOGY. UH, WE USED THE PANDEMIC WHEN THERE WEREN'T MANY PEOPLE HERE TO INCREASE THE AMOUNT OF CLUB SPACE THAT WE HAVE FOR OUR CUSTOMERS BY 48%. UH, AS WE WENT THROUGH THE PANDEMIC, ALL TO BE READY FOR THEM ON THE OTHER SIDE. AND OF COURSE, WE ORDERED, UM, A FEW AIRPLANES ALONG THE WAY, , IN FACT, UH, OUR ORDERS, INCLUDING OPTIONS, ADD UP TO ABOUT A THOUSAND AIRCRAFT JUST FOR SOME, THAT'S A LOT OF AIRPLANES. UM, BUT IN CASE YOU NEED A LITTLE CONTEXT, THE LARGEST AIRLINE IN THE WORLD TODAY HAS ABOUT 900 AIRPLANES. AND WE'VE GOT ANOTHER THOUSAND, UH, COMING. AND ALL THOSE FLIGHT ATTENDANTS, UH, TRAIN ON THOSE AIRPLANES WILL BE COMING THROUGH THIS FACILITY. BUT WHAT WE REALLY DID WAS SET THE COMPANY UP FOR THE FUTURE BY MAKING ALL THOSE INVESTMENTS. AND BECAUSE WE DID THAT, WE JUST HAVE A HUGE HEAD START HEADSTART, A REALLY UNBEATABLE HEADSTART ON THE COMPETITION. BUT NOT ONLY DID WE INVEST FOR THE FUTURE, UH, WE MADE IMPORTANT CHANGES TO CREATE THE KIND OF CULTURE THAT WE WANT TO HAVE AT UNITED GOING FORWARD. AND I LIKE TO DESCRIBE MYSELF AS HAVING THE EASIEST JOB, UH, OF ANYONE AT UNITED, BECAUSE I REALLY ONLY HAVE ONE RESPONSIBILITY, WHICH IS CREATE A COMPANY THAT ALL OF YOU, THAT ALL THE PEOPLE OF UNITED AIRLINES ARE PROUD OF. BECAUSE IF THEY'RE PROUD OF THE COMPANY, THEN THEY'RE GONNA MAKE THE COMPANY GREAT. THAT'S HOW WE BECOME THE BIGGEST, THE BEST AIRLINE IN THE HISTORY OF AVIATION. AND, YOU KNOW, BEING HERE IN THE FLIGHT TRAINING CENTER, UH, YOU KNOW, THE FLIGHT ATTENDANTS HAVE HEARD ME SAY THIS, BUT THE FLIGHT ATTENDANTS ARE THE FACE OF UNITED AIRLINES. UH, YOU KNOW, WE CAN DO ALL KINDS OF THINGS FOR PRODUCT AND SERVICE, BUT WE'RE ABOUT CONNECTING PEOPLE AND UNITING THE WORLD AND PEOPLE IS THE SECOND WORD IN THAT STATEMENT. AND HOW THEY MAKE OUR, HOW ALL OF US, BUT HOW THEY IN PARTICULAR MAKE CUSTOMERS FEEL, UH, IS BY FAR THE MOST IMPORTANT THING THAT WE DO BECAUSE WE'RE A PART OF THE MOST IMPORTANT MOMENTS OF SO MANY PEOPLE'S LIVES. AND GETTING ON THAT AIRPLANE. IF YOU'VE HAD A STRESSFUL DRIVE TO THE AIRPORT, HAD A HARD TIME FINDING A PLACE TO PARK, I'M SURE THAT WOULDN'T HAPPEN IN HOUSTON. THAT'S AT OUR OTHER AIRPORTS . UM, GETTING THROUGH SECURITY, WEATHER DELAYS, WHATEVER'S HAPPENED, IF YOU WALK ON THAT AIRPLANE AND THERE'S TWO FLIGHT ATTENDANTS GREETING YOU WITH A SMILE, HAPPY, POSITIVE, IT REALLY JUST CHANGES THE WHOLE OUTLOOK AND EVERYTHING THAT HAPPENS. AND SO, UH, I'M GRATEFUL TO THEM, I'M PROUD OF THEM. UH, BUT IT'S ALSO WHAT I'LL USE IT IN THIS FACILITY. WHAT THIS FACILITY ALSO MEANS TO ME. IT'S A GREAT FACILITY AND WE'LL SHOW YOU ALL THE COOL STUFF, THE SWIMMING POOL AND THE TRAINERS AND EVERYTHING FOR TRAINING AND ALL OF THAT. BUT WHAT IT REALLY DOES IS IT'S CULTURAL. BECAUSE YOU COME IN, YOU FEEL GOOD, YOU FEEL LIKE THIS IS A PLACE THAT I WANT TO WORK. I'M PROUD OF MY CAREER. I'M PROUD OF WHAT I DECIDED. I FEEL GOOD EVERY DAY WHEN I WALK IN HERE. AND THAT'S THE START OF A CAREER WHERE YOU FEEL GOOD, TAKE CARE OF EACH OTHER AND TAKE CARE OF ALL OF OUR CUSTOMERS. SO I'M HONORED TO BE ON THE TEAM WITH ALL OF YOU. THANK YOU FOR JOINING US TODAY. I'M EXCITED ABOUT WHAT THE FUTURE MEANS FOR US AT UNITED. I'M EXCITED ABOUT EVERYTHING THAT WE'VE DONE FROM BOTH AN INVESTMENT AND A CULTURAL PERSPECTIVE TO MAKE THIS THE BIGGEST, THE BEST AIRLINE IN THE HISTORY OF AVIATION. THANK YOU. PLEASE WELCOME, PLEASE WELCOME PRESIDENT BRETT HART. [00:10:12] YOU'RE OVER. YOU'RE OVERLY KIND FOR SURE. , WHAT A GREAT DAY. UM, AND WHAT A GREAT FEELING IT IS TO BE HERE. WE HAVE BEEN LOOKING FORWARD TO THIS DAY FOR A REALLY LONG TIME. AND YOU LOOK OUT INTO THE AUDIENCE AND YOU SEE THESE FACES AND THE ENTHUSIASM AND YOU KNOW THAT EVERY BIT OF WORK THAT EVERYONE IN OUR ORGANIZATION AND EVERYONE ELSE WHO PARTNERED WITH US TO MAKE THIS POSSIBLE PUT INTO THIS WAS WORTH IT. AND MORE SO CONGRATULATIONS AGAIN FOR MAKING THIS HAPPEN. AND MOST OF YOU ARE HERE. SO BEFORE WE GET TOO FAR DOWN THE ROAD, I WANNA ACKNOWLEDGE SOME FOLKS WHO ARE HERE WITH US TODAY. UH, IF YOU WILL. UH, WE HAVE THE REGIONAL DIRECTOR, JAY GUERRERO, UH, REPRESENTING SENATOR JOHN CORNY WITH US. WE HAVE THE MAYOR PRO TEM DAVE MARTIN. OKAY. WE HAVE THE VICE MAYOR PRO TEM MARTHA KASEK TATUM. WE HAVE COUNCIL MEMBER DAVID ROBINSON. WE HAVE COUNCIL MEMBER ROBERT GALLEGOS NOT HERE. LET HIM KNOW. WE CLAPPED REAL LOUD FOR HIM THOUGH. . WE HAVE, UH, ALSO REPRESENTATIVES FROM THE FOLLOWING ORGANIZATIONS, THE GREATER HOUSTON PARTNERSHIP, THE BAY AREA ECONOMIC PARTNERSHIP, THE GREATER HOUSTON BLACK CHAMBER OF COMMERCE, AND THE GREATER HOUSTON LGBT CHAMBER OF COMMERCE. SO ONE OF THE BENEFITS OF BEING HERE AT THE TRAINING CENTER IS THAT WE GET TO LOOK AT ALL THOSE WHO ARE GOING THROUGH THE PROGRAM, BUT WE ALSO GET TO SPEAK TO A COUPLE OF THEM. UM, AND IT'S MY PLEASURE TO BRING TWO OF THE BRAVEST THAT WE HAVE UP TO THE STAGE. UH, WE HAVE KIANI LOPEZ AND RODRIGO SCHMIDT HOLMES, AND LET'S, UH, AND LET'S HYPE 'EM UP BECAUSE THIS IS NOT AN EASY THING TO DO. RIGHT. AND I'M JUST GONNA ASK 'EM A COUPLE QUESTIONS AND, UH, GET THEIR, THEIR REAL HONEST AND, AND, UH, HEARTFELT FEEDBACK ON IT AND, AND HEAR THEIR PERSPECTIVE. UH, KIANI, I'LL START WITH YOU. OKAY. UM, YOU KNOW, WE TALK A LOT ABOUT THE CULTURE HERE AT UNITED. UM, WHAT HAVE YOU FELT AND WHAT HAVE YOU EXPERIENCED IN TERMS OF YOUR OVERALL EXPERIENCE WITH, WITH, WITH THE TRAINING AND, AND, AND, UH, MY EXPERIENCE? CULTURE? YEAH. OKAY. IS THIS ON? OKAY. YEP. . UM, I'VE HAD THE MOST WONDERFUL EXPERIENCE HERE THUS FAR IN THE TRAINING CENTER. ALL MY CORE INSTRUCTORS, UM, EVEN THE GUEST INSTRUCTORS THAT COME IN ARE VERY HELPFUL. I MIGHT BE HAVING AN OFF DAY AND THEY'RE LIKE, HEY, IT'S OKAY. WE ARE HERE FOR YOUR SUPPORT. UM, THEY'RE VERY BIG ON THE CORE FOUR. UM, THEY JUST DON'T SAY IT, BUT THEY LIVE IT. I SEE HOW THEY INTERACT WITH EACH OTHER. INSTRUCTORS, THEY HAVE EACH OTHER'S BACK, LIKE, HEY, UM, I NEED YOU TO DO THIS OR DO THIS. AND THEY HAVE EACH OTHER'S BACK. UM, EVEN WITH MY FELLOW CLASSMATES, I KNOW WE HAVE EACH OTHER'S BACK ALL THE TIME. WE'RE CROSS CHECKING EACH OTHER CONSTANTLY. HEY, DO YOU HAVE YOUR BADGE OR ? UM, YEAH, WE HAVE THIS CLAP, LIKE 2250. ARE YOU READY? IF YOU ARE, CLAP YOUR HANDS. AND, UM, WE KEEP EACH OTHER ENTHUSIASTICALLY HAPPY TO BE HERE. 'CAUSE IT COULD GET HARD. IT'S NOT AN EASY TRAINING, BUT IT MAKES IT ALL WORTH IT WHEN WE'RE ALL HERE TOGETHER. SO, YEAH. THAT'S GOOD. AND, AND SO WE'RE ALWAYS TALKING ABOUT THE CUSTOMER. THE CUSTOMER, THE CUSTOMER. YES. SO HOW DO YOU THINK THAT EXPERIENCE TRANSLATE TO HOW YOU WILL, UM, INTERACT WITH OUR CUSTOMERS AND, AND TREAT THEM? WELL, ONE THING IS WE'RE ALL DIFFERENT. YOU KNOW, WE ALL HAVE DIFFERENT STORIES AND WE ALL COME FROM DIFFERENT BACKGROUNDS. AND SITTING IN CLASS AND GETTING TO KNOW ALL MY DIFFERENT CLASSMATES MAKES IT EASIER TO SAY, OKAY, THIS CUSTOMER COMES FROM DIFFERENT BACKGROUND, I DO TOO. BUT I'M ABLE TO EXPRESS TO THEM THAT WE'RE ALL HUMAN. YOU KNOW, WE ALL GET INTO ONE PLACE, AND THAT IS TO GET YOU THERE SAFELY AND COMFORTABILITY COMFORTABLE. AND, UM, THAT'S WHAT WE'RE HERE FOR. RIGHT. WONDERFUL. WELL, THANK YOU. THANK YOU. [00:15:01] SHE SET THE BALL HIGH, RODRIGO. OH, SHE DID. SHE, VERY GOOD. YOU CAN HANDLE IT. UM, SO, UM, LOOK GOOD LEADS AWAY OBVIOUSLY IS, IS OUR MANTRA. AND YOU, YOU HEAR IT ALL THE TIME. YOU SEE IT, YOU SEE IT IN THE WAY THAT WE, UM, CONDUCT OURSELVES. HOW, HOW ARE YOU SORT OF DIGESTING GOOD LEADS AWAY? AND HOW DOES, HOW DOES, HOW WILL THAT TRANSLATE INTO HOW YOU DO YOUR JOB? I REMEMBER WHEN I, RIGHT BEFORE I APPLIED TO UNITED, UM, THE GOOD LEADS THE WAY CAMPAIGN CAME OUT BACK IN MAY, AND I REMEMBER I WAS WATCHING IT REPEATEDLY BEFORE GOING TO MY INTERVIEW. AND I LIKED THE PART WHEN THEY, SHE SAID, IT'S THE END. WAIT, NO, THAT'S NOT REALLY THE END. THIS SAID DEVELOPING STORY. AND I FEEL LIKE THE WAY THEY TREAT THAT IS YOU'LL BE DEVELOPING YOURSELF, NOT JUST HERE, BUT ON THE LINE. YOU TREAT YOUR CUSTOMERS, RIGHT. YOU TREAT YOUR FELLOW EMPLOYEES, RIGHT? YEAH. UM, YOU TREAT EVERYONE RIGHT. THIS IS HOW GOOD LEADS THE WAY HERE AT UNITED. AND SO, LOOK, THERE ARE A LOT OF AIRLINES IN THIS COUNTRY. THERE ARE A LOT OF AIRLINES IN THE WORLD. YOU'RE FROM BRAZIL, CORRECT? UM, YOU DID YOUR HOMEWORK. YOU, YOU, YOU ULTIMATELY CHOSE UNITED AND, AND WE CHOSE YOU AND IT'S ALL A WONDERFUL STORY. BUT HOW DID YOU, HOW DID YOU GET THERE? HOW DID YOU DECIDE THAT UNITED IS WHERE YOU WANTED TO BUILD YOUR CAREER? THERE'S SEVERAL DIFFERENT REASONS. UM, ONE OF THEM, OF COURSE, WAS GOOD LEADS THE WAY, UM, I ALSO WAS RESEARCHING ON THE CORE FOUR VALUES THAT WE HAVE, SAFE, CARING, DEPENDABLE, AND EFFICIENT. THAT WAS ALSO A VERY IMPORTANT PART, UM, OF THE PROCESS FOR ME TO CHOOSE UNITED. BUT NOT ONLY THAT, ALSO THE GREEN COMMITMENTS THAT UNITED HAVE, UH, WORKED ON THE LAST FEW YEARS, SUCH AS BECOMING CARBON NEUTRAL BY 2050. NOT ONLY BY PURCHASING CARBON OFFSETS, BUT BY ACTUALLY TAKING ACTION SUCH AS PURCHASING NEW AIRCRAFT THAT ARE WAY MORE FUEL EFFICIENT THAN ARE, THAN PREVIOUS AIRCRAFT, SUCH AS THE NEW BOEING 7 87 THAT WE JUST PLACED AN ORDER OF UP TO 200 AIRCRAFT AND THE BOEING 7 37 MAX WILL, WHICH ALSO HAS, UH, NEWER ENGINES AND BETTER PROFITABILITY. EXCELLENT. GREAT JOB. . . RIGHT, RIGHT. HEY, SCOTT, YOU, SCOTT, YOU'RE PRETTY GOOD AT THE SUSTAINABILITY STUFF, BUT WE, I DON'T KNOW. I DUNNO. I DUNNO. I THAT WAS SPOT ON. ALRIGHT, WELL, LISTEN, UM, WE THANK BOTH OF YOU FOR CHOOSING US. UM, WE'RE SO THRILLED TO WELCOME YOU INTO THE UNITED FAMILY, UM, ONCE YOU FINISH EVERYTHING, RIGHT? YES. AND WE WILL, WE WILL. UM, I THOUGHT I'D CAVEAT IN THAT GOES FOR ALL OF YOU AS WELL, . UM, BUT THANK YOU. AND THANK YOU, UH, AGAIN, FOR, FOR COMING UP HERE AND SHARING YOUR, YOUR EXPERIENCE AND YOUR PERSPECTIVE. IT, IT, IT DOES TAKE A LITTLE BIT OF BRAVERY, , UM, AND, UH, AND YOU DID A FANTASTIC JOB. AND THAT'S WHY WE'RE SO PROUD OF IT ALL OF YOU. SO THANK YOU, THANK YOU, THANK YOU. SO IT'S NOT, IT'S NOT HARD TO SEE WHY WE ARE SO PROUD OF THIS FACILITY AND THE, AND THE PEOPLE WHO ARE COMING THROUGH AND, AND WHO WILL HAVE THEIR LIVES CHANGED AND WHO WILL TAKE ON NEW CAREERS AND WHO WILL CARRY THIS COMPANY FORWARD INTO THE FUTURE. UM, IT IS, IT IS A GREAT SOURCE OF PRIDE FOR US. IT'S ALSO NOT HARD TO SEE WHY WE, UM, WOULD PUT IT HERE IN HOUSTON, I MIGHT ADD. UM, AND IT'S NOT HARD TO SEE, UH, THE RELATIONSHIP THAT, UM, UNITED HAS HAD THROUGH THE YEARS WITH THE CITY OF HOUSTON AND WHY IT'S SUCH A GREAT PARTNERSHIP. WHEN YOU THINK ABOUT THE FACT THAT WE HAVE OVER 11,000 EMPLOYEES IN HOUSTON, WHICH EITHER MAKES US MAYOR THE LARGEST PRIVATE EMPLOYER OR REAL, REAL, REAL CLOSE . UM, AND, UH, WE THINK ABOUT THE GROWTH THAT WE HAVE HERE AND THE FACT THAT WE WILL BE HIRING ANOTHER 1800 PEOPLE, UH, OVER THE NEXT YEAR. UM, THE FUTURE IS VERY BRIGHT HERE. UM, ALSO, IF YOU THINK ABOUT, UM, THE CONTRIBUTION THAT THE COMPANY MAKES ECONOMICALLY TO THE OVERALL, UH, ECONOMY OF HOUSTON, UM, OVER $860 MILLION A YEAR, UH, THROUGH JUST THROUGH DIRECT EMPLOYMENT AND OVER $5 BILLION. UM, IF YOU TAKE INTO CONSIDERATION ALL AIRPORT OPERATIONS, UH, DIRECT EMPLOYMENT AND SPEND FROM THOSE WHO VISIT THE CITY, WE ARE IMPORTANT TO HOUSTON. AND HOUSTON IS IMPORTANT TO UNITED ERAS. NOW FOR ALL OF THAT TO WORK FOR EVERYTHING THAT SCOTT TALKED ABOUT, UM, THAT WE HAVE BEEN ABLE TO, THAT WE HAVE MANAGED TO ACCOMPLISH OVER THE YEARS AND EVERYTHING THAT WE STILL HAVE, QUITE FRANKLY, ON OUR PLATES. IN ORDER FOR ANY AND [00:20:01] ALL OF THAT TO HAPPEN AND TO WORK, WE HAVE TO HAVE A GREAT PARTNERSHIP. AND WE DO. AND ONE OF THE REASONS WHY WE HAVE SUCH A GREAT PARTNERSHIP, UH, WITH THE CITY OF HOUSTON IS, UH, THE GREAT MAYOR OF HOUSTON. UM, MAYOR TURNER HAS BEEN A GREAT PARTNER, UH, FOR UNITED AIRLINES THROUGHOUT HIS TENURE. AND I WILL TELL YOU, UM, HE IS A STRAIGHT SHOOTER WITH US. UM, HE HAS BEEN A FIERCE, FIERCE ADVOCATE FOR THIS CITY. IT'S RARE THAT WE, QUITE FRANKLY, IT'S ALMOST NEVER THAT WE TAKE A PHONE CALL OR A MEETING WHEN THE FIRST QUESTION ISN'T, HEY, WELL, HOW ABOUT THIS? OR HOW ABOUT THAT? LET ME TELL YOU WHAT HOUSTON, UH, CAN DO FOR, FOR UNITED. LET ME TELL YOU HOW YOU CAN IMPROVE YOUR BUSINESS BY ENGAGING MORE WITH HOUSTON. AND QUITE FRANKLY, WE LOVE IT. WE LOVE IT. AND, AND IT IS WHY WE HAVE OVER THE COURSE OF MAYOR TENURE'S, MAYOR TURNER'S TENURE, UH, HERE IN HOUSTON, WE HAVE LITERALLY COMPLETED BILLIONS OF DOLLARS, UH, IN ENHANCEMENTS AND PROJECTS. UH, AND WE HAVE MORE ON THE TABLE, LIKE THE $1.3 BILLION TERMINAL REDEVELOPMENT PROJECT, THIS PARTNERSHIP, PARTNERSHIPS LIKE THAT, THAT MAKE IT POSSIBLE FOR US TO DO EVERYTHING THAT SCOTT WAS TALKING ABOUT AND TO AIM FOR THE FUTURE AND TO CREATE AN ORGANIZATION THAT THE PEOPLE SITTING HERE TODAY CAN BE PROUD OF AND LOOK FORWARD TO SERVING FOR THE REST OF THEIR CAREERS. SO IF YOU WILL, UM, ASSIST ME IN WELCOMING MAYOR TURNER TO THE STAGE AND SHOW HIM THE LEVEL OF APPRECIATION THAT HE DESERVES, AND THAT IS A GREAT DEAL. THANK YOU. THANK YOU. THANK YOU. NOW, WAS THAT A PART OF THE TRAINING? THEY TOLD YOU TO STAND UP WHEN I GOT HERE, , YOU CAN GO AND BE HONEST. THEY SAID, THEY SAID STAND UP WHEN THE MAYOR COMES , GOOD TRAINING. YOU KNOW, LOOK, UH, I'M EXCITED TO BE HERE. LET ME, BRAD, THANK YOU FOR YOUR VERY GRACIOUS AND GENEROUS COMMENTS. I REALLY APPRECIATE THAT. UM, BRAD AND I, FRATERNITY BROTHER, SO HE WAS GONNA SAY THAT ANYWAY, OKAY. BUT, BUT THANK YOU SO VERY MUCH. IT'S BEEN A DELIGHT TO WORK FOR YOU WITH YOU, SCOTT. UH, THANK YOU, UH, SO VERY MUCH APPRECIATE THAT. LOOK, UM, I WAS GONNA READ THESE COMMENTS, THESE REMARKS THAT I HAD, BUT HELL, WHEN I WALKED IN, YOU ALL WERE SO HYPED UP . I SAID, NO, I'M NOT DOING THAT. UH, . UH, BUT LOOK, I'M EXCITED TO BE HERE. UH, I DID BRING MY COUNCIL MEMBERS WITH ME TO DO A DEMONSTRATION PROJECT. YOU KNOW, THERE , UH, MARTHA, IF YOU ARE, COME ON UP. THE MAYOR PRO TE MAYOR, PRO TE, IF YOU'LL COME ON UP, COUNCIL MEMBER ROBERT SAID, IF YOU WOULD JOIN THIS GROUP, JERRY DAVIS OVER THERE TOO. JERRY DAVIS USED TO BE A PART OF THIS GROUP, BUT, YOU KNOW, HE'S, HE DONE MOVED ON. BUT, UM, BUT LOOK, THESE, THESE ARE THREE OF THE 16 DYNAMIC COUNCIL MEMBERS THAT I HAVE THE, HAVE THE PRIVILEGE OF WORKING WITH. UH, ANDY, YOU CAN COME ON UP HERE. ANDY IS THE CHIEF ECONOMIC DEVELOPMENT OFFICER. YOU GOTTA FLIGHT THE CHECK, YOU KNOW? SO LOOK, UH, WE CAN'T DO IT AS WELL AS YOU ALL DID IT. YOU KNOW, I FORGOT TO BRING THE PROPS, YOU KNOW, . UH, BUT THESE ARE INDIVIDUALS THAT ARE VERY, VERY SUPPORTIVE OF UNITED OF THAT VALUE, UNITED TO THE HIGHEST DEGREE. AND, UH, I DO HAVE TO ACKNOWLEDGE, UH, CONGRESSWOMAN SHEILA JACKSON LEE, UH, BECAUSE, UM, I CAN'T TELL YOU THE COUNTLESS NUMBER OF FLIGHTS SHE'S BEEN ON AT UNITED, A WHOLE LOT OF THEM. UH, BUT SHE'S ALSO BEEN A STRONG SUPPORTER OF THIS CITY, A STRONG SUPPORTER OF UNITED, AND WE REALLY APPRECIATE HER. JAY CARRERO IS HERE WITH THIS, WITH THE UNITED, UH, SENATOR, CORNY. SO JAY, THANK YOU SO VERY MUCH. AND SENATOR CORNY, LOOK, LET ME, LET ME BE BRIEF, UH, BECAUSE LITERALLY I AM CATCHING A UNITED AIRLINE FLIGHT, UH, AND, UH, IN LESS [00:25:01] THAN AN HOUR. UM, AND SO, UH, I'M, I LOOK FORWARD TO GETTING WITH THE FLIGHT ATTENDANTS AND SEEING, YOU KNOW, THE TRAINING AND EVERYTHING THAT PEOPLE HAVE RECEIVED AND GIVE SOME TIPS. I'M GONNA TELL 'EM, YOU KNOW, THEY NEED TO ALL THAT GOOD, ALL THAT GOOD STUFF. UH, BUT I CAN'T TELL YOU HOW IMPORTANT, UH, UNITED IS TO THE CITY OF HOUSTON. BRETT, YOU ARE ABSOLUTELY CORRECT, CORRECT. IF, IF IT'S NOT THE LARGEST, IT'S VERY CLOSE TO THE LARGEST, UH, EMPLOYER, UH, THAT WE HAVE IN THE CITY. BUT IN AN INDIRECT SENSE, IN TERMS OF THE BENEFIT TO THE CITY, UM, IT'S UNITED SUPPORTS PROBABLY ABOUT ANOTHER 56,000 EMPLOYEES LOCALLY, UH, IN THE CITY. SO IT'S HUGE ECONOMIC, UH, IMPACT OF UNITED, UH, YEAH, IT'S, IT'S MORE THAN A BILLION DOLLARS, ABOUT 1,000,000,002. UM, AND THEN THINGS ARE CONTINUING TO HAPPEN OUT HERE THERE, INDIANAPOLIS, THE BAGGAGE FACILITY, UH, YOU MENTIONED THE OTHER, THE I TRIP THAT'S TAKEN PLACE. SO A LOT OF BIG THINGS UNITED IS RESPONSIBLE FOR. UH, BUT I'M EXCITED, AND I KNOW THE COUNCIL MEMBERS ARE EXCITED, AND ANDY IS THAT THIS GLOBAL IN-FLIGHT TRAINING CENTER, UH, IS THE LARGEST OF THE SEVEN THAT YOU ALL HAVE. UH, NOW THAT BODES WELL FOR THE CITY OF YOUR, I KNOW YOU HAVE A NUMBER OF HUBS IN OTHER PLACES, , YOU KNOW, SAN FRANCISCO AND SOMEWHERE UP ON THE EAST COAST, . YOU KNOW, ANOTHER ONE OF MY GOOD FRIEND MAYORS IS, YOU KNOW, WHERE Y'ALL MAY BE LOCATED, YOU KNOW, KNOW ALL OF THOSE PLACES, AND I, AND THEY ARE GREAT CITIES WHERE YOU ARE. AND I WOULDN'T BE MUCH ANY OF THOSE CITIES. UM, BUT FOR THE FUTURE, , YOU KNOW, UH, YOU KNOW, HOUSTON IS A FINE PLACE TO, TO, TO BE. UH, WE ARE PLENTY OF ROOM TO EXPAND MORE FLIGHT ATTENDANCE TRAINING PROGRAMS, 140 GOING THROUGH EVERY WEEK ABOUT WHAT, 640 A MONTH? UH, UH, SCOTT SAID 4,000 A YEAR. UH, THIS IS JUST A GOOD PLACE TO BE. AND WE SIMPLY CAME BY TO SAY THANK YOU. YES. YOU KNOW, NOT TO ASK FOR ANYTHING MORE. I DIDN'T COME HERE TO ASK, UH, BRETT FOR ANYTHING. . I DIDN'T COME TO ASK. I DIDN'T COME TO PUT ANYBODY ON THE SPOT. UM, TODAY WE SIMPLY CAME TO SAY THANK YOU. AND THIS HAS BEEN AN INCREDIBLE, UH, WAY TO START. JANUARY. ON SATURDAY, WE OPENED UP, UH, UH, A LEAVE NEIGHBORHOOD CENTER, WHICH WAS FANTASTIC, UH, FANTASTIC FOR US. ON SUNDAY WAS THE CHEVRON HOUSTON MARATHON, 27,000 SUNDAY MORNING WAS JUST INCREDIBLE ON YESTERDAY, UH, THE MARTIN LUTHER KING DAY PARADE DOWNTOWN. AND LET ME TELL YOU, UNITED SHOWED OUT. I THINK YOU ALL MAY HAVE BROUGHT EVERYONE THAT'S HERE TODAY, . UH, BUT UNITED UNITED SHOWED OUT AND, YOU KNOW, YOU ALL GOT SOME RHYTHM TOO. I MEAN, YOU KNOW, THE MUSIC WAS GREAT. UH, YOU KNOW, THE HAMBURGERS WERE DELICIOUS, BUT UNITED SHOWED UP. AND I WANT TO THANK YOU FOR PARTICIPATING ON THAT SCALE, UH, AT THE MARTIN LUTHER KING DAY PARADE. SO THAT WAS, THAT WAS PROBABLY THE, THE BEST ONE EVER THAT WE HAVE HELD IN THE DOWNTOWN AREA. SO I'M GONNA THANK EVERYONE FOR THAT. AND THEN TODAY, UH, TO BE HERE FOR THE, UM, FOR THE IN FLIGHT GLOBAL INFLIGHT TRAINING, UH, SCHOOL, UH, IS EVEN IS EVEN BETTER. SO WHAT A FANTASTIC WAY, UH, TO START OFF, UH, TO START OFF THE YEAR. SO I WANNA SAY, YOU KNOW, THANK YOU. I'M GONNA GIVE IT BACK, UH, SO I CAN GO IN AND BE ON TIME AND CATCH MY, GET MY FLIGHT. UM, BUT WE SIMPLY WANT TO PERFORM FOR YOU ONE OR TWO NUMBERS. . WHAT DO YOU MEAN, SYLVESTER TURNER IN THE PIPS . NEXT TIME, NEXT TIME, NEXT TIME. BUT, SO LET ME GIVE IT, LEMME TURN IT BACK TO BRETT, LEMME GIVE IT BACK TO YOU. THANK YOU ALSO FOR HAVING US. OKAY. [00:30:11] THANK YOU MAYOR . WE WILL, UH, LOOK FORWARD TO AND HOLD YOU TO THAT PERFORMANCE. UM, SO NOW I HAVE THE PLEASURE OF INTRODUCING, UH, CONGRESSWOMAN SHEILA JACKSON LEE. SO WHEN I, UM, JOINED UNITED AIRLINES, UM, APPROXIMATELY 12 OR 13 YEARS AGO, IS THAT RIGHT, KATE? YEAH. IT FEELS LIKE 26. BUT 12 OR 13 YEARS AGO, UM, ONE OF THE FIRST THINGS THAT HAPPENED IS THAT I WAS, UM, VERY POLITELY SUMMONED TO HOUSTON. UM, AND I WENT IN AND I MET WITH, UH, THE CONGRESSWOMAN. AND I REMEMBER SITTING IN HER, UH, IN HER CONFERENCE ROOM, UH, FOR WHAT I THOUGHT WAS GOING TO BE A 15 MINUTE INTRODUCTION AND MEET AND GREET. AND, UM, IT WAS CLOSER TO AN HOUR AND A HALF TO TWO HOURS. AND WHAT IT TURNED INTO IS, WAS AN EDUCATION, AN EDUCATION ABOUT HOUSTON, AN EDUCATION ABOUT WHAT WAS CONTINENTAL PREVIOUSLY, WHAT IS NOW UNITED ABOUT THE RELATIONSHIP BETWEEN THE TWO, AN EDUCATION ABOUT THE COMMUNITY, UH, IN CHICA, IN, UH, IN HOUSTON. AN EDUCATION ABOUT HOW WE SHOULD WORK TOGETHER AND HOW WE CAN, WE CAN GET THINGS DONE IN A WAY THAT BENEFITS EVERYONE. AND I WAS SO APPRECIATIVE OF THAT, UH, OF THAT INTRODUCTION TO THE AIRLINE INDUSTRY, UH, CONGRESSWOMAN AND, AND THAT INTRODUCTION TO HOUSTON. AND WE'RE ALL AWARE OF HOW YOU HAVE REPRESENTED, UM, THIS, THIS CITY AND, AND YOUR DISTRICT, INCLUDING THE AIRPORT, UM, OVER THE YEARS AND YOUR, UH, LEADERSHIP POSITION NOW AT A TIME THAT'S SO IMPORTANT, UH, FOR OUR COUNTRY. SO WE'RE SO GRATEFUL, UM, THAT YOU ARE HERE TODAY, AND THAT WE HAVE THE OPPORTUNITY, UH, TO HAND THE PODIUM OVER TO YOU AND TO HEAR FROM YOU, AND TO THANK YOU ALSO, UH, FOR YOUR FRIENDSHIP AND YOUR ENGAGEMENT AND YOUR PARTNERSHIP. CONGRESSMAN BRETT, THANK YOU SO VERY MUCH FOR, UH, BEING SO GRACIOUS AS TO NOT DETAIL, UH, THE POINTEDNESS OF THE CONVERSATION FOR AN HOUR AND A HALF. SO GOOD OF YOU TO LEAVE HAPPY WHEN YOU LEFT. UH, IT IS A DELIGHT TO BE HERE WITH YOU. WELCOME AGAIN, ALWAYS TO HOUSTON. UH, AND OF COURSE, SCOTT, UH, PRIVILEGED TO BE WITH YOU AS WELL. NOW, WE COULD NOT MATCH, UH, THE DYNAMIC TEAM THAT THE MAYOR HAD. AND, UH, HE WANTED TO MIND HIS PS AND QS EVERYONE. HE DIDN'T WANNA TAKE ADVANTAGE AS BEING MAYOR. HE LEFT FOR HIS FLIGHT, UH, SO THAT HE WOULD GET ON HIS FLIGHT, GIVE HIM A HAND FOR ADHERING TO FLIGHT PROTOCOL. UH, AND SO WE CAN'T MATCH IT, BUT JAY GUERRERO, COME TO THE FRONT RIGHT HERE SO THEY CAN GET UP HERE AND COME TO THE FRONT. IT SO HAPPENS THAT SENATOR CORNIN AND I WORK VERY WELL TOGETHER. AND SO YOU ALL HAD YOUR FOUR, THE TWO OF US, THE TWO OF US, THE DYNAMIC DUO, THE SENATE, AND THE HOUSE WILL BE POWERFUL ENOUGH FOR UNITED AIRLINES. I'M PUTTING A LOT OF BURDEN ON SENATE ACCORDING, I KNOW I CAN CARRY MY LOAD. UM, I I JUST WANNA SAY THIS, UH, THE MAYOR WAS VERY GRACIOUS. HE WANTED TO BE GRACIOUS TO THE OTHER MAYORS OF THOSE GREAT CITIES. BUT I THINK ONE OF THE ENGAGEMENTS WE HAVE HAD IS, UM, THE CHAUVINISTIC VIEW AND THE, AND COUNCIL MEMBERS THAT I HAVE OF HOUSTON. UH, AND, UH, THAT HUB WORD, UH, HEADQUARTERS WORD JUST WAS A LITTLE ADVERSE TO ME. AND SO I'VE SAID YOU NEED TO DO EVERYTHING YOU CAN TO MAKE ME THINK AND KNOW THAT HOUSTON IS YOUR NUMBER ONE. AND I WANNA THANK UNITED FOR NOT IN ANY WAY UNDERMINING THE COMMITMENT TO THIS CITY IN THE INVESTMENT THAT YOU ALL HAVE MADE, A BILLION PLUS THE WAY YOU'VE HANDLED TERMINALS AND THE CONCESSIONS. AND I KNOW COUNCIL MEMBER DAVIS, FORMER COUNCIL MEMBER HAS ALWAYS TOGETHER, WE'VE ALL SPOKEN OF DIVERSITY, WHICH IS VERY IMPORTANT TO ME, DIVERSITY IN LEADERSHIP, DIVERSITY IN, UH, SERVICE PERSONNEL WITH A GOOD HEART. AND YOU'VE WORKED VERY HARD TO MAKE THAT PART OF [00:35:01] YOUR MANIFEST. I'M DELIGHTED TO SEE, UH, RHONDA HERE AND THE OPERATIONS TEAM HERE THAT HAVE WORKED VERY HARD, UH, TO BE A PARTNER TO YOU WITH THE CITY OF HOUSTON. AND YOU ARE RIGHT. MAYOR TURNER HAS BEEN A CHAMPION. AND I'VE HAD THE PRIVILEGE OF REPRESENTING A BUSH IN THE CONTINENTAL AIRPORT FOR MY ENTIRE TENURE. AND I REMEMBER, UH, THE MOMENTS AFTER NINE 11, AND I REMEMBER THE, THE LITERAL SHUTDOWN OF THE AVIATION OF THE SKIES AND HOW WE HAD TO WORK TO COME BACK. YOU ARE RIGHT. YOUR PLANNING REALLY HELPED FACE THE OTHER SIDE OF THE PANDEMIC IN THE WORDS GOOD LEAD THE WAY AS A MEMBER OF THE UNITED STATES CONGRESS, WHERE WE KNOW THE NATION DEPENDS UPON THE AVIATION INDUSTRY, THAT THE WORLD LOOKS TO US FOR THE STANDARDS OF SAFETY AND THE KIND OF AVIATION EQUIPMENT IN THE KIND OF, UM, AIRLINE STANDARDS THAT IT IS IMPORTANT FOR US TO WORK TOGETHER. FEDERAL AVIATION ADMINISTRATION, HOMELAND SECURITY, UNITED STATES, MILITARY, OUR INTELLIGENCE, ALL OF THAT GOES INTO ENSURING THAT THERE ARE SAFE SKIES. AND I'M VERY GRATEFUL THAT UNITED HAS TAKEN THIS SERIOUSLY. I DO COME WITH AN ASS. I WANNA MAKE SURE THAT YOU MAKE HOUSTON BIGGER AND BETTER, BILL MORE, AND FORGET THAT YOU HAVE SOMETHING IN THAT OTHER PLACE. AND JUST THINK, OH, I'VE GOT A SECOND HEADQUARTERS SITE AND IT'S HOUSTON, TEXAS. WE WILL WELCOME BACK. I DO WANNA ACKNOWLEDGE OUR NEW VICE PRESIDENT. AND I THINK THAT'S YOU OVER THERE. IS IT NOT? IS IT NOT YOU? I DON'T KNOW THE VICE PRESIDENT THAT HELPED US WITH THE MARTIN LUTHER KING PARADE. THAT'S NOT YOU STANDING OVER THERE. OKAY, THEN I'LL GIVE HIM AN APPLAUSE. ARE YOU NOT IN THE ROOM? NO. OH, THERE HE IS. OKAY. I LOOK. STAND UP. . THANK YOU. HE HAD ON A UNITED T-SHIRT YESTERDAY, , HE WAS BOASTING UNITED AND IT WAS BLUE. BUT THANK YOU SO VERY MUCH FOR, UM, DOING SO MUCH FOR DR. KING'S VISION AND DREAM. JUST KEEPING US ALL TOGETHER. SO LET ME JUST SAY THIS TO, UM, ALL OF YOU WHO HAVE TAKEN THE COMMITMENT, UH, AND IT IS IN SERVICE TO THE NATION. IT IS IN SERVICE TO THE AMERICAN PEOPLE BECAUSE THAT'S WHO YOU FLY. AND IF YOU'RE INTERNATIONAL, YOU, YOU STILL ARE GOODWILL ON BEHALF OF THIS NATION WHEN THEY SEE UNITED, UH, I'M SO GLAD I DON'T START SINGING UNITED. I WON'T DO THAT SONG. UH, THE MAYOR SAYS THAT HE COULD DANCE AND, UH, I SAY I CAN SING. UM, BUT I WON'T DO THAT, UH, THAT SONG. BUT I WILL SAY THAT UNITED HAS TAKEN OF ITS NAME, THIS USED TO BE THE MERGE OF CONTINENTAL UNITED. AND I'M DELIGHTED THAT ALL OF THE BEST HAS COME TOGETHER. UH, AND WE ARE UNITED. UH, AND IT IS IMPORTANT TO HAVE THIS OUTSTANDING FACILITY HERE, STATE OF THE ART. YOU'RE ACTUALLY IN THE FLIGHT TRAINING UNIVERSITY. UH, YOU'VE GOT EVERYTHING THAT A UNIVERSITY WOULD HAVE. YOU EVEN HAVE DORM SPACE. UH, AND IT IS IMPORTANT AS MY TWO SEATMATES INDICATED, THAT THEY CAN CONCENTRATE ON THEIR TRAINING BECAUSE EVERYTHING IS HERE. THAT'S A BRILLIANT IDEA. THANK YOU FOR THAT. THANK YOU FOR THE ACADEMY THAT WILL, UH, TRAIN MORE PILOTS. SCOTT, I THINK THAT'S, UH, IN YOUR BAIL WICK. UH, AND THANK YOU FOR THAT. UH, AND LET ME ACKNOWLEDGE, UH, AIR FORCE ACADEMY, UM, GRADUATE, I MIGHT ADD. AND I ASSUME AIR FORCE. THANK YOU FOR YOUR SERVICE TO THE NATION. YOU'RE IN SERVICE TO THE FAMILY. YOU'VE GOT A, A GOOD LARGE FAMILY, THANK YOU. AND ALWAYS SMILING. UH, THANK YOU TO THE GOVERNMENT AFFAIRS TEAM. THEY ARE GREAT IN WASHINGTON. IT'S GOOD THAT YOU KNOW WHO TO PUT TO ENTRUST, UH, YOUR GOVERNMENT RELATIONS TO, TO GOOD WOMEN. I'M TRYING TO SEE WHERE THEY ARE. THEY LOOK LIKE THEY'RE HIDING OUT. UM, THANK YOU . UH, AND BRETT, YOU GOT ENOUGH OF THAT SWEET CAKE AT SARAH LEE. UH, AND I'M GLAD THAT YOU'VE COME TO TAKE OVER ALL OF OUR CORPORATE AND YOU UNDERSTAND THE SENSITIVITY OF PERSONNEL DIVERSITY, UM, THE FACE OF UNITED TO THE NATION, INTO THE WORLD. I'M GRATEFUL FOR, UH, YOUR YEARS OF SERVICE AND GRATEFUL FOR YOUR RESPONSIVENESS. SO PLEASE GIVE BREAD A VERY BIG HAND. SO LET ME, LET ME CONCLUDE BY SAYING THAT, UH, THIS NATION IS IN A VERY SERIOUS MOMENT. UM, AND, UM, JUST AS WE SHOULD NOT DIVIDE AS AMERICANS COMING FROM DIFFERENT WALKS OF LIFE, UH, PUBLIC AND PRIVATE HAVE TO WALK, UH, HAND IN HAND TOGETHER. [00:40:01] AND WE CAN AS MUCH USE YOUR THEME, GOOD LEAD THE WAY AS YOU USE IT. THE GOVERNMENT MUST BE IN THE BUSINESS OF GOOD LEADING THE WAY. UH, WE HAVE A LOT OF WORK TO DO WITH THE AVIATION. FAA REAUTHORIZATION THAT IS GONNA GIVE YOU YOUR MARCHING ORDERS OF HOW WE DO OUR WORK. HOW YOU DO YOUR WORK WITH A LOT TO DO WITH MAKING SURE THAT WE PAY THE NATION'S BILLS. AND CORPORATE AMERICA IS AS MUCH ENGAGED IN THE SERVICE OF THE NATION AND ENSURING THAT OUR NATION, UH, IS CONTINUOUSLY THAT SHINING CITY, THAT SHINING NATION ON THE HILL. AS WE LOOK TO THE BACKDROP OF A UKRAINIAN WAR, AS UNITED FLIES TO ITS EUROPEAN CITIES, YOU TOO ARE ON THE FRONT LINES. AND WE KNOW HOW IMPORTANT YOUR WORK IS. COUNT MY COLLEAGUES IN ACCORDING AND MYSELF AND THE TEXAS DELEGATION REPUBLICANS AND DEMOCRATS WHO REALIZE OUR RESPONSIBILITIES TO WORK NOT FOR OURSELVES, NOT EVEN FOR OUR DISTRICTS, BUT FOR THE STATE AND FOR THE NATION COLLECTIVELY AND FOR THE PARTNERS WE HAVE IN THE PRIVATE SECTOR. SO I'M VERY GLAD I WAS ABLE TO BE HERE FROM WASHINGTON, UH, TODAY THOUGH, FLYING OUT SHORTLY, UH, ANOTHER DAY, UH, THEN FLYING BACK, THEN FLYING BACK AGAIN. THAT IS THE NATURE OF OUR WORK, FLYING FOR MEETINGS COMING BACK. BUT IF I COULD TAKE THIS MOMENT TO BE ABLE TO SAY THAT AMERICA IS BETTER, UH, WHEN WE ARE NOT SEPARATED LIKE THE SINGLE FINGERS OF A HAND, BUT THAT WHEN WE ARE UNITED AND THIS BECOMES A HAND AND AN EXTENDED HAND, THIS IS THE GREATEST COUNTRY AS WE KNOW IT TO BE IN THE WORLD. THANK YOU UNITED FOR PARTICIPATING IN THAT GREATNESS. THANK YOU FOR PARTICIPATING IN THAT GREATNESS. GOD BLESS ALL OF YOU. GOD BLESS THE UNITED STATES OF AMERICA. WOULD YOU COME UP? SCOTT, COME ON UP, JAY. YOU CAN COME UP AND BE STANDING BY. UH, WE NEVER COME FROM CONGRESS WITHOUT ACKNOWLEDGING YOU, . UM, AND, UM, IF YOU HAVE, UH, SOMEONE BESIDES YOURSELF THAT SYMBOLIZES, UH, YOUR PERSONNEL AND ALL, 'CAUSE I WANT THEM TO RECEIVE THE FIRST ONE. OH, SO THIS A CERTIFICATE? YES, BUT FOR ALL, BUT YOU'RE NOT RECEIVING THIS ONE. YOU'RE RECEIVING ANOTHER ONE. OH, I DON'T WANNA RECEIVE ONE. . THERE'S SOME, THERE'S SOMEONE THAT'S A LOT BETTER FOR RECEIVING TOBY AND KATE. COME ON, TOBY AND KATE . ALRIGHT, COME ON TOBY. AND KATE, WHAT DO YOU ALL DO? TOBY'S OUR CHIEF OPERATING OFFICER. SO, ALL RIGHT. THE FACT THAT UNITED ACTUALLY RAN A REALLY GOOD OPERATION DURING THE CHRISTMAS HOLIDAYS WHEN YES, EVERYONE ELSE, SOME OTHERS WERE FALLING APART, WAS TOBY. AND KATE IS HIRING 15,000 PEOPLE A YEAR. . ALRIGHT. I KNEW THAT, UH, AIR FORCE MAN, I, I WAS TRYING TO WEAVE IN THAT, UH, COLLAPSE OF THE, UM, BUT I DECIDED TO , I DECIDED I DIDN'T SAY ANYONE'S NAME. I DECIDED TO BE A GRACIOUS REPRESENTATIVE OF ALL PEOPLE. BUT I DO WANNA ACKNOWLEDGE THE GRAND OPENING AND RIBBON CUNNING CEREMONY OF THE UNITED AIRLINES IN IN-FLIGHT TRAINING AND TO INDICATE THAT IT IS GOOD THAT YOU ARE OPERATING THE WAY YOU ARE. AND IT CERTAINLY IS GOOD THAT YOU'RE HIRING 15,000 PERSONS, MANY OF WHOM I WANT EVERYONE TO KNOW WILL COME FROM HOUSTON, TEXAS. THAT'S RIGHT. YEAH. YOU'RE AN EXAMPLE, AND A GOOD EXAMPLE, THANK YOU, OF THE INVESTMENT, UH, IN OUR YOUNG AIR FORCE PERSONS IN THE ACADEMY. AND YOU'VE TRANSLATED THAT DISCIPLINE TO THE PRIVATE SECTOR. THANK YOU FOR YOUR CONTRIBUTIONS. AND THIS IS A RESOLUTION FOR YOU THAT SAYS THAT YOU'RE DESERVING OF THE RESPECT, ADMIRATION ACCOMMODATION OF THE UNITED STATES CONGRESS ON THIS GRANT HONOR. OH, THAT'S AWESOME. THANK YOU. THANK YOU, CONGRESSMAN. THAT'S VERY KIND, . THANK YOU. YEAH, MAN, YOU LOOK GOOD, BRETT, COME ON UP HERE, COME ON DOWN. OH, HERE YOU ARE, . UM, THIS IS OBVIOUSLY A DYNAMIC TEAM, UH, AND, UH, EVERYBODY HAS TO HAVE A GOOD TEAM AND, UH, UH, YOU ARE ALWAYS THERE TO LISTEN. SURE. THANK YOU FOR REALLY TAKING, UH, THIS GLOBAL RESPONSIBILITIES OF SO MANY ASPECTS OF YOUR JOB, BUT YET YOU HAVE TIME TO LISTEN, UH, TO BOTH CONCERNS AND ACCOLADES. [00:45:01] MY PLEASURE. AND SO I WANNA PRESENT THIS TO BRETT J HART, PRESIDENT OF UNITED AIRLINES ON THIS, UH, INFL SERVICES TRAINING CENTER, GRAND OPENING AND RIBBON CUTTING. AND YOU ARE LIKEWISE DESERVING OF OUR RESPECT FROM THE UNITED STATES CONGRESS. WELL, THANK YOU. OPEN YOUR . THANK WELL, THANK YOU CONGRESSWOMAN. UM, , WHO KNEW , UM, GREAT MORNING. UM, I, I KNOW EVERYONE FEELS THE ENERGY AND, AND, UM, AND THAT WE'RE ALL REVVED UP TO JUST GO GET IT DONE. UM, AND THAT'S, THAT'S THE GREAT THING ABOUT BEING PART OF UNITED AIRLINES AND BEING PART OF THE BROADER COMMUNITY. AND, UM, WE LOVE WHAT WE DO AND WE LOVE WHO WE DO IT FOR. SO, UH, THANK YOU TO EVERYONE IN THE ROOM WHO, IN ONE WAY OR THE OTHER, IS CONTRIBUTING TO OUR OVERALL MISSION AND TO THE GREAT THINGS THAT WE'LL ACCOMPLISH, UH, GOING FORWARD. SO IF I CAN ASK YOU NOW, UM, TO TURN YOUR ATTENTION, UH, OVER TO THIS SIDE OF THE ROOM WHERE WE WILL HAVE THE RIBBON CUTTING. VERY GOOD. THANK YOU VERY, VERY MUCH. AS WE GET READY FOR THE OFFICIAL, UH, RIBBON CUTTING CEREMONY, WE'RE GONNA ASK YOU TO REMAIN SEATED SO EVERYBODY CAN SEE. AND TO TOGETHER. TOGETHER WE ARE GOING TO DO THE COUNTDOWN. SO 3, 2, 1. WOO. CONGRATULATIONS. UM, NOW WE ARE GOING TO START THE TOURS. SO WE HAVE EIGHT QUALIFIED INSTRUCTORS. THEY'RE GOING TO COME HERE, UH, AND SELECT YOU 10 AT A TIME. IF YOU'RE INTERESTED IN STAYING FOR THE TOUR, PLEASE STAY SEATED. WE WILL COME AND GET YOU. OTHERWISE, YOU ARE WELCOME TO VISIT OUR FACILITY. SO THANK YOU SO MUCH FOR COMING EVERYBODY. THANK YOU. CONGRATULATIONS. * This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.